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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

TripAdvisorUSD 156*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 370*
USD 156*
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USD 179*
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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,590 Reviews from our TripAdvisor Community

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Showing 1,998: English reviews
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Reviewed today NEWvia mobile

Not even value for one star with this kind service. Poor and terrible front desk service including the manager. Let guest standing waiting for 30minutes when that is internal issue. Requested suite room + seaview deluxe, previous guest not checking out and cause non available of the room but until my arrival at 4pm, no one give at least a...

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Helpful?
Thank CHUA S
Sydney, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 21 March 2017

Gosh there are so many great stuff about this place that I don't know where to start.OK, From check in to check out outstanding service and an outstanding hotel. Staff are a credit to the brand name and themselves . Staff there were super helpful, attentive, and friendly. We enjoy our breakfast and evening drinks at the Pacific Club, the...

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Helpful?
Thank Q A
About Hotel's Favourite Review
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Q A, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are so happy to know that your vacation here with us has been nothing but pleasant. It is a great...

Perth, Australia
Reviewed yesterday NEW

We stayed in two different room, the first time was quite a long walk to lift, reception etc, second time we asked for a closer room and a better view. Which we received. Room with Balcony was worth the extra cost, to sit out in and view of ocean, drying of clothes. Bathroom had the strange louvre windows accessing the...

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Thank suey63
Reviewed yesterday NEWvia mobile

Can't say anything bad about the setting or the very charming and friendly service. All I can say is it is not appropriate for construction work with drills and saws at 11pm in a hotel. And certainly not at the grade or cost of this hotel. I don't think I have ever experienced this in an apartment or hotel. I...

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Thank John C
Reviewed 2 days ago NEWvia mobile

This is a nice property which is closer to a 4 star than 5 star hotel. There are ample facilities and friendly staff. Restaurant staff appear more organised at the Pacific Sutera rather than the Magellan overall. My main criticism is the the staff at the Al Fresco Cafe at the Magellan who appeared completely clueless and oblivious to the...

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Helpful?
Thank DaniMW
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear DaniMW, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We must apologize on behalf of the training staff at Al Fresco Cafe as they are rather new and have plenty to...

Sandakan Division, Malaysia
Reviewed 2 days ago NEW

Well known five star hotel in Sabah for its golf course. The room is like other nice hotels, but the garden is really nice especially with the marina and self made mini beach. Really nice to walk by the sea at evening. There is free shuttle bus to town. The hotel is far from town and no attraction near by...

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Helpful?
Thank wengSDK
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear wengSDK, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking forward...

Hobart, Australia
Reviewed 2 days ago NEW

We booked a "Club Golf View" room at the Pacific. The room was spacious and well presented. My husband loved the view and enjoyed overlooking the golf course. On the first evening, we headed off to the Club for the evening canapes and drinks and we horrified to find the club was over run by families, with children running riot...

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Helpful?
Thank Debbie N
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Debbie N, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking...

Lismore, Australia
Reviewed 2 days ago NEW

My wife and I stayed at the Magellan Sutera for a week and had a thoroughly enjoyable time. From the time we arrived at Reception to leaving a week later, the staff were very helpful, always obliging, friendly and would go out of their way for any requests we had. The hotel was a surprise packet of activities, some proving...

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Helpful?
Thank anthonyscicluna1
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear anthonyscicluna1, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We're glad that Bonaventure was a great service to you and your wife! We will definitely pass on this compliment to him....

Utrecht, The Netherlands
Reviewed 3 days ago NEWvia mobile

Based on all positive reactions on Tripadvisor and having traveled quite a lot in Asia, I was expecting a similar experience. At first the Hotel entrance was indeed great, however service at check in was already less friendly than used to. The room was a deception - not luxureous at all, very noisy ! Breakfast was not too bad, however...

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Helpful?
Thank PR_S18
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear PR_S18, Thank you for this valuable feedback. We apologise for the experience that did not meet your expectation. Please be assured that this incident is not reflective of the usual service standards that we pride ourselves on. We are dedicated to customer care and your constructive feedback has been channeled to our team for further improvement as it is...

Perth
Reviewed 3 days ago NEW

My husband and I stayed here 5-12 May using Luxury Escapes at the Magellan The hotel was absolutely fabulous. The inclusion of many wonderful activities and meals. All the staff were amazing, friendly and went over and beyond to make sure your stay with them memorable. Daily buffet breakfast was included and was always good, never a wait, the staff...

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Helpful?
Thank Canguys
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Canguys, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking forward...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $161 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#4 Spa Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
#7 Luxury Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and other travellers.
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Questions? Get answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room with a sea view closer to the lobby.”
suey63, 22 May 2017 | Read review
“recommend club room”
j0shuakil, 15 May 2017 | Read review
“ring prior to arriving”
R7041WUangelam, 15 May 2017 | Read review
“Select room with sea view”
ReneeMeow, 14 May 2017 | Read review
“be careful with the upgrades”
andyrduggins, 12 May 2017 | Read review
5 of 5
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USD 156* /night
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Hotels.comUSD 175
Expedia.comUSD 179
CancelonUSD 370
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*Disclaimer
Prices are for 1 room, 2 adults
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