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Merdeka Palace Hotel & Suites

Orbitz.comUSD 32*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 61*
USD 32*
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USD 35*
USD 33*
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Merdeka Palace Hotel & Suites
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222 Reviews from our TripAdvisor Community

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Showing 205: English reviews
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Brecon, United Kingdom
Reviewed 4 weeks ago

Initially booked a three bedroom apartment for our party of five - was a bit uncertain whether this would prove to be the right decision after reading reviews. The apartment on 13th floor had great views over the city, and was very spacious and comfortable, but shabby and in need of refurbishment. The staff were very efficient, helpful and friendly....

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Helpful?
1Thank Sue S
mphskuching, General Manager at Merdeka Palace Hotel & Suites, responded to this review

Dear Sue S, Thank you for your review of our hotel. I have shared your comments with our team here at the Merdeka Palace Hotel and we are happy that your stay exceeded your expectations. My apologies on the condition of our rooms. I am grateful that you decided to return and had a better experience in one of our...

Adelaide, Australia
Reviewed 5 weeks ago via mobile

This hotel is terrible. Dated decor, dead bugs in room, excessive mould in bathroom, toilet didn't flush, sweat stains on couch and dirty sheets. Night Manager and receptionists very unfriendly and not interested in resolving any issues. Stay somewhere else

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Helpful?
1Thank mattwD4437QT
mphskuching, General Manager at Merdeka Palace Hotel & Suites, responded to this review

Dear mattwD4437QT Thank you for your review of our hotel. I have shared your comments with the rest of my team here at Merdeka Palace and we would like to apologize for the condition of our room. Our service on this occasion also did not match our normal standards of service and we failed to resolve the issues that you...

Sibu, Malaysia
Reviewed 21 April 2017 via mobile

Had a disappointing stay at a two-apartment suite at this hotel recently. I was travelling with my family and my sister. The room was clean and spacious enough but the conditions of the suite left a lot to be desired. The wallpaper was peeling in several spots, the sofa was in need of replacement, beds were lumpy with broken springs,...

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Helpful?
Thank pennylaw
mphskuching, General Manager at Merdeka Palace Hotel & Suites, responded to this review

Dear pennylaw Thank you for your review of our hotel. I have shared your comments with the rest of my team here at Merdeka Palace Hotel and we would like to apologize for the condition of our apartment and the service that you experienced. Mark Ferguson Hotel Manager

Reviewed 16 April 2017 via mobile

Stay in hotel Room 326, outside of hotel looks good but don't be fooled by the outside looks with the marketing pics online as its not as real as the actual room. Nothing wrong with the classic choices but please invest for clean new blanket/pillow, furniture & facilities. Its shocked the hotel wasn't improve at all even clients review about...

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Helpful?
Thank elvrica17
mphskuching, General Manager at Merdeka Palace Hotel & Suites, responded to this review

Dear Vey J Thank you for your comments which I have shared with the rest of my team. I must apologise for the condition of the room and the service which did not meet your expectation. Please let me know the next time that you are in town and I will happily ensure that your stay is more than satisfactory....

Reviewed 16 April 2017 via mobile

10 years ago this hotel used to be a glamourous, highly talked about hotel in Kuching city. With Victoria Arms being one of the best hangout places in the city. Stayed at the apartments once or twice. Then 10 years later in 2017, I had a group of friends from around the world coming over for a visit. Looked for...

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Helpful?
Thank quiklooper
mphskuching, General Manager at Merdeka Palace Hotel & Suites, responded to this review

Dear quiklooper Thank you for your comments which I have shared with the rest of my team. I apologise for the condition of the first apartment that was given to you and the less than satisfactory experience with our swimming pool. I have asked my staff to be more strict in enforcing our existing dress code for using the swimming...

London, United Kingdom
Reviewed 11 April 2017 via mobile

My husband, 2 kids and I stayed here for one night. The hotel lobby is very grand but the same can't be said for our 2 bedroom suite. It was huge, very well appointed and with great views but 1976 called and it wants its room back. Threadbare sofas, wallpaper peeled away from walls and incredibly dated decor. The TV...

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Helpful?
Thank LucyHudson
mphskuching, General Manager at Merdeka Palace Hotel & Suites, responded to this review

Dear LucyHudson, Thank you for your review of our hotel which I have shared with the rest of my team. I apologise for the condition of the apartment that you stayed in. The hotel opened in 1998 and yes much of the furnishing is still the original ones from that era. The new owners took over the hotel a couple...

Pearland, Texas
Reviewed 4 April 2017 via mobile

We stayed at the apartments. We got 3 nice sized bedrooms and 3 bathrooms. The kitchen was kind of a joke because there were no dishes of any kind in it. The furniture is very rundown, wallpaper tearing, carpet threadbare etc. The breakfast is typical Asian breakfast with an egg station. If you are looking for a trendy place, look...

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Helpful?
1Thank Brian C
mphskuching, General Manager at Merdeka Palace Hotel & Suites, responded to this review

Dear Brian C, Thank you for your review which we have shared with our team. I am glad that you found the apartments spacious and the amenities satisfactory. However, I would like to apologize for the condition of the room. Many of our rooms have the old wall paper and we are slowly replacing this and muc of the furnishing....

KL
Reviewed 4 April 2017

Just checked in an hour ago. The whole process was super slow with many hiccups... Will be staying for three nights. Booked the hotel through Traveloka. Booked two rooms according to our needs and preference, but was offered a different type during check in. Excuse given by the staff: "the hotel is fully booked so the type that we booked...

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Helpful?
1Thank shahrulmizan
mphskuching, General Manager at Merdeka Palace Hotel & Suites, responded to this review

Dear Prof Dr Shahrulmizan, Thank you for your comments regarding your check in. I would also like to thank you for finding time to meet up with myself and Puan Lenora (our Front Office Manager) so that we could resolve the challenges that you faced immediately. I trust that your stay henceforth was comfortable and to your satisfaction. Once again,...

Kedah, Malaysia
Reviewed 20 March 2017 via mobile

In town again for work, and I decided to book a place here. The check-in was brief, and the staff Nurfathihah was friendly. She attended to me with a sweet smile. Room was comfy. Spacious and clean, and the city view was remarkable. Hotel is located within walking distance to the riverside, Merdeka Plaza. Breakfast was yummy, and gave an...

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Helpful?
Thank Suwannit C
mphskuching, General Manager at Merdeka Palace Hotel & Suites, responded to this review

Dear Suwannit C, Thank you for your review of our hotel which I have shared with Nurfatihah and the rest of my team. I am happy that your stay met with your expectations. We always look at ways to improve our services and welcome any feedback. We look forward to welcoming you back to the Merdeka Palace Hotel & Suites...

Langkawi, Malaysia
Reviewed 2 March 2017 via mobile

Stayed here for 3 nights.Upon arrival,was greeted well by the door man.It was a good first impression as i was supose to stay for one night ending up staying for 3 nights. From the deco of the lobby i could tell that this hotel has the potEntial to be a luxurious hotel if manage well.Check in from Donald was fast...

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Helpful?
Thank Alexander_Z1988
mphskuching, General Manager at Merdeka Palace Hotel & Suites, responded to this review

Dear Alexander_Z1988, Thank you for your review. I have shared your comments with my team and we will make the necessary improvements to our service that you mentioned. I have asked my chefs to ensure that our beef burgers are better than just ok. Best regards Mark Ferguson Hotel Manager

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
With an advantageous strategic location, only 15 minutes from the airport, the regal Merdeka Palace Hotel & Suites gives guests privilege across to some of Kuching city's historical jewels such as the Sarawak Museum and one of Kuching's landmarks, Padang Merdeka. Nearby are the Textile Museum, Chinese History Museum and Islamic Museum. The Hotel is just a short walk to the newly-built shopping mall, Plaza Merdeka, and is a 5-minute walk to the Waterfront and Main Bazaar. Merdeka Palace Hotel & Suites is home to 213 rooms inclusive of apartment suites. The Hotel offers comprehensive facilities including Wi-Fi access, health centre, gym, swimming pool and sauna, all of which ensures a pleasurable stay for guests. The Hotel has six international standard food and beverage outlets: Ristorante Beccari, the award-winning Italian restaurant; Aurora Court, the all-day dining restaurant; Victoria Arms, the English pub; Yn Cellar; La Habana Cigar Divan; and its cafe bistro, Seattle Coffee & Tea. ... more   less 

Additional Information about Merdeka Palace Hotel & Suites

Address: Merdeka Palace Hotel & Suites Jalan Tun Abang Haji Openg, Kuching 93000, Malaysia
Region: Malaysia > Sarawak > Kuching
Price Range: $39 - $48 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Merdeka Palace Hotel & Suites 4*
Number of rooms: 213
Reservation Options:
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Also Known As:
Merdeka Palace Kuching
Merdeka Palace Hotel & Suites Kuching, Sarawak
Hotel Style:
#8 Luxury Hotel in Kuching
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Questions & Answers

Here's what travellers have asked, with answers from Merdeka Palace Hotel & Suites staff and other travellers.
2 questions
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Gadong, Brunei Darussalam
Taipei, Taiwan

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Questions? Get answers from Merdeka Palace Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Apartments great for families, try to get a refurbished one.”
B2541OBsues, 25 Apr 2017 | Read review
“Choose rooms facing Plaza and avoid Parking view rooms”
deepaksaxena88, 6 Feb 2017 | Read review
“Choose suite”
Amyyfathmie, 26 Jul 2016 | Read review
“Try 16th floor and choose the corner suites which are larger and have a better view od the Sarawak River.”
zackJB09, 18 May 2016 | Read review
“be careful with the kitchen and smoking rooms. Odours are pretty frequent.”
DaniVarela89, 3 Apr 2016 | Read review
5 of 5
Orbitz.com
USD 32* /night
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Expedia.comUSD 35
Booking.comUSD 33
AMOMAUSD 61
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*Disclaimer
Prices are for 1 room, 2 adults
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