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Makati Palace Hotel

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Makati Palace Hotel
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339 Reviews from our TripAdvisor Community

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Showing 278: English reviews
Mackay, Australia
Reviewed 13 October 2016

The bed linen was stained, the kettle was broken, I had requested a non smoking room when making the booking but the put me in a smoking room, when I requested another room they told me I would have to pay for an upgrade, I had not budgeted for a more expensive accomodation

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Thank feninap
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Thank you for spending your time on writing your experience here at our hotel. The feedback you have stated on Tripadvisor regarding our services are acknowledged and well noted by our management. These are also endorsed to the person responsible and are being rectify. Words cannot express how truly sorry we are for the unsatisfactory...

Las Pinas, Philippines
Reviewed 1 October 2016 via mobile

Stayed here for a night. Front desk was okay. Accommodating. I booked a superior room, I forgot to asked for non smoking room. Even the reception didn't asked me too. But was okay. It's just a night. My room was in 2611. Hallway was really old. Walking you can hear some tiles was moving. Room was big and bed was...

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Helpful?
Thank cherieamore
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Dear Mr./Ms. cherieamore, Greetings from Makati Palace Hotel! Thank you for spending your time on writing your experience here at our hotel. The feedback you have stated on Tripadvisor regarding our services are acknowledged and well noted by our management. These are also endorsed to the person responsible and are being rectify. We know that we are committed to you,...

Mandaluyong
Reviewed 30 September 2016

Not happy with the quality of our room. But we did not find out the lack of quality until around 1 a.m. The next day we were switched to a better room that had not been occupied the night before. So we wonder why we were not given this better room in the first place? We asked for a discount...

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Thank Edward A
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Dear Mr./Ms. Edward A, Greetings from Makati Palace Hotel! Thank you for spending your time on writing your experience here at our hotel. The feedback you have stated on Tripadvisor regarding our services are acknowledged and well noted by our management. These are also endorsed to the person responsible and are being rectify. Words cannot express how truly sorry we...

Greater London, United Kingdom
Reviewed 2 September 2016 via mobile

This is a horrible hotel - for example the wood on the floor has separated. The place was full of Arabs and not a suitable for single women - the smell was also very off putting. The area around the hotel was dangerous and threatening. No wifi either

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Thank OrraE
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Dear Mr./Ms. MsOnTheTop, Greetings from Makati Palace Hotel! Thank you for spending your time on writing your experience here at our hotel. The feedback you have stated on Tripadvisor regarding our services are acknowledged and well noted by our management. These are also endorsed to the person responsible and are being rectify. We know that we are committed to you,...

Reviewed 31 August 2016

I have stayed here over 20 times for 1 or 2 nights at a time. I made reservation online. The they gave me had a horrible smell. They would only allow me to take an update -- IF I PAID an additional $32. I could have had the same room for $7 more online. I did upgrade as i was...

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Helpful?
Thank Medgar2011
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Dear Mr./Ms. Medgar2011, Greetings from Makati Palace Hotel! Thank you for spending your time on writing your experience here at our hotel. The feedback you have stated on Tripadvisor regarding our services are acknowledged and well noted by our management. These are also endorsed to the person responsible and are being rectify. We know that we are committed to you,...

BURLINGTON
Reviewed 20 August 2016

The staff starting at the front doormen (no women!) were extremely professional and helpful. The breakfast buffet was more than anyone could eat - American to Asian foods. Security with guests was handled discreetly. There were not safe boxes in the rooms but they did have double-keyed boxes at the front desk at no charge. The only difficulty was the...

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Thank VINCENT K
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Dear Mr./Ms. VINCENT K, Greetings from Makati Palace Hotel! We are truly grateful for your encouraging review of Makati Palace Hotel. We are happy that we have provided you with the best quality of service that we pride ourselves with. Moreover, it is always a pleasure for us to learn of the wonderful time our guests had at our hotel....

San Francisco, California
Reviewed 14 August 2016

The hotel is standard with run down rooms. I'm sure at one time they were nice. If you like Philippino food, the breakfast is ok. The coffee is good and the staff in the buffet area were good. The front staff is a nightmare. They had a printout of my reservation for two rooms in their hands with the receipt...

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Thank fredsG4041RZ
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Dear Mr./Ms. fredsG4041RZ, Greetings from Makati Palace Hotel! Thank you for spending your time on writing your experience here at our hotel. The feedback you have stated on Tripadvisor regarding our services are acknowledged and well noted by our management. These are also endorsed to the person responsible and are being rectify. We are grateful that you appreciated the food...

Düsseldorf
Reviewed 11 August 2016

Good location within entertainment belt. Direct opposite Cubana Bar (to relax) and feel like in Cuba... . Only one ride to shopping mal (Greenbelt) and Cafe Cubana and Hard Rock Cafe (live bands starting 21 00).

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Thank 219erwin
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Dear Mr./Ms. 219erwin, Greetings from Makati Palace Hotel! We are truly grateful for your encouraging review of Makati Palace Hotel. It is always a pleasure for us to learn of the wonderful time our guests had at our hotel through our accessibility to various entertainment areas. Providing the best possible quality service is our everyday goal and we are really...

Uckfield, United Kingdom
Reviewed 6 July 2016 via mobile

This hotel has the perfect location right outside is bars restaurants and easy to get around just by walking. The hotel is clean and tidy with staff being friendly and kind. Swimming pool is nice and near top floor. The food in the hotel is good but only tried room service but food is always hot and never takes long...

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Thank Clarkyukfamily
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Dear Clarkyufamily, Greetings from Makati Palace Hotel! We are truly grateful for your encouraging review of Makati Palace Hotel. We are happy that we have provided you with the best quality of service that we pride ourselves with. Moreover, it is always a pleasure for us to learn of the wonderful time our guests had at our hotel. Providing the...

Virginia, USA
Reviewed 30 June 2016

The Palace hotel is such a cheap price but elegant. I highly recommend this place. The only problem is the smoking room and the walk is thin and the you can hear the next door guests talking. The swimming pool is great

Review collected in partnership with this hotel
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Thank mygratitudelist
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Dear Mygratitudelist, Greetings from Makati Palace Hotel! We are truly grateful for your encouraging review of Makati Palace Hotel. We are happy that we have provided you with the best quality of service that we pride ourselves with. Moreover, it is always a pleasure for us to learn of the wonderful time our guests had at our hotel. Providing the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Makati Palace Hotel

Address: 5011 P. Burgos Corner Canceres Sts., Makati, Luzon, Philippines
Region: Philippines > Luzon > Metro Manila > Makati
Price Range: $62 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Makati Palace Hotel 3.5*
Number of rooms: 225
Reservation Options:
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Also Known As:
Makati Palace Manila
Hotel Makati Palace
Makati Palace Hotel Metro Manila
Hotel Style:
#23 Spa Hotel in Makati
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Questions & Answers

Here's what travellers have asked, with answers from Makati Palace Hotel staff and other travellers.
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Questions? Get answers from Makati Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quite spacious room.. Old AC.. ”
 of 5 bubbles 802francisd, 12 Jan 2017 | Read review
“Good for Staycation”
 of 5 bubbles mvisco, 10 Jan 2017 | Read review
“Not for a family travel”
 of 5 bubbles poyfish, 5 Dec 2016 | Read review
“No tip! Nothing to say”
 of 5 bubbles Davetnel, 2 Dec 2016 | Read review
“Only stay hear if you are a smoker”
 of 5 bubbles feninap, 13 Oct 2016 | Read review
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