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Pullman Kuching

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No. 1A Jalan Mathies, Kuching 93100 Malaysia
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Room & Suite (630)
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Payments made by partners impact the order of prices displayed. Room types may vary.

About

#10 of 87 hotels in Kuching
Location
Cleanliness
Service
Value
Standing tall in the heart of Kuching City on top of Mathies Hill, Pullman Kuching offers luxury 5-star comfort with contemporary features and a stunning panoramic view of the Sarawak River. An essential address for get-togethers with outstanding facilities right in the city's golden triangle, the cosmopolitan and stylish Pullman Kuching has been welcoming international guests with its astounding hospitality since its inception in 2010. The hotel is adjacent to a two storey city life-style shopping centre "Hills Shopping Mall" and within walking distance to commercial centre and city attractions.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Evening entertainment
Kids stay free
Children's television networks
Street parking
Wifi
Hot bath
Outdoor pool
Private pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Vending machine
Poolside bar
Kids pool
Highchairs available
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Foot massage
Full body massage
Massage
Neck massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Washing machine
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bidet
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Electric kettle
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, Chinese, Malay, Tamil
2474Reviews24Q+A100Room tips
Traveller rating
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Popular mentions
stellalittrell wrote a review 17 Jan
Sibu, Malaysia128 contributions74 helpful votes
It is not my first time staying in this hotel, I thought I wanna give this hotel another try but it failed me again as a 5-star hotel. There is not much food around the hotel unless you walk a distance. The amenities given were reduced (no pen, notes, laundry bag), WiFi signal is poor in the room at night, TV channels are limited and the remote control is not working well. The only good thing left about this hotel is the comfortable bed!
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Date of stay: January 2022Trip type: Travelled on business
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Response from Pullman Kuching, Other at Pullman Kuching
Responded yesterday
Dear Stellalittrell, Firstly we would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you. Warm Regards, Elizabeth Jonathan Executive Secretary
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Jm Chin wrote a review Dec 2021
Kuching, Malaysia34 contributions2 helpful votes
This is not i expected from 5 star hotel, is it short of staff that they too tired ? I staying there for 2 nights , both night is not comfortable , 1st is the aircond of the room always remain at 25°c after few hours it increase to 25.5°c no matter how i set , what winds speed , yet it still super warm entire night, called they reception , technician send up i will share picture on how they remain the aircond on but still same thing . 2nd thing is your hygience , room cleanliness is the priority for 5star hotel , i can found few cockcroach in the room, near iron table , toilet seat and shower bathtub!! How can this hotel go until this level ? 3rd thing is your water , the water pressure super low , shower also taking longer hours , maybe is super crowded staycation day but they need workout on this. 4th is the staff, when i bring this up to the front desk staff , all like no suprise at all should b always received complain from other guest ! No apologise , no suggestion just keep quite waiting guest give them opinion , not train well and super dissapointed on this 2 night stay.
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Date of stay: December 2021Trip type: Travelled as a couple
Room Tip: Avoid in all cases , until they really improve on their service
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Response from Pullman Kuching, Other at Pullman Kuching
Responded 2 weeks ago
Dear boonchienc, Firstly we would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you. Warm Regards, Elizabeth Jonathan Executive Secretary
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Cay wrote a review Dec 2021
Kuala Lumpur, Malaysia22 contributions3 helpful votes
Is a bit of a joke to wait for more than hour to check in! I think they need to sort themself out on this. If you knew there going to be influx of booking then is best to open up more counters! This is ao bad that the first inpression of this hotel is all gone wrong. Also to add more salt to our Christmas day they do not have a room ready. Promised to get check in at 3pm but after check in was told the room not available! What a JOKE! It spoil our Christmas day. Because we thought we can relax and enjoy the Christmas Dinner. Is all gone wrong and is at the expense of our TIME! You should have told your customers the REAL check in date.
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Date of stay: December 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Pullman Kuching, Other at Pullman Kuching
Responded 2 weeks ago
Dear Calync2016, Thank you for taking the time to tell us about your experience at the Pullman Kuching. On behalf of Pullman Kuching, please accept my heartfelt apology for your unpleasant stay. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Please rest assured that I will have my Head of Departments to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. Once again, thank you so much for your patronage and for your review. Regards, Elizabeth Jonathan Executive Secretary
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JuanLina C wrote a review Dec 2021
Kuching, Malaysia34 contributions11 helpful votes
The check-in process is terrible! It took almost 45 minutes to complete the check-in process although I have done the online check-in provided by the hotel. We’ve 2 nights stay at the hotel. Out of 10 calls made to the customer service, only 2 were attended. Pool was great! Becky is super friendly and my kids love her. Other than that, overall services were terrible! Staffs at front desk were not friendly. I understand there was a lot of people checking in but only 2 counters were open.
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Date of stay: December 2021Trip type: Travelled with family
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Response from , Owner at Pullman Kuching
Responded 13 Dec 2021
Dear JuanLinaC, Thank you for taking the time to tell us about your experience at the Pullman Kuching. On behalf of Pullman Kuching, please accept my heartfelt apology for your unpleasant stay. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Please rest assured that I will have my Head of Departments to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. Once again, thank you so much for your patronage and for your review. Regards, Abdul Majid Kipli Assistant Marketing Communications Manager
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Samuel Toh wrote a review Oct 2021
1 contribution
Stlll doing my 14-day quarantine starting from 17 October 2021. The set meals served for every single meal is cold, as if it is forcing me to purchase their additional in-room dining for hot meals. I ordered Grab food and it takes at least 30 minutes for it to travel from the hotel lobby to my room. I also hope that there is a consistency in the meal serving timings, e.g. dinner timing can range from 5pm to 7pm. Having cold meals for prolong periods should not be an occurence in a prestigious hotel as the hotel is paid for their services. I hope things could change before I check out of the hotel.
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Date of stay: October 2021
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Response from Pullman Kuching, Other at Pullman Kuching
Responded 29 Oct 2021
Dear Puunkie, We do have a fixed delivery timing for every meal to all quarantine guests. However, we are not able to store in warmer during delivery due to plastic packaging, and resulting the food getting cold by the time the food reach to guests. The rate that you paid is regardless to the status of the hotel, standardized for all quarantine hotels in Malaysia. Regarding the food delivery from Grab food, all quarantine guests are briefed upon check in that there is a fixed delivery timing from government officers every day, food delivered after their set timing will only be sent on next scheduled timing. Nevertheless, thank you for your constructive comments above and for review of Pullman Kuching. Warm Regards, Elizabeth Jonathan Executive Secretary
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PRICE RANGE
USD 45 - USD 73 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pullman kuching hotel kuching
LOCATION
MalaysiaSarawakKuching
NUMBER OF ROOMS
389
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Frequently Asked Questions about Pullman Kuching
Which popular attractions are close to Pullman Kuching?
Nearby attractions include Chinese Museum (0.3 km), Monkeebar (0.3 km), and Tua Pek Kong (0.5 km).
What are some of the property amenities at Pullman Kuching?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Pullman Kuching?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Kuching?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Pullman Kuching?
Yes, paid private parking on-site, paid private parking nearby, and street parking are available to guests.
What are some restaurants close to Pullman Kuching?
Conveniently located restaurants include Zinc Restaurant and Bar, Lepau Restaurant, and Black Bean.
Are there opportunities to exercise at Pullman Kuching?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Pullman Kuching have airport transportation?
Yes, Pullman Kuching offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Pullman Kuching located near the city centre?
Yes, it is 1.0 km away from the centre of Kuching.
Are any cleaning services offered at Pullman Kuching?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Kuching offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.