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Pullman Kuching

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Pullman Kuching
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1,931 Reviews from our TripAdvisor Community

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Showing 1,711: English reviews
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Kuala Lumpur, Malaysia
Reviewed 2 days ago NEW

Kudos to the new management. An inexplicable satisfied feel this time...the ambience, and generally the staff (lovely to see familiar faces like Awang and Tania) seem to be happier and pleasant. Didn't regret giving this hotel another try inspite of the less than satisfactory atmosphere/condition in recent years. One of the services missing for executive rooms since the early years...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank aklcarol
Reviewed 6 days ago NEW

The hotel is new and the room is comfortable and spacious. Staffs are helpful and friendly. I enjoyed staying there. However, there is one thing to be improved; the access card is not very good. It could not access the elevator and to open room door, though I have already changed to a new one. I think it was not...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank terance311
Pullman_Kch, Guest Relations Manager at Pullman Kuching, responded to this review

Dear terance311, Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay here at Kuching, Sarawak.We truly appreciate your business and we value the opinions of our guests. We sincerely appreciate your time to write this review of your stay at Pullman Kuching, and we sincerely look forward to your future...

Singapore, Singapore
Reviewed 1 week ago NEW

Brand new hotel with very spacious rooms and extremely clean. The Hilton next door used to be the hotel in town but the Pullman clearly tops it up: better service, nicer view overlooking the town and chic decoration. The bathroom have an amazing view too and are very spacious. Having said that, this Pullman is not up to the standards...

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Helpful?
Thank RB_SG
Pullman_Kch, Guest Relations Manager at Pullman Kuching, responded to this review

Dear RB_SG, Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your breakfast buffet experience did not meet your expectations.Your comments are important to the success of our organization, as we rely on you, our valued guest, to tell us how we are doing and how we can better...

Sutton in Ashfield, England, United Kingdom
Reviewed 1 week ago NEWvia mobile

Lovely hotel staff very friendly, however I feel it is more geared towards the business community and conferences, the paying guest is not so important.. Rooms are very spacious and modern.. complimentary toiletries are good but tea coffee etc was not replaced.. Breakfast is mainly Chinese or curry. Very poor selection of bread cheese etc.. Need to wait for eggs...

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Helpful?
Thank Karen H
Pullman_Kch, Guest Relations Manager at Pullman Kuching, responded to this review

Dear Karen H, Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewed 1 week ago

the parking is provided, and interconnected with shopping mall. at first it was confusing to find the parking entrance if you are driving through the lobby. it also located near the famous topspot (seafood eateries)

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Helpful?
Thank AsrulSeruji
Pullman_Kch, Guest Relations Manager at Pullman Kuching, responded to this review

Dear AsrulSeruji, Thank you for choosing Pullman for your recent stay in Kuching, Sarawak.We are glad to hear you find the location of the hotel central and you have had a good vacation in Kuching.Thank you so much for your kind support. It was a pleasure to have you as our guest and we hope to see you again soon....

Sydney, Australia
Reviewed 1 week ago

Review collected in partnership with Accorhotels.com
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1Thank samuellow
Pullman_Kch, Manager at Pullman Kuching, responded to this review

Calgary, Canada
Reviewed 1 week ago

Over all the quality of the room was good as compare to another stay 5 years ago. The house keeping staff could do a better job of keeping the room clean i.e. mopping/vacuuming the floor especially the washroom. Very quite in the room and location is perfect if you don't have a car to get around.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 55earles
Pullman_Kch, Guest Relations Manager at Pullman Kuching, responded to this review

Dear 55earles, Thank you for taking a moment to share your experience. We are glad to hear you find the location of the hotel central and you have had a good time in Kuching. Hope to see you again soon! Regards, Annie Majidi Guest Experience Manager

Wyee, Australia
Reviewed 2 weeks ago

Enjoyable experience in this well appointed hotel. Happy and attentive staff. Room well maintained and clean bathroom. Variety of eating places under the hotel with fine food in the hotel restaurants. good variety at hotel breakfasts.

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Helpful?
1Thank rick_81_au
Pullman_Kch, Manager at Pullman Kuching, responded to this review

Dear rick_81_au, Thank you for choosing Pullman for your recent stay in Kuching. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to thank...

Sentosa Island, Singapore
Reviewed 2 weeks ago via mobile

It's our first visit to Kuching and we booked this hotel because we like Pullman in Miri very much for our stay. Expecting similar experience, we were definitely disappointed! Checking in was alright but the bland Lobby and bored looking staff,hotel feel cold and unwelcoming. Room is spacious but cleanliness is an issue. Dust was everywhere on the counter tops...

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Helpful?
1Thank FunnyJenni
Pullman_Kch, Guest Relations Manager at Pullman Kuching, responded to this review

Dear FunnyJenni, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Wellington, New Zealand
Reviewed 2 weeks ago via mobile

This is my second time at kuching Pullman with my husband. This time it was his birthday weekend. I made arrangement for surprise decoration in the room for him when we arrive and it was exactly how I wanted it. Thanks a lot to zainab@annie who was so helpful from the very beginning to get it all done for me:)...

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Helpful?
1Thank jshree87
Pullman_Kch, Guest Relations Manager at Pullman Kuching, responded to this review

Dear jshree87, Thank you for your positive comments. I am so glad to hear that you loved the surprise decoration and enjoyed your stay with us! It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at Pullman Kuching....

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Standing tall in the heart of Kuching City on top of Mathies Hill, Pullman Kuching offers luxury 5-star comfort with contemporary features and a stunning panoramic view of the Sarawak River. An essential address for get-togethers with outstanding facilities right in the city's golden triangle, the cosmopolitan and stylish Pullman Kuching has been welcoming international guests with its astounding hospitality since its inception in 2010. The hotel is adjacent to a two storey city life-style shopping centre "Hills Shopping Mall" and within walking distance to commercial centre and city attractions. ... more   less 

Additional Information about Pullman Kuching

Address: No. 1A Jalan Mathies, Kuching 93100, Malaysia
Region: Malaysia > Sarawak > Kuching
Price Range: $72 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Kuching 5*
Number of rooms: 389
Reservation Options:
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Also Known As:
Pullman Kuching Hotel Kuching
Pullman Kuching Sarawak
Hotel Style:
#1 Spa Hotel in Kuching
#3 Business Hotel in Kuching
#3 Family Hotel in Kuching
#4 Luxury Hotel in Kuching
#5 Romantic Hotel in Kuching
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Kuching staff and other travellers.
11 questions
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Questions? Get answers from Pullman Kuching staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor for the view”
RB_SG, 19 Apr 2017 | Read review
“Good views, close to the river and business area.”
rick_81_au, 11 Apr 2017 | Read review
“Request for room at the higher floor and enjoy the view!”
ng_reggie, 9 Apr 2017 | Read review
“Request for a higher floor facing the river!”
  • A clean and spacious room!
atiejayj, 30 Mar 2017 | Read review
“rooms facing the east as it is very nice to have the curtains wide opened in the day for natural light in the room.”
wintermelon, 25 Mar 2017 | Read review
5 of 5