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Hotel Hacienda Puno

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Traveller (175)
Room & Suite (56)
Dining (19)
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Overview
  • Excellent27%
  • Very good45%
  • Average20%
  • Poor6%
  • Terrible2%
Travellers talk about
“great location”(22 reviews)
“top floor”(10 reviews)
“central hotel”(2 reviews)
AMENITIES
Free Wifi
Breakfast included
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3 Star Hotel
All hotel details
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Rooms
10 Jun.11 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (566)
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9
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40
68
26
16
9
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All reviewsgreat locationtop floorcentral hotelthe main squarerestaurants and shoppinga great staycomfortable staypleasant hotelwifi worked wellhamvisiting lake titicacatwo night staystayed for nightsfew blockspedestrian streetbreadbreakfast buffet
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91 - 95 of 159 reviews
Reviewed 30 July 2014

Stayed here on the night of the 25th of July. I live and work in Peru, and have come to accept poor levels of service in hotels, and the service industry here in general. However, Jaqualine (I think that was her name), was possibly the...More

1  Thank JimStocks
Reviewed 28 July 2014

We arrived and the receptionst was so rude, she did not help us, she also made out that we have never stayed in a 3 star hotel even though we all work internationally, from Lima, Hong Kong, and Dubai There was no hot water, there...More

Thank melissa b
Reviewed 21 July 2014

the hotel is located in the center if Puno near the 'shoppingstreet'. It's a 2-minute walk to a lot of restaurants and souvenirshops. the room was really noisy because of the busy street at the window. we asked to get an other, more silent room....More

Thank Margot L
Response from paul_palacios, Director Comercial at Hotel Hacienda PunoResponded 23 July 2014

Dear Margot Thank you for your good comments! Regards,

Reviewed 5 June 2014

We stayed for one night on May 29, 2014, when we wanted to visit Lake Titikaka. The hotel is very much in the center of the town. We walked two small blocks and got to this busy street that had all types or restaurants and...More

Thank mibaba4
Response from HHPHOTELES, Gerente at Hotel Hacienda PunoResponded 18 June 2014

Dear Guest We appreciate the time you took to share your experience at our Hotel Hacienda Puno. I am glad that you had a good stay in our hotel We hope to visit again soon. Manuel palacios Product manager

Reviewed 17 May 2014

If you are not familiar with travelling in South America and compare this hotel to North American hotels, then you will agree with other travelers who talked about noise and non-4-star linens. We found this spartan room (509 with 2 twins and a double bed)...More

Thank SEObuzzim
Response from paul_palacios, Director of Sales at Hotel Hacienda PunoResponded 18 May 2014

Thank you for your comments about the hotel and service, sorry for the street noise... In the following months we are going to change all windows to a full anti-noise system, we are designing a system like our hotel Hacienda Plaza de Armas in Puno....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Meeting Rooms
Things to do
Restaurant
Bar/Lounge
Details
Price range
USD 47 - USD 71 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 47 - USD 71 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (175)
Room & Suite (56)
Dining (19)
Pool & Beach (1)
Family and Play Areas (3)
Questions & Answers
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kolev_ogi
12 September 2015|
AnswerShow all 3 answers
Response from David T | Reviewed this property |
We arrived by bus from Arequippa so can't help.
0
Votes
Room Tips
"Try to get a room on a high floor"
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"Ask for rooms on the higher floors (2and up) as we had one room on the ground floor by reception and could..."
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"make sure that you have an exterior window"
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"Inside room for quiet."
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