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Sunway Resort Hotel & Spa

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Sunway Resort Hotel & Spa
Sunway Resort Hotel & Spa
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1,738 Reviews from our TripAdvisor Community

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Showing 1,554: English reviews
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Australia
Reviewed yesterday NEW

The hotel benefits from a good location right next door to the water park and a shopping mall. However, it is not near the main tourist centre of KL and you will need a car/taxi/driver to get around if you want to leave the suburb. At first glance, the hotel looks impressive. Grand entrance, marble lobby, high ceiling. However, on...

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Helpful?
Thank Soho77
Jurien Bay, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 17 February 2017

We went as a family of 3 to this hotel from 19-23 January this year and it was excellent. The beds are super comfy and we stayed in a suite which was enormous. There was a beautiful marble bathroom that was huge and the toiletries smelt amazing. Staying in a suite you are entitled to 3 pieces of laundry washed...

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Helpful?
1Thank NevilleMavis
About Hotel's Favourite Review
sunway2016, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear NevilleMavis, We are honoured to have you stay in our hotel. Thank you so much for your delightful review! We are happy to hear that you had a positive experience staying with us! Also, please be ensured that your recommendations and concerns will be taken into careful consideration and we will definitely look into them. Thank you so much...

Kuala Lumpur, Malaysia
Reviewed 2 days ago NEWvia mobile

The hotel rate is overcharged. Not worth. You have to call for room make up servicr although you have switch on room make up notice button. I stayed in Premier Twin Bed room. The room is quite small for the given rate. Breakfast is nice. It has great variety to choose to cater for different races of tourists. Choose higher...

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Helpful?
Thank firee818
Reviewed 2 days ago NEW

The sunway Lagoon resort hotel & SPA is one of my favourite every time I visit Malaysia in terms of location attach to them park and shopping mall butility require complete refurbishment especially the rooms the corridor.

Review collected in partnership with this hotel
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Helpful?
Thank hbehzad
Qatif, saudi arabia
Reviewed 2 days ago NEW

The overall experience is up to the expectations. However, I was upset with how the force you to upgrade the room if you arrive early to the hotel. If you upgrade, they will let you in. If not, you are going to have to wait until 1:30pm. I have been in other 5stars hotels and never had such treatment.

Review collected in partnership with this hotel
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Helpful?
Thank hassq1987
SRHSGMO, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear hassq1987 Thank you for your recent stay with us. For your information, the hotel's standard check-in time is 2pm. It was most likely that the room type you had reserved was not available at the time of check-in; hence the team at the front desk suggested an up-sell to a higher category for an immediate check-in. We have taken...

Reviewed 2 days ago NEW

Very good staff thoughtful arrangements for my trip still giving me a lot of benefits and the spa is just like really good me and my gf do really enjoy the spa and the environment Very worth to give a stay!

Review collected in partnership with this hotel
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Helpful?
Thank zjngjong
sunway2016, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear zjngjong, Thank you for your kind review. We are pleased that you had a wonderful time during your stay here with us and enjoyed the spa. We looking forward to welcome you back to Sunway City in the near future! Thank you once again! Best Regards, Jerry Gan General Manager

Johor Bahru, Malaysia
Reviewed 2 days ago NEW

Excellent hotel to spend your vacation. Breakfast was splendid with variety of choices, even for a vegetarian. Room was spacious and comfortable. The hotel is only a walking distance away to sunway pyramid and sunway lagoon, making it a very ideal spot for a wonderful vacation.

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Helpful?
Thank tant689
sunway2016, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear tant689, Thank you for your review. We are pleased that you had a wonderful time during your stay with us and able to explore the many features and facilities within the destination. We take pride to deliver quality services and warm hospitality to all our guests. We look forward to welcome you back to Sunway City in the near...

Reviewed 2 days ago NEW

The front office staff were extremely rude and untrained. Her name is sherry. It is humiliating to a guest. My first time experiences that a front office staff can be so rude and talk pointing finger for no specific reason. I am not going back reccommend everyone I know not to go there. There are so many hotels waiting to...

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Helpful?
1Thank reemq582
sunway2016, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear reemq582, Thank you for your feedback. We apologise for the inconvenience caused during your recent stay with us. We have addressed the service shortfall with the team and implemented more stringent measures to ensure it does not repeat again. If you permit us the time, please drop us an email with your contact details (mobile number / email) to...

Dubai, United Arab Emirates
Reviewed 2 days ago NEW

Wonderfull hotel,, you must visit water park & enjoy the games,, the hotel services really excellent..love rhe swimming pool, the veiw,.& the staff are very friendly & nice..the breakfast alsoo nice..

Review collected in partnership with this hotel
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Helpful?
Thank al-namoos
SRHSGMO, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear al-namoos Thank you for your review. We are pleased that you had a wonderful time during your stay with us and able to explore the many features and facilities within the destination. We look forward to welcome you back to Sunway City in the near future! Thank you and have a pleasant day ahead! Best Regards, Jerry Gan

Reviewed 3 days ago NEW

The staff was really hospitable. I felt so much like coming home. It was so relaxing and comfortable, the rooms are great, the service they rendered is just out of this world. My partner fell sick shortly after we checked in and was running a fever in the middle of the night. I went to the lobby and asked for...

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Helpful?
Thank Sandra T
SRHSGMO, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Sandra T Thank you for your review. We are pleased to be able to extend the comforts of home-away-from home-for you and your partner during your stay with us. The comfort of our guests is always a priority for us. We hope your partner feels much better. We look forward to welcome you back to Sunway City in the...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sunway Resort Hotel & Spa is one of Kuala Lumpur’s most iconic 5-star hotels, situated within the sprawling integrated resort of Sunway City. The Hotel is located next to Sunway Lagoon theme park and connected to the massive Sunway Pyramid shopping mall, seamlessly integrating facilities for easy, within the minute walking-access, to a multitude of leisure and business services. On arrival, the Hotel’s dramatic neo classical façade welcomes guests to superlative features and thematic architectural designs, sheltered by towering minaret glass domes and a main driveway that boasts monumental sculptures of deer being pursued by a Malayan tiger and two life-size elephants stand guard; with a profusion of fountains and captivating oasis of water features. The Hotel’s 441 guestrooms and suites are equipped with complimentary Wi-Fi and other modern conveniences. Most guestrooms have theme park views or the resort's skyline; some provide balconies with an opportunity to walk out to the lush tropical gardens. Facilities within the hotel include an expansive free-form landscaped swimming pool with cascading waterfalls, a Balinese-inspired Mandara spa, a fitness centre, an all-day dining restaurant, a lobby lounge and several independently-operated Chinese, Thai and other speciality restaurants. Located adjacent to the Hotel are Sunway Pyramid Convention Centre, 170 food and beverage outlets and over 900-retail stores in the shopping mall, and two additional hotel towers with Sunway Pyramid Hotel and Sunway Clio Hotel. ... more   less 

Additional Information about Sunway Resort Hotel & Spa

Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 46150, Malaysia
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range: $150 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sunway Resort Hotel & Spa 4.5*
Number of rooms: 441
Reservation Options:
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Also Known As:
Sunway Resort Hotel And Spa
Sunway Hotel Petaling Jaya
Sunway Resort Hotel & Spa Malaysia/Petaling Jaya
Hotel Style:
#3 Luxury Hotel in Petaling Jaya
#3 Spa Hotel in Petaling Jaya
#4 Business Hotel in Petaling Jaya
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Questions & Answers

Here's what travellers have asked, with answers from Sunway Resort Hotel & Spa staff and other travellers.
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U.S.A
over a year ago
Las Vegas, Nevada

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Questions? Get answers from Sunway Resort Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a junior suite or larger for kids”
summerbeatson, 18 Apr 2017 | Read review
“Room was not well maintained as 5 star would , the working station chair leather was in bad shape and the table lamp was not working . Plus the blankets and pillow covers stinks and bed Frame was so low , the bathroom was not great either .”
manjit123, 18 Apr 2017 | Read review
“room facing theme park has nice views”
, 15 Apr 2017 | Read review
“The room it very nice.choose the themepark view”
zulcambro, 12 Apr 2017 | Read review
“Choose a Club Room”
GSM490, 11 Apr 2017 | Read review
5 of 5