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The Waterfront Hotel

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68, Jalan Tun Abang Haji Openg, Kuching 93000 Malaysia
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USD 51
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Free cancellation until 09/02/22
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About

#5 of 87 hotels in Kuching
Location
Cleanliness
Service
Value
In The Heart of Kuching's Legacy Historic District The Waterfront Hotel is a brand new 5 star boutique hotel located in the heart of the Legacy Square historic district of Kuching. Situated above the Plaza Merdeka Shopping Center and surrounded by many historical architectural landmarks, it serves as an anchor in the neighbourhood. The hotel also has a commanding view of the iconic State Legislative building (DUN) and the Governors Palace (Astana) to the North an the Merdeka field (Padang) and the historic Sarawak Museum (built in 1874) to the South. The Artrageous feature of the hotel is the mission to promote local artists, be it music to handicrafts to art. The hotel supports them by acquiring their art for its own collection, showcasing and selling their art pieces, promoting the artists online and in select cases naming select suites in honour. The Waterfront Hotel's friendly, personal service, accompanying thoughtful amenities and Artrageous theme will leave guests with a unique and luxuries experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Infinity pool
Indoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Shuttle bus service
Banquet room
Meeting rooms
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Shops
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, Chinese, Malay
422Reviews19Q+A85Room tips
Traveller rating
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Popular mentions
Kwang Kow Wan wrote a review Nov 2021
2 contributions1 helpful vote
This is the first time I am writing a review about a hotel I did not stay. Reason: I made a reservation from 9-13 November. However due to non-availability of flights, I had to change my reservation to 10-14 November. On either 6 or 7 November, I contacted Waterfront Hotel directly via phone to inform them of the change. I was assured that there would be no issue with the change. On 9 November, a day before arrival, I am informed thru my office that there is no room available on 14 November! I do not know why Waterfront Hotel did not contact me directly. More importantly, Waterfront Hotel is not living up to its promises by NOT honoring a reservation. Other hotels, when such a situation happens, have ensured that accommodation is provided at an another hotel of an equal standard. Sadly, it appears that Waterfront Hotel does not bother about potential guests. To those thinking of staying at this hotel, be warned that the same may happen to you.
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Date of stay: November 2021Trip type: Travelled on business
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Response from The Waterfront Hotel Tang, Guest Services / Front Office at The Waterfront Hotel
Responded 11 Nov 2021
Dear Mr. Kwang Kow Wan, Thank you having taken the time to share your experience with us. We regret to learn of the service glitches you encountered before your arrival. Our management team and I would like to extend our most sincere apologies for the encounters which resulted in your disappointment regarding the level of service and left you with a poor experience and impression of the hotel. Upon receiving your feedback on your experience, we immediately spoke to our team to further investigate the issue. It is of utmost importance to us to ensure that all our guests receive quality service and we regret that we fell short this time. Please rest assured that we are currently working on improvements and the management will be getting in touch with you personally to rectify the issue. We appreciate your feedback as they are immensely valuable and provide us the opportunity to improve the execution of our existing operation procedures that reflect the true service by The Waterfront Hotel. We do remain optimistic about your return and hearing from you. Our team will do our best to showcase the improvement we have made in the meantime and look forward to another opportunity to better serve you. Kind Regards, Sam Group MarCom Manager
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Iise Chew wrote a review Oct 2021
Malaysia1347 contributions1356 helpful votes
+1
📍The Waterfront Hotel, Kuching Described as an 'Artrageous' Hotel, this is a modern contemporary hotel facing the beautiful Kuching Waterfront. 🌸I particularly loved the interior design - slick, modern and truly artsy. 🏊‍♀️The Zapatos Lounge with its infinity swimming pool has a view so beautiful, facing Kuching's iconic DUN building with the Sarawak River in view. 💑At Kuching, during our free moments, Michelle and I enjoy staycations. This hotel was one of our favourites. Conveniently located within Plaza Merdeka, we had access to the many Kuching Waterfront cafes and lovely views. We'd leisurely stroll everywhere and take in the vibes of Kuching Town. ✈With travel restrictions eased, I simply can't wait to see Michelle again! 💗
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Date of stay: October 2021
Rooms
Cleanliness
Service
Room Tip: Get the rooms with the waterfront view!
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21 Helpful votes1 Repost
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Response from The Waterfront Hotel Tang, Guest Services / Front Office at The Waterfront Hotel
Responded 25 Oct 2021
Dear iisechew, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the compliments extended. We are more than pleased to know that you had a wonderful stay and that you enjoyed the convenient location, we do take pride in our location and the convenience it offers to our guests. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that! It is our pleasure to have you as our guest and we look forward to serving you again. Kind regards, Sam Group MarCom Manager
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BobbyLie wrote a review July 2021
Ithaca, New York12 contributions16 helpful votes
This hotel has an excellent location, the rooms are good and the staff excellent and always helpful! It's close to most everything. There's really not much more to add. I'd stay here again when in Kuching.
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Date of stay: September 2020
1 Helpful vote
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Response from The Waterfront Hotel Tang, Guest Services / Front Office at The Waterfront Hotel
Responded 18 July 2021
Dear BobbyLie, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are grateful for your patronage in addition to the compliments extended. We are more than pleased to know that you had a wonderful stay and that you enjoyed the convenient location. Our team will be delighted to read your compliments on their hospitality. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that! It is our pleasure to have you as our guest and we look forward to serving you again. Kind regards, Stefanie MarCom Manager
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Ajol Gan wrote a review Dec 2020
Kuching, Malaysia4 contributions
When my girlfriend and I want to check in at this hotel, we were asked to wait for about 1 hour and a half for the room preparation. After the waiting period, one of the other staff mention that we will have to wait for another half and hour for the housekeeping to complete. We almost lost our patience and wanted to asked for refunds if we still have continue to wait. Then, hearing our dissatisfaction, Mr. Royce Villegas interrupted the other staff and asked to handled the issue with us personally. And we could not speak more highly on how he communicate with us making us understand the current congested situation that they are having at the moment. He upgraded our room to make amends and left an apology note in that room! Because of the such an excellent customer service from Mr. Royce Villegas, I will definitely stay here again and I recommend other to come here too.
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Date of stay: December 2020Trip type: Travelled as a couple
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Response from The Waterfront Hotel Tang, Guest Services / Front Office at The Waterfront Hotel
Responded 16 Feb 2021
Dear AjolGan, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to read that your encounter with Royce was wonderful and that he assisted you in ways that left you with service experiences that exceeded your expectation. However, we are sorry for the delay during your check-in as we received a high volume of guests during the festive season. The management has taken note on your feedback and is currently working on improvements. Thank you again for your kind compliments of Royce and for bringing this issue to our attention. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager
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Djop T wrote a review June 2020
Muntinlupa, Philippines339 contributions62 helpful votes
+1
Stayed for 3 nights at this hotel in October 2019. The room was excellent and very well kept thanks to the house keeping. Front desk staff were courteous but only a few spoke fluent English. The mall access through the hotel was convenient.
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Date of stay: October 2019Trip type: Travelled on business
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Response from The Waterfront Hotel Tang, Guest Services / Front Office at The Waterfront Hotel
Responded 9 June 2020
Dear Djop T, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and that you enjoyed the convenient location. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager
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PRICE RANGE
USD 46 - USD 70 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSarawakKuching
NUMBER OF ROOMS
208
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Frequently Asked Questions about The Waterfront Hotel
Which popular attractions are close to The Waterfront Hotel?
Nearby attractions include Kuching Esplanade (0.2 km), Kuching Waterfront (0.2 km), and The Old Courthouse (0.2 km).
What are some of the property amenities at The Waterfront Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at The Waterfront Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Waterfront Hotel?
Yes, free parking is available to guests.
What are some restaurants close to The Waterfront Hotel?
Conveniently located restaurants include Indah House Kuching, Black Bean, and Balkanico.
Are there opportunities to exercise at The Waterfront Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does The Waterfront Hotel have an airport shuttle?
Yes, The Waterfront Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Waterfront Hotel have airport transportation?
Yes, The Waterfront Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Waterfront Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Waterfront Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Waterfront Hotel?
The staff speaks multiple languages, including English, Chinese, and Malay.