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The Klagan Riverson Hotel & Residence

Block B, 3RD Floor Lorong Riverson Off Jalan Coastal, Kota Kinabalu 88800 Malaysia See on map
Free Wifi
Air Conditioning
Non-Smoking Hotel
Family Rooms
Fitness centre
3.5 Star accommodation
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25 Nov.26 Nov.
1 room, 2 adults, 0 children
Standard Room
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Kuala Lumpur, Malaysia
Reviewed 21 Aug. 2018via mobile
I chose this hotel because of the rating. Apparently they dont meet my expectation. Room floor was dirty, shower room was puddled after 2minutes (at night time we can hear blobs from the toilet). Receptionist was not friendly at all. You have to pay for the parking on ur own (RM3/hour). Otherwise the location is good, near to the airport so no need to go thru city traffic.
Thank hafsah2k
Reviewed 5 Jun. 2018via mobile
The first room which was given to us had a slight sourish musky smell to it so we told the reception which then promised to get the housekeeping staff to look into it. We went out, came back to the room and the smell was still there so we asked to change room.

The new room was smaller but it had some air conditioning problem, which spoilt our first night because it was just too hot to sleep! Again we informed the reception which then had the maintenance guy to come over to look at the air conditioning. It worked well for the rest of the nights.

Although the hotel is fairly new you can see the maintenance is not very good as some wear and tear is showing.

It has a small but decent gym (they could do with a mat for floor exercises). The pool is okay but a tad dirty due to a lot of people using it. It can get overcrowded at peak times so go early if you want to do laps.

One point to raise is that the hotel should provide a room where the housekeeping staff can rest on their break times. It's not right for them to be sitting out in public resting outside the store room. Please treat these ppl well too. They deserve as much comfort as the ones sitting in the reception comfortably in the air conditioning.
1 Thank willyyilly
Alec N
Bali, Indonesia
Reviewed 4 May 2018via mobile
Nice apartment , spacious and gorgeous view of sutera harbour. Maintenance and cleanliness of the unit to be looking into , untidy curtain and off the hook, half of the lights at living rooms are fused . Both bathrooms full with hair ... Dusty !!
Thank Alec N
Singapore, Singapore
Reviewed 4 May 2018via mobile
The room was spacious, and would have been nice if there was not that continuous weird stuffy smell everywhere. The bathroom also smelled bad, like the drain wasn't working very well. The kitchenette wasn't having electricity so the fridge was not working when we arrived, and the receptionist didn't know how to turn it on. In the end we located a box with switches and were able to get the fridge working.

Honestly I expected better based on the reviews. Don't think we will choose this place again.
Thank MVDD88
Kuala Lumpur, Malaysia
Reviewed 22 Feb. 2018via mobile
Great location, room is clean, worth for the money.
Downside is the on phone customer service still have room to improve and I have an unhappy experience for the room booking via the agoda/booking.com whereby I booked 2 family rooms but the property only capture 1 superior room (System issue between hotel and the agoda/booking.com). Personal advise is please confirm your booking before you fly.
Thank tankh826
Hotel class
Hotel Amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Air Conditioning
Laundry Service
Non-Smoking Hotel
Room types
Kitchenette, Family Rooms
Hotel class
Room types
Kitchenette, Family Rooms
Price range
USD 45 - USD 88 (Based on Average Rates for a Standard Room)
Also Known As
The Klagan Riverson Hotel & Residence Kota Kinabalu, Sabah
Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Hotel class
Room types
Kitchenette, Family Rooms
Price range
USD 45 - USD 88 (Based on Average Rates for a Standard Room)
Also Known As
The Klagan Riverson Hotel & Residence Kota Kinabalu, Sabah
Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
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Questions & Answers
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Room Tips
"I had room 323 which was an end room. Very quiet."
5 May 2017
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