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All reviewsgreat locationtop floorcentral hotelthe main squarerestaurants and shoppinga great staycomfortable staypleasant hotelwifi worked wellhamvisiting lake titicacatwo night staystayed for nightsfew blockspedestrian streetbreadbreakfast buffet
Stayed here on the night of the 25th of July. I live and work in Peru, and have come to accept poor levels of service in hotels, and the service industry here in general. However, Jaqualine (I think that was her name), was possibly the...More
We arrived and the receptionst was so rude, she did not help us, she also made out that we have never stayed in a 3 star hotel even though we all work internationally, from Lima, Hong Kong, and Dubai
There was no hot water, there...More
the hotel is located in the center if Puno near the 'shoppingstreet'. It's a 2-minute walk to a lot of restaurants and souvenirshops. the room was really noisy because of the busy street at the window. we asked to get an other, more silent room....More
Thank Margot L
Response from paul_palacios, Director Comercial at Hotel Hacienda PunoResponded 23 July 2014
Thank you for your good comments!
We stayed for one night on May 29, 2014, when we wanted to visit Lake Titikaka. The hotel is very much in the center of the town. We walked two small blocks and got to this busy street that had all types or restaurants and...More
Response from HHPHOTELES, Gerente at Hotel Hacienda PunoResponded 18 June 2014
We appreciate the time you took to share your experience at our Hotel Hacienda Puno.
I am glad that you had a good stay in our hotel
We hope to visit again soon.
If you are not familiar with travelling in South America and compare this hotel to North American hotels, then you will agree with other travelers who talked about noise and non-4-star linens. We found this spartan room (509 with 2 twins and a double bed)...More
Response from paul_palacios, Director of Sales at Hotel Hacienda PunoResponded 18 May 2014
Thank you for your comments about the hotel and service, sorry for the street noise... In the following months we are going to change all windows to a full anti-noise system, we are designing a system like our hotel Hacienda Plaza de Armas in Puno....More