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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

2,946 reviews
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Traveller (2872)
Room & Suite (600)
Pool & Beach (430)
Overview
  • Excellent45%
  • Very good37%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
“al fresco”(113 reviews)
“country club”(76 reviews)
“five sails”(53 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5.0 Star Hotel
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Offers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,946)Write a Review
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931 - 935 of 2,277 reviews
Reviewed 2 September 2015

Ocean view with king bed in building 6. Although the air-condition has problem, the manager send the engineer, and changed our room with a free drink and snakes as compensation, which is much out of our expectation. A great hotel for family trip.More

Thank ckj_study
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 15 September 2015

Dear ckj_study, Thank you for taking the time to share your stay experience on TripAdvisor. Your ‘5 star’ review is very much appreciated. We are glad that our team was able to resolve your room issue. Glad you also appreciated the warm gesture made by...More

Reviewed 2 September 2015

We travelled with friends to this hotel and were not disappointed as it was lovely. Views were fabulous but no beach at this resort. We were booked on a room only basis but did have breakfast there as it was convenient. There was so mu...More

1  Thank SallyDavidCox
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 15 September 2015

Dear SallyDavidCox, Thank you for posting this succinct '5-star' review on our TripAdvisor page. It brings us great joy to have like-minded guests, like yourself, who appreciate and enjoy our guest room, facilities, amenities and service. We like it that you took the opportunity to...More

Reviewed 2 September 2015

We recently spent three nights at the Magellan Sutera in an executive room with club benefits. The overall stay was fantastic and we were thoroughly spoilt with the services provided by the club, Happy Hour was delightful with a lovely array of food and drinks...More

1  Thank daitken2015
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 15 September 2015

Dear daitken2015, Thank you for taking the time to share your stay experience on TripAdvisor. Your succinct review and ‘5 star’ rating is very much appreciated. It brings us great joy to have like-minded guests, like yourself, who appreciate and enjoy our guest room, facilities,...More

Reviewed 1 September 2015

We had a free upgrade with an ocean view which was fantastic. The stay was somewhat spoilt by the overwhelming smell of cigarette smoke which drifted into the room on both days. Early morning and late evening..... Apart from that the room was a good...More

Thank DryHillsJon
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 15 September 2015

Dear DryHillsJon, Thank you for taking the time to post your review on our TripAdvisor page. We are pleased to know that you appreciated the gesture by our team and enjoyed the fantastic view of the South China Sea as well as the breakfast buffet....More

Reviewed 31 August 2015 via mobile

4 persons stay 2 nights with 2 twins rooms in Sutera Magellan in Aug 2015. First day check-in is bad. It seems the hotel is full and that the staff allocate rooms in a mess. They always ask repeatedly unnecessary questions. Actually everything can be...More

Thank Eddie S
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 15 September 2015

Dear Eddie S, Thank you for taking the time to post a review on our TripAdvisor page. It is essential for us to continuously improve our quality of service. Therefore, your constructive and detailed feedback is highly appreciated. We are most concerned to read that...More

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About
Amenities
Top amenities
Pool
Free Parking
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Breakfast included
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Golf Course
Tennis Court
Outdoor pool
Details
Price range
USD 92 - USD 354 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#4 Family Hotel in Kota Kinabalu
#4 Spa Hotel in Kota Kinabalu
#6 Luxury Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 92 - USD 354 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#4 Family Hotel in Kota Kinabalu
#4 Spa Hotel in Kota Kinabalu
#6 Luxury Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (2872)
Room & Suite (600)
Pool & Beach (430)
Dining (147)
Family and Play Areas (17)
Business Centre & Event Rooms (10)
Questions & Answers
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Yee Ling Elina L
27 January 2018|
AnswerShow all 6 answers
Response from lbanana | Reviewed this property |
Probably a single rollaway bed for a child .
0
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H B
3 December 2017|
AnswerShow all 4 answers
Response from mn00r | Reviewed this property |
I think you can enjoy walking on the beach, the beautiful scenery and the wharf there.
0
Votes
rabymom55
14 November 2017|
AnswerShow all 7 answers
Response from BreadChan | Reviewed this property |
I stayed in Magellan Sutera Resort twice. Yes, they have sea view/pool view, King size double bed, twin bed room with balcony. To check for room detail you may also browse any hotel booking website. Personal Opinion: if you... More
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12345621
Room Tips
"Recommend to ask for ocean view and level 2 or above"
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"Book early for a sea view"
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"I like 6434, this kind of is Ok for me"
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"try and get a pool view as all the rooms have sea views pretty much"
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