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Sunway Pyramid Hotel

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Sunway Pyramid Hotel
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1,135 Reviews from our TripAdvisor Community

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Showing 1,072: English reviews
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Singapore, Singapore
Reviewed yesterday NEW

Shopping centre is located at the hotel and you can find restaurants and food stalls everywhere, even out of the shopping centre and hotel premise. Convention centre located at the premise. Good location and worth the stay! Breakfast at hotel is wonderful as the spread and variety are fresh and delicious.

Review collected in partnership with this hotel
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Helpful?
Thank Faerries
SRHSGMO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear Faerries Thank you for your review. We are pleased that you had a wonderful time during your stay with us and able to explore the many features and facilities within the destination. The Sunway Pyramid shopping mall has indeed many offerings and stores just within steps from the hotel. We look forward to welcome you back to Sunway City...

HOTEL’S FAVOURITE REVIEW
Reviewed 25 February 2017

The rooms are newly renovated with great furnishings. The workmanship to the rooms are top quality. The hotel is connected to the shopping centre, which is very convenient and has a wide range of shops, from high end to affordable stores. Breakfast was plentiful with lots of options and the theme park is right next door. Staff are welcoming and...

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Helpful?
Thank Jot88
About Hotel's Favourite Review
sunway2016, General Manager at Sunway Pyramid Hotel, responded to this review

Dear Jot88, Thank you very much for your kind review! We appreciate you for detailing your staying experience with us. We hope you enjoyed the facilities, services as well as the breakfast we prepared during your stay with us. We look forward to seeing you again! Thank you once again and may you have a great day ahead! Best Regards,...

Kuwait City, Kuwait
Reviewed 2 days ago NEWvia mobile

I had a pleasant stay at this hotel and the staff made us feel like we were at home , they are also helpful , and all my thanks to Saraswathy Mabhurai Veeran the pyramids villas Receptionist who helped me get my missing stuff and mailed it home to me , everyone should try this hotel 👌🏼

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Helpful?
Thank diesel_8989
Reviewed 3 days ago NEW

Satisfied will come again. Rooms are new , convenient and near to sunway lagoon, and sunway mall ,hassle fee staycation , breakfast are great facilities are excellent , very easy and fast to check in and check out

Review collected in partnership with this hotel
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Helpful?
Thank mr_tapai
Management response:

Dear mr_tapai Thank you for your review and pleased to hear of your wonderful stay with us. We're glad you were able to explore the many attractions, facilities and services available in Sunway City. We look forward to welcome you back to Sunway City in the near future! Thank you and have a great day ahead! Best Regards, Jerry Gan...

Jakarta, Indonesia
Reviewed 3 days ago NEW

This is the nearest hotel to Sunway Pyramid Mall.. very comfortable, in service and facility. Price is good compare to the facility we get. Satisfied and hope to come again oneday! Breakfast is so so.. but the rest is all GOOD. Best one!

Review collected in partnership with this hotel
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Helpful?
Thank syepromotion
Management response:

Dear syepromotion Thank you for your review. We are pleased that you had a wonderful stay with us. We have taken note of your feedback on breakfast. If time permits, drop us an email at sprh.dm@sunwayhotels.com and share with us how we can better improve our breakfast experience. We look forward to welcome you back to Sunway City in the...

Kuala Lumpur, Malaysia
Reviewed 3 days ago NEW

good facilities, good food, reasonable price. staff were very helpful & friendly. room is very clean. good ambience beautiful decorations. very convenient to the Sunway Pyramid mall and Sunway lagoon beach entrance.

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Helpful?
Thank jjuliajf
Management response:

Dear jjuliajf Thank you for your review. We are pleased that you had a wonderful time during your stay with us. We're glad you were able to explore the many attractions and facilities in Sunway City. We look forward to welcome you back in the near future! Thank you and have a great day ahead! Best Regards, Jerry Gan General...

Singapore
Reviewed 4 days ago NEW

Nice room and decor.Cleanliness is superb!Only dislike is the breakfast that is not in the hotel itself.Breakfast is not as good as Sunway Clio Hotel.Lobby is pretty busy and congested.Staffs not so friendly except for the Concierge Service.

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Helpful?
Thank Rina S
Management response:

Dear Rina S Thank you for your review and your recent stay here with us. We have taken note of your comment on your encounter with our staff. We have alerted our front office team on this matter and our F&B team on the breakfast experience. We do hope to welcome you back soon. Thank you and may you have...

Shinjuku, Japan
Reviewed 4 days ago NEW

The hotel is excellent itself, moreover, it's standing near many kinds of Restaurants, and big shopping centre, and amusement park (this time couldn't be visited..). It's very much conveinient for tourists.

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Helpful?
Thank taku_hosoi
Management response:

Dear taku_hosoi Thank you for your review. We are pleased that you had a wonderful time during your stay with us. We look forward to welcome you back to Sunway City in the near future! Thank you and have a great day ahead! Best Regards, Jerry Gan General Manager

Singapore, Singapore
Reviewed 4 days ago NEW

amazing hotel. clarify the service charges so that you dont get a surprise before checking out. convenient eateries near by. Beautiful infrastructures with in the shopping mall. i got a nice view from my room too. cleanings of the room and hotel was outstanding.

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Helpful?
Thank sghajafiros
Management response:

Dear sghajafiros Thank you for your review. We are pleased that you had a wonderful time during your stay here with us. We look forward to welcome you back to Sunway City in the near future! Thank you and may you have a great day ahead! Best Regards, Jerry Gan General Manager

Colombo, Sri Lanka
Reviewed 5 days ago NEW

Stayed in a family suite . Beautifully decorated room with two bathrooms. The food excellent at the buffet. Direct access to Sunway Lagoon and the Sunway Pyramid shopping mall. The only drawback was the lack of a window in the room with an outside view.

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Helpful?
Thank Asank
Management response:

Dear Asank Thank you for your review. We are pleased that you had a wonderful time during your stay here with us. We do offer rooms with theme park views. Do consider these rooms on your future stays. We look forward to welcome you back to Sunway City soon. Thank you and may you have a great day ahead! Best...

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Banquet Room
Official Description (provided by the hotel)
The newly renovated Sunway Pyramid Hotel features 564 Deluxe guestrooms and suites, incorporating new category of family rooms and suites. Guests staying at Sunway Pyramid Hotel have direct access to the leisure facilities available at Sunway Resort Hotel & Spa, which includes the free-form landscape swimming pool and the fitness centre. Strategically located in a bustling suburb of Kuala Lumpur, the Sunway Pyramid Hotel is 35 minutes from Kuala Lumpur International Airport and 25 minutes from the city centre. The hotel forms part of the iconic integrated development Sunway City, a multi-award winning destination that offers a cluster of three (3) hotels with a total of 1,433 guestrooms, suites and pool villas, a theme park and shopping mall. Sunway Pyramid Hotel also features 21 purpose-built family rooms and suites, designed to accommodate an increase in family and leisure travelers to Sunway City. The Family Room is suitable for those travelling with young children for its vibrant interiors and a bunk bed. Whereas the new Family Suite, are amongst the Hotel’s largest rooms offering comfortable spaces, with added extras like two (2) bathrooms, a mini refrigerator, a microwave and bedding options for up to six (6) persons. Guests staying at Sunway Pyramid Hotel will be spoilt for choice when it comes to the extensive food and beverage available in the hotel and choices which are just steps away. At Sunway Pyramid Hotel, located at the hotel’s lobby level is Taste Enclave offering an exciting culinary landscape of 11 specially-selected food eateries and three mini restaurants. For those on-the-go or looking for a quick bite, Kaffeinate is located at the hotel’s main lobby, serves freshly brewed gourmet coffees, specialty teas and a range of light snacks. Alternatively, venture into Sunway Pyramid shopping mall for over 170 food and beverage choices. ... more   less 

Additional Information about Sunway Pyramid Hotel

Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia (Formerly Sunway Pyramid Hotel East)
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range: $95 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Pyramid Hotel 4*
Number of rooms: 564
Reservation Options:
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Also Known As:
Pyramid Tower Hotel At Sunway Lagoon Petaling Jaya
Pyramid Hotel At Sunway Lagoon
Sunway Pyramid Hotel Malaysia/Petaling Jaya
Hotel Style:
#5 Luxury Hotel in Petaling Jaya
#5 Spa Hotel in Petaling Jaya
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Questions & Answers

Here's what travellers have asked, with answers from Sunway Pyramid Hotel staff and other travellers.
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Questions? Get answers from Sunway Pyramid Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Would be good if the room has an area for ladies to put on make up or vanity top with chairs”
Faerries, 26 Apr 2017 | Read review
“except for a shopping mall and theme park nearby, nothing is good”
, 10 Apr 2017 | Read review
“a nice and clean room.”
YustinusSetyoputro, 31 Mar 2017 | Read review
“Choose view to lagoon, otherwise, your view will be just void to the next room window”
, 27 Mar 2017 | Read review
“Can have radio clock as can soothe the stayers and allow to clam and sleep.”
Komathi1970, 26 Mar 2017 | Read review
5 of 5