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The Palace Hotel Kota Kinabalu

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212 Reviews from our TripAdvisor Community

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Showing 166: English reviews
Amsterdam, The Netherlands
Reviewed 9 October 2013

The rooms were a bit boring and noisy (at every room the dated air-con is just outside your window). The breakfast is nothing special as well, but there was just enough to grab a few things and order some eggs if you arrive at 9.30 am. The location is on a hill, a bit outside of the city centre, so...

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Helpful?
Thank T_Heavenly
London
Reviewed 6 September 2013

This place is OK. No better. Things I didn't like: breakfast is very average - disappointing when you turn up with 30mins still to go and the buffet is decimated, and it's hard to find staff to request they bring extra food out (or even a fork to eat with!) Also wasn't impressed that despite a 2pm check-in policy, we...

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Thank Mango212
Byron Bay, Australia
Reviewed 4 September 2013 via mobile

The Palace Hotel is reasonable in price, my wife and I stayed there for a week after we had done a 12 day tour. The staff went out of their way to make sure that we were comfortable, it's a friendly hotel and has good food, a gym and a pool. It was only a 15 minute walk to the...

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1Thank Tim K
Malaysia
Reviewed 20 August 2013

The room is big, clean, new and comfortable. The guests can get a complimentary of welcome drinks coupon once check in, so you can redeem the drinks during your stay in hotel. The staff is friendly. That is a universal adapter in the room. Hairdryer, safety box, fridge, kettle are provided, The hotel is located in town but on a...

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Thank ChongSY
BS
Reviewed 14 August 2013

We arrived early and was given welcome drink while waiting for check in. The hotel staff kindly made 2 extra drinks for my family. The hotel has a beautiful swimming pool amidst overlooking green forest and nature path. There is a shallower pool for children too. Good poace to relax and have fun with family.

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1Thank travelerBs
Adelaide
Reviewed 31 July 2013

I really liked it here, the staff were great, the mall next door has everything you would need. The only thing to be aware of is the lack of nightlife. You have to take a taxi to the city. Having said that if you use this hotel as a base, you can still get picked up for all your tours...

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1Thank Wadstorm
Byron Bay, Australia
Reviewed 29 July 2013

I was pleasantly surprised by this hotel. It is set in a quiet part of town on a hill and is a taxi ride away from the market area or you can take the complimentary shuttle to town.We chose to get room service for dinner as didn't feel like wasting 30RM on a taxi to find food.The food in the...

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2Thank funnydude
Las Vegas, Nevada
Reviewed 29 July 2013 via mobile

We stayed for three nights at the Palace Hotel in July. We had a great stay and found the staff especially ray the manage super helpful. He spoke English very well and help us find directions, fixed my moms computer and even printed out a map for us. The pool was great, there is a nature hike that you should...

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Thank April O
Seattle
Reviewed 27 July 2013

We stayed here after hiking Mt Kinabalu as we noticed that they had a pool and wanted to relax a bit. Unfortunately due to other plans we were never able to use it, but we did manage to swing by and it seemed reasonable. Overall though the hotel was comfortable, but we had a couple of issues. First it took...

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Thank HelloFromSeattle
Malaysia
Reviewed 25 July 2013

Checked in for one night stay in the hotel, was given two adjoining single beds, called the reception to ask to change room. Staff said will call back to the room after checking. Waited in the room for bout 10 mins but no call came, so we went down to the reception. No staff was seen making the effort to...

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Thank willyyilly

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry

Additional Information about The Palace Hotel Kota Kinabalu

Address: No 1 Jalan Tangki, Kota Kinabalu 88100, Malaysia (Formerly Berjaya Palace Hotel)
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $39 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palace Hotel Kota Kinabalu 4*
Number of rooms: 151
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Also Known As:
Palace Hotel Kota Kinabalu
The Palace Hotel Kota Kinabalu Sabah
Hotel Style:
#7 Best Value Hotel in Kota Kinabalu
#11 Luxury Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from The Palace Hotel Kota Kinabalu staff and other travellers.
1 question
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Kota Kinabalu, Malaysia

Patrik Martinsson Via -> Tripadvisor Web Portal

Thank you for your comments pertaining to your recent stay with us.

The experience and comments you described has caused us deep concern. We would like to offer our sincere apologies for any frustrations that may have caused. The comments and suggestions have been carefully noted by our team and these have certainly raised concern that needs to be addressed and will inspire us to strive harder in servicing our hotel guests. However, allow us to share with you on our findings.

The standard room assigned for your stay from September 14 to 17, 2015 was Room 014 (Wing B) and yes, all our standard rooms are located at the basement. The dry spell and the weather lately have contributed to the indoor environment where we felt the air-conditioning could not even conquer the heat and are seemingly stuffy! To add the situation worsen, unfortunately, upon the day of your arrival, 01 of the compressor of air-conditioning unit at the walkway broke down on Sunday, September 13, 2015 evening. As this job requirement is catered by a appointed contractor who is waiting for a new parts to arrive, we totally agree that the walkway is stuffy especially when the corridor doors are closed at all times.

With our Duty Manager’s assistance, Addyzan immediately attended to your comment and you were moved to Room 001 (Wing A) upon your agreeable to the room inspection prior to moving. Addyzan apologized for not having the opportunity to inform you pertaining to the compressor’s shortfall. However, the compressor was changed on Monday evening itself and the air-conditioning is now up and operating smoothly.

Patrik, kindly rest assured that the comments received have been of value to us in order to provide the best possible standards to our guests at all times. We sincerely regret that you did not convey your disappointments immediately to our Reception Desk should the change of

room only is not ethical as our aim and intent is to ensure our team is totally customer-focused and all guest concerns and disappointments are handled quickly and efficiently.

We hope the above is in order and if we can be of any assistance, please do not hesitate to contact us know. Thank you.

THE MANAGEMENT

over a year ago

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Questions? Get answers from The Palace Hotel Kota Kinabalu staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms with windows have good view of city and surrounding trees/plants”
 of 5 bubbles Mattsa87, 20 Oct 2016 | Read review
“upper floors are brighter and quieter. shoes for gym.”
 of 5 bubbles coolclarec, 15 Jul 2016 | Read review
“quite room isolated from the busy kk”
 of 5 bubbles azyyatii, 12 May 2016 | Read review
“Higher floors have magnificent view.”
 of 5 bubbles valeriec332, 24 Mar 2016 | Read review
“Room 116 has two windows”
 of 5 bubbles InsightSuite, 20 Mar 2016 | Read review
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