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Pearl Continental Hotel Bhurban

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237 Reviews from our TripAdvisor Community

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Showing 234: English reviews
Dubai, United Arab Emirates
Reviewed 12 February 2017

Stayed as a part of group. Wasn't impressed by the hotel interiors since it seemed the renovation was not done since years. As per staff they always run 100% occupancy that's why didn't get time to renovate the rooms. Hotel location is very nice and views are amazing in the back side of the hotel. Room wash basin was filling...

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Helpful?
Thank ZaimJee
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look...

Lahore, Pakistan
Reviewed 9 February 2017 via mobile

I travelled with my family to PC last year. We booked 2 rooms adjacent to one another with a connecting door in between which made the stay even more enjoyable. We would barge in to each other's room which felt like having a mini-house all to ourselves. Even though we did not try out lunch or dinner or order any...

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Helpful?
Thank JHUSOM
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

Wow! What a wonderful review, we truly appreciate your business and trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Regards, Sheharyar Mirza.

Rawalpindi, Pakistan
Reviewed 8 February 2017

Excellent services. Excellent pricing. Excellent view. The hotel is build in a very artistically manner and is also located in a really peaceful environment away from the rush of the city. Highly recommended to spend the vacation at.

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Helpful?
Thank myselfmaaz
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Sheharyar Mirza.

Rawalpindi, Pakistan
Reviewed 18 January 2017

Built atop a hill with a breathtaking view of the valley below. Views are almost unbelievable. We had a late lunch at the terrace restaurant with kids. Menu had a good choice of continental dishes that tasted great. Place is well kept and neat. Service is slow but courteous. Lots of activities for children. A must see if you are...

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Helpful?
Thank Dr_AzharHayat
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

Thank you very much for an excellent review and valuable feedback. Due to remote location and away from city center, unavailability of natural gas and shortage of water etc, the operational cost of hotel in Bhurban is much higher compared to city hotels of the same standard. Obviously, this also reflect in overall pricing levels. Regardless of the above, price...

Dubai, United Arab Emirates
Reviewed 13 January 2017 via mobile

This is Pearl Continental Pakistan's crown jewel. Bhurban is a couple of hours drive from the capital Islamabad. The resort sits atop a hill and has a mesmerising view of the valley below. While the resort is 25 years old, it is well maintained but not all rooms are non smoking. The facilities are great for couples, honeymooners and kids...

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Helpful?
Thank SYED KAMRAN H
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Sheharyar Mirza.

Reviewed 7 January 2017 via mobile

I am left disappointed with the behavior of the staff. Their behavior is condescending. Poor reception at the restaurants, ignoring reservations. Service within the restaurants was extremely poor as well. Was booked for 2 nights but cutting the trip short due to their attitude.

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Helpful?
Thank Hisham S
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

I am very disappointed to hear that you found our service and staff attitude at Restaurant to be below your standards. We would like to know more. Please email us with a phone number or email address on gmpchb@pchotels.com so that our Food & Beverages Manager can discuss your issues personally. Regards, Sherharyar Mirza.

Reviewed 24 December 2016 via mobile

Views from the hotel are breathtaking. Hotel provides a lot of in house activities like indoor arcade games, mini cinema, restaurants and outdoor playing area. People can also enjoy hiking experience within the hotel area. However, the room service was not up to the expectations and was very delayed. The breakfast menu was also repetitive which was very disappointing.

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1Thank Yasir N
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our room service and breakfast menu didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

Islamabad, Pakistan
Reviewed 19 December 2016

My husband took me here on last Valentine's day. The hotel looks very nice and the scenery is worth visiting, however my experience was less than pleasant. We opted for a valentine lunch in Nadia Coffee Shop and the standard was clearly not the one of a 5 star hotel. 1.The food was definitely not worth the money and didn't...

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Thank marinazeeshan
Almhult, Sweden
Reviewed 24 November 2016 via mobile

The view from the hotels 5th floor (top) is just breathtaking. Balcony was a bit small and dirty but, you forget everything when you get the eyes on the view of mountains and valleys. It is just super amazing place for total mental relaxation. Definitely worth a visit. The hotel is a OK standard a 3,5 star but clean floor...

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Helpful?
Thank SabaKhan78
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

Dear Mr.Khan, Thank you for your review. Our location is definitely one of the things we are very proud of about our hotel. I am glad to hear that overall your experience was positive. I am disappointed to hear that our housekeeping staff didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and...

Reviewed 23 November 2016 via mobile

The best thing about PC bhurban is its beautiful scenic location. I did not stay, and just visited the hotel with friends.. The food served was good and staff were kind and helpful. Expected to have an official trip soon and hope to get the same level of hospitality

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Helpful?
Thank ibad r
Sheharyar M, General Manager at Pearl Continental Hotel Bhurban, responded to this review

Thank you for your kind review! We truly appreciate your kind words about our staff and food quality. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon! Regards, Sheharyar Mirza

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Full service Hotel & Resort ... more   less 

Additional Information about Pearl Continental Hotel Bhurban

Address: | Murree Hills, Bhurban 47150, Pakistan
Region: Pakistan > Punjab Province > Bhurban
Price Range: $223 - $953 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pearl Continental Hotel Bhurban 4.5*
Number of rooms: 200
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Also Known As:
Pearl Continental Bhurban
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Questions & Answers

Here's what travellers have asked, with answers from Pearl Continental Hotel Bhurban staff and other travellers.
3 questions
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Dallas, Texas

Dear Mr. Salman

I read your review about PC Bhurban and felt very sad that you had a very bad experience there.

Moreover, the reply of Mr. Zulfiqar Malik, GM is not very appropriate, since its neither apologetic nor sympathetic towards a customer, who traveled all the way from Australia to visit this hotel. He should have done and informed that, he has ordered an investigation into the matter, upon the findings, if it is negligence or mistreatment from the hotel management, proper action will be take against the offenders.

But he just wrote a simple hope-to-do-better message, which of course is not enough. He should realise that Social Media has great power, based on the strength and number of its followers. He should not have put the hotel's repute at stake.

I don't know, why he forgot that the "Customer is ALWAYS right" --- the 1st lesson taught in "Hospitality" or Hotel Management, or any other Customer Service Relationship. Even if some of it is customer's fault too!

I have visited almost entire Pakistan, from Karachi to Khunjrab Pass (China border), except Gawadar. Including interesting resorts like "Shangrilla" Skardu, Hunza etc. I must admit, although we have great tourism potential, we know little about "Hospitality", or don't bother; in other words, we tend to murder the messenger. We forget, a happy customer brings in more customers.

Yes, We also do not have world class facilities, moreover we most of the times do not care much about cleanliness, hygiene and general upkeep of the facilities. This is a national mindset, unfortunately!

I have been visiting PC Bhurban with family since last 20 years perhaps, sometimes stayed for the weekends, sometimes day trips. But, let me tell you, inspite of many similar problems we had faced, in general, we enjoyed our visits.

Its unfortunate, we also do not improve unless there is a strong competition. So, there is a dire need of a strong competition in hotel business in the vicinity.

I also have my own disagreements with PC Hotel/Marriott Hotel management. They are real bad in Customer Relationships. I had been member of Hotel's Privilege Club for some years. They kept on increasing annual Fee, without any consideration for existing members, which is a normal practice all over the world. When I complained, being a member, they didn’t bother.

So, I refused to continue my membership, in response to their behavior and they didn’t care at all.

The management never called me to apologize or requested to continue my membership, and I never did. They have no urge to retain customers. They didn't realize that, with the membership, I was shopping or using their services on daily/weekly basis, like: Bakery, Laundry, Gym, and very frequently, for meals. If you account for these services, that I paid them, it was astonishing Rs.3 Lacs per year, calculate their profit of about 60%+. They lost Rs.2 Lacs in profitx the no of years I have stopped? but, kept on debating on Rs.13000 fee. Very bad business people! I think the should have dismissed their finance and CSR Managers for such acts. But, they didn't care. Had it been an international company, this what would have happened.

Finally, they they lost a loyal customer.

Its unfortunate, at times we are forced to compromise and be “content” with whats available. I wish their management’s attitude could change and they do learn a little about Customer Relationship.

Mr. Salman, I apologize to you personally, being a concerned fellow Pakistani.

over a year ago

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Questions? Get answers from Pearl Continental Hotel Bhurban staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nice buffet breakfast”
221adeela, 9 Apr 2017 | Read review
“valley view rooms are best. Make pc hotel privilege card to get good benefits if you are staying there for minimum 3 nights”
863fazala, 28 Mar 2017 | Read review
“its a massive hotel so make sure to ask staff to give you rooms on top floors so you can get a view of scenery of Murree.”
887owaism, 8 Mar 2017 | Read review
“Back side view is nice”
  • Room was looking so ugly because of bad paint and unfit tiles
  • The rusty place was giving smell
ZaimJee, 12 Feb 2017 | Read review
“Every room is one if its kind.”
myselfmaaz, 8 Feb 2017 | Read review
5 of 5