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Shangri-La's Tanjung Aru Resort & Spa

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3,396 Reviews from our TripAdvisor Community

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Showing 2,715: English reviews
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 days ago NEW

The rooms were lovely, and very clean. We loved out bed, it was very very comfortable and we slept so well throughout our stay. The hotel grounds were beautiful and well taken care of. There is a big pool area, with a kids pool and an adult pool. No swim up bar in the adult pool though. The buffet breakfast... More 

Helpful?
1 Thank Susheel Kaur Dh... J
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW via mobile

Over the years I have visited many countries to view the sunset and to date the best that I have ever sèen is at Tanjung Aru. The pictures that I am attaching speaks better than what I can describe in words. Watching the sunset is not an easy task as much will need to depend on the weather on the... More 

Helpful?
Thank David G
Claudina W, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear David G, Thank you for your lovely review and for giving us full rating. We'd love to see your photos of the sunset! If you are posting them on social media, can you tag us #ShangriLaTAH ? We hope to welcome you back again soon. Until we meet again, safe travels always. Yours sincerely, Claudina Wong Director of Communications... More 

Keningau, Malaysia
1 review
Reviewed 1 week ago NEW

To whom it may concern, My husband and I have been waiting for this as our 3yo son loves your pool during our last visit in May for a friend's baby shower. Unfortunately, our recent stay was unpleasant & it has shaken our belief in your hotel ability to provide polite service by certain hotel staff. It all started with... More 

Helpful?
Thank Sharon S
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Sharon S, I read your review with much concern. Can you kindly contact me personally as we would like to begin immediate investigations into these matters? You can contact me at email address tah@shangri-la.com. I look forward to hearing from you soon. Thank you. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu More 

Dartford, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

We chose this hotel because of the location and we were not disappointed although the hotel does need refurbishment which they are addressing by doing extensive work but we didn't let it spoil our holiday. The hotel staff were helpful and polite and could not do enough for you and the grounds are beautiful, rooms clean and all other areas... More 

Helpful?
2 Thank Adam B
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Adam B, Thank you for taking the time to write this review of the resort. We are happy to hear that you had enjoyed your stay here and will definitely take your suggestion into serious consideration. We hope to see you again soon. Until then, safe travels always and happy holidays! Yours sincerely, Claudina Wong Director of Communications Shangri-La's... More 

Singapore
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

The hotel looks a bit old however the service quality provided by some of the staff had made our 4 days 3 nights trip a memorable and unforgettable ones. Thank you Ms Heilivia, Ms Charlene, Mr Baharom, Mr Chris, Mr Andrew and Mr Daniel. Job well done to you guys and please continue with your good work :)

Review collected in partnership with shangri-la.com

Helpful?
1 Thank Kimlgk
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Kimlgk, Thank you so much for this lovely review. We are really happy to hear that you had had a memorable stay here. I will convey your message to Heilivia, Charlene, Baharom, Chris, Andrew and Daniel... I am sure they will be delighted to read this! Until we meet again, safe travels always and happy holidays. Yours sincerely, Claudina... More 

Al Khobar, Saudi Arabia
Level Contributor
378 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed 1 week ago

The official website says this is a luxury 5-star resort, but it falls short of such a claim. Having stayed in a good number of hotels making such claims, this hotel comes low down the list. What lets it down is the very poor attention to detail and staff that cannot multi-task. The staff are lovely and friendly, but if... More 

Helpful?
1 Thank Superpear
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Superpear, Thank you for taking the time to write this comprehensive review of the Resort. Please allow me to sincerely apologize to you for what sounds like a frustrating experience. We are sorry for the inconveniences you had encountered during your recent stay here. Please rest assured that your comments will be brought up to the relevant team for... More 

Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago

Lovely Hotel but spoilt by Chinese Tourists the whole week we were there they dominated the resort. We would never go back, it was horrendous. Hotel is in need of refurbishment.Hotel staff were wonderful, could not do enough for you. Beautiful grounds, nice beach. Food could be better, more western style food is needed, but they cater for the Chinese!!!... More 

Helpful?
1 Thank jennifer s
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear jennifer s, Thank you very much for giving us full rating. On behalf of all my colleagues, thank you for the compliments. It means a lot of us all. We appreciate your review and all the feedback our guests have given us in the past. We have listened and learned from these and have improved our products and services.... More 

Edinburgh, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

Very pleasant stay at this hotel. It was very unique with its ethnic decor and had some stunning views of the sea and Gaya island. Food and drinks were a little over priced but I think that's the same at any 4/5 star hotel in KK. Staff were polite, helpful and friendly - actually Borneo as a whole has the... More 

Helpful?
1 Thank gilbiethe1
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear gilbiethe1, Thank you very much for taking the time to write this review of the resort. We are so happy to read that the both of you had enjoyed your Borneo holiday. With regards to your query regarding the service charge, it is a charge imposed over and above the cost of goods or services. Usually practised in the... More 

London
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 2 weeks ago

This is going to be a long review, and I am afraid not a good one. I have tried to break down my experience with some reasoning for why the STAR is now not a premium experience worth the price after talking to local friends, so it might be a bit rambling. I am a long time visitor to Kota... More 

Helpful?
10 Thank thumpa28
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear thumpa28, I am very sorry to hear that your recent stay at Shangri-La's Tanjung Aru Resort & Spa was not up to your expectations. We note your comments about the behaviour of some guests here, the quality of food and the Sunset Bar. Rest assured, we will work on improving the processes involved and hope to create better practices... More 

Woodford, United Kingdom
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 weeks ago

We stayed her for just one night for a night of luxury and pampering before we took off to the jungle. Its a stunning place, you could visit the orangutans, which we did not do as we were off to see them in the proper wild, and i'm not into seeing animals in captivity but i would imagine in a... More 

Helpful?
Thank Laura M
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Laura M, Thank you so much for this wonderful review of the resort and for giving us full rating. We are very happy to hear that you had had the opportunity to see the orangutans in Sepilok Wildlife Centre while you were in Borneo. Watching these primates is such a surreal experience, isn't it? We all look forward to... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
A paradise for the senses surrounded by natural beautyA gentle breeze caresses your face as you wake to the sound of waves lapping the beach. The balcony opens up to an inspiring vista of sparkling coral islands and swaying of palm trees. Tunku Abdul Rahman Park, bordered by crystal clear waters and lush vegetation Sophistication surrounds you in a lavishly decorated suite inspired by Borneo’s rich cultural heritage. Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu, is a perfect tropical getaway, a luxurious tranquil retreat just a short drive from the city.Yet, excitement beckons as you set out to discover all Kota Kinabalu’s delights. Making your way to Kinabalu National Park, you are thrust into a jungle paradise of natural wonders, rugged landscapes and scenic beauty. From the Rafflesia, the largest flower in the world, to the famous Orangutans in their natural habitat, it only gets more breathtaking every step of the way.The afternoon is spent exploring the picturesque town of Kota Belud. As Sabah’s largest and most popular open market, you find gems of all sorts, ranging from handmade handicrafts to mouth-watering local delights like natural honey.Back at the resort, you look forward to a sunset cruise, which departs from STAR Marina, to catch Borneo's famous sunset. Not long after, you wind down at Coco-Joe’s Bar & Grill. Lounging atop one of the beach-dining platforms, over cocktails and a delectable seafood tower, you continue to enjoy the sound of overlapping waves on the shores of Sunset Beach. A pampering session at CHI, The Spa rounds off the day. With treatments based on traditional Asian healing philosophies, you lose yourself in an enchanted and indulgent journey, all on the resort’s private spa island.For every experience here, you are surrounded by natural beauty. And it all begins at Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu ... more   less 

Additional Information about Shangri-La's Tanjung Aru Resort & Spa

Address: 20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $244 - $538 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Tanjung Aru Resort & Spa 5*
Number of rooms: 495
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Shangri-La Hotels and Resorts, HotelTravel.com, Asiatravel.com Holdings, Priceline, Agoda, Odigeo and Travelocity so you can book your Shangri-La's Tanjung Aru Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Tanjung Aru Hotel Kota Kinabalu
Shangri-La`s Tanjung Aru Resort And Spa
Shangri Las Tanjung Aru Resort
Shangri Las Tanjung Aru Hotel
Shangri La Kota Kinabalu
Shangri-La's Tanjung Aru Resort & Spa Kota Kinabalu, Sabah
Hotel Style:
#1 Romantic Hotel in Kota Kinabalu
#1 On the Beach Hotel in Kota Kinabalu
#1 Spa Hotel in Kota Kinabalu
#1 Luxury Hotel in Kota Kinabalu
#2 Business Hotel in Kota Kinabalu
#3 Family Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Tanjung Aru Resort & Spa staff and other travellers.
56 questions
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Questions? Get answers from Shangri-La's Tanjung Aru Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room on second floor!”
 of 5 bubbles jennifersS2743YX, 20 Nov 2016 | Read review
“Ask for the Sea or the Mount Kota Kinabalu view, depending on your preference.”
 of 5 bubbles thumpa28, 17 Nov 2016 | Read review
“Ask for a room on the ground floor as it will go out straight onto the gardens”
 of 5 bubbles 723LauraM, 13 Nov 2016 | Read review
“All rooms have good views as you could have a sea view or mountain view”
 of 5 bubbles chriskeeno52, 11 Nov 2016 | Read review
“Ask for a room facing the water”
 of 5 bubbles KerrieB827, 1 Nov 2016 | Read review
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