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Sunway Pyramid Hotel

Booking.comUSD 92*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 154*
USD 92*
USD 154*
USD 92*
USD 154*
USD 92*
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Sunway Pyramid Hotel
Sunway Pyramid Hotel
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1,160 Reviews from our TripAdvisor Community

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Showing 1,096: English reviews
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Johor Bahru, Malaysia
Reviewed today NEW

1) Front desk staff was not friendly. No greeting at all and slow check in . 2) Room cleanliness is out of my expectation. Many corner still cover with dust. 3) The number signage to room was so confusing.

Review collected in partnership with this hotel
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Helpful?
Thank Jau Guang T
HOTEL’S FAVOURITE REVIEW
Reviewed 25 February 2017

The rooms are newly renovated with great furnishings. The workmanship to the rooms are top quality. The hotel is connected to the shopping centre, which is very convenient and has a wide range of shops, from high end to affordable stores. Breakfast was plentiful with lots of options and the theme park is right next door. Staff are welcoming and...

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Thank Jot88
About Hotel's Favourite Review
sunway2016, General Manager at Sunway Pyramid Hotel, responded to this review

Dear Jot88, Thank you very much for your kind review! We appreciate you for detailing your staying experience with us. We hope you enjoyed the facilities, services as well as the breakfast we prepared during your stay with us. We look forward to seeing you again! Thank you once again and may you have a great day ahead! Best Regards,...

Khartoum, Sudan
Reviewed yesterday NEWvia mobile

Negative : small rooms , needs Pray mat . Positive : decent staff , super nice breakfast(resort) , near to all facilities . Highly recommended. Staying with family in Sunway Pyramid , is a unique time , and will never forget it .

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Helpful?
Thank awasil202
SRHSGMO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear awasil202 Thank you for your feedback from your recent stay with us. Sunway Pyramid Hotel's direct connection to Sunway Lagoon Theme Park and Sunway Pyramid Mall provides easy access. We hope you had the opportunity to explore these facilities. We do provide prayer mats upon request. For the convenience of your future stay with us, please let us know...

Singapore, Singapore
Reviewed 2 days ago NEW

Prior to check in, we arrived 3plus close to 4pm and surprisingly our rooms weren't ready yet. Apart from that, after check in and everything, everything else was good. The rooms, service, sunway and even the breakfast. Thank you for everything!

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Helpful?
Thank fadlikaka
SRHSGMO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear fadlikaka Thank you for your recent stay with us. We are pleased that you had a wonderful experience with us despite the delay at check-in. With the renovations of Sunway Pyramid Hotel, we've received positive and encouraging feedback like yours. The breakfast service at The Resort Cafe is indeed extensive. We look forward to welcome you back to Sunway...

Singapore, null, Singapore
Reviewed 3 days ago NEW

A great place to stay for couples or families. I was there in March 2017 and visiting soon again in June 2017! Hotel Staffs are friendly and helpful. The rooms was clean , nice and good size. Huge shopping mall link to the hotel with a ice-skating rink, supermarket, cinema and many choice of eatery. There is also local food...

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Helpful?
Thank JaynaKoh
SRHSGMO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear JaynaKoh Thank you for your recommendations and suggestions. With Sunway Pyramid Mall and Sunway Lagoon theme park just steps away from the hotel, the integrated destination provides every opportunity to explore the many stores and attractions. We look forward to welcome you back to Sunway City in June. Thank you and have a great day ahead. Best Regards, Jerry...

Reviewed 1 week ago

There are 3 hotels under the Sunway group. Sunway Pyramid is connected internally to the Sunway Shopping mall, so besides great shopping, it is easy to get different types of food here. However, most eating places open after 11am... but have no fear, for there are shops offering local food just outside the hotel. There is also a skating rink...

Review collected in partnership with this hotel
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Helpful?
Thank khawtlc
SRHSGMO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear Khawtlc Thank you for your recent stay and the valuable feedback. We are pleased to hear you had the opportunity to explore the many facilities and attractions located just steps away from the hotel. We look forward to welcome you back to Sunway City in the near future. Thank you and have a great day ahead! Best Regards, Jerry...

Reviewed 1 week ago

This hotel is excellent for cheap price, everything in the room is perfect. The key card makes the security even better. The only train station is however 1.5 km away. There're also many nearby grocery stores and restaurants.

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Helpful?
Thank knowp
SRHSGMO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear Knowp Thank you for your feedback from your recent stay with us. Sunway Pyramid Hotel's direct connection to the Sunway Pyramid Mall provides easy access to over 900 outlets and 170 food and beverage choices. We hope you had the opportunity to explore these facilities. We look forward to welcome you back to Sunway City in the near future....

Johor Bahru, Malaysia
Reviewed 1 week ago

Lovely hotel for families on holidays and business visitors. Room was nice and clean with complete bathroom facilities plus ironing board and hair dryer. The breakfast buffet is sumptuous with a mix of Malaysian (nasi lemak, dimsum, roti canai/curries) and international foods. Staff are friendly and helpful. Check-in/check-out are done with little fuss and prompt.

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Helpful?
Thank Choonfong
SRHSGMO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear Choonfong Thank you for your recent stay and review. We are pleased that you enjoyed the breakfast service at The Resort Cafe. In the coming month, breakfast service will be served in the hotel at Taste Enclave. We look forward to welcome you back to Sunway City in the near future. Thank you and have a pleasant day ahead!...

Reviewed 1 week ago

Great for family. We took the 2d1n family fun package. Certainly worth the money for a family of 6 (2 under 5 y.o. children). Room was great with complimentary rollaway & park tickets included for 2 adults & 2 children. Breakfast buffet spread was awesome.

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Helpful?
Thank Aznimm
SRHSGMO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear Aznimm Thank you for your review. We are pleased that you and your family enjoyed your stay. The Family Fun package is one of our most popular packages that include the many features of the destination. We look forward to welcome you back to Sunway City in the near future. Thank you and have a great day ahead! Best...

Reviewed 1 week ago

Very good hotel with reasonable price. Facilities around is nice. Breakfast is multinational and delicious. The staffs are friendly and professional. Next time I will stay here. Highly recommend for you.

Review collected in partnership with this hotel
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Helpful?
Thank Tamho
SRHSGMO, General Manager at Sunway Pyramid Hotel, responded to this review

Dear Tamho Thank you for your recent stay with us and the kind compliments. We're glad that breakfast service / choices at The Resort Cafe was enjoyable and satisfying. We hope you also had the opportunity to explore the many facilities and attractions located just steps away from the hotel. We look forward to welcome you back to Sunway City...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The newly renovated Sunway Pyramid Hotel features 564 Deluxe guestrooms and suites, incorporating new category of family rooms and suites. Guests staying at Sunway Pyramid Hotel have direct access to the leisure facilities available at Sunway Resort Hotel & Spa, which includes the free-form landscape swimming pool and the fitness centre. Strategically located in a bustling suburb of Kuala Lumpur, the Sunway Pyramid Hotel is 35 minutes from Kuala Lumpur International Airport and 25 minutes from the city centre. The hotel forms part of the iconic integrated development Sunway City, a multi-award winning destination that offers a cluster of three (3) hotels with a total of 1,433 guestrooms, suites and pool villas, a theme park and shopping mall. Sunway Pyramid Hotel also features 21 purpose-built family rooms and suites, designed to accommodate an increase in family and leisure travelers to Sunway City. The Family Room is suitable for those travelling with young children for its vibrant interiors and a bunk bed. Whereas the new Family Suite, are amongst the Hotel’s largest rooms offering comfortable spaces, with added extras like two (2) bathrooms, a mini refrigerator, a microwave and bedding options for up to six (6) persons. Guests staying at Sunway Pyramid Hotel will be spoilt for choice when it comes to the extensive food and beverage available in the hotel and choices which are just steps away. At Sunway Pyramid Hotel, located at the hotel’s lobby level is Taste Enclave offering an exciting culinary landscape of 11 specially-selected food eateries and three mini restaurants. For those on-the-go or looking for a quick bite, Kaffeinate is located at the hotel’s main lobby, serves freshly brewed gourmet coffees, specialty teas and a range of light snacks. Alternatively, venture into Sunway Pyramid shopping mall for over 170 food and beverage choices. ... more   less 

Additional Information about Sunway Pyramid Hotel

Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia (Formerly Sunway Pyramid Hotel East)
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range: $94 - $469 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Pyramid Hotel 4*
Number of rooms: 564
Reservation Options:
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Also Known As:
Pyramid Tower Hotel At Sunway Lagoon Petaling Jaya
Pyramid Hotel At Sunway Lagoon
Sunway Pyramid Hotel Malaysia/Petaling Jaya
Hotel Style:
#4 Luxury Hotel in Petaling Jaya
#5 Spa Hotel in Petaling Jaya
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Questions & Answers

Here's what travellers have asked, with answers from Sunway Pyramid Hotel staff and other travellers.
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Questions? Get answers from Sunway Pyramid Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request for the newly renovated room.”
JaynaKoh, 26 May 2017 | Read review
“Some rooms have no outside views; only internal atrium/food-court views only”
Choonfong, 21 May 2017 | Read review
“Book for weekdays..less crowd in the hotel & waterpark”
Aznimm, 19 May 2017 | Read review
“Higher floor, for me 10th floor was good enough. you can watch light show everynight.”
filistian2, 16 May 2017 | Read review
“sejadah for the ease to perform solah”
Mmazlan, 7 May 2017 | Read review
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Prices are for 1 room, 2 adults
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