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Best Western i-City Shah Alam

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Traveller (101)
Room & Suite (66)
Dining (8)
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Overview
  • Excellent30%
  • Very good38%
  • Average23%
  • Poor7%
  • Terrible2%
Travellers talk about
“theme park”(20 reviews)
“walking distance”(18 reviews)
“room was clean”(11 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
3 Star Hotel
All hotel details
Additional information
Offers from Best Western i-City Shah Alam
Special Rate: Book direct LOWEST rate !
Offers from Best Western i-City Shah Alam
Special Rate: Book direct LOWEST rate !
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Rooms
10 Jun.11 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 1 partner sites to see rooms from USD 41.
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Reviews (273)
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Traveller rating
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78
90
61
19
6
Show reviews that mention
All reviewstheme parkwalking distanceroom was cleanideal locationfried ricesuperior roomnice viewking bedstar servicepleasant stayfront office staffconnecting roomshotel staffnice hotelthe check in processbusiness tripswimming pool
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1 - 5 of 254 reviews
Reviewed yesterday

point of 10 can score 7.5 because my room air-con was not cold, staff are good and helpful. location okay if you are with family or couple activities. Car park are OK. restaurant breakfast OK. i will come back to this hotel.More

Review collected in partnership with Best Western
Thank y2jchristopher
Response from BW I, General Manager at Best Western i-City Shah AlamResponded yesterday

Hi Y2jchristopher, Thank you for the genuine review. We are glad to hear that you have enjoyed staying at our hotel from our staff helpful service to the yummy breakfast. However, we regret on the little hiccup you have experienced with the air conditioner facility,...More

Hotel's Favourite
Reviewed 2 weeks ago via mobile

We made a very last minute decision to put up a night here after a family occasion in Klang as it was already late to return home. We have been to i-City before but many years ago when they first started. Best Western is effectively...More

Thank Yussof
Response from BW I, General Manager at Best Western i-City Shah AlamResponded 2 weeks ago

Dear Yussof, What a lovely message to read on Mother's Day <3 Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am very pleased to hear that our staff especially our Duty Manager, Mr Midee and Front...More

Reviewed 4 days ago

Friendly staff, efficient and professional. I was there to complete an important assignment. The staff, Rubinee (DM) took the trouble to ensure our satisfaction by allowing us preview of the rooms, and changed to the only room with brighter atmosphere. A rare treat indeed. Wifi...More

Thank zilaieyla29
Response from BW I, General Manager at Best Western i-City Shah AlamResponded 3 days ago

Hi Zilaieyla29, Your constructive feedback of our hotel is very much appreciated. We are more than happy to know that you have enjoyed our staff service, Wi-Fi facility and yummy breakfast. I will surely convey your compliments to our team especially our Duty Manager, Ms...More

Reviewed 1 week ago

Stayed here before. Don't have much to say. I was satisfied with everything except the breakfast buffet. There needs to be better variety. The last three times I spent the night with friends over a twelve month period, I found that the breakfast selection is...More

Review collected in partnership with this hotel
Thank Jopin76
Response from BW I, General Manager at Best Western i-City Shah AlamResponded 1 week ago

Hi Jopin76, Thanks for choosing to stay with us again. We are glad to know that your overall stay experience in our hotel was satisfied. Guest's satisfaction is our utmost concern, therefore we welcome any suggestions for improvement. Pertaining to your comment on the breakfast...More

Reviewed 1 week ago

i love the hotel so very much as the i city colorful garden is just a walking distance. i love the brand-new furniture, complete with hair dryer and iron-board(as per request) the breakfast is superb. and the scenery of the cafe is so cosy.More

Review collected in partnership with this hotel
Thank n00rhidayah
Response from BW I, General Manager at Best Western i-City Shah AlamResponded 1 week ago

Hi N00rhidayah, Allow me to express our sincerest gratitude for this bestest compliment ever received :) We are indeed delighted to hear that you love our hotel very much from the strategic location to the cosy cafe scenery. The great pleasure was all ours in...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Conference Facilities
Shuttle Bus Service
Free Parking
Airport Transportation
Business Centre with Internet Access
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Details
Price range
USD 36 - USD 56 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
USD 36 - USD 56 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (101)
Room & Suite (66)
Dining (8)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Mohd Firdaus M
2 February 2018|
AnswerShow all 4 answers
Response from Brian888KL | Reviewed this property |
There is Rm 100 Deposit would required upon check in
2
Votes
Hafizah S
16 November 2017|
AnswerShow all 4 answers
Response from BW I | Property representative |
Hi Hafizah S, Thank you for your enquiry. Yes, there is few laundry shops nearby the i-City vicinity, which will take 5 minutes drive from the Hotel. Besides, our Hotel do provide laundry services as well. Feel free to... More
2
Votes
GoodSales S
14 October 2017|
AnswerShow all 3 answers
Response from SairaKD | Reviewed this property |
I have contacted the hotel, they do not provide airport shuttle services but they can arrange for their i-city taxi for airport transfers.
1
Vote
Room Tips
"Very nice but the internet not like what im expecting. a little bit slow."
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"Check alarm setting, it went off at 0:00 in my first night."
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"movie channel can be purchased with only Rm 9.90."
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"a nice location, there’s an amusement park next to the hotel"
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