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Hotel Hacienda Puno

545 reviews
#13 of 65 Hotels in Puno
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Traveller (173)
Room & Suite (56)
Dining (18)
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Overview
  • Excellent27%
  • Very good44%
  • Average21%
  • Poor6%
  • Terrible2%
Travellers talk about
“great location”(22 reviews)
“top floor”(10 reviews)
“recommend hotel”(2 reviews)
Free Wifi
Breakfast included
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3.0 Star Hotel
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (545)Write a Review
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All reviewsgreat locationtop floorrecommend hotela great staycentral locationtwo nightsclean roomthe main squarepleasant hotelhamwifi worked wellrestaurants and shopscomfortable stayfew blockspedestrian streetcentre of townbread
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11 - 15 of 153 reviews
Reviewed 29 September 2017

The room that we were assigned on the 5th floor did not have any ventilation or outside window. Someone next door was smoking and our room filled with smoke. Management responded immediately and deoderized our room - but the smokers soon returned. The rooms were...More

Thank David S
Response from Manuel P, Product Manager at Hotel Hacienda PunoResponded 30 October 2017

Dear David Thank you very much for taking the time to write about our hotel. I regret that your stay has not been as expected, we will conduct a new training to our staff to perform a better procedure when guests are smoking in rooms,...More

Reviewed 6 September 2017

Good hotel, nice and clean, friendly staff, hot water, good breakfast and a room with a view. We arrived in the evening and they were very helpful in helping us book a Lake Titicaca tour for the next day.

Thank Ashleigh M
Response from Manuel P, Product Manager at Hotel Hacienda PunoResponded 8 September 2017

Dear Guest Thank you for your comments. I am very happy to hear that you have enjoyed your stay with us. I hope your next stay is just around the corner. Best regards, Manuel

Reviewed 31 August 2017

Fine hotel and excellent dining room with a varied and well-prepared menu. Food was delicious. The staff was helpful and were very understanding, making an effort to anticipate our needs. English was fine, although we spoke Spanish. Cold at night, of course, and noisy from...More

Thank James H
Response from Manuel P, Product Manager at Hotel Hacienda PunoResponded 8 September 2017

Dear Customer Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and hope to have you again as a guest in our hotel. Best regards, Manuel

Reviewed 23 August 2017

"I found the staff at Hacienda Puno to be very friendly and helpful from the moment I checked in until I checked out. As an English-speaking American, with some basic knowledge of Spanish, and a woman traveling alone, it was a comfort to have the...More

Thank Suzanne K
Response from Manuel P, Product Manager at Hotel Hacienda PunoResponded 8 September 2017

Dear Suzanne Thank you for your comments. I am very happy to hear that you have enjoyed your stay with us. I hope your next stay is just around the corner. Call us if there is anything we can help you with. Kind regards, Manuel

Reviewed 22 August 2017

We stayed for 2 nights at the hotel Hacienda and had a wonderful time. Our room was clean and nicely decorated. We shared a triple room. The breakfast was good and we had a view all the way to lake Titicaca in the restaurant area....More

Thank Damien-Segal
Response from Manuel P, Product Manager at Hotel Hacienda PunoResponded 8 September 2017

Dear Customer I appreciate your comments about our hotel. It makes us feel proud that you had a great time. If you return to Puno, do not hesitate to call us. Regards, Manuel

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Meeting Rooms
Things to do
Restaurant
Bar/Lounge
Details
Price range
USD 36 - USD 94 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Best Value Hotel in Puno
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 36 - USD 94 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Best Value Hotel in Puno
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (173)
Room & Suite (56)
Dining (18)
Pool & Beach (1)
Family and Play Areas (3)
Questions & Answers
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kolev_ogi
12 September 2015|
AnswerShow all 3 answers
Response from David T | Reviewed this property |
We arrived by bus from Arequippa so can't help.
0
Votes
Room Tips
"Ask for rooms on the higher floors (2and up) as we had one room on the ground floor by reception and could..."
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"make sure that you have an exterior window"
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"Inside room for quiet."
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"I was on the 5th floor and heard very little street noise."
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