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Sunway Resort Hotel & Spa

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Sunway Resort Hotel & Spa
Sunway Resort Hotel & Spa
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1,675 Reviews from our TripAdvisor Community

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Showing 1,495: English reviews
Doha
Reviewed 10 January 2016

A great start to a 18 day trip in Malaysia. This Hotel was clean, breakfast was great and the staff and hospitality was outstanding. I highly recommend this to travelers especially families with children. The pool was absolutely amazing. Loved my stay!

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Helpful?
Thank ngaj
SRHS_FO, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear ngaj, Thank you for choosing to stay with us to kick start your trip in Malaysia and we are glad that you enjoyed your stay with us. We hope you will have a fun time exploring Malaysian as well. Till then, take care and have a safe journey. Best Regards, Jerry Gan General Manager

Tulsa, Oklahoma
Reviewed 9 January 2016 via mobile

The room was clean and spacious, in case you have stroller you have to take two elevator! Overall it worth the money..... Location is great close to the Sunway mall and to bid selection of restaurants....................................

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Helpful?
Thank Marwan A
Brunei-Muara District, Brunei Darussalam
Reviewed 9 January 2016

A very pleasant place to stay and was satisfied with its cleanliness. We were given a room with a good view of the theme park. The wifi signal are very good and fast. The shopping mall are a bit far for us but overvall this hotel are one of the best hotel in kl

Review collected in partnership with this hotel
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Helpful?
Thank Norlydiana T
SRHS_FO, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Norlydiana T, Thank you for staying with us and taking your time to provide us with your feedback. We are pleased to learn that you enjoyed your stay and we look forward to welcoming you to stay with Sunway Resort Hotel & Spa again in the near future. Best Regards, Jerry Gan General Manager

Singapore, Singapore
Reviewed 9 January 2016

It was a third-time stay for me (2nd for my husband and kids). As before, great place to stay in: with friendly, polite and helpful hotel staff/personnel - except one; but others more than made up for it - spacious/clean/comfortable bedrooms and distinct/nice-smelling hotel :) Food during breakfast was generally satisfying and the children loved their dips in the pool....

Review collected in partnership with this hotel
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Helpful?
Thank RasIns-Saif
SRHS_FO, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Rasins-Saif, Thank you for choosing to stay with us for the third time. It is our pleasure to continue to provide excellent services to you and your family. Thank you for writing a review and we hope to see you again. Best Regards, Jerry Gan General Manager

Singapore, Singapore
Reviewed 8 January 2016

It was my first time travelling to Sunway Lagoon. We had a hard time finding for the hotel. Upon reaching, we gave the person a call. He was bubbly and friendly and always greeting us with a smile. He came over to pick us up. Layout of the hotel is super confusing! There was no proper front desk or directions...

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Thank nerdyfels
Phitsanulok/ Thailand
Reviewed 6 January 2016

You should train the staff better at the restaurants and lounge. In the lounge I receive a warm very light brown and watery cappuccino with nearly no coffee smell as well. The waitress asked after my complaint did you want a stronger coffee? She brought a secnd one, I could still not drink and she always disappeared for talks with...

Review collected in partnership with this hotel
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1Thank gerhard_posch
SRHS_FO, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Gerhard_posch, Thank you for dining with us. We are sorry about what you had experienced and I hope it was fully resolved. We will take note of your feedback to improve our services in order to serve you better. Thank you for writing a review and we hope to see you again. Best Regards, Jerry Gan General Manager

Melbourne, Australia
Reviewed 6 January 2016

I had real concerns about my booking after reading some of the reviews. Therefore I call the hotel today to clarify about the room, breakfast and kids. The reservation girl called Mona answers all my questions. My first experience with the Hotels was very good, hope I will not get any nasty surprises when we go there. I have booked...

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Helpful?
Thank Danny D
SRHS_FO, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Danny D, Thank you for choosing to stay with us. We are glad that Mona was able to answer to your inquiries and clarified your questions. We hope that you will have a wonderful stay here with your family at Sunway Resort Hotel & Spa soon. We are looking forward to see you and your family soon. Best Regards,...

Perth, Australia
Reviewed 5 January 2016

This is our favourite holiday hotel. our family have been here 5 times in 8 years and it has never failed to deliver. when we book a trip anywhere in the world we always plan our itinerary to be able to stay here for a few days on our way home. The first time we visited in 2008 we stayed...

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Helpful?
Thank Tanya W
SRHS_FO, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Tanya W, Thank you for staying with us. It’s a pleasure to welcome you back and I am delighted to hear that you had a fantastic stay with us once again. Thank you for your loyalty towards the hotel and we look forward to your return soon! Best regards, Jerry Gan General Manager

Malaysia
Reviewed 4 January 2016

Stay in Resort Suite Room: Clean & comfortable, but little bit old Car parking: Free parking & have many parking lot Location: Link with Sunway Pyramid & Sunway Lagoon, easy to shopping & to Lagoon Park Others: Hot in the lobby, no air-con

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Helpful?
Thank Auxoy
SRHS_FO, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Auxoy, Thank you for staying with us and writing a review of your stay. We hope to see you again soon. Best Regards, Jerry Gan General Manager

Singapore, Singapore
Reviewed 2 January 2016

This has been yet again the best hotel in Malaysia that we have stayed in. Love it! Since our last visit 2 years ago, once again... we have been impressed by the service staffs. Prior to our stay, the hotel has made arrangement to pick us up from KLIA. Check in was a breeze and the front desk staff were...

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Helpful?
Thank Aiza_0opsiedaisy
SRHS_FO, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Aiza_0opsiedaisy, Thank you for your review and the beautiful lines. My team and I felt great on what we could do for our guests. Feel free to come back again for a short gateway or another special occasion. Once again, thank you for staying with us and we hope to see you again. Best Regards, Jerry Gan General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The flagship hotel of this destination is the 5-star Sunway Resort Hotel & Spa that offers a collection of 439 well-appointed guestrooms and suites. The portfolio of rooms includes Premier rooms, Junior suites, The Club rooms and Club suites, Premier Executive suites, and an impressive Presidential Suite. All guestrooms are equipped with conveniences for the modern business and leisure travellers, which include broadband facilities, in-room infotainment services, satellite television and movie channels and numerous other facilities and amenities like a private electronic safe deposit box, coffee and tea making facilities and a mini-bar. Most rooms have a splendid view of Sunway Lagoon or the resort's skyline; some provide balconies with an opportunity to walk out to the gardens and swimming pool. The Club guestrooms and suites in Sunway Resort Hotel & Spa are designed for a lifestyle of added comfort, privacy and exclusivity with all the necessary facilities and services to cater for business executives and leisure traveller on-the-go. The Club Lounge offers business class conveniences with an experienced team to cater to guests' needs. The Club floor privileges include complimentary Continental breakfast, light refreshments, evening cocktails and canapes, butler service and private check-in and check-out facilities. The Club Floor rooms offer elevator key-access, affording guests with added level of security and privacy, supplemented by a boardroom and private lounge facilities at The Club Lounge. ... more   less 

Additional Information about Sunway Resort Hotel & Spa

Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 46150, Malaysia
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range: $142 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sunway Resort Hotel & Spa 4.5*
Number of rooms: 439
Reservation Options:
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Also Known As:
Sunway Resort Hotel And Spa
Sunway Hotel Petaling Jaya
Sunway Resort Hotel & Spa Malaysia/Petaling Jaya
Hotel Style:
#3 Spa Hotel in Petaling Jaya
#3 Luxury Hotel in Petaling Jaya
#4 Business Hotel in Petaling Jaya
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Questions & Answers

Here's what travellers have asked, with answers from Sunway Resort Hotel & Spa staff and other travellers.
37 questions
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over a year ago

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Questions? Get answers from Sunway Resort Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book Club Level Room for better views + the impeccable service.”
 of 5 bubbles DLL2008, 7 Mar 2017 | Read review
“5th floor rooms were amazing.”
 of 5 bubbles Yeliel, 1 Mar 2017 | Read review
“Request for room on Wing A for better size and view.”
 of 5 bubbles sitizubaidahj, 26 Feb 2017 | Read review
“The suites are amazing and absolutely worth the extra money”
 of 5 bubbles NevilleMavis, 16 Feb 2017 | Read review
“Had a suite that included laundry service for 3 pieces per day and non-alcoholic beveragese - nice touch.”
 of 5 bubbles mimudbrazil, 8 Feb 2017 | Read review
5 of 5