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Fersal Hotel Neptune Makati

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Fersal Hotel Neptune Makati
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53 Reviews from our TripAdvisor Community

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Showing 52: English reviews
Peterborough, United Kingdom
Reviewed 5 June 2016

Stayed in a deluxe premium room. This was nothing like the online advertisement pics, very basic room with tired worn out furniture and facilities. The room I was given had no glob cellphone signal so no mobile internet. And the in house wifi was not working! When in room wifi is a stated facility, it is unacceptable that it actually...

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Helpful?
Thank saf7670
MBDAce, Corporate Sales & Marketing Head at Fersal Hotel Neptune Makati, responded to this review

Dear saf7670, Greetings from Fersal Hotel Group! Thank you for staying at our Fersal Hotel Neptune. We value the reviews and comments we receive coming from our guests and we are always moving forward to better improvements to best serve you in your next vacation with us. Thank you for taking time to make a review. We will look into...

Metro Manila, Philippines
Reviewed 7 May 2016 via mobile

Though close to nightlife in the city..very limited you can do. Hotel ammenities are basic. With hot water. Poor reception of the tele. A very unfriendly reception that tried to give the least preferred room to me. I needed to tell that I will die in a room without window then presto...there's available that i originally booked!!!

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Helpful?
2Thank jackmorales1925
MBDAce, Corporate Sales & Marketing Head at Fersal Hotel Neptune Makati, responded to this review

Dear Jackmorales1925, Greetings from Fersal Hotel Group! Thank you for staying at our Fersal Hotel Neptune and taking time to make a review. We value the reviews and comments we receive coming from our guests and we are always moving forward to better improvements to best serve you in your next vacation with us. Your comments about your experience will...

Reviewed 14 April 2016

So my review comes from nearly 4 years of continued patronage of this hotel, now the two stars really should be 5 but the customer service here has really fallen on it nose, especially in the accountability area. My first time here at Fersal hotel I was rather impressed, its was a simple hotel with very few amenities but wonderful...

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Helpful?
Thank WorldtravelerUSACA
MBDAce, Corporate Sales & Marketing Head at Fersal Hotel Neptune Makati, responded to this review

Dear WorldtravelerUSACA Greetings from Fersal Hotel Group! Thank you for staying at our Fersal Hotel Neptune and for taking time to make a review. We value the reviews and comments we receive coming from our guests and we are always moving forward to better improvements to best serve you in your next vacation with us. We are quite saddened that...

Paranaque, Philippines
Reviewed 28 March 2016 via mobile

Simple place. If you just need a comfortable place to stay in then could be an option. But as they say, you don't get what you don't pay for. The only good thing I liked was the free breakfast. The room I stayed in had a faulty sink and took them 2 days before fixing it. You also had to...

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Helpful?
Thank SY J
M Grace D, Corporate Sales & Marketing Head at Fersal Hotel Neptune Makati, responded to this review

Dear Sy J, Greetings from Fersal Hotel Group! Thank you for staying at our Fersal Hotel Neptune. We value the reviews and comments we receive coming from our guests and we are always moving forward to better improvements to best serve you in your next vacation with us. Your comments about your experience will be taken up by our management...

Reviewed 14 March 2016

I booked a large room for my sister, her husband and daughter here. My niece's initial reaction was to jump on the top of the soft bed. We requested for an extra pillow and the staff from the reception immediately provided us one without an extra cost. Nice! What I don't like in this hotel is the restaurant from the...

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Helpful?
1Thank Àïmêë W
M Grace D, Corporate Sales & Marketing Head at Fersal Hotel Neptune Makati, responded to this review

Dear Aimee W, Greetings from Fersal Hotel Group! Thank you for staying at our Fersal Hotel Neptune. We value the reviews and comments we receive coming from our guests and we are always moving forward to better improvements to best serve you in your next vacation with us. We are glad that your niece was quite satisfied with the bed...

Reviewed 5 March 2016 via mobile

I checked in with my partner after being constantly on the road for a week. Everything was fine until, a few hours before check-out, a mouse decided to run over my partner's feet. As we all know, the feeling of a rodent on your skin is extremely unpleasant. My partner ran and exited the room immediately. I asked her to...

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Helpful?
1Thank Tyson T
M Grace D, Corporate Sales & Marketing Head at Fersal Hotel Neptune Makati, responded to this review

Dear Tyson T, Greetings from Fersal Hotel Group! Thank you for staying at our Fersal Hotel Manila. We value the reviews and comments we receive coming from our guests and we are always moving forward to better improvements to best serve you in your next vacation with us. The moment we received your comment we have investigated this matter and...

Reviewed 12 February 2016 via mobile

I know this is a strong statement in regards to me stating its the worst hotel in the world but honestly speaking it is. The customer service is so so so so bad that I was really ashamed and disgusted in myself that I chose this hotel. The front desk must be the worst I have encountered and I tried...

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Helpful?
2Thank Magictravell
M Grace D, Corporate Sales & Marketing Head at Fersal Hotel Neptune Makati, responded to this review

Greetings from Fersal Hotel Group! Thank you for staying at our Fersal Hotel Neptune. We value the reviews and comments we receive coming from our guests and we are always moving forward to better improvements to best serve you in your next vacation with us. Your comments about your experience will be taken up by our management in order to...

Reviewed 11 February 2016 via mobile

For the price this hotel is not worth it, the rooms are old and not functional , the air conditioner is very noisy, the staff are not very friendly and there are mosquitos in the room. I stayed in a hotel with less value just around the corner and it was much better than the Fersal hotel. I was very...

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Helpful?
1Thank Aust38
M Grace D, Corporate Sales & Marketing Head at Fersal Hotel Neptune Makati, responded to this review

Dear Aust38, Greetings from Fersal Hotel Group! Thank you for staying at our Fersal Hotel Neptune. We value the reviews and comments we receive coming from our guests and we are always moving forward to better improvements to best serve you in your next vacation with us. We appreciate your feedback and that this will be taken up to the...

Makati, Philippines
Reviewed 11 February 2016

There are lost of Fersal hotel in Makati and more ore less they are all the same. Rooms are nice and comfortable. Unfortunately to reach them you have to walk trough really small corridor that hardly gives room for you luggage. But that's not it.. You better chose to eat outside than in because the dining is not clean, average...

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Helpful?
1Thank Stefano P
M Grace D, Corporate Sales and Marketing Head at Fersal Hotel Neptune Makati, responded to this review

Dear Stefano P, Greetings from Fersal Hotel Group! Thank you for staying at our Fersal Hotel Neptune. We value the reviews and comments we receive coming from our guests and we are always moving forward to better improvements to best serve you in your next vacation with us. Your comments about your experience will be taken up by our management...

Reviewed 15 January 2016 via mobile

room is big...wc not working 100%..wifi 69% first day no bread for breakfast...second day no chef...in time...breakfast made by waitress.. no value for the price paid.asked to keep luggage they don't know if they have space...asked why so different from others hotel, answer was:diffe rent management

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Helpful?
2Thank giurlanda
M Grace D, Corporate Sales & Marketing Head at Fersal Hotel Neptune Makati, responded to this review

Dear Giurlanda, Greetings from Fersal Hotel Group! Thank you for staying at our Fersal Hotel Bel-Air. We value the reviews and comments we receive coming from our guests and we are always moving forward to better improvements to best serve you in your next vacation with us. Your comments about your experience will be taken up by our management in...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
Things to do
  • Restaurant
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
FERSAL HOTEL - NEPTUNE, MAKATI is a name synonymous with affordable comfort. Our clean, well-appointed accommodations are complemented by personalized service from our well-trained staff, ensuring that you'll be in very competent hands during your stay. With a strategic location right in the heart of the business and commercial capital of the Philippines, our discount hotel in Makati City is the ideal jump-off point for your business or leisure trip. It is a stone's throw away from a manifold of premier shopping, dining, and entertainment establishments. With our combined features of inviting lodgings, impeccable service, and proximity to almost everything, FERSAL Hotel - Neptune, Makati is the easy choice for business or leisure travelers on a budget. ... more   less 

Additional Information about Fersal Hotel Neptune Makati

Address: 107 Neptune St, Bel-Air II, Makati, Luzon, Philippines (Formerly Fersal Hotel - Bel-Air)
Region: Philippines > Luzon > Metro Manila > Makati
Price Range: $54 - $66 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fersal Hotel Neptune Makati 3*
Number of rooms: 47
Reservation Options:
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Also Known As:
Fersal Hotel Neptune Makati Metro Manila
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Questions & Answers

Here's what travellers have asked, with answers from Fersal Hotel Neptune Makati staff and other travellers.
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Questions? Get answers from Fersal Hotel Neptune Makati staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No, not here.”
Mang_Fisher, 23 Nov 2016 | Read review
“choose the deluxe facing neptune street”
sandovalhenry0217, 18 Oct 2016 | Read review
“"the 3rd floor, has a nice view of Neptune St., Makati City ".”
edgart46, 8 Oct 2016 | Read review
“Don't get the basic room and book on a 3rd party for a discount.”
WorldtravelerUSACA, 9 Sep 2016 | Read review
“Stay somewhere else.”
Ottawa_uhl, 24 Jul 2016 | Read review
5 of 5