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24/12/2017 25/12/2017
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    Shangri-La's Tanjung Aru Resort & Spa

    20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia
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    24/12/2017 25/12/2017
     21 people are viewing this hotel
    USD 329*
    USD 291*
    SAVE USD 38
    USD 294*
    USD 294*
    Traveller (3365)
    Room & Suite (792)
    Storyboard
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    Overview
    • Excellent58%
    • Very good28%
    • Average9%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “kinabalu wing” (280 reviews)
    “sunset bar” (488 reviews)
    “kinabalu club” (153 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Water Park
    Tennis Court
    Kids Club
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from Shangri-La's Tanjung Aru Resort & Spa
    Special Rate: Rediscover Tanjung Wing
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    Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
    2,874 reviews
    #8 of 91 hotels in Kota Kinabalu
     
    Airport View Hotel
    5 reviews
    #67 of 91 hotels in Kota Kinabalu
     
    Le Meridien Kota Kinabalu
    2,204 reviews
    #2 of 91 hotels in Kota Kinabalu
     
    Zara's Boutique Hotel
    103 reviews
    #27 of 91 hotels in Kota Kinabalu
     
    Rooms
    24 Dec.25 Dec.
    |
    1 room, 2 adults, 0 children
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    Write a ReviewReviews (3,825)
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    21 - 25 of 3,005 reviews

    Reviewed 1 November 2017

    Our first experience staying at the Shangri-La was some 23 years ago; we had a wonderful time then and weren't disappointed this time around either. We mentioned to the hotel staff before we arrived that we were celebrating our anniversary, well to our surprise the...More

    Thank jnpg434
    Response from ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & SpaResponded 2 November 2017

    Dear jnpg434, Thank you so much for this lovely review of the resort and for giving us full rating. I will share this with the team, especially Linda and James who will be very happy to see this. We look forward to welcoming you back...More

    Reviewed 29 October 2017 via mobile

    Room 9408 in the Kinabalu wing was terrible. Air con was not working properly, especially in the night. Water was leaking from the lights in the toilet. Tried to get the hotel to fix the issue several times during the stay but we either go...More

    2  Thank gfyraw
    Response from ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & SpaResponded 1 November 2017

    Dear gfyraw, Thank you for your review of the resort. Please accept our deepest apologies for the shortfalls you had encountered during your stay here. I am very sorry to hear that our colleagues had failed to communicate effectively with you when you pointed these...More

    Reviewed 29 October 2017

    We stayed at this hotel because we were attending a traditional Kadazan wedding nearby. This resort is perfect for families but if you're a couple looking for luxury and relaxation this is not the hotel for you. The hotel is very popular with Chinese families....More

    2  Thank John F
    Response from ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & SpaResponded 2 November 2017

    Dear John F, Thank you for this review. I am terribly sorry to hear that we had fallen below your expectations. We note your feedback about the standard of service at the restaurants and bars and will take immediate action to rectify it. We also...More

    Reviewed 26 October 2017

    Just 3 nights to check out the area - very convenient if you are visiting the islands or diving with Borneo Divers as their shop & jetty are right next door. As others have said it is a big resort style hotel with many family's...More

    Thank Rod P
    Response from ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & SpaResponded 2 November 2017

    Dear Rod P, Thank you very much for this review of the resort. I am certain many people will find this most useful. We wish you many more happy travel adventures in future and hope to welcome you back soon. Yours sincerely, Claudina Wong Director...More

    Reviewed 23 October 2017

    This resort is perfect for families but if you're looking for 5 star luxury and relaxation this is not the place.Breakfast was horrific due to the volume of people, it was like a feeding frenzy. We stayed in a sea view room in the Tanjung...More

    1  Thank lemontartEngland
    Response from ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & SpaResponded 24 October 2017

    Dear lemontartEngland, Thank you for taking the time to write this review. I am very sorry to hear that we had fallen short of your expectations when you were here with us recently. Please accept our sincere apologies for these shortcomings. We will endeavour to...More

    Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
    2,874 reviews
    #8 of 91 hotels in Kota Kinabalu
     
    Airport View Hotel
    5 reviews
    #67 of 91 hotels in Kota Kinabalu
     
    Le Meridien Kota Kinabalu
    2,204 reviews
    #2 of 91 hotels in Kota Kinabalu
     
    Zara's Boutique Hotel
    103 reviews
    #27 of 91 hotels in Kota Kinabalu
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Room Service
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • USD 214 - USD 417 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Romantic Hotel in Kota Kinabalu
    • #1 On the Beach Hotel in Kota Kinabalu
    • #2 Family Hotel in Kota Kinabalu
    • #2 Spa Hotel in Kota Kinabalu
    • #2 Business Hotel in Kota Kinabalu
    • #3 Luxury Hotel in Kota Kinabalu
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 492
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Ctrip TA, Orbitz, TripOnline SA, getaroom.com, Hotwire, HotelQuickly, Cancelon and Evoline ltd so you can book your Shangri-La's Tanjung Aru Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Malaysia >
    • Sabah >
    • West Coast Division >
    • Kota Kinabalu District >
    • Kota Kinabalu
    • Also Known As
    • Shangri-La`s Tanjung Aru Resort And Spa ,
    • Shangri-La`s Tanjung Aru Hotel Kota Kinabalu ,
    • Shangri Las Tanjung Aru Resort ,
    • Shangri Las Tanjung Aru Hotel ,
    • Shangri La Kota Kinabalu ,
    • Shangri-La's Tanjung Aru Resort & Spa Kota Kinabalu, Sabah
    Add Photo Photos
    Traveller (3365)
    Room & Suite (792)
    Pool & Beach (559)
    Dining (261)
    Hotel & Grounds (2009)
    Bathroom (72)
    Family and Play Areas (36)
    Business Centre & Event Rooms (22)
    Nearby
    Nearby HotelsSee all 91 hotels in Kota Kinabalu
    Zara's Boutique Hotel
    103 reviews
    1.58 km away
     
    Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
    2,874 reviews
    2.31 km away
     
    Airport View Hotel
    5 reviews
    1.49 km away
     
    Le Meridien Kota Kinabalu
    2,204 reviews
    4.33 km away
     
    Nearby Restaurants
    Sunset Bar at Shangri-La's Tanjung Aru Resort and Spa
    507 reviews
    .20 km away
    Shang Palace
    113 reviews
    .21 km away
    Cafe Tatu
    41 reviews
    .10 km away
    Peppino at Shangri-La's Tanjung Aru Resort and Spa
    150 reviews
    .08 km away
    Nearby Attractions
    Tanjung Aru Beach
    259 reviews
    .97 km away
    Tanjung Aru Perdana Park
    243 reviews
    1.36 km away
    Let's Climb Mount Kinabalu
    102 reviews
    1.40 km away
    Canopy Walk
    64 reviews
    1.58 km away
    Ask a question
    Questions & Answers
    Matt P
    15 December 2017|
    Answer
    Response from richardhudson5 | Reviewed this property |
    Really sorry but I have no idea
    0
    Votes
    Justine W
    29 November 2017|
    AnswerShow all 8 answers
    Response from Bluetayls | Reviewed this property |
    As others say use Uber as really cheap. We enjoyed SOULed OUT at Imago shopping centre in KK
    0
    Votes
    H B
    8 November 2017|
    AnswerShow all 4 answers
    Response from JLionstone | Reviewed this property |
    Since here cannot paste any website link, i think you already know where is the main page for STAR Marina. Those mentioned items are under "Water Sports - Motorised". If you can access that page, then there has hyper link... More
    2
    Votes
    Room Tips
    "Tanjung Wing faces the sea and pool and the Kinabalu Wing faces the pool and Mt Kinabalu."
    Read review
    "Club Rooms with Club Lounge Access!"
    Read review
    "Always opt for a sea facing room as the sunsets are amazing."
    Read review
    "Corner suites are large and provide extra space"
    Read review
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