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The price you found is 31% lower than this hotel's average rate of USD 54/night.
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Rooms are clean. Staff friendly and helpful. I like that they are green hotel and their recycle activities.. i notice that this hotel is internationally recognise as a green hotel. All their chinese new year decoration is made from recycle items
We came with a meeting group to this hotel on 12 January 2017 ,
but this time the Room 416 wifi connection is very very slow, at times we could not get
connection at all. Despite informing the Front Desk, it did not seem to...More
Response from ThePalaceHotelKK, The Management at The Palace Hotel Kota KinabaluResponded 10 February 2017
Dear WorldGlutton, via:tripadvisor
We apologise for the slow internet connection during your recent stay with us. Our service provider was upgrading the system during the tenure of your stay. It has since been rectified.
On the wash towels, as a green hotel, we replenish them...More
We booked this hotel since we hiked Kota Kinabalu mountain the other day and our guide picked us up infront of the hotel.
Our room was clean and comfortable eventhough it was cheap. The receptionist was kind enough to pack our breakfast for take away...More
Okay over role the hotel is good, the place is clean and the bar at ground floor is happening.
Room was just renovated and the concepts are nice. The only things is service at the reception must be the main point look into....the bell service...More
The palace hotel is almost an institution in Kota Kinabalu. I remember staying there with my classmates almost 30 years ago. And then later on attending Toastmasters meetings there. For a hotel this old, you'd expect it to be rather run down. However in the...More
3 Thank Brendan W
Response from ThePalaceHotelKK, The Management at The Palace Hotel Kota KinabaluResponded 23 December 2016
We are very proud to share that we have carried out refurbishment in recent years to ensure that our guests continue to enjoy a comfortable and pleasant stay with us.
Our priority is our guests' comfort and we will keep on apgrading our amenities and...More
USD 35 - USD 64 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#13 Luxury Hotel in Kota Kinabalu
Non-Smoking Rooms ,
Number of rooms
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Patrik Martinsson Via -> Tripadvisor Web Portal
Thank you for your comments pertaining to your recent stay with us.
The experience and comments you described has caused us deep concern. We would like to offer our sincere apologies for any frustrations that may have caused. The comments and suggestions have been carefully noted by our team and these have certainly raised concern that needs to be addressed and will inspire us to strive harder in servicing our hotel guests. However, allow us to share with you on our findings.
The standard room assigned for your stay from September 14 to 17, 2015 was Room 014 (Wing B) and yes, all our standard rooms are located at the basement. The dry spell and the weather lately have contributed to the indoor environment where we felt the air-conditioning could not even conquer the heat and are seemingly stuffy! To add the situation worsen, unfortunately, upon the day of your arrival, 01 of the compressor of air-conditioning unit at the walkway broke down on Sunday, September 13, 2015 evening. As this job requirement is catered by a appointed contractor who is waiting for a new parts to arrive, we totally agree that the walkway is stuffy especially when the corridor doors are closed at all times.
With our Duty Manager’s assistance, Addyzan immediately attended to your comment and you were moved to Room 001 (Wing A) upon your agreeable to the room inspection prior to moving. Addyzan apologized for not having the opportunity to inform you pertaining to the compressor’s shortfall. However, the compressor was changed on Monday evening itself and the air-conditioning is now up and operating smoothly.
Patrik, kindly rest assured that the comments received have been of value to us in order to provide the best possible standards to our guests at all times. We sincerely regret that you did not convey your disappointments immediately to our Reception Desk should the change of
room only is not ethical as our aim and intent is to ensure our team is totally customer-focused and all guest concerns and disappointments are handled quickly and efficiently.
We hope the above is in order and if we can be of any assistance, please do not hesitate to contact us know. Thank you.
25 September 2015|
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Response from Shanmugam K | Reviewed this property |
Hi , I think during my visit to KK and stay in the Palace hotel, there are not much issue. Basically i can feel the new refurbishment and people are also very nice. I mean the staff there. Good stay for the price paid.