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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Traveller (2953)
Room & Suite (609)
Pool & Beach (439)
Overview
  • Excellent45%
  • Very good37%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
“al fresco”(114 reviews)
“five sails”(54 reviews)
“cafe boleh”(53 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
All hotel details
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Reviews (3,041)
There are newer reviews for Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,347 results
Traveller rating
1,029
833
288
112
85
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LanguageEnglish
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1,029
833
288
112
85
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All reviewsal frescofive sailscafe bolehgolf viewbowling alleysilk gardenspice islandmarina clubshuttle busswimming poolsmall beachnorth borneo railwayevery hourclub roommanukan islandthe south china seabuffet breakfast
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831 - 835 of 2,347 reviews
Reviewed 20 May 2016

Flight delay BI 828 on 9/5/16, a group of us were requested to have a short refreshment while waiting for the next flight. As for the flight time, Flight attendance will inform hotel to inform us. However, hotel did not perform their duty. I was...More

1  Thank heidibn2016
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 19 June 2016

Dear heidibn2016, Thank you for taking the time to share your thoughts with us on TripAdvisor. We are deeply saddened to read of your unpleasant experience as it has always been our mission to provide each of our esteemed guests with the best possible hospitality...More

Reviewed 20 May 2016

My first Hotel at Sabah in Five year ago is Shangri la, this is my second Hotel for my second holiday. The overall of the Hotel is great, Clean, comfortable, and nice helpful staff. We stay in a Room facing Golf pitch, each morning open...More

Thank Emma W
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 23 May 2016

Dear Emma W, Thank you for the excellent 5 star review on our TripAdvisor page. We are delighted that you had an enjoyable stay with us. It brings us great joy to have likeminded guests like yourself who enjoys our room, amenities, facitlities and service....More

Reviewed 20 May 2016 via mobile

Even though just short trip .... Was met with awesome attention & smiling faces. From Bell Boy to reception and housekeeping... All greet U with smiling faces. Room & Function are great ... Perfect lighting and most important, clean. Would definitely recommend, be it business...More

Thank PinoyFiestaIhawIhaw
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 23 May 2016

Dear PinoyFiestaIhawIhaw, Thank you for the wonderful review on our TripAdvisor page. We are delighted that you had an enjoyable stay with us. It brings us great joy to have likeminded guests like yourself who enjoys our room, amenities, facitlities and service. Our greatest asset...More

Reviewed 19 May 2016

To start off our stay, they didn't have the room we booked (and paid in advance for...) and didn't offer any apologies or remedies. The beach was filthy and the clean-up was half-hearted and that only occurred after we pointed out the mess to two...More

Thank Rick B
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 20 May 2016

Dear Rick B, Thank you for choosing us as your destination resort as well as sharing your thoughts on TripAdvisor. We are deeply saddened to read of your unpleasant experience as it has always been our mission to provide each of our esteemed guests with...More

Reviewed 19 May 2016

Service were good generally & clean with quite a number of staff. The arrangement of the functions was good with all décor & sitting..a professional hotel for all functions. Have stayed here a few years ago, nice resort with yacht club & golf courses.More

Thank Henry C
Response from SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)Responded 20 May 2016

Dear Henry C, Thank you for the succinct review on our TripAdvisor page. As a 5-star fully integrated resort that is one of the most sought after venue of choice for Meetings, Incentives, Conventions and Events in Sabah, we are certainly delighted to hear of...More

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About
Amenities
Top amenities
Pool
Free Parking
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Breakfast included
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Golf Course
Tennis Court
Outdoor pool
Details
Price range
USD 134 - USD 256 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#4 Family Hotel in Kota Kinabalu
#4 Spa Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
#6 Luxury Hotel in Kota Kinabalu
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 134 - USD 256 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#4 Family Hotel in Kota Kinabalu
#4 Spa Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
#6 Luxury Hotel in Kota Kinabalu
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (2953)
Room & Suite (609)
Pool & Beach (439)
Dining (147)
Family and Play Areas (17)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
CrippleHoney
16 April 2018|
Answer
Response from PerthSquirrel | Reviewed this property |
Hi CrippleHoney- The club rooms at the Magellan are very spacious and have speedy WiFi. Not sure if they have interconnecting rooms though.
0
Votes
Thengle
17 March 2018|
Answer
Response from peterW5426VM | Reviewed this property |
Any room will suit you and your toddlers. They all have pool and ocean views.
0
Votes
Thengle
17 March 2018|
AnswerShow all 5 answers
Response from Anuradha J | Reviewed this property |
I believe the Pacific Sutera has family rooms that have a double bed and 2 single beds. I don't think the Magellan has family rooms but i could be wrong. The normal rooms themselves aren't large enough to accommodate extra... More
0
Votes
Room Tips
"Hotel offers room with either sea-view or golf-course-view. Choose higher floor for better views."
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"good sea view"
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"Ask for up grade to 11th floor !!"
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"best views"
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