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New World Petaling Jaya Hotel

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1, Jalan SS7/26A, Kelana Jaya, Petaling Jaya 47301 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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USD 56
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Free cancellation until 26/01/22
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Traveller (964)
Dining (251)
Room & Suite (168)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 16/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from New World Petaling Jaya Hotel
Updated 16/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 86 hotels in Petaling Jaya
Location
Cleanliness
Service
Value
Travellers' Choice
As one of the tallest hotels in one of Malaysia’s most green and pleasant cities, New World Petaling Jaya Hotel majestically rises amidst quiet residential neighbourhoods to offer spectacular views from every vantage point. Only 30 minutes’ drive from the bustling Malaysian capital of Kuala Lumpur, this Petaling Jaya luxury hotel is the first to introduce the signature sociability and attentive service of New World Hotels & Resorts to a country which is already renowned for the warmth of its hospitality. Panoramic views of the city are on display from all its 300 stylish guestrooms and suites, 30th floor swimming pool, adjacent rooftop restaurant, one of the highest elevation bars in Petaling Jaya. A convenient location near the city centre, refreshingly modern and expansive guestrooms, and a bounty of options for world-renowned
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Airport transportation
Business Centre with Internet Access
Valet parking
Wifi
Hot bath
Infinity pool
Rooftop pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Rooftop bar
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
Chinese, Indonesian, Malay

Location

Full view
65Somewhat walkable
Grade: 65 out of 100
41Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
1316Reviews21Q+A48Room tips
Traveller rating
  • 973
  • 260
  • 59
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  • 11
Time of year
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Popular mentions
Joyce wrote a review 9 Jan
1 contribution
Very nice and comfortable hotel, just abit far from city and the bathtub not working so perfect as the water keep leaking out even tighten the pump. Overall experience is good *special thanks to the receptionist Ms hetivah (she is so nice and friendly and make us feel warm)
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Date of stay: January 2022Trip type: Travelled with friends
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Jason W wrote a review 3 Jan
5 contributions4 helpful votes
Upon arrival, my check-in experience was smooth and great. The front office lady who checked-in me was amazing, she explain all the details and very friendly. We love the room, the one-bed room suite design is super but the cleanliness was off. The coffee table in the living room was sticky and we found some food shreds left over on the sofa, secondly the bed headboard was dusty. As a suite room guests we were entitle to the residences lounge access, unfortunately the residences lounge was closed at the moment. The hotel relocated the suite room lounge access to their cafe - The Lounge & evening cocktails to their rooftop pool side bar - PJ's Bar & Grill. Here come our nightmare experiences:- When we walked to the cafe - The Lounge to enjoy our drinks, the staff there seem like not aware about the arrangement. I mentioned my room number to the staff but the staff ignore about it and keep ask me for my reservation. The staff even told me they are fully booked for the afternoon tea. I explain to the staff I'm not here for the afternoon tea, I'm here to enjoy the suite room entitlement. I even need to show them the piece of paper I received when I check-in, finally the staff understand and guide us to a long big table as they are fully booked and no more proper table for suite room guests to enjoy the drink. Same thing happened when we went for our evening cocktails at PJ's Bar & Grill, the most disappointment part was when 1 of the waitress told us we could order any of the drinks from the list and 1 bite from the menu, after decided a waiter came to us for the order and he told us the item we choose from the menu was out of stock, for drink only red wine (without choice) & carlsberg are available not even white wine, sparkling wine and others choice of beer. So what's the point of showing us the menu and at the end we only have limited choice? We did shared all of our feedback with the front office staff when we check-out, he told us he will highlight our feedback to his manager and they will take actions. After 24 hours, we have heard nothing from the hotel about our feedback not even an email or telephone to follow-up on our feedback. I can't believe this is a standard of an international upper-upscale 5 star hotel! Advise to Rosewood Hotel Group, said what you mean on your brand culture “Relationship Hospitality”!!! Room 2829 Check-in : January 02, 2022 Check-out : January 03, 2022
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Date of stay: January 2022
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Carmen K wrote a review Dec 2021
Seberang Perai District, Malaysia189 contributions76 helpful votes
Expected a better experience. Turn out to be not so good. Chose this hotel dt the vicinity to paradigm mall. Not so convenient. Both hotel, mall , carpark not directly link. No clear instructions on that. Can see many ppl lost along the way. The only staffs who are friendly are the security guard at level L and a ? Supervisor at the lobby. The staff at the L level counter doesnt look friendly at all. We book the room via own website. While we understand that late check out till 4 pm as per book direct benefit is subject to availability, we are pretty sure the day during check out are not full at all. The staff insisted to gv till 1 pm only. Buffet breakfast us really not much of variety. Though food is considered tasty. No mood ti try the pool etc. The only good thing is the room os spacious and with good scenery. This hotel try to present itself as a classy hotel as it is rated 5 star. However, really need to improve in terms of management, staffs training and professionalism. Do not think will go back again.
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Date of stay: December 2021Trip type: Travelled as a couple
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virtualling wrote a review Dec 2021
Plano,Texas/ Kuala Lumpur, Malaysia71 contributions33 helpful votes
Easy check in and out. All the conveniences you can get because it's right beside Paradigm Mall. Very clean and I can't spot a flaw. Requested for a hard pillow and it was ready in the room. Breakfast was not great. Just enough, unlike some hotels if this category that have a wide range of variety. Light sleepers may be woken up by traffic noise as the building is at a junction with traffic lights as well. Good blackout curtains, shower and tub water pressure was ok though the temperature was inconsistent. Overall a comfortable stay.
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Date of stay: December 2021Trip type: Travelled with family
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LeeLing C wrote a review Dec 2021
2 contributions
+1
Stayed a night in early December on the 26th floor. Christmas decor was up, albeit a lot less exuberant than pre-pandemic. Been here for a conference and a Christmas buffet when it were fairly new. This was my first stay. All the good stuff were mentioned here before and the place is still very clean. Only 5 things to point out: 1. Breakfast that comes with the room has limited choices and they weren't very good for a hotel of this category. 2. If you're a light sleeper, you'll be woken up by some light traffic noises. (not as bad as some other places like Bangsar South or downtown KL) 3. I requested for a hard pillow and it was ready when I got to the room. Did not use it because it was too hard for me. 4. The soft pillows are too soft, so might bring my own next time. Pillows are very subjective. 5. Water temperature in the shower wasn't consistent. All in all, to me, nice place to put up for a short stay
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Date of stay: December 2021Trip type: Travelled with family
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Response from Marketing Communications, Marketing at New World Petaling Jaya Hotel
Responded 4 weeks ago
Dear LeeLing C, Greetings from New World Petaling Jaya and thank you for your generous review on TripAdvisor. We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself. Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience. Eagerly looking forward to your next visit to our New World Petaling Jaya Hotel! Stay safe! With regards, Marketing Communications New World Petaling Jaya Hotel
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PRICE RANGE
USD 55 - USD 99 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSelangorPetaling DistrictPetaling Jaya
NUMBER OF ROOMS
300
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Frequently Asked Questions about New World Petaling Jaya Hotel
Which popular attractions are close to New World Petaling Jaya Hotel?
Nearby attractions include ESCAPE Petaling Jaya (0.06 km), Paradigm Mall (0.06 km), and Huskiss (0.4 km).
What are some of the property amenities at New World Petaling Jaya Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at New World Petaling Jaya Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at New World Petaling Jaya Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at New World Petaling Jaya Hotel?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to New World Petaling Jaya Hotel?
Conveniently located restaurants include PJ’s Bar & Grill, D'Italiane, and 7th Mile Kitchen.
Are there opportunities to exercise at New World Petaling Jaya Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does New World Petaling Jaya Hotel have an airport shuttle?
Yes, New World Petaling Jaya Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does New World Petaling Jaya Hotel have airport transportation?
Yes, New World Petaling Jaya Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at New World Petaling Jaya Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does New World Petaling Jaya Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.