Our family of 8 had a wonderful stay at Madang Resort in January. The location is just gorgeous. We stayed in one of the waterfront bungalows, and from our verandah we saw all kinds of sea creatures... Blue starfish, clown fish, angel fish, squid and crabs. The saltwater pool was a highlight for all of us! The only thing that would have improved our stay was a bit of attention to small details. There were no pool towels available, instead we were to use the room towels. Swimming twice a day, this was quite an inconvenience. Our room was not supplied with coffee in the room, due to coffee being "out." However, since the restaurant had coffee available, it seems that this could have been solved somehow. We've heard that due to low business during Covid, many staff members were let go, and I'm sure that was a lot of the issue. Everyone we interacted with was friendly, kind, and accommodating, and we look forward to staying again in the future.…
Madang Resort has the most amazing scenery of the main restaurant and the pool! just breathtaking. I enjoyed my 3-day stay, however, I believe the staff there need a tremendous amount of training in hospitality and addressing urgent requests by guests. A friend of mine had reported to the front desk that water was not working in her room and was told to wait for a whole day before being attended to at 8:30 pm. She had used a small container to shower in the morning and evening. Also on arrival, I notice the front desk had half-eaten lunch by staff lying in front of the reception in full view of all guests trying to check-in /out. the basic twin share rooms need a total renovation as there are cockroaches, bed bugs, stains on the bedsheet and towels too! the shower curtains are not washed, the refrigerator is seriously smelly and the tv doesn't work.…
We had a fun and relaxing stay at the Madang Resort! There is a lot to do, from snorkeling to kayaking to trips to town. We also enjoyed the pool and lagoon area. We were mainly a group of high school seniors, so while activity was valued, so was the restaurant! The menus were varied and did was delicious.
We spent an hour here whilst waiting for a trip. The hotel made us most welcome whilst we waited for our transport which had been arranged by a local tour operator. The grounds are lovely, beautiful plants and birds to see. Some of our group had drinks and used the hotel's internet. It's an oasis of calm away from the hectic and busy town of Madang.
Just the view is enough to make it all worthwhile. Resort has all you need, staff are amazing and so accomodating. Rooms are placed every where so multiple levels of convenience and privacy depending on the traveler.
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