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Hotel Shangri-La Kota Kinabalu

Agoda.comUSD 43*
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02/04/2017 03/04/2017
1 room 2 adults 0 children
USD 93*
USD 43*
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USD 49*
USD 49*
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Hotel Shangri-La Kota Kinabalu
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406 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Shangri-La Kota Kinabalu
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Showing 283: English reviews
Johor Bahru, Malaysia
Reviewed 1 November 2015

First time at Kota Kinabalu,I stayed here for June till Okt 2015 & had a great stay.Nice location & strategic in the centre down nearby the restaurant,bank & shopping mall.The excellent of room service,comfort room expecialy my room( Bourganviilae Suite),parking is provided & clean environment. Front desk manager ms Winda,staff Fitri,Nick,Afiny,Lid,Lan,Perez,Nancy,Pat,Tora,Dewi & Joni very friendly & helpful. Good breakfast &...

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Helpful?
1Thank NikShaizam_82
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Nik Greetings from Hotel Shangri-La Kota Kinabalu! Firstly I hope you had a pleasant flight back home and enjoying your time with family. Thank you for staying with us and considering us your home away from home, the feeling is mutual here. Reading your excellent comments on our associates, facility, food and service makes me feel blessed for having...

Kota Kinabalu, Malaysia
Reviewed 31 October 2015

Located in downtown Kota Kinabalu, very strategic. Trivoli restaurant new menu is very reasonably priced and food quality is outstanding. Rooms are very clean and spotless. Ample car park and free for patrons of the hotel. Keep up the great job !

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Helpful?
1Thank Nizman L
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Mr Lee, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for supporting us and we are happy to know you had an memorable stay here. I am very pleased to read your excellent feedback on the hotel, especially the food and its very affordable pricing structure. My team and I are always striving to improve to provide our best...

Kota Kinabalu, Malaysia
Reviewed 29 October 2015

The staffs at the hotel were always friendly and helpful. We were always greeted with a smile. The room was spacious and cozy, and CLEAN !!. The air conditioner worked well and the WIFI was free too ! The selection of food at breakfast was great. Have lot of variety of food which very suitable to our taste.. Will recommend...

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Helpful?
Thank kschu83
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear KSChu, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for staying with us and we are happy to know you had an enjoyable stay in KK. I feel extremely proud and happy to read your excellent feedback on the hotel, F&B and its breakfast selection. I will definitely share your good comments with my team and motivate them further...

Coimbatore, India
Reviewed 27 October 2015

Friendly Hotel with pleasing customer service and hospitality during my stay in this hotel. Here by I tag some people in shangri-la Hotel Afiny, Nicline and perez with whom i felt a friendly environment. simply its a good place to stay.

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Helpful?
Thank Sadhasivam_KJ
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Mr Sathasivam, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for staying with us and we are happy to know you had an enjoyable stay in KK. Having read your excellent feedback on the hotel and service rendered by our associates. I am extremely proud of my hem and we will definitely strive harder to further improve on other...

Labuan Island, Malaysia
Reviewed 20 October 2015

Just want to thank the great customer service at my stay in the hotel. All very friendly staff and very helpfull. Specialy thanks for Perez,Azlan and Pewi from the reception for give me the direction to AEON CREDIT office! Overall stay was good but the only thing that make me a little bit dissapointed is everytime i stay here always...

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Helpful?
Thank May_maena
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Ms Mae_maena, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for staying with us and we are happy to know you had an enjoyable stay here. Having read your excellent feedback on the hotel, especially the service rendered at the front deck by our associates. I am indeed very proud of my team and we will definitely strive harder...

Stockholm, Sweden
Reviewed 15 October 2015

the bad service started from the check in, we arrived at the mid-night, and requested early check in while we have booked the hotel through internet, however the staff denied to. and behave terrible and don't understand what I try to explain. then we have to slept on the sofa till next day 7am. during these few hours sleep, number...

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Helpful?
Thank Shane P
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Mr Shane, Greetings from Shangri La Hotel! Thank you for staying with us and hope you had a good time in KK overall. Just for your information, I am the new General Manager who came on board just a couple of months ago and I sincere apologise for the experience you had with us. We are working very hard...

Reviewed 13 October 2015

We stayed here for 2 nights (10-11 Oct 2015). We stayed at 9th floor and the room had sea view. The aircond in the room didn't function properly. However, the staffs were helpful and have repaired it on time.

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Helpful?
1Thank Selvaraju R
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Mr Selvaraju, Greetings from Hotel Shangri-La Kota Kinabalu! Nice to have met you during your stay here and happy to know your short holiday break was enjoyable. I have read your comment and am pleased to hear the good services you have received. I will definitely relay this to our associates and I am sure it will motivate them...

Klang, Malaysia
Reviewed 8 October 2015 via mobile

This is a wonderful full hotel. It's very clean and their is no bad smell. The staff are kind and helpful. They have an excellent GM who is helpful giving advice and help. The rates are cheep and it's has a 4 star hotel environment. I will definitely recommend this hotel to others and it will my only hotel when...

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Helpful?
Thank datuk23
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Datuk, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for staying with us and we are happy to know you had an enjoyable stay in KK. Having read your excellent feedback on the hotel, cleanliness and service rendered. I am extremely proud of my team and will definitely strive harder to improve. Feedback such as yours is what makes...

Kuala Lumpur, Malaysia
Reviewed 7 October 2015

The hotel lived up more to its expectations. Clean and well equipped room with friendly staffs ever ready to assist the guest. Great location with walking distance to many restaurants and shopping arcades. Will definitely stay here on m y next trip.

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Helpful?
Thank robotics51
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Sir/ Madam, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for staying with us and we are happy to know that you had an enjoyable time in KK. I have noted on your feedback and am pleasantly pleased to see your positive comment on the hotel and services. It is really appreciated as positive comments such as yours are...

Kuala Lumpur, Malaysia
Reviewed 4 October 2015

The hotel location is great walking distance to shops Malls and waterfront . The rooms were great the restaurant breakfast choice was great too close to airport as well . Housekeeping does a great job ! The front office staff very helpful too

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Helpful?
Thank Vimala2201
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Ms Vimala, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for staying with us recently and we are happy to know that you had an enjoyable stay in KK. Your positive comment on our hotel and services in general is very much appreciated. I will definitely relay your good feedback to our associates which I am sure will further...

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02/04/2017 03/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Hotel Shangri-La Kota Kinabalu, situated in the heart of business district and entertainment spot offers comfortable yet affordable accommodation with panoramic view of Kota Kinabalu City. Located 10 minutes away from Kota Kinabalu International Airport and is walking distance to an array of restaurants serving sumptuous cuisines such as Japanese, Thai, Chinese, Indian, Malay and Seafood. It's central location makes it easily accessible to all major shopping complexes, Gaya Street Sunday Market, Night Market and Jesselton Point Jetty which provides regular 20 minute boat rides to our famous islands of Tunku Abdul Rahman Marine Park. Our guest rooms are of reasonable size and comes either with double bed or twin bed and standard amenities such as working table, air-condition, minibar fridge, satellite TV, bathtub, hair dryer, free internet access, and ironing board on request. The hotel features a restaurant and bar that serves international food and beverage during breakfast, lunch and dinner with ample free parking space for it's guests. ... more   less 

Additional Information about Hotel Shangri-La Kota Kinabalu

Address: Hotel Shangri-La 75 Lorong Bandaran Berjaya, Kota Kinabalu 88000, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $53 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Shangri-La Kota Kinabalu 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Hotel Shangri-La Kota Kinabalu Sabah
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Shangri-La Kota Kinabalu staff and other travellers.
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Questions? Get answers from Hotel Shangri-La Kota Kinabalu staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Standard room”
 of 5 bubbles B3607QJdavidf, 14 Mar 2017 | Read review
“Back room on higher floors”
 of 5 bubbles briane962, 10 Jan 2017 | Read review
“Avoide front rooms as traffic noise is high and check a/c”
 of 5 bubbles Underground_boy, 27 Oct 2016 | Read review
“Ask for a room facing the hill. Go for a higher floor as I believe floors 2-6 are or were smoking floors. Floor 8 was fine.”
 of 5 bubbles 331daryls, 10 Aug 2016 | Read review
“Choose another hotel!”
 of 5 bubbles Marwee3, 8 Aug 2016 | Read review
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Prices are for 1 room, 2 adults
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