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Ariva Gateway Kuching

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247 Reviews from our TripAdvisor Community

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Showing 208: English reviews
Singapore, Singapore
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 July 2012

Definitely a great place to stay with families and friends! Reasonable rates and also well equipped apartment. Was impressed that that even have washer dryer and washing machine. Fully well equipped kitchen too. However their breakfast was really too simple.. Overall experience was still good!

Helpful?
3 Thank Leannehly
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching. We are delighted to know that you thoroughly enjoyed your stay with us. Ariva Gateway Kuching is indeed impressive; each apartment is tastefully furnished in contemporary decor, and fully equipped with home entertainment system, complimentary wifi, fully-equipped kitchen (including washer... More 

Hong Kong, China
Level Contributor
78 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 8 July 2012

Stayed here for 3 nights and wanted to stay longer. We got a great deal on Agoda which made it only a little dearer than a backpackers, but the rooms are much much larger. The rooms are a little tired but in a nice homely way. Breakfast is good and there is even a pool. Staff are also friendly. I... More 

Helpful?
3 Thank grumpyoldpom
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching. We appreciate your kind comments of wanting to stay a bit longer with us and found our room rates to be of Value for Money. We are delighted that you feel at home and enjoying the spacious room during your... More 

Singapore, Singapore
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 June 2012

The apt look torn from the outside but once you reach the lobby, you will feel welcome. It's just beside the nearby bigboys(Pullman), so if you want to save money on accommodation,utilise it for transport or other tour,this apt is strategically located. The important things is the superior room is clean and comfortable. Children get free breakfast but choice is... More 

Helpful?
Thank Shai123
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time posting your valuable review on Tripadvisor following your stay at Ariva Gateway Kuching. We appreciate your kind comments and totally agree with you that our Hotel is strategically located with all amenities nearby. The magnificent view of the city overlooking from Level 16 Swimming Pool is simply breath-taking especially during sunset hours.... More 

Singapore, Singapore
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 June 2012

We for stayed for 4 days and 3 nights from 15/6/ till 18/6/2012 in a two bedroom apartment. After reading lots of mixed reviews from here , we were prepared for the worse. But we were very pleased and surpise. The apartment was sapcious and very very clean. One bed room with Queen size bed and the other with two... More 

Helpful?
1 Thank Bobby158
Management response:

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We are delighted on how you like the spacious and clean room that you feel at home with all the amenities you need in our 2 bedroom apartment and the excellent view at Level 16 swimming pool is not... More 

kuala lumpur
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 18 June 2012

stayed in a two bedroom apartment in ariva gateway kuching in the first week of june 2012 the apartment was spacious and well equipped ( tyhe only thing missing was a mirror in the main bedroom) the service was excellent - when we checked in noted that the toilet seat was loose and on informing the front desk, it was... More 

Helpful?
2 Thank valyakalayil
Management response:

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We are delighted on how you agree on the spaciousness room and well equipped amenities in our 2 bedroom apartment. We appreciate your kind comment over your experiences with my team members that have delivered in their service deliveries,... More 

London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 June 2012

Positives - the staff were helpful when spoken to, and amenable Negatives - the hotel photographs are hugely deceptive; the hotel is, in fact, a serviced apartment block within an office building; the rooms are smaller than expected; the hotel is not equipped to the standard you would expect for the price; the hotel breakfast is poor; we had to... More 

Helpful?
1 Thank Joel G
Management response:

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We are delighted that you find my team members helpful in their service deliveries. Yes Ariva Gateway Kuching is located within the Gateway Kuching which is a well-appointed twin tower complex integrating modern office and luxurious serviced residences, with... More 

Travellers are raving about these Kuching hotels

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 June 2012

An excellent choice if you are travelling with family. Feels like being at home as all essential items are provided.

Helpful?
1 Thank jramnan
Management response:

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We are delighted that you and your family feel like home where all essential amenities you need in our 2 bedroom apartment are provided for. Once again thank you for your kind feedback and we look forward to welcoming... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 June 2012

Our 1st trip to Kuching was spoilt due to poor hotel service . We had to move room 3x without any help ! We had to collect the new keys and move our luggage all by ourselves 3x ! And worst the 1st room move was an occupied room!! There was no apologies from the staff even after making the... More 

Helpful?
Thank FM46
Management response:

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. We sincerely apologize for what have happened. My team members should have been more forthcoming especially with assisting you over the shift of rooms with the luggage and keys, and the ‘occupied’ room that has yet to be cleaned... More 

Kuala Lumpur, Malaysia
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 21 May 2012

Ariva situated in the middle part of kuching city in which easily can be reach it nearby landmark, but if you want to come to this place via taxi, please mention Sommerset instead Ariva cause that it old name and old management. i'm staying with my family of 6 adult in it 2 bedroom service apartment, this apartment not so... More 

Helpful?
1 Thank FaizalFederations
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. Indeed, we are building on ARIVA brand name daily as we just took over from previous management 1 year ago in 2011. We couldn’t agree more on how you feel at home with all the amenities you need for... More 

KL
1 review
Reviewed 15 May 2012

We arrived at the hotel about 2.30pm on 9th of May just to found that easytobook.com not yet reserve or even mention the hotel about our reservation. And the 'best' part is, we already paid for the reservation. Luckily, we were entertaint by the right person (Mr. Trescott Gregory) at the hotel to solve the problem. He is very kind... More 

Review collected in partnership with Easytobook.com

Helpful?
Thank Mohamad Faizal A
Edmund L, General Manager at Ariva Gateway Kuching, responded to this review

Thank you very much for taking the time to post your review on Tripadvisor following your stay at Ariva Gateway Kuching. It is a great pleasure to share your positive and kind comments with the team. It was indeed our pleasure to serve you. We will always look for ways to better our service in order to serve valued guests... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Ariva Gateway Kuching is nestled in the heart of Sarawak's Golden Triangle. It is a well appointed twin tower complex integrating modern offices and serviced residences from hotel rooms to well equipped apartments within the Central Business District. It is centrally located within a myriad of major shops, international restaurants and entertainment centre. ... more   less 

Additional Information about Ariva Gateway Kuching

Address: No 9 Jalan Bukit Mata, Kuching 93100, Malaysia (Formerly Somerset Gateway Kuching)
Region: Malaysia > Sarawak > Kuching
Price Range: $43 - $69 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ariva Gateway Kuching 4*
Number of rooms: 68
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Priceline, Asiatravel.com Holdings and Fastbooking so you can book your Ariva Gateway Kuching reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ariva Gateway Kuching Hotel Kuching
Somerset Gateway Kuching
Somerset Gateway Hotel Kuching
Ariva Gateway Kuching Sarawak
Hotel Style:
#8 Luxury Hotel in Kuching
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Questions & Answers

Here's what travellers have asked, with answers from Ariva Gateway Kuching staff and other travellers.
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Questions? Get answers from Ariva Gateway Kuching staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room looked out to a building site but that was quite fascinating”
 of 5 bubbles 407grahamm, 15 Nov 2016 | Read review
“Kindly ask reception”
 of 5 bubbles Soulart007, 2 Oct 2016 | Read review
“Room #605 for 'newest' 2 bedroom apartment.”
  • Old bathroom. Picture makes it look better.
  • Old washing machine and dryer condition (not working) in room #601
 of 5 bubbles sx149, 1 May 2016 | Read review
“choose top floor facing river.”
 of 5 bubbles goshocky, 4 Apr 2016 | Read review
“Choose premier 2-bedroom apartment”
 of 5 bubbles drloysz, 15 Mar 2016 | Read review
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