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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,474 Reviews from our TripAdvisor Community

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There are newer reviews for Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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Showing 1,904: English reviews
Perth
Reviewed 27 April 2014

One thing they didn't tell you when you are looking for a hotel is that you can use all the facilities of any of the hotels in the resort. If you don't like one pool, there are other pools to use in the resort. They also offer cheap round trips to the city on a coach (RM3 per person) so...

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1Thank Tim M
SHR-Management, Resident Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Tim M, Thank you for taking the time to share a review on TripAdvisor. It’s always great to receive a ‘5 star’ review such as yours and it’s been a real pleasure to have you in Sutera Harbour Resort. Your compliments for our rooms, facilities, amenities and service are a great motivation and encouragement to all of us as...

Hong Kong, China
Reviewed 26 April 2014

We stayed here for about 2 nights and returned back for another night before we flew out of KK. We had problems with the reservation. But staff quickly resolved this and we had a pleasant stay. They have quite a few things to do in the resort and the place seemed very kid friendly. We enjoyed the live music in...

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1Thank MRAVCHA
SHR-Management, General Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear MRAVCHA, Thank you for sharing a review with us on TripAdvisor. You are spot on to say that Sutera Harbour Resort is a very kid-friendly resort. For our little guests, we have a Kiddies Club at Sutera Harbour Marina & Country Club and a Little Magellan at The Magellan Sutera Resort. In fact, we are the perfect destination for...

Bath, United Kingdom
Reviewed 25 April 2014

Mt past review was posted when we first arrived and the problems we had on arrival...I still feel that after a very long journey a welcome drink would really be a nice gesture, especially if you arrive before room is ready. They changed our single bed to a proper bed and came and mended our bathroom door within two days....

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1Thank Annette W
SHR-Management, General Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Annette W, Thank you for taking the time to review us the second time on TripAdvisor. We are glad to be able to resolve the challenges that were presented during your stay with us. It is our goal to ensure that our guests feel comfortable and have a pleasant stay with us. Your suggestions are important to us and...

Brno, Czech Republic
Reviewed 25 April 2014

We wanted to enjoy Kota Kinabalu and Sutera is a very good place, where you can enjoy rest with a nice swimming pool with a pool bar (this I liked a lot) and a beach (that I didn't like to much as it is small and not clean). We enjoy also snorkeling trip to near island, golf, waterfront evening dinners,...

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3Thank TomasfromLipuvka
SHR-Management, General Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear TomasfromLipuvka, Thank you for reviewing us on TripAdvisor. We are delighted to read that you enjoyed your stay in The Pacific Sutera Hotel and its facilities as well as location which is just a mere 10 minutes to Kota Kinabalu city centre. Although our beach was not to your liking, the area is a private and exclusive beach surrounded...

Perth WA
Reviewed 23 April 2014

From the moment we arrived at the Magellan Hotel we were treated with courtesy and nothing was too much trouble. We requested firmer pillows and we received them. whenever we asked for extra drinking water it arrived promptly. The staff were always courteous pleasant and willing to help. We ate at the Al Fresco Restaurant a lot as we were...

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2Thank LaviniaPerthWA
SHR-Management, Resident Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear LaviniaPerthWA, Thank you for taking your valuable time to write this glowing review to compliment The Magellan Sutera Resort and our associates. We are glad to hear that you have enjoyed your stay with us. Hospitality is one of our hallmark at Sutera Harbour Resort. Our associates are trained and inculcated with the personalised service culture to ensure all...

Reviewed 22 April 2014 via mobile

I write to express my thank you and, appreciation if I may, to thank all the staff and personnel for the quality of service you offered me during my stay at the The Pacific Sutera. This was my first visit to Kota Kinabalu, and so I'd like to say a special thank you to the Hotel for being such an...

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Helpful?
Thank Ilyia R
SHR-Management, General Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Ilyia R, Thank you for sharing a succinct review on TripAdvisor. Glad to hear that you had enjoyed the amazing experience. Your compliments are a great motivation for our team as we continuously strive to deliver excellent Sutera Harbour hospitality. Our associates are trained and inculcated with the personalised service culture to ensure all our guests are well looked...

Kajang, Malaysia
Reviewed 22 April 2014

First of all, the scenery and location are already plus points for the hotel. Wonderful location with sea view, golf club, and so on. Pacific Sutera offers rooms with lower rate as compared to Magellan. The quality is all good and friendly stuffs are serving all the time. The food there was excellent for me, nicely cooked and served. Facilities...

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Helpful?
Thank CeSsSssy
SHR-Management, General Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear CeSsSssy, Thank you very much for your succinct review about your recent stay with us! We are always happy to have like-minded guests, like yourself, who appreciate and enjoy our location, guest rooms, facilities, service and amenities. Your recommendation for Sutera Harbour Resort as the ‘Best Hotel In Town’ is very much appreciated and we are greatly looking forward...

Perth, Australia
Reviewed 22 April 2014

Fair to say that the initial impression of the Magellan was that it looked a little tired and in need of some TLC to make it sparkle. The beach is about the size of my backyard and certainly not for swimming. Not much at all around the Magellan unless you are into golf. That said the pool is amazing so...

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Helpful?
Thank Mark S
SHR-Management, Resident Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Mark S, Thank you for sharing a review of your recent stay with us. Glad you found our room to be nice and comfortable. We are happy to inform that refurbishment plans for the rooms’ façade at The Magellan Sutera Resort are already being carried out in stages at the Marina Wing. Hope you will get to experience the...

Hong Kong, China
Reviewed 22 April 2014

I stayed for three nights in this hotel. I enjoy very much with the water sport activities and the swimming pool of this resort. The swimming pool is child-friendly and incorporated with bar that serve wide varieties of drinks. It also connected to a private beach. Considering its design and water sport activities, it is excellent. However, there are also...

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Helpful?
3Thank VK K
SHR-Management, General Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear VK K, Thank you for taking the time post a review about us on TripAdvisor. We are glad to hear that you like the water sport activities, swimming pool facilities and Waves Pool Bar at The Pacific Sutera Hotel. However, we are most concerned to hear that your stay with us indicated a lot of shortfalls. We are disappointed...

Nottingham, United Kingdom
Reviewed 21 April 2014 via mobile

Absolutely beautiful hotel resort. We arrived after spending the past week climbing mt Kinabalu and then sleeping and telling in the jungle- treated ourselves to 2 nights in the Magellan. Definitely pay a bit more for the Magellan over the other hotel. We visited the other hotel pool and it's fine but a lot less luxurious. Hotel staff all incredibly...

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Helpful?
Thank Mishka827
SHR-Management, Resident Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Mishka827, Thank you for the lovely review about your recent stay with us. Great to hear that you had the opportunity to climb Mount Kinabalu and hope that it was a successful climb. We are absolutely happy to know that you had a perfect stay with us at The Magellan Sutera Resort. Your positive comments will go a long...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $138 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
#6 Luxury Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and other travellers.
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Questions? Get answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stayed at the Magellan Club, highly recommend, very quiet. The bay windows overlooking ocean was magical and peaceful.”
 of 5 bubbles rambosambo49, 27 Mar 2017 | Read review
“Get a room with a balcony.”
 of 5 bubbles Knills, 27 Mar 2017 | Read review
“Ask for sea facing rooms to get the most of the sunsets. Higher floors are better.”
 of 5 bubbles simbasen, 27 Mar 2017 | Read review
“I stayed the room overlooking the harbor.”
 of 5 bubbles SyafiqAriffin, 26 Mar 2017 | Read review
“We were on the ground floor. Room's are slightly dated but clean and a good size. I have no complaints.”
 of 5 bubbles vickilock, 21 Mar 2017 | Read review
5 of 5