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The Saujana Kuala Lumpur

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The Saujana Kuala Lumpur
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234 Reviews from our TripAdvisor Community

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Showing 195: English reviews
Kuala Lumpur
Reviewed 2 days ago NEWvia mobile

This is my second time staying at the Saujana during company organized event. Nice cosy room with all the requisite amenities, including an espresso maker. Love the king sized bed which was comfortable. Staff at the reception were very helpful and friendly during both check-in and check-out. Our food was catered for the events and I must say that all...

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Helpful?
Thank Kayser10
paris
Reviewed 1 week ago

I have quite a mix feelings about this hotel. I would say that it's a good hotel for business or if you want to play golf because the room are clean (well you may find some stains in some rooms), you have various restaurants (Japanese, chinese, a good italian), a outdoor swimming pool, a bar, coffee machine in rooms, plenty...

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Helpful?
Thank Bibar4
Singapore
Reviewed 2 weeks ago

I expect more from a 5* hotel, waking up without water so couldn't shower, seems that the water tank not filled. Same day on my return I find a letter about a "planned" power shutdown from 1-5am, very badly managed,staff not aligned,got 3 different reasons, should have been informed earlier so I had a choice to book another hotel. Power...

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Helpful?
Thank guyh433
GeneralManagerTSKL, General Manager at The Saujana Kuala Lumpur, responded to this review

Dear guyh433, Greetings from The Saujana Kuala Lumpur. First and foremost, please allow us to express our sincere apologies on the less than stellar experience during your stay with us. The state of Selangor experienced a water disruption during your stay with us and we made the necessary preemption procedure to ensure our guests were not affected by it. During...

Singapore, Singapore
Reviewed 4 weeks ago via mobile

This resort is nice and relaxing. There are nearby malls around which you have to take a cab. Toothbrush set is available upon request. There are insect repellent and spray provided in the room. However there are too many ants in my room and even cockroach found in my friend's room. This will let me think twice staying in a...

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Helpful?
Thank Illusorydoll
Reviewed 5 weeks ago

While in Kuala Lumpur for business, I stayed at the Saujana for several weeks. My room was very comfortable and clean. The staff are very friendly and helpful and the taxi and shuttle service is excellent. The restaurants are very nice as well, offering a wide variety of cuisines to choose from. The breakfast buffet at Charcoal is great.

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Helpful?
Thank Kevin P
Santiago de Cuba, Cuba
Reviewed 5 December 2016 via mobile

Convenient thanks to its proximity to Subang airport and Citta complex, it is a good average hotel. The rooms are large and comfortable, but the shower was not clean, with long black hair left there... General staff attitude is just ok as we felt like something was missing like spontaneity and smiles. Breakfast is good with a wide selection of...

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Helpful?
Thank ClubGGG
SKugan, Executive Assistant Manager, The Saujana Hotel Kuala Lumpur at The Saujana Kuala Lumpur, responded to this review

Dear ClubGGG, Thank you for taking the time to provide us with a review of your recent stay. My team and I are gratified to receive your positive comments in regards to the overall comfort of your stay. I am most concerned to receive your feedback with regards to the shower and shortfall in meeting your expectation on the hospitality...

Singapore, Singapore
Reviewed 1 December 2016

Stayed here on a meeting trip with my MNC company, and I must say that I'm terribly disappointed. Booked on a double room and was given a twin room without alternative. Rooms have coffee machine but staff never provided coffee capsules. Turned a blind eye on the first night but still not given coffee capsules on the second night. When...

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1Thank Logiculus
SKugan, Executive Assistant Manager at The Saujana Hotel Kuala Lumpur at The Saujana Kuala Lumpur, responded to this review

Dear Logiculus, Thank you for choosing to stay with us and for taking the time to share your feedback. We are sorry to hear of your disappointment with the experience you had and are most concerned to receive your feedback with regards to the service provided by our associates. To prevent further recurrence of a similar kind, we would like...

Reviewed 1 December 2016 via mobile

I stayed there for business. Rooms are definitely not 5* standard and the quality of service is very poor. AC was not working properly and terribly noisy. I wanted to take a shower at the gym but they where unbelievable inflexible even if it was there and available. Finally they charged me the double price for the transfer even if...

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Helpful?
Thank HoiHoi8003
SKugan, Executive Assistant Manager, The Saujana Hotel Kuala Lumpur at The Saujana Kuala Lumpur, responded to this review

Dear HoiHoi8003, Thank you again for bringing this issue to our attention. It truly disappoints me that we did not meet your expectations on your stay with us. As the comfort and convenience of our guests is always our top priority, we are continuously working on improving our service delivery processes including your comment on room maintenance and the experience...

Medan, Indonesia
Reviewed 12 November 2016 via mobile

Visited this hotel for business meeting,we booked with quite large number of group. The hotel look vintage...large landscape and quite alright. Room was fine..had trouble with the wifi but the outside vendor was super nice and lead me through phone til can use properly. Breakfast selection was ok.We also visit the RP Entertainment Bar..quite confuse with the concept as the...

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Helpful?
Thank DEA0412
GeneralManagerTSKL, General Manager at The Saujana Kuala Lumpur, responded to this review

Dear DEA0412 Greetings from The Saujana Hotel Kuala Lumpur. Thank you for your valuable feedback and we will ensure that we continuously improve our service excellence to serve our guests better. Once again, thank you and we do hope to see you again soon! Warm regards, Peter Hourigan General Manager

Kuala Lumpur, Malaysia
Reviewed 5 November 2016

Lots of huge trees that is good instead of concrete jungle. Huge swimming pool with children slide. Good and delicious breakfast at Charcoal. Very nice view with a beautiful lake and golf course.Friendly staff too.

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Helpful?
Thank EricWoon5385
GeneralManagerTSKL, General Manager at The Saujana Kuala Lumpur, responded to this review

Dear EricWoon5385, Greetings from The Saujana Hotel Kuala Lumpur! We are delighted to know that you had a rejuvenating time throughout your stay with us. We hope to welcome you again soon! Warm regards, Peter Hourigan General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Taking its name from an old Malay expression 'sejauh di sana' meaning - as far as the eye can see - The Saujana Hotel Kuala Lumpur, a 5 star deluxe resort-style hotel, is a member of WorldHotels. Nestled amidst 160-hectares of lush tropical gardens, this 250-room newly revitalized retreat is adjoined to two 18-hole championship golf courses of Saujana Golf & Country Club, undeniably a haven for business and pleasure. Located 30 minutes from Kuala Lumpur's city center and 35 minutes from the Kuala Lumpur International Airport (KLIA), the hotel is only 5 minutes away from Skypark (formerly Subang Airport) and private jet aviation hub. Facilities of this well-appointed deluxe resort include extensive dining choices, practical function areas, numerous meeting room options and a host of delightful recreational activities to suit every traveller's needs. ... more   less 

Additional Information about The Saujana Kuala Lumpur

Address: Halaman Saujana | Jalan Lapangan Terbang SAAS, Shah Alam 40150, Malaysia
Region: Malaysia > Selangor > Petaling District > Shah Alam
Price Range: $83 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Saujana Kuala Lumpur 4*
Number of rooms: 250
Reservation Options:
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Also Known As:
The Saujana Hotel Shah Alam
Saujana Kuala Lumpur Hotel
Saujana Kuala Lumpur Shah Alam
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Questions & Answers

Here's what travellers have asked, with answers from The Saujana Kuala Lumpur staff and other travellers.
1 question
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Singapore, Singapore

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Questions? Get answers from The Saujana Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some of the top floor rooms have very nice views of the garden and pool area in the rear of the property.”
 of 5 bubbles H849GNkevinp, 14 Dec 2016 | Read review
“If u have to stay here, be prepared to put up with bad customer service and isolation.”
 of 5 bubbles Logiculus, 1 Dec 2016 | Read review
“Stay at the Club. The rooms are much bigger and better arranged (if you can)”
  • Surprised birthday cake in our suite
  • our suite at the Club
  • our suite at the Club
  • our suite at the Club
  • our suite at the Club
  • our suite at the Club
  • our suite at the Club
  • our suite at the Club
 of 5 bubbles Maitheng, 5 Sep 2016 | Read review
“a green resort in a concrete jungle”
 of 5 bubbles Turysta20144, 26 Apr 2016 | Read review
“Stack up some food if you are Vegetarian.”
 of 5 bubbles Deenky, 14 Oct 2015 | Read review
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