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In short, it is a good hotel. It is way better than when it was under the previous management and known as Concorde Inn. I have stayed here countless time when it was under the previous management (Concorde Inn).
Booking was done through the All Accor app and the rate was very competitive compared to other hotels of the same standard around KLIA. Check in was a bit slow. It was probably a teething problem as the hotel only just opened. Given time, the staff would be more efficient in handling the check in. The lobby, however, due to the design of the building itself, was a bit hot. The big ceiling fan behind the lobby was not efficient enough in cooling down the big high ceilinged lobby. Once the formality of checking in was complete, I was taken to the room by the helpful assistant who I found out just started working there 3 days prior. However he was quite knowledgable.
The room was quite basic but modern. There is iron and iron board provided at the end of the block. The amenities in the room were as expected of the standard of the hotel. The bed was comfortable. The bathroom was quite small and the way the shower is located, the floor of the bathroom can get wet when you are showering.
The pool area is quite nice, so does the restaurant and the bar. Breakfast served was quite substantial and the taste was quite good.
Check out was fast. For those who drive, parking is free of charge unlike Tune Hotel KLIA2.
Would I return? For the price and location, I would return. This is a convenient hotel as a transit hotel or as a place to stay if you need a closer place to stay near the airport.
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Date of stay: February 2024Trip type: Travelled solo
Room Tip:Free parking, free shuttle to the terminals and walking distance to some eating places.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mega Akbar Kiagoos, Sales at ibis Styles Sepang KLIA
Responded 28 Feb 2024
Thank you for your detailed feedback. We're thrilled to hear that you found our hotel to be an improvement. We appreciate your understanding regarding the initial check-in experience and assure you that we are actively working on improving efficiency. Your comments on the lobby temperature have been duly noted, and we are exploring ways to enhance the cooling system. We're delighted that our staff, despite being new, could assist you effectively. It's great to know you enjoyed the modern room, pool area, restaurant, and bar. We're especially pleased that the competitive rates, location, and overall experience make you consider a return visit. We look forward to welcoming you back and appreciate your valuable insights.
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I recently stayed at Ibis Styles KLIA and had a positive experience overall.
The hotel’s proximity to the airport is a major advantage, making it convenient for travelers. The rooms are new, spacious, and well-appointed. A standout feature is the free shuttle bus service to the airport, although the infrequent schedule can sometimes lead to overcrowding.
The hotel is surrounded by greenery and comes with a large pool, adding a touch of relaxation to the environment- which is not commonly seen for airport hotels.
On the downside, the soundproofing in the rooms could be improved, as noise from the surroundings can occasionally be heard. Additionally, while the shuttle bus is free, using a Grab car to the airport costs around RM30.
Despite these minor issues, I would recommend Ibis Styles KLIA for its comfort and convenience.
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Date of stay: September 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Ngan, General Manager at ibis Styles Sepang KLIA
Responded 6 Sept 2024
Dear Iz4ev, We very much appreciate your comments regarding your stay at the ibis Styles Sepang KLIA. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason Ngan General Manager
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The hotel's central location was another highlight, making it convenient to explore the surrounding area and access nearby attractions and KLIA.
The staff members were a genuinely friendly and eager to assist with any request. Whether it was room service, housekeeping, or recommendations for local attractions, their commitment to guest satisfaction was evident at every turn.
Looking forward my next visit.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mega Akbar Kiagoos, Sales at ibis Styles Sepang KLIA
Responded 13 Feb 2024
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our central location added to the convenience of your stay. We greatly appreciate your kind words about our staff members. It's wonderful to know that their genuine friendliness and eagerness to assist with any request made a positive impact on your stay. We look forward to welcoming you back on your next visit.
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We booked a stay at the ibis Styles Sepang hotel through their website, three days in advance, to accommodate a nearly one-day layover between flights with my family (my wife and two daughters, aged 7 and 5). While the hotel has been recently renovated and boasts a lovely entrance hall and two outdoor pools, our experience was exceptionally poor, and I would not recommend staying there to anyone.
Upon our arrival at 4 pm, there was no one to greet us at the hotel reception, and we had to carry our luggage to the lobby on our own. The check-in process inexplicably took a whole hour, during which we received no assistance with our luggage. When we finally reached our room, it was unclean - the shower contained a previously used shampoo bottle and some hairs, while the sink had abundant beard remnants, as if someone had trimmed their beard there. After addressing this with the staff, they apologized, relocated us to a new room, but to our dismay, we found the bathroom in the new room to be similarly unclean.
Unfortunately, we were unable to change hotels, as nearby ones had no available rooms, and we had no time to travel far from the airport. We agreed to stay only if the rooms were properly cleaned. Eventually, we received a cleaned room at 7 pm, three hours after our arrival. Despite our complaints about the ordeal, time wasted, and poor service received, the management only agreed to a 50% discount on the night's stay, which seems wholly insufficient given the severity of the issues and the overall poor experience.
Furthermore, I would add that while the food at the hotel was satisfactory, the restaurant staff was friendly. However, the service was extremely slow and disorganized, which detracted from the overall dining experience.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mega Akbar Kiagoos, Sales at ibis Styles Sepang KLIA
Responded 12 Feb 2024
Thank you for taking the time to share your feedback about your recent stay at ibis Styles Sepang hotel. We sincerely apologize for the inconveniences you and your family experienced during your visit. Your concerns are of utmost importance to us, and we regret that we fell short of your expectations. We are truly sorry for the lack of a warm welcome at the reception and the extended check-in process. It is disheartening to hear about the cleanliness issues you encountered in your initial room and the subsequent inconvenience caused by having to change rooms multiple times. Please be assured that we take your comments seriously, and we will address these concerns with our housekeeping team to ensure that such lapses are not repeated. We understand the frustration caused by the delayed resolution and the offer of a 50% discount, which may not have adequately compensated for the inconvenience. We appreciate your feedback on this matter and will review our policies to ensure fair and appropriate resolutions in similar situations. We are glad to hear that you found the restaurant staff friendly and the food satisfactory, but we sincerely apologize for the slow and disorganized service you experienced. Your feedback will be shared with the relevant teams to improve the overall dining experience for our guests. We would like to express our gratitude for bringing these issues to our attention, as it gives us an opportunity to make necessary improvements. Your feedback is invaluable to us, and we hope to have the chance to welcome you back in the future and provide you with the high-quality service you deserve. If there's anything else you would like to discuss or if you have additional details to share, please feel free to contact us directly. Once again, we apologize for any inconvenience caused and appreciate your understanding.
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I stayed here for one night after a late flight arriving at 2230. I had checked with the hotel and was told their shuttle would not be working at that time. I do think an airport hotel should provide a more comprehensive airport shuttle. However, knowing this I arranged to book one of their limousines and this was confirmed in writing by the hotel. I was clearly told a person would be waiting after I exited customs holding an Ibis Styles board.
I exited and there was no one there! i kept looking but after 20 minutes I had to call the hotel and there seemed to be confusion about whether a transfer had bern arranged. 3 phone calls later (at excessive personal cost due to using my mobile abroad) it was arranged the driver would meet me at a different location. I have doubts the transfer was ever arranged. I was finally collected one hour later. I was still charged and there has been zero apology from the hotel.
I checked in and got to my room and it was ridiculously hot in the room. Surely they could have switched ob the aircon. They knew I was arriving!
Whilst the room was cooling down I decided to use the free drinks voucher so i walked across to the hotel bar, which is open until 1am. I wanted a red wine but was told only soft drinks or coffee is included in the free drink selection, which is not really acceptable. I thought I wouldn't bother and I ordered the red wine I wanted and I intended to pay for it by charging to my room. The reply was that room charging is not allowed!! Why not? Very irritating!
Next morning the breakfast was good and staff attentive. I checked out at 1155 to get the last shuttle to the airport. My flight was 4pm so the next shuttle at 3pm was no good. Again shuttle timings are just not good enough.
Overall, a really great hotel in terms of location but several really annoying issues which urgently need addressing!
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Date of stay: September 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Ngan, General Manager at ibis Styles Sepang KLIA
Responded 3 weeks ago
Dear HullPhil, Thank you for taking the time to tell us about your experience at the ibis Styles Sepang KLIA. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason Ngan General Manager
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After a 7 hour flight delay we were sent here and couldn't be happier Great airport stopover Friendly and helpful staff Amazing pool in quiet surroundings all very relaxed The rooms are all quite new, with comfortable beds, the A/C cools down the room very quickly The buffet breakfast has a great selection to choose from and the staff are always on hand to help
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Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Ngan, General Manager at ibis Styles Sepang KLIA
Responded 3 weeks ago
Dear X7089OEpeterf, Thank you very much for giving us a fabulous rating based on your recent experience at the ibis Styles Sepang KLIA. It is always a great pleasure to receive such positive feedback. I will share your feedback with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason Ngan General Manager
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Awesome Breakfast 🥞 For only around 10 USD, there is a large variety of food 🍱. They treat you like a 5 star hotel. Its a very quiet hotel next to the airport and the best option for a short stay if you need a to sleep for some hours before your next flight. There is a huge swimming pool 🏊 which helps you to relax a bit before your next flight. This hotel has only ground floor for all the rooms which makes it ideal for everyone. So it is wheelchair accessible everywhere and family friendly. I can see most parents enjoying breakfast while their children are in the pool 😉
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mega Akbar Kiagoos, Sales at ibis Styles Sepang KLIA
Responded 28 June 2024
Dear Navigate60242521000, Thank you for taking the time to review your recent experience at the ibis Styles Sepang KLIA, your feedback is most important to us and we really appreciate in hearing your comments. We are delighted to know you enjoyed your stay here and thank you for your compliments on our hospitality and services. I have shared your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to an opportunity to welcome you back in the near future for another enjoyable stay at the ibis Styles Sepang KLIA. Sincerely, Jason Ngan General Manager
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Ibis are well known for having comfortable, clean rooms at a reasonable rate. This place was no exception. The only problems in the room were an electric kettle with a cord too short to reach the electrical supply plug and a shower that drained very slowly.
I was only staying because it is conveniently close to the airport and a previously booked connecting flight in KL had been cancelled and I had to wait 30+ hours for my connection.
I ate a buffet dinner in the restaurant (food was adequate but getting a drink was challenging), paid my bill and returned to my room. Some time later I received a phone call from someone in the restaurant saying I hadn't paid my bill and I must return to make payment. This call was in accusing tone and not prefaced with any polite comments that there seemed to be a problem in the restaurant. Needless to say the approach being aggressive did not get a positive reaction from me. I pointed out that I had paid the bill and had a receipt. The caller demanded I wait while he spoke to his manager. I said I would not wait and as the bill had been paid I was hanging up.
Sometime later I was in bed and trying to sleep when the phone rang again. The same caller insisted I had not paid. I again said I had and had the rec3eipts to prove it (fortunately I had requested them when paying). He then demanded that I must attend the restaurant immediately to show proof of payment. I was tempted to tell him to go to hell but as I was very tired I didn't want further interruptions.
Consequently I got dressed and returned to the restaurant where I presented the receipts for my meal and drinks. Once checked the response was along the lines of "okay you have paid" with no further comment. I suggested an apology might be in order. The response I received was "oh yes, very sorry". I suggested that was not a proper apology and he could do better. Ultimately he offered to buy me a beer which I declined as I was very tired and just wanted to return to bed. Instead I said I would appreciate a written apology. He agreed to this and I said I wasn't going to wait but would collect it from reception when I checked out. This was agreed to.
Needless to say there was nothing at reception the next day and when questioned the young woman attending went in search of answers and returned with the advice it would be sent to me. Days later of course I am still waiting.
My complaint is not that the incident happened because we all make mistakes but the way in which it was handled. The initial caller was rude, ignorant and arrogant in his manner. Someone who I presume was his manager stood and watched the interchange without speaking to me and when he saw my receipt nodded and walked away. He did nothing to correct the situation. Whoever advised the receptionist that a reply would be sent was clearly buying time to get rid of me. If I assume that this is generally accepted behaviour from staff then it is not a place I want to visit in the future.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:Get receipts when paying at the restaurant.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Ngan, General Manager at ibis Styles Sepang KLIA
Responded 2 weeks ago
Dear gma1502, Thank you for taking the time to write us a review regarding your recent experience at our outlet, and we are extremely saddened to hear you had a frustrating experience. I really appreciate you bringing this issue to my attention and please allow me to express my sincerest apologies that our team members did not perform their duties or hospitality in an appropriate manner or in accordance with the service culture we train on and wish all of our team members to follow. I can assure you that this is not our usual standard of service, and naturally this team member behavior will not be tolerated. Your feedback has been discussed at length with the respective team members and the manager, please rest assured that appropriate measures have been taken to prevent future occurrence, once again my apologies for a less than satisfactory service standard you encountered. Thanks again for sharing your experience gma1502, we appreciate your sharing of concerns and our apologies once again that the experience was not at all to the service expectations we aim to deliver, I do hope in time you may grant us another opportunity to restore your faith in our hotel and service. Sincerely, Jason Ngan General Manager
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For our company retreat, we have 100 seats reserved at the Ibis Styles Sepang KLIA. This hotel is just amazing. The food is quite tasty, the room is clean, and the service is good. Even though I changed right away, the department directors were all incredibly supportive.
Thank you, Mr. Mega (the head salesperson).
Thank you for the F&B Manager, Mr. Baharin.
I appreciate Mr. Amirul (the IT team) and Mr. Sharul (the PA system manager) for helping me run my ballroom.
I'd want to thank you for Security Manager and everything else.
This hotel offers AAA-quality service.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jason Ngan, General Manager at ibis Styles Sepang KLIA
Responded 15 Aug 2024
Dear Seaside11488090368, Thank you for choosing us for your recent company retreat and we really appreciate you taking the time to share your feedback regarding your recent experience. We are very pleased to hear your stay was a great one, enjoying our hospitality and we are delighted to hear you felt very satisfied enjoying all the hotel facilities and service. Thank you for mentioning Mega, Baharin, Amirul, Shahrul, Idzlan, our Security & Safety Manager and the team, I will definitely share your positive feedback with Indah and all the team as this will serve as an encouragement to all as we strive to continuously improve the quality of our services. We truly are grateful for your comments and look forward to an opportunity to welcome you back again soon. Sincerely, Jason Ngan General Manager
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The pillows is the fluffiest ive ever felt, the food is delicious. here also got big pool which is suitable to enjoy with family, the spa was good and the gym was so nice with the pool view. the service was excellent, the staff was so friendly. plus i can see the aeroplane cross above the sky. highly recommend to come here. i will repeat my vacation here next time.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mega Akbar Kiagoos, Sales at ibis Styles Sepang KLIA
Responded 12 Feb 2024
Thank you for taking the time to share such a wonderful review! It's fantastic to know that you found our pillows to be the fluffiest you've ever felt and enjoyed the delicious food. We're thrilled that our big pool, spa, and gym with a pool view added to your overall experience, providing a perfect setting for family enjoyment and relaxation. Our team takes pride in delivering excellent service, and we're pleased that our friendly staff contributed to making your stay memorable. The view of airplanes crossing above the sky is indeed a unique feature that we're glad you appreciated. We're honored by your recommendation and can't wait to welcome you back for another delightful vacation. If there's anything specific you'd like us to prepare for your next stay, please feel free to let us know. Safe travels until we have the pleasure of hosting you again!
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Dear K3lbin,
We only have drop off from Hotel to Airport and currently do not provide pick-up service from airport with our shuttle however we do provide pick-up service via Limousine with charges apply. If you would like to know more regarding the charges you may email us directly.
Best regards,
Ibis Style Sepang KLIA
Yes we do provide shuttle Arrangement (Bus with 22 Seater)
6.00am
Hotel – KLIA 2 – KLIA 1 - Hotel
8.00am
Hotel – KLIA 2 – KLIA 1 - Hotel
10.00am
Hotel – KLIA 2 – KLIA 1 - Hotel
12.00pm
Hotel – KLIA 2 – KLIA 1 - Hotel
2.00pm
Hotel – KLIA 2 – KLIA 1 - Hotel
5.00pm
Hotel – KLIA 2 – KLIA 1 - Hotel
Airport Transfers after 5.00pm
(Upon Request)
There are more places to choose from in the Sepang area.
PRICE RANGE
AU$100 - AU$128 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSelangorSepang DistrictSepang
NUMBER OF ROOMS
229
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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