Kota Kinabalu Marriott Hotel
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Kota Kinabalu Marriott Hotel

Traveller (821)
Balcony seaview
Room & Suite (281)
Kota Kinabalu Marriott Hotel
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About

4.0
#20 of 120 hotels in Kota Kinabalu
4.5 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Experience Sabah from our idyllic waterfront location with views of the South China Sea, the hotel offers connectivity to the city with walking distance to retail, dining and entertainment options. With 332 rooms and suites, four dining outlets including a rooftop bar, meeting venues, a grand ballroom, an infinity pool, and a 24-hour gym. Whether it is work or play, we let you create your own experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Boating
Hiking
Kids pool
Parking
Wifi
Fitness / spa changing rooms
Sauna
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Kids' meals
Outdoor dining area
Wine / champagne
Rooftop bar
Horseback riding
Snorkelling
Walking tours
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Executive lounge access
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bidet
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand films
Radio
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Luxury
Trendy
Languages Spoken
English, Chinese, Korean, Malay
Hotel links
Special Offer:Earn points toward free nights.

Location

Lot G-23A, Jalan Tun Fuad Stephens, Kota Kinabalu 88000 Malaysia
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 91 out of 100
91
Kota Kinabalu Airport
287Reviews19Q+A65Room tips

Reviews
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Detailed Reviews
ng_angie16 wrote a review Jan 2022
Johor Bahru, Malaysia
3.0 of 5 bubbles
Stayed in executive floor premier corner room with balcony overlooking fabulous sunset sea view. Bathroom with full height glass sharing the same view with the balcony.

The room itself is nice and cosy, bed and pillows are comfy, however, the extra rollaway bed i ordered for my daughter is awful, the mattress is sagging and i don't expect to pay almost RM200 extra for this saggy bed.

In overall, the view and the location are the only good points for this hotel, the service of the hotel is not at all to reach Marriott Bonvoy's standard, with the extra bed added, it's well known that there were 3 person staying in the room but towels and toiletries were not replenished adequately during housekeeping, i requested extra through the Bonvoy's app service request but was no avail even after 2 hrs, and the app's status shown "all done", eventually i'd to direct chat with front counter only get the extra towel delivered after almost 3 hours, together with a whole plastic bag of extra toiletries, all kinds (which i only requested for extra bottle of shampoo and body shower) so is that a kind of silent sarcasm?

On day 2 during my stay, when I left my room early morning at 6am to visit Kundasang, there're these dishes & meal accoutrements of room service left outside in the hallway outside my door by the neibouring room and guess what, it was not cleared and taken away until day 4 when i checked out from the hotel!

The breakfast of the hotel is another disappointment, not much choice and it's repetitive everyday, and food is not replenish after 9.30am despite the buffet breakfast serve till 10.30am.

The service of the hotel is a big let down and doesn't match Marriott standard at all.
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Date of stay: January 2022
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Room Tip: Sea view room with great sunset
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kota Kinabalu Marriott Hotel, Guest Services / Front Office at Kota Kinabalu Marriott Hotel
Responded 22 Jan 2022
Dear ng_angie16, Warmest greetings from Kota Kinabalu Marriott Hotel. As a Marriott Bonvoy Elite, we appreciate your feedback and value your continue support to Marriott Brand. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconvenience and disappointment caused you and your family during the visit. We would like to assure you that this is certainly not the characteristics of the level of service our team of associates strive to provide. Rest assured that we have shared and reviewed your feedback in depth with our Housekeeping and Food & Beverage team. We shall also conduct the necessary re-trainings with the team to ensure that such issues would not recur again in the future. On a side note, we are still glad to learn that you have enjoyed your stay in our room with the beautiful sunset sea view. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Kota Kinabalu. Thank you. Sincerely, NOOR HAFEEZAH ABDUL MALEK Noorhafeezah.abdulmalek@marriott.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gary S. wrote a review May 2022
Malaysia
+1
4.0 of 5 bubbles
Staying with Marriott KK for 2 nights from 23-25 May 2022. The experience was quite good. Location is strategic, located at the city centre, walking distance to KK Waterfront, Filipino Market, Handcraft Market, Todak hawker centre etc...

Arriving at noon, our luggage was handle by a friendly security(wonder that why there is no bellman at this property?)

Check in process was fast and done by a helpful front desk staff name Danise. Our room located at 10th floor, overlook to the south china sea. The room is huge and comfortable, the only sad thing is the wifi & tv channel down on 24 may.

The infinity pool at 8th foor quite nice, however is lack of pool service, the pool attendance standing at the towel kiosk. When we approch to get a towel, she just look at us, no greeting not asking our room number.

The rooftop bar is my favourite spot in the entire property. 50%off during the happy hour, spacial thank for Elizabeth friendly service.

Communicate with the hotel through GXP, the respond was fast, we did not goes down for breakfast at restaurant, however we order in room dining breakfast, delivered on time and the food is delicious.

Overall the hotel is quite good, just need a little of maintenance. The Oceanus Mall next to the hotel was totally become empty, lot of shop lots close down due to the pandamic.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NA Aris wrote a review May 2022
Kuala Lumpur, Malaysia
+1
5.0 of 5 bubbles
+ the rsvn and Front Desk staffs are very attentive, helpful and friendly. I love the hotel staff who are not biased to their guests. Unfortunately I forgot their name and sorry can't give a shout out here. Including concierge, other f&b staffs and everyone are worth to mention here. Keep this work quality, guests will love you guys for sure
+ the Dlx room are spacious with two queen beds with city view. Amenities are branded and sufficient, and furniture and room layout are modern design, can fit any type of travellers
+ Tv channels are sufficient, and wifi are fast
+ The infinity pool is very great, the view is unbeatable maybe in KK. The changing room has a sauna and changing lockers too, for usage altogether with gym goers. The gym is also very spacious.
+ The breakfast was amazing. The variety is very big, perfect for a 5* star hotel. But I personally like the Mee Kolok(not sure what the real name), the chef make in open order, and the taste is perfect. Also, the fnb staffs here also very attentive to you and your request, thumbs up. - hotel also a walking distance to food court, malls, and popular night market in KK. Easy to catch a grab too here.

- I can say nothing

I am very satisfied with this stay. Worth to repeat, and I'm ready to rebook for my next stay in Oct2022.
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Date of stay: March 2022Trip type: Travelled on business
Room Tip: Worth to pay extra for sea-view rooms.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
May Ng wrote a review Mar 2020
Macau, China
2.0 of 5 bubbles
It stated that each set promotion include soup of the day,fruit platter and free flow carbonated drink.

Unfortunately after our food served, im asking the staff to serve the soup however they were not sure about the soup and said no soup available. ( ??? )

Fish and chip dish ,the batter is no really good enough so the fish not fried very well.The skin is soft not crispy.

It will be fine if the staff can inform us earlier no soup and fruit platter available and ask if we are okay if change to other items rather than more disappointment we get.

Staff is not well known regard the promotion.They reject me at first to using Marriott Bonvoy discounts.I believe more training should be given to the staff.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kota Kinabalu M, General Manager at Kota Kinabalu Marriott Hotel
Responded 5 Mar 2020
Dear May K, Greetings from Kota Kinabalu Marriott Hotel. First and foremost, I would like to thank you for taking the time to share your valuable feedback of your dining experience. On behalf of my team and myself, we sincerely apologize that we had fallen short of meeting your expectations which our valued Marriott Bonvoy Elites such as yourself should be deserving especially at a Marriott. I would like to assure you that this is certainly not the level of service our associates strive to provide. I shall review this matter in-depth with the respective department heads and conduct the necessary re-trainings on our hosts’ communication as well as our food quality once again to ensure that such would not recur again in the future. I certainly look forward to welcoming you back with us in the near dates to come and to give us the opportunity to restore your confidence with my team's hospitality and with Kota Kinabalu Marriott Hotel. Thank you. Sincerely, Gordon Seet General Manager
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Byro wrote a review Jan 2020
2.0 of 5 bubbles
The Marriott property in this location is designed well and located at the very best. However this could not be enjoyed this trip due to the daunting amount of tourist activity in one location. This lent for the hotel to be extremely dingy and lacked the visible cleaning before, during, and after. I had to ask for my room to be attended to from the front desk since I never seen the visible staff on my floor the entire three days. It could be that I didn’t see them because the lighting in the halls were so dim or low. This made me feel unsafe until I got used to it. Maybe this keep the halls quit or covers the filth on the floor. Sorry to keep saying, but I suffered sinus issues because of these mentioned housekeeping practices.
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Date of stay: January 2020
3.0 of 5 bubblesValue
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Ask for the cleaning chart and which floor has been attended to recently.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
howardxp1 wrote a review Mar 2024
New York City, New York
5.0 of 5 bubbles
My wife and I stayed in this Marriott for a few days while traveling all around Malaysia.
Everything from the food served at breakfast to the hand-written welcome letter was covered perfectly.
From the welcome as soon as one steps out of the taxi to the moment you leave, the staff here really treat you like royalty and make a real effort to make you feel at home!
All the details with the room, the Lounge, the housekeeping and restaurants are 5 star.
What really stands out is the service with a smile from absolutely every staff member that we encountered!

I really couldn’t find any inherent flaws or poor service issues except one, which was the steam room.
It’s a gorgeous steam room as steam rooms go, but the issue is that it shuts off automatically and takes over an hour to heat up again. The stone seat and walls feel cold to the touch even after it’s on for 45 minutes. I think a solution may be to leave it on, but also to increase the temperature as it never really got hot enough to break a real sweat.

Other than that, this property and its staff get an A+
It would be good if there was a sauna as well, but considering the location, I was thrilled just to have a Marriott nearby!

Lastly, if you can splurge a little more $, go for the Club Lounge accessible rooms as you’ll get great dinner and unparalleled service from the best crew around! Like family!!

Howard S.
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: High floors with sunset or sunrise views are nice.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CeciliaFair wrote a review June 2021
Kota Kinabalu District, Malaysia
4.0 of 5 bubbles
Hi-tea for 2 pax..... scones, sandwiches, pastries and bottomless beverage of coffee/tea. Was a good place to sit and catch after dining in was not offered until recently.

The only set back was the air con is not working at the optima as we started sweating after sitting for awhile.
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Date of stay: May 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iverge wrote a review Apr 2020
Toronto, Canada
+1
3.0 of 5 bubbles
Checkin was quick and friendly.

As a Marriott Ambassador I was upgraded to a really nice suite overlooking the ocean. The suite was clean, bed was super comfortable and the AC worked great. Internet was very good speed however, the TV channel selection was very poor no CNN, HBO, or TLC.

My biggest complaint about this hotel is the poor staffing and food quality at The M Club Lounge. Each time I visited I was left with a very poor impression. They were alway out of basic items such as coffee, tea or and cups. The food quality was awful as most hot food was deep fried and processed meat cold cuts. Also, replenishing was extremely slow, there were many times absolutely everything was cleared out. Dirty dishes would stay on tables for long periods of time. This has to be the worst lounge I have ever visited.

I would advise NOT to book a club room here as it’s not worth the money.

The hotel is connected to a ghost mall with 90% of the shops closed and boarded up. All 4 escaltors were not working and I didn't feel safe as there were lots of people inside loitering taking shelter either from the heat or rain.

Also, the hotel sits directly underneath the flight path for landings and takeoffs so you can hear lots of noise throughout the day and into the night.
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Date of stay: December 2019
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NoelBella wrote a review Jan 2022
Kota Kinabalu, Malaysia
3.0 of 5 bubbles
I hv visited the marriott several times, each time using my bonvoy points. The drawback is breakfast is not included in the point system despite paying 17500 points ( how much usd is that?) for the nights stay. Not encouraging.

While cash paying stays at rm290 includes breakfast for 2 pax.
Will marriottbonvoy consider including breakast after charging hefty points for the stay?
Read more
Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kota Kinabalu Marriott Hotel, Guest Services / Front Office at Kota Kinabalu Marriott Hotel
Responded 22 Jan 2022
Dear Gavin P, Greetings from Kota Kinabalu Marriott Hotel. First and foremost, I would like to thank you for taking the time to share your valuable feedback. My team and I express our sincere apologies for the experience which had not fully met your expectations. For points redemption, it has always been for room only, unless stated otherwise. Breakfast do come with additional charge. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guests’ expectations. We do hope to welcome you back with us once again in the near dates to come and to give us the opportunity to restore your confidence with my team's hospitality and with Kota Kinabalu Marriott Hotel.  Thank you. Sincerely, NOOR HAFEEZAH ABDUL MALEK Noorhafeezah.abdulmalek@marriott.com
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monstera obliqua wrote a review Nov 2023
4.0 of 5 bubbles
Upon arrival in the hotel, I was greeted by the concierge/bellman who was friendly to me. The purpose of the visit was to attend a conference which allowed me to visit the ballroom which was quite impressive and new. The favourite part of the conference was the washroom which had a floor to ceiling window with a view of the famous KOTA Kinabalu sunset.

The buffer lunch options were sufficient enough for my standards but could further improve upon by increasing the dessert option.

Overall, Marriot kota kinabalu is a suitable place for conferences in the city.
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Date of stay: October 2023Trip type: Travelled on business
Room Tip: Visit during sunset
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Indra Sadewa asked a question July 2023
Kuala Lumpur, Malaysia853 contributions137 helpful votes
Is there any sauna/steam room/jacuzzi in the hotel?
Answer from Fadzil
Kota Kinabalu District, Malaysia2,930 contributions6,813 helpful votes
Better keep your points, as at December 2020 average entry room price is rm22x to rm28x.
NoelBella asked a question Aug 2020
Kota Kinabalu, Malaysia103 contributions37 helpful votes
What types of upgrades/benefits do we get as gold elite marriott bonvoy members?
Answer from Fadzil
Kota Kinabalu District, Malaysia2,930 contributions6,813 helpful votes
I'm afraid not much benefits. Only one category upgrade. No bonus elite points offered upon arrival. No free breakfast.
angelaH7983BA asked a question Sept 2019
Leicestershire, United Kingdom118 contributions37 helpful votes
Do the deluxe rooms have tea and coffee making facilities?
Answer from Narinder S
Kuala Besut, Malaysia22 contributions19 helpful votes
Yes indeed
Answer from KK Marriott
5 contributions
Dear anal646, our Concierge team is able to assist you with the arrangement for day trips to the nearby islands. You may just approach our Brilliant Hosts at the lobby and they will be more than happy to make the arrangements for you. Thank you.
Robyn12 wrote a tip Yesterday
Melbourne, Australia179 contributions124 helpful votes
5.0 of 5 bubbles
"M-Club is worth the expense"
Read full review
Zarinah B wrote a tip June 2024
Singapore, Singapore7 contributions7 helpful votes
1.0 of 5 bubbles
"Pay a bit more and go Shangri La"
Read full review
Charlee wrote a tip Apr 2024
Shanghai, China9 contributions
5.0 of 5 bubbles
"My room was clean at all times, just the pool area needed cleaning a bit more, there were some plasters and black hairs on the floor. "
Read full review
howardxp1 wrote a tip Mar 2024
New York City, New York422 contributions189 helpful votes
5.0 of 5 bubbles
"High floors with sunset or sunrise views are nice."
Read full review
doofus626 wrote a tip Mar 2024
Durham, United Kingdom20 contributions11 helpful votes
5.0 of 5 bubbles
"There is a pool on 8 floor. Bed amazing! "
Read full review
Not the right property for you?
There are more places to choose from in the Kota Kinabalu area.
PRICE RANGE
AU$202 - AU$302 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
332
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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KOTA KINABALU MARRIOTT HOTEL (AU$202): 2024 Prices & Reviews (Sabah) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Kota Kinabalu Marriott Hotel
Which popular attractions are close to Kota Kinabalu Marriott Hotel?
Nearby attractions include Weston Wetland Park (0.5 km), Centre Point Sabah (0.4 km), and Kota Kinabalu City Waterfront (0.4 km).
What are some restaurants close to Kota Kinabalu Marriott Hotel?
Conveniently located restaurants include Mother India Restaurant, Welcome Seafood Restaurant, and Gusto Food & Wine.
Is Kota Kinabalu Marriott Hotel located near the city centre?
Yes, it is 0.7 km away from the centre of Kota Kinabalu.
Are there any historical sites close to Kota Kinabalu Marriott Hotel?
Many travellers enjoy visiting Monsopiad Heritage Village (9.7 km).
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