Holiday Inn Auburn-Finger Lakes Region an IHG hotel
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Holiday Inn Auburn-Finger Lakes Region an IHG hotel
75 North Street, Auburn, NY 13021
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Avg. AU$199 /night, 11/11 - 11/12
AU$239
per night
AU$211
per night
AU$182
per night
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3.5
#3 of 7 hotels in AuburnLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Holiday Inn Auburn is uniquely located in the heart of the Finger Lakes Region, making it extremely accessible for our guests to reach all of the attractions that the region has to offer within minutes. We're close to many major businesses, such as Welch Allyn, TRW, Nucor, McQuay, O-I, Honeywell and Tessy. In Auburn New York, guests enjoy a variety of great attractions and shopping opportunities. We're within walking distance of the historic Seward House and Willard Memorial Chapel, and only minutes from Merry-Go-Round Playhouse, Waterloo Premium Outlets and the Cayuga Lake Wine Trail. Our hotel is also just a short drive from the one-of-a-kind Skaneateles Lake and a gateway to the Finger Lakes. Guests also enjoy our many leisure packages. Our first time leisure travelers find themselves in a relaxing environment where they can enjoy a warm indoor pool and easy access to local restaurants and attractions, laundry facility and workout room on site, complimentary wireless internet acc
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Game room
Darts
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Vending machine
Conference facilities
Banquet room
Meeting rooms
Salon
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Desk
Housekeeping
Room service
Microwave
Refrigerator
Flatscreen TV
Hair dryer
Safe
Telephone
Iron
Wake-up service / alarm clock
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Business
Languages Spoken
English, German
Location
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 70 out of 100
70
Syracuse Hancock Intl Airport
41.8 km•
See all flights
Tompkins County Airport
50.3 km•
See all flights
Rental Cars
25 Restaurants
within 0.5 kilometers
487Reviews9Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
Hotel's Favourite
I often stay at HI while on travel, and this hotel was not among the most modern or the best maintained. But the staff at the front desk and in the breakfast area, especially Nikki, were friendly and resolved the issues we had during our stay quickly. A running, non-flushing toilet was fixed quickly, as was a glitch with our keys. Overall, well done in Auburn!
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Date of stay: June 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melissa Dechick, General Manager at Holiday Inn Auburn-Finger Lakes Region an IHG hotel
Responded 10 June 2023
Thank you so much for the kind review. I too think my staff is pretty amazing! I hope you will visit us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel rooms were roomy, although some of the people said their rooms were not cleaned very well. The AC was not working in some of the rooms, but people were moved to other rooms. The staff was extremely friendly. The most impressive thing during our overnight stay was the AWESOME BREAKFAST we received in the morning, actual china plates, cups and silverware. I cannot say enough about this breakfast!
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Date of stay: September 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matthew Intini, General Manager at Holiday Inn Auburn-Finger Lakes Region an IHG hotel
Responded 19 Oct 2021
Thank you so much for taking the time to review your stay with us at the Holiday Inn Auburn. We are so happy to hear that you enjoyed your stay and that the breakfast was amazing! We are making updates to our hotel and each rooms will have a new HVAC unit installed by December 2021. We hope that you will come back and visit us again soon the next time you are in town!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We picked this hotel for its proximity to the Syracuse Airport and the Finger Lakes that we wanted to explore the next day. Check in was a breeze and very friendly. The room was roomy, clean and comfortable- plenty of space to spread out. Great lighting in the bathroom. There is a very large indoor pool within an atrium that opens all the way up the five floors. Our room was two doors from this opening and the pool was filled with screaming children. Thankfully that noise stopped when we returned from dinner at 9.
Breakfast was a buffet that I’d call adequate, nothing special. Very friendly servers.
Sadly the couple of places we would’ve visited (Harriet Tubman’s home) in town were closed on Sunday so we headed south instead.
Breakfast was a buffet that I’d call adequate, nothing special. Very friendly servers.
Sadly the couple of places we would’ve visited (Harriet Tubman’s home) in town were closed on Sunday so we headed south instead.
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Date of stay: June 2024Trip type: Travelled as a couple
Room Tip: Ask to be away from the pool!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First of all, when I called this hotel, my call was answered by a friendly voice immediately! That meant a lot after spending 11 minutes on a phone tree at Hilton Garden Inn.
Why didn’t I reserve on-line? This was a last minute booking on a busy weekend for Auburn, one site took my reservation, then notified me that no rooms were available (HGI)
I was able to secure a room on a busy weekend for the area.
Check in was smooth and friendly, we were offered coffee and bottles of water.
Our room was very clean and comfortable. The bed was soft, it was like sleeping on a cloud! Very nice for the night. The ventilation was quite noisy when it came on, but it kept the room feeling comfortable.
I would recommend this Holiday Inn.
PS: there is a breakfast buffet available at an additional cost.
Why didn’t I reserve on-line? This was a last minute booking on a busy weekend for Auburn, one site took my reservation, then notified me that no rooms were available (HGI)
I was able to secure a room on a busy weekend for the area.
Check in was smooth and friendly, we were offered coffee and bottles of water.
Our room was very clean and comfortable. The bed was soft, it was like sleeping on a cloud! Very nice for the night. The ventilation was quite noisy when it came on, but it kept the room feeling comfortable.
I would recommend this Holiday Inn.
PS: there is a breakfast buffet available at an additional cost.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matthew Intini, General Manager at Holiday Inn Auburn-Finger Lakes Region an IHG hotel
Responded 25 Apr 2022
Thank you so much for taking the time to review your stay with us at the Holiday Inn Auburn. We are so happy to hear that we were able to assist you in reserving a room during a busy weekend in Auburn. Our goal is to provide our guests with a welcoming and comfortable stay and we are thrilled we could do that for you. We hope that you will come back and stay with us again the next time you are in town, as we look forward to serving you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dirty surfaces and rooms. We left after 1 night due to the filth. My pillow had yellow stains and the smell was very offensive. Toilet was dirty with yellow stains around bottom of toilet. Patti is wonderful and gave us a refund. Nicole is also wonderful. The owners and manager of this hotel need to hire a qualified cleaning crew.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matthew Intini, General Manager at Holiday Inn Auburn-Finger Lakes Region an IHG hotel
Responded 27 July 2021
Thank you for taking the time to review your stay with us. I apologize that you did not enjoy your time but rather had a disappointing experience. Our entire team works very hard to provide our guests with great service and great accommodations, and I am sorry we could not do that for you. We will use your feedback as a training tool so that we can continue to improve, and I hope that you will give us another chance in the future, so you can see the positive strives we are making!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this Holiday Inn to be part of a wedding celebration. While there, we did not have any air conditioning, the toilet didn’t flush well, the sink didn’t drain and we ran out of hot water. These issues were discussed with the desk and the only remedy was to credit us an minor, not even half, of our total bill for our discomfort. Neither a change of rooms, nor the offer of bringing in a fan to keep the air circulating, was given. It was a miserable sweaty, sleepless stay. We will think twice about staying at a Holiday Inn again.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matthew Intini, General Manager at Holiday Inn Auburn-Finger Lakes Region an IHG hotel
Responded 1 June 2022
Thank you for taking the time to review your stay with us at the Holiday Inn Auburn. I am very sorry to hear that you did not enjoy your stay and that you encountered issues throughout. Our mission is to provide our guests with outstanding service and a wonderful stay. I am sorry that we could not do that for you. We will be addressing your concerns with the appropriate departments, so we can ensure our future guests do not experience the same problems. We will also use your feedback as a tool so that we can train our associates on properly handling guest concerns. I hope that you will give us another chance in the future, so that you can see that your recent stay was an exception, as we look forward to the opportunity of earning your business again. If you would like to discuss your recent stay further please feel free to contact me at 315-253-4531.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I missed the room block of $130 a night by 2 days and when I called they refused to honor it, which I get, but $225 a night for what exactly? The pool was ice cold, various elevators were broken at different points throughout our stay, the stairs were "closed" due to painting, come on, what a fire hazard in the making. You decide of all wknds to paint while the hotel is sold out? Awful idea. Our bed was placed backwards on the frame leaving the metal out for my children to cut themselves on. We had a super nice ront desk person try to help, but the frame would need to be completely turned around. Our whole room smelled like paint fumes, we were told it was the "covid disinfectant." The microwave wa on it's last lef, te iron was broken, there were dead bugs on the window sill, and molding come off the windows. This place should be $100 a night tops, very disappointed.
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Date of stay: May 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matthew Intini, General Manager at Holiday Inn Auburn-Finger Lakes Region an IHG hotel
Responded 24 May 2022
Thank you for taking the time to review your stay at the Holiday Inn Auburn. I am very sorry to hear that you did not enjoy your stay with us, but rather had a disappointing experience. I would like to assure you that will address all of your concerns. I apologize that the stairwells were being redone during the weekend of your stay. I also apologize if the signage displayed on the stairs implied that they were closed, our team simply hung them as a caution to notify our guests of potential wet paint. As for the issues that took place in your room, I truly apologize. Our team is working to address your concerns right away. If you would like to discuss your concerns further please feel free to contact me at the hotel anytime. You can reach the hotel at 315-253-4531.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This motel left us feeling “it was just average.” The cost per night was more than the actual value. The building could use some updating. It was adequate accommodations. The bathroom could use grab bars. One of our rooms had a non-working phone . The toilets were the older style short version. They also did not offer a free breakfast
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Date of stay: September 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Auburn-Finger Lakes Region an IHG hotel
Responded 4 Oct 2024
Hello, newton777777 Thank you for telling us about your experience. We're grateful you chose our Holiday Inn Auburn-Finger Lakes Region for your travel needs. Your review is important to us and will help improve the quality of our service. I'm sorry to see some elements did not meet your expectations during your time with us. I have shared your review with our management to ensure we take proper action. We strive to deliver the most delightful and awesome experience every time. I hope you visit again in the future and give us a chance to show you the adjustments we've made to improve. See you around! Alejandro G. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My daughter visited me for a week and stayed at this hotel. Neither one of us had any luck with the front desk. They ignored us and when finally decided to help they were rude and condescending. My daughters room had the nastiest carpet that she was afraid to walk on it barefoot. She had her three year old with her and had to make sure he stayed on the bed because of the carpet was so nasty.
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Date of stay: August 2023
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Auburn-Finger Lakes Region an IHG hotel
Responded 28 Sept 2023
Hello, Sandstar2 Thank you for leaving a review about our Holiday Inn Auburn-Finger Lakes Region. We are truly grateful for choosing our establishment for your travel needs. Our local team will use your observations to improve our service and facilities. I hope you can accept my humble apology for not meeting some of your expectations. I have shared your concerns with our local staff to ensure a much better quality of service in future stays. Our team of professionals is working on it as I write this reply. Your satisfaction and enjoyment are paramount to us, and we always strive to deliver what is expected. I hope you will visit again in the future. It would be a pleasure to host you once more. Stay safe and healthy until then! Alejandro G. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Well. All I can say is it looks way better in the pictures. I was given an interior room with no exterior windows. No mention of that when I booked the room. That’s kind of important information don’t you think? The room was dark and drab like a jail cell. Also one of the reasons that I booked the hotel is it is advertised as having an adjacent restaurant. Well guess what? Both nights that I stayed there the restaurant was closed. The staff was lovely and accommodating though but overallThe accommodations were not pleasant at all
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Date of stay: October 2022Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matthew Intini, General Manager at Holiday Inn Auburn-Finger Lakes Region an IHG hotel
Responded 25 Oct 2022
Thank you for taking the time to review your stay at the Holiday Inn Auburn. We are very sorry to hear that you did not enjoy your atrium facing room featuring an overlooking balcony. We will look into ways for enhancing our guest experience in our atrium facing rooms. We also apologize that our restaurant was closed during your stays. Due to unforeseen circumstances the restaurant was not available during your stay. We are working diligently to ensure that our restaurant is open and available for all of our guests. We are happy to hear that you did enjoy our staff and our service. Our team works very hard to deliver a great customer experience. We hope that you will come back and give us another chance so that you have a pleasant and relaxing stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello,
Yes the Holiday Inn Auburn does have adjoining rooms available!
Yes the pool is open from 9 Am - 9 Pm. Guests must sign up for time slots at the front desk. Time slots are by the hour.
Yes, the hotel is open 24/7.
PVD Elevators & Aviation asked a question Aug 2017
Providence, Rhode Island392 contributions58 helpful votesCan anyone show a picture of a renovated double/double room and bathroom?
I do not have a picture. I did get to in one and it was nice. Not sure worth price of room.
We only accept service animals.
Arteacher2010 wrote a tip June 2024
North Myrtle Beach, South Carolina121 contributions43 helpful votes"Ask to be away from the pool!"Read full review
"A great executive golf course Pearl Lakes that we played at A wonderful vineyard in the area and great mini hiking trails"Read full review
"Parking was limited. In the back it was a long walk and seemed a bit dark. But it was OK."Read full review
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PRICE RANGE
AU$188 - AU$267 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn auburn - finger lakes region hotel auburn, auburn holiday inn
LOCATION
United StatesNew YorkFinger LakesAuburn
NUMBER OF ROOMS
165
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingHOLIDAY INN AUBURN-FINGER LAKES REGION AN IHG HOTEL (AU$188) - 2024 Prices & Reviews (NY) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Holiday Inn Auburn-Finger Lakes Region an IHG hotel
Which popular attractions are close to Holiday Inn Auburn-Finger Lakes Region an IHG hotel?
Nearby attractions include Willard Chapel (0.4 km), Auburn Public Theater (0.4 km), and Finger Lakes Art (0.4 km).
What are some of the property amenities at Holiday Inn Auburn-Finger Lakes Region an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn Auburn-Finger Lakes Region an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Auburn-Finger Lakes Region an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Auburn-Finger Lakes Region an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Auburn-Finger Lakes Region an IHG hotel?
Conveniently located restaurants include Moro's Table, Prison City Pub & Brewery, and Osteria Salina.
Are there opportunities to exercise at Holiday Inn Auburn-Finger Lakes Region an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Holiday Inn Auburn-Finger Lakes Region an IHG hotel located near the city centre?
Yes, it is 0.6 km away from the centre of Auburn.
Are any cleaning services offered at Holiday Inn Auburn-Finger Lakes Region an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Auburn-Finger Lakes Region an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Auburn-Finger Lakes Region an IHG hotel?
The staff speaks multiple languages, including English and German.