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Shangri-La's Tanjung Aru Resort & Spa

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3,469 Reviews from our TripAdvisor Community

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Showing 2,763: English reviews
Sheffield, United Kingdom
Reviewed 6 days ago NEWvia mobile

On arrival, initially extremely disappointed. 5 star hotel but we were put in a room that would struggle for 3*. We did raise a complaint and Jayde visited our room to discuss our concerns. I had booked a special birthday holiday for my wife so was looking for something special. Jayde arranged an upgrade to the Kinabalu club rooms and...

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Helpful?
1Thank SimmoP
ShangriLa_TAH, Director Of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear SimmoP, Thank you so much for taking the time to write this review of the resort and for giving us full rating. We are very happy to have been a part of your wife's celebrations and that we were able to make this holiday memorable for you and your family. I will be sure to pass on your special...

Sydney, Australia
Reviewed 1 week ago NEW

We simply stopped here after a museum trip for cold beers, high speed free wi fi and spring rolls before driving back to port.Lovely high ceilings, quality fit out, Must return to stay when in Kota K.

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Helpful?
Thank haqsta
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear haqsta, Thank you for stopping by and for giving us full rating. Do stay a night or two the next time you are in Kota Kinabalu! Safe travels always. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Bournemouth, United Kingdom
Reviewed 1 week ago NEWvia mobile

Had a wonderful stay over Christmas and new year. Staff always fun polite and could not fault service it was excellent. Special mention to Aaron in the borneo lounge and Evelyn for her help arranging check in for our flight to KL. New Years eve was a great evening thank you.

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Helpful?
1Thank steveW2958EW
ShangriLa_TAH, Director Of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear steveW2958EW, Thank you so much for taking the time to write this review of the resort and for your compliments. I'll be sure to pass this along to Aaron and Evelyn who would be so happy to hear this. We can't wait to welcome you back again soon. Safe travels always. Yours sincerely, Claudina Wong Director of Communications Shangri-La's...

Costa Rica
Reviewed 1 week ago

We stayed here as a family, the hotal is a bit tired , however it does seem that they are refurbishing a substantial part of the hotel. Apart form that the stay was wonderful. The staff were so pleasant and attentive. We were lucky with the weather and sat around the pool. Watching the sunset at the sunset bar with...

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Helpful?
1Thank Russell T
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Russell T, Thank you so much for this lovely review of the resort. We're so glad to hear that you had enjoyed your time here. I am happy you found the gym, it is one of our favourite places to go to. We can't wait to welcome you back soon. Until then, safe travels always. Yours sincerely, Claudina Wong...

Mooloolaba, Australia
Reviewed 1 week ago

Excellent property - endless positives. Breakfast is pretty bad though, feels like a train station, a mad rush for food. But besides that, a truly wonderful place. Gym is really pretty good. Excellent service to the nearby islands.

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Helpful?
1Thank mystic18
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear mystic18, Wow! Thank you so much for this amazing compliment! We are so happy to hear that you had enjoyed your holiday. Can't wait to welcome you back!... until then, safe travels always. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Reviewed 1 week ago

Great hotel and great service. The staff cannot do enough for you. If you want to relax this is the place to go. Club rooms great value for money with use of the club lounge. Been twice hope to go back next year.

Review collected in partnership with shangri-la.com
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Helpful?
1Thank iaingrumpy
ShangriLa_TAH, Director Of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear iaingrumpy, Thank you so much for this amazing review of the resort and your compliments. We can't wait to welcome you back next year.... until we meet again, safe travels always! Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Edmonton, Canada
Reviewed 2 weeks ago

Our family spent a most relaxing week at this resort hotel. The location is fantastic, being close to airport, city, and wildlife park. Beach is kid friendly, ocean views superb, and sunset bar offers a wonderful place to finish out the day. We also enjoyed the restaurants, both Peppinos and the Shang.

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Helpful?
1Thank 800ihw
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear 800ihw, Thank you very much for taking the time to write this lovely review of your holiday at Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu. We are so happy to hear that you had had a wonderful holiday here! We can't wait to welcome you back. Until we meet again, safe travels always. Yours sincerely, Claudina Wong Director...

London, United Kingdom
Reviewed 2 weeks ago

We stayed here for several nights before Christmas. To begin with, I think its worth saying that this is a busy hotel, lots of families and children, so its maybe not as peaceful as other Shangri-la's. Our first morning here was crazy busy and we had a poor breakfast, staff just couldn't keep up with demand and food was scarce!...

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Helpful?
1Thank SJBMB
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear SJBMB, Thank you so much for this wonderful review. It means so much to us to be recognised like this. I will be sure to share this with Phoebe and Velinda, I am certain they will be delighted to hear this. We hope to welcome you back one day soon. Until then, safe travels always. Yours sincerely, Claudina Wong...

Leeds, United Kingdom
Reviewed 2 weeks ago

A resort hotel good for family with children, good location with a short drive from the airport. Beautiful scenery facing the sea. This hotel is very busy and full of family with children, if you are a couple or looking for a peaceful holiday, avoid this hotel. We stay at room 9425, a suite at the Kinabalu Wing, it was...

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Helpful?
2Thank Leeds_Visitor
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear Leeds_Visitor, Thank you for taking the time to write this review of the resort. We truly appreciate the tips you've given and your compliments. It is wonderful to hear that you had enjoyed your room and your time at the wedding. We note your feedback about Shang Palace and will our utmost to improve. We hope to see you...

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

This is the second time in 10 years that we've stayed at the Tanjung Aru Resort but it was disappointingly run down in the common areas. There is a refurbishment of the sea view rooms going on till Chinese New Year (February 2017) which we were not informed about when making the booking. This makes the hotel extremely noisy from...

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Helpful?
2Thank johngU5398UA
ShangriLa_TAH, Director of Communications at Shangri-La's Tanjung Aru Resort & Spa, responded to this review

Dear johngU5398UA, Thank you for choosing to return to Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu, after so many years! We are sorry to hear that we did not meet your expectations and apologise for the shortcomings. We hope to welcome you back after the transformation. We truly appreciate your pointing out the friendly and attentive colleagues around the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
A paradise for the senses surrounded by natural beautyA gentle breeze caresses your face as you wake to the sound of waves lapping the beach. The balcony opens up to an inspiring vista of sparkling coral islands and swaying of palm trees. Tunku Abdul Rahman Park, bordered by crystal clear waters and lush vegetation Sophistication surrounds you in a lavishly decorated suite inspired by Borneo’s rich cultural heritage. Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu, is a perfect tropical getaway, a luxurious tranquil retreat just a short drive from the city.Yet, excitement beckons as you set out to discover all Kota Kinabalu’s delights. Making your way to Kinabalu National Park, you are thrust into a jungle paradise of natural wonders, rugged landscapes and scenic beauty. From the Rafflesia, the largest flower in the world, to the famous Orangutans in their natural habitat, it only gets more breathtaking every step of the way.The afternoon is spent exploring the picturesque town of Kota Belud. As Sabah’s largest and most popular open market, you find gems of all sorts, ranging from handmade handicrafts to mouth-watering local delights like natural honey.Back at the resort, you look forward to a sunset cruise, which departs from STAR Marina, to catch Borneo's famous sunset. Not long after, you wind down at Coco-Joe’s Bar & Grill. Lounging atop one of the beach-dining platforms, over cocktails and a delectable seafood tower, you continue to enjoy the sound of overlapping waves on the shores of Sunset Beach. A pampering session at CHI, The Spa rounds off the day. With treatments based on traditional Asian healing philosophies, you lose yourself in an enchanted and indulgent journey, all on the resort’s private spa island.For every experience here, you are surrounded by natural beauty. And it all begins at Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu ... more   less 

Additional Information about Shangri-La's Tanjung Aru Resort & Spa

Address: 20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $261 - $551 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Tanjung Aru Resort & Spa 5*
Number of rooms: 495
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Asiatravel.com Holdings, Travelocity, Agoda and Booking.com so you can book your Shangri-La's Tanjung Aru Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Tanjung Aru Resort And Spa
Shangri-La`s Tanjung Aru Hotel Kota Kinabalu
Shangri Las Tanjung Aru Resort
Shangri Las Tanjung Aru Hotel
Shangri La Kota Kinabalu
Shangri-La's Tanjung Aru Resort & Spa Kota Kinabalu, Sabah
Hotel Style:
#1 On the Beach Hotel in Kota Kinabalu
#1 Romantic Hotel in Kota Kinabalu
#2 Luxury Hotel in Kota Kinabalu
#2 Spa Hotel in Kota Kinabalu
#2 Business Hotel in Kota Kinabalu
#3 Family Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Tanjung Aru Resort & Spa staff and other travellers.
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Questions? Get answers from Shangri-La's Tanjung Aru Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“sea view is a must”
 of 5 bubbles mystic18, 15 Jan 2017 | Read review
“Choose a room with air-conditioning in the corridor - its is very hot there.”
  • Luxurious bath room suite
  • Spacious and very comfortable bedroom
  • View from the Suite Balcony
  • View from the Suite Balcony
  • Spacious bedroom
  • The Suluge Suite
  • Separate Lounge
  • The Suluge Suite
 of 5 bubbles Leeds_Visitor, 8 Jan 2017 | Read review
“Spend a little more to book sea view rooms but be warned that there are noisy renovations until February 2017!”
 of 5 bubbles johngU5398UA, 7 Jan 2017 | Read review
“Ask before you book if you can get as of Feb 2017 a newly renovated room.”
 of 5 bubbles Ioli2014, 3 Jan 2017 | Read review
“stay in the rooms with an ocean view you will not be disappointed, club rooms would be even better if you can”
  • great room great view
  • view from club room tanjung wing
 of 5 bubbles NancyZed, 1 Jan 2017 | Read review
5 of 5
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