We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Ctrip.comUSD 145*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 345*
USD 145*
Great Deal
USD 222*
USD 222*
Compare best prices from top travel sites
and 12 more sites!
Professional photos
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,596 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,003: English reviews
Start your review of Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
 Click to rate
Shah Alam, Malaysia
Reviewed yesterday NEW

Firstly the room is adequate with good architecture when it comes to showering and watching TV at the same time (thats a bonus). Despite the heavy traffic of SEA customers (e.g. China/ Korea) the staffs are trained well to handle and adopt to the hustle Good work Worth the price and claimed 5-star Hotel.

 Report
Helpful?
Thank ChineseMalayBoy
Sydney, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 21 March 2017

Gosh there are so many great stuff about this place that I don't know where to start.OK, From check in to check out outstanding service and an outstanding hotel. Staff are a credit to the brand name and themselves . Staff there were super helpful, attentive, and friendly. We enjoy our breakfast and evening drinks at the Pacific Club, the...

 Report
Helpful?
Thank Q A
About Hotel's Favourite Review
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Q A, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are so happy to know that your vacation here with us has been nothing but pleasant. It is a great...

Melbourne
Reviewed 2 days ago NEW

We have just returned home after a 3 week holiday in Borneo. First, a trip to the Borneo Rainforest Lodge in the south east to see the Orangutans in the wild. The last fortnight we booked into Magellan at Sutera Harbour. This was an unusual holiday for us as we had never stayed at a resort. Overall, not 5 Star...

 Report
Helpful?
Thank David W
Kuching, Malaysia
Reviewed 3 days ago NEW

I must say this is not the average person on an average out-of -town-stay expecting the average. Upon arrival and departure, I noticed the front staff including the concierge of the day were quite professional and engaged. As my purpose was conference delegate, I do expect exceptional service, layout and facilities. Buffet breakfast was nice, coffee was to my taste.

 Report
Helpful?
Thank anabellaelizabeth55
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear anabellaelizabeth55, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking forward...

Kuala Lumpur
Reviewed 4 days ago NEW

Arrived at hotel, raining, concierge don't even bother to help open the car door. Lucky I was with my elder boy who helped with luggage while I carry my 4yo who fell asleep. They were so busy chatting & not even bothered to assist. This is definitely NOT even 1 star. Check in was ok, room was ok although it's...

 Report
Helpful?
Thank Malsy77
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Malsy77, Thank you for this valuable feedback. We apologise for the experience that did not meet your expectation. Please be assured that this incident is not reflective of the usual service standards that we pride ourselves on. We are dedicated to customer care and your constructive feedback has been channeled to our team for further improvement as it is...

Melbourne, Australia
Reviewed 4 days ago NEW

What an amazing place, we stayed here for a week and believe me I wish it was longer, friendly helpfull staff, delicious buffet breakfast, and dont even let me start at the view from this hotel, amazing, amazing amazing, I will go back to this resort in a flash. Thanks for all the smiles. Terimakasi.

 Report
Helpful?
Thank 007MG
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear 007MG, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking forward...

Reviewed 4 days ago NEWvia mobile

Not even value for one star with this kind service. Poor and terrible front desk service including the manager. Let guest standing waiting for 30minutes when that is internal issue. Requested suite room + seaview deluxe, previous guest not checking out and cause non available of the room but until my arrival at 4pm, no one give at least a...

 Report
Helpful?
Thank CHUA S
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear CHUA S, Thank you for this valuable feedback. We apologise for the experience that did not meet your expectation. Please be assured that this incident is not reflective of the usual service standards that we pride ourselves on. We are dedicated to customer care and your constructive feedback has been channeled to our team for further improvement as it...

Perth, Australia
Reviewed 5 days ago NEW

We stayed in two different room, the first time was quite a long walk to lift, reception etc, second time we asked for a closer room and a better view. Which we received. Room with Balcony was worth the extra cost, to sit out in and view of ocean, drying of clothes. Bathroom had the strange louvre windows accessing the...

 Report
Helpful?
Thank suey63
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear suey63, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking forward...

Reviewed 5 days ago NEWvia mobile

Can't say anything bad about the setting or the very charming and friendly service. All I can say is it is not appropriate for construction work with drills and saws at 11pm in a hotel. And certainly not at the grade or cost of this hotel. I don't think I have ever experienced this in an apartment or hotel. I...

 Report
Helpful?
Thank John C
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear John C, Thank you for this valuable feedback. We apologise for the experience that did not meet your expectation. Please be assured that this incident is not reflective of the usual service standards that we pride ourselves on. We are terribly sorry that your experience with our beautiful resort has been ruined by the noise. It is surprising for...

Reviewed 6 days ago NEWvia mobile

This is a nice property which is closer to a 4 star than 5 star hotel. There are ample facilities and friendly staff. Restaurant staff appear more organised at the Pacific Sutera rather than the Magellan overall. My main criticism is the the staff at the Al Fresco Cafe at the Magellan who appeared completely clueless and oblivious to the...

 Report
Helpful?
Thank DaniMW
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear DaniMW, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We must apologize on behalf of the training staff at Al Fresco Cafe as they are rather new and have plenty to...

2,551 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2451)
Viewed
View from Room (182)
Viewed
Room/Suite (267)
Viewed
Hotel & Grounds (398)
Viewed
Bathroom (74)
Viewed
Dining (116)
Viewed
Pool/Beach Area (365)
Viewed
Family/Play Areas (14)
Viewed
Business Centre/Function Rooms (7)
Viewed
Other (1028)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (100)
Viewed
Hotel & Grounds (61)
Viewed
Room/Suite (4)
Viewed
Dining (15)
Viewed
Pool/Beach Area (3)
Viewed
Business Centre/Function Rooms (1)
Viewed
View from Room (4)
Viewed
Other (12)
04/06/2017 05/06/2017
Hotels you might also like...
Also consider these accommodations in or near Kota Kinabalu
1.9 km away
Le Meridien Kota Kinabalu
Le Meridien Kota Kinabalu
#6 of 91 in Kota Kinabalu
2,022 reviews
2.6 km away
Hyatt Regency Kinabalu
Hyatt Regency Kinabalu
#4 of 91 in Kota Kinabalu
1,378 reviews
17.2 km away
Nexus Resort & Spa Karambunai
Nexus Resort & Spa Karambunai
#14 of 91 in Kota Kinabalu
1,304 reviews
Show Prices
Show Prices
Show Prices
22.9 km away
Shangri-La’s Rasa Ria Resort & Spa
2.8 km away
Hotel Sixty3
Hotel Sixty3
#1 of 91 in Kota Kinabalu
642 reviews
3.0 km away
Hotel Eden54
Hotel Eden54
#3 of 91 in Kota Kinabalu
1,163 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $158 - $408 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Travelocity, Orbitz, Expedia, Agoda, Ctrip TA, Cancelon, Priceline, getaroom.com, Evoline ltd, TripOnline SA, HotelQuickly and Hotel.de so you can book your Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#4 Spa Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
#7 Luxury Hotel in Kota Kinabalu
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and other travellers.
52 questions
Ask a question

See all questions (52)

Questions? Get answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the Magellan is secluded for those who needs a quiet alone time.”
ChineseMalayBoy, 26 May 2017 | Read review
“Sea views and a room with a balcony”
738DavidW, 25 May 2017 | Read review
“The only thing I would give credit to is the SeaView Room, the view that's all. Nothing else.”
Malsy77, 23 May 2017 | Read review
“ask for a room with a sea view closer to the lobby.”
suey63, 22 May 2017 | Read review
“recommend club room”
j0shuakil, 15 May 2017 | Read review
5 of 5
Ctrip.com
USD 145* /night
View Deal
Orbitz.comUSD 222
Hotwire.comUSD 222
Expedia.comUSD 345
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates