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Palm Garden IOI Resort City

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Palm Garden IOI Resort City
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103 Reviews from our TripAdvisor Community

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Showing 93: English reviews
Kuala Lumpur, Malaysia
Reviewed 1 week ago NEWvia mobile

Words cant describe how disappointed i am with this hotel, not only my room reeks of cigarette smell, the shower came off so in order for me to take a shower i'll have to use the tap....dont get me started on the flush.... Despicable. I requested for a change of room or atleast fix the issues above, their reply was...

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Helpful?
Thank Kristine G
Kuala Lumpur, Malaysia
Reviewed 1 week ago

The hotel is situated near Putrajaya away from the hustle and bustle of Kuala Lumpur. The rooms are relatively spacious.There is a gym but it is in a deplorable condition.The swimming pool is poor and people get into the pool fully clothed.No clothing rules really and no lifeguard.The spa and business centre is hardly functioning.The coffee house is average though...

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Helpful?
Thank mohaniyer50
marcomPGH, Public Relations Manager at Palm Garden IOI Resort City, responded to this review

Dear Mr Mohaniyer Warm greetings from Palm Garden Hotel, IOI Resort City! Thank you for staying with us recently and your valuable feedback. We truly apologize that your stay had not been up to expectations and assure you that rectifications are under proposal stages now for improvements on the rooms, gymnasium and more. We are pleased to share that the...

Kuala Lumpur, Malaysia
Reviewed 1 week ago via mobile

Rundown hotel,no tv channel in my room,room & hotel need renovation,noisy aircond & smelly chiller... The only good thing is spacious room, large swimming pool,near to putrajaya & cyberjaya, mall just stone throw away with cinema,bowling alley & more...

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Helpful?
Thank Syarfix
marcomPGH, Public Relations Manager at Palm Garden IOI Resort City, responded to this review

Dear En Syafix Warm greetings from Palm Garden Hotel, IOI Resort City! Thank you for staying with us recently and your valuable feedback. We truly apologize that your stay had not been up to expectations and assure you that rectifications are under proposal stages now for improvements on the rooms, television and more. We are pleased to share that the...

Malaysi
Reviewed 1 week ago via mobile

Checked In 28/11/2016 Will Check out 01/12/2016 Booking - Traveloka (full) Chk in - Fast Room - Rundown, smelly, needs major refurbishment Cleanliness 3/5 Staff friendliness 4/5 I wish I could change hotel

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Helpful?
Thank C400D
Gold Coast, Australia
Reviewed 1 week ago

The rooms are nice and big but that's the only good thing about this place. The bathroom was mouldy, switches were hanging out of the wall and the aircon freezing and noisy. Staff were not friendly nor helpful.

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Helpful?
Thank katie201665
marcomPGH, Public Relations Manager at Palm Garden IOI Resort City, responded to this review

Dear Ms Katie Warm greetings from Palm Garden Hotel, IOI Resort City! Thank you for staying with us recently and your valuable feedback. We truly apologize that your stay had not been up to expectations and assure you that rectifications are under proposal stages now for improvements on the rooms including a total renovation of the bathrooms and more. We...

Singapore
Reviewed 2 weeks ago

1. Location is great for people who do not require to visit the city center (the vehicular traffic can be TERRIBLE). 2. BIG room. 3. Very helpful staff. 4. Walking distance to the mall. 5. This property is in desperate need of a renovation.

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Helpful?
Thank Oon S
marcomPGH, Public Relations Manager at Palm Garden IOI Resort City, responded to this review

Dear Mr/Ms Oon Warm greetings from Palm Garden Hotel, IOI Resort City! Thank you so much for staying with us recently and your valuable feedback. We are pleased to share with you that the hotel is indeed in process of some refurbishments. As you may know the Restaurant is currently undergoing renovations and the rooms will also see some refurbishments...

Johor Bahru, Malaysia
Reviewed 3 weeks ago

Shall take the chance to renovate & maintenance on the room itself. Not very satisfied with the price compare to the room which I stayed. The food for breakfast is nice. Staffs are fast respond to fix the problem of customer.

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Helpful?
Thank ironalice
marcomPGH, Public Relations Manager at Palm Garden IOI Resort City, responded to this review

Dear Ms Alice Warm greetings from Palm Garden Hotel, IOI Resort City! Thank you so much for staying with us recently and your valuable feedback. We are happy to share with you that the rooms will be undergoing refurbishments starting sometime this December and will give a better accommodation experience for guests. We do hope we could welcome you here...

Selangor, Malaysia
Reviewed 4 weeks ago via mobile

Came here for a teambuilding session. Hotel - Not well maintained. The exterior of the hotel looks run down. The function hall's design and walls are really dated. Staff - Some are helpful, some were just plain rude. Banquet staff quite slow in getting things done. Food - Amazing! Alot of choices. I'd give it 9/10.

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Helpful?
Thank SNMR6191
marcomPGH, Public Relations Manager at Palm Garden IOI Resort City, responded to this review

Dear Sir or Madam Warm greetings from Palm Garden Hotel, IOI Resort City! Thank you for attending the teambuilding session at Palm Garden Hotel recently and your valuable feedback. Thank you also for your commendation of the food. We are pleased to inform that the hotel is going through some upgrading works whereby the Palms Cafe Restaurant is currently undergoing...

Petaling Jaya, Malaysia
Reviewed 4 weeks ago

With abandoned and closed down buildings and structures, toilets with no running water, think twice before you book here. Conducted a team building activity with the client. Good outdoor space and adequate ballroom for indoor. But with facilities that have been neglected. However, food selection and options are many and quality and taste is very good.

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Helpful?
Thank Gabe08
marcomPGH, Public Relations Manager at Palm Garden IOI Resort City, responded to this review

Dear Sir or Madam Warm greetings from Palm Garden Hotel, IOI Resort City! Thank you for conducting the teambuilding session at Palm Garden Hotel recently and your valuable feedback. Thank you also for your commendation of the food. We are pleased to inform that the hotel is going through some upgrading works whereby the Palms Cafe Restaurant is currently undergoing...

Reviewed 4 weeks ago

basic hotel, the new IOI mall did help compare to my last stay which was in 2015. But overall the hotel is kind of run down and room are the old type warm yellow lighting with a dark tone. there is some part which is under going renovation hopefully it will improve. For the price its having and the location...

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Helpful?
Thank Yeakemi
marcomPGH, Public Relations Manager at Palm Garden IOI Resort City, responded to this review

Dear Mr Yeakemi Warm greetings from Palm Garden Hotel, IOI Resort City! Thank you for staying at Palm Garden Hotel recently and your valuable feedback. We are pleased to inform that the hotel is going through some upgrading works whereby the Palms Cafe Restaurant is currently undergoing renovations. The refurbishment of the rooms should be starting off during the month...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Golf Course
Room types
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
On the fringes of the city of Putrajaya, lies Palm Garden Hotel, a 4-star resort hotel nestled in 330-acres of scenic and lush IOI Resort City. The resort is strategically located 5-minutes from the heart of Putrajaya Administrative centre, 30-minutes from Kuala Lumpur and the Kuala Lumpur International Airport, Sepang. The hotel sports 151 tastefully furnished rooms surrounding a courtyard, 5 dining outlets, 11 multi-function banquet rooms and a host of recreational activities including Tranquility Spa. ... more   less 

Additional Information about Palm Garden IOI Resort City

Address: Putrajaya 62502, Malaysia (Formerly Palm Garden Hotel)
Region: Malaysia > Wilayah Persekutuan > Putrajaya
Price Range: $51 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Palm Garden IOI Resort City 3.5*
Number of rooms: 151
Reservation Options:
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Questions & Answers

Questions? Get answers from Palm Garden IOI Resort City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room closer to the lift as the rooms are dispersed and it takes quite a walk to the lift”
 of 5 bubbles mohaniyer50, 30 Nov 2016 | Read review
“If you are just transiting through, any room will do.”
 of 5 bubbles oons2015, 23 Nov 2016 | Read review
“Stay next door in the Marriot”
 of 5 bubbles 397petec, 17 Aug 2016 | Read review
“Don't think there is one.”
 of 5 bubbles Hanifmin, 26 Jul 2016 | Read review
“ask for a room that is not old lol”
 of 5 bubbles reikodiana, 4 Jun 2016 | Read review
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