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Located on Jalan Magazine, centrally in the city of George Town, this historical site was famously known as Wembley Park, the name bestowed during the British rule. This propitious site was the prime venue of entertainment where theatrical troupes ranging from European and American operetta and vaudeville, Chinese opera inclusive of Javanese tonal performed for Penangites. Complementing the surroundings are colonial houses and old-fashioned shops. The Wembley's 415 comfortable guestrooms inclusive of Suites and Executive Rooms are exquisitely designed with batik-style motif, complement with luxurious amenities and complimentary WiFi access. Offering panoramic views of the north and south channels including the iconic Penang Bridge and the city of George Town, The Wembley's guestrooms and suites are well-appointed with modern facilities that are practical to both business and leisure travellers. Guests will appreciate the Hotel's convenient accessibility to major commercial and government offices, cultural and historical sites, quaint shops, shopping complexes, bazaars and a variety of popular local food fare. The famed Batu Feringghi beach is a mere 30 minutes' drive away whilst it takes only five minutes to get to the Penang Ferry Terminal!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Marina View
Great View
Languages Spoken
English, Chinese, Indonesian, Malay
Location
183 Jalan Magazine, George Town, Penang Island 10300 Malaysia
St. Giles Wembley Penang
4 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Stayed with St Giles Wembley, 1st time with my family during our recent Penang trip. The rooms we stayed in, were cleaned and we could request daily housekeeping as the hotel would only do alternate days of housekeeping. The breakfast spread buffet was great and we were enjoying for 5 mornings of buffets without getting sick of it. My mother loved their tau huey - warm and fresh. The front desk staff and the staff manning the buffet were friendly too. Will choose this hotel for my next trip again :)
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tony Goh, General Manager at St. Giles Wembley Penang
Responded 27 May 2024
Thank you for choosing St. Giles Wembley for your Penang stay! We're delighted to hear your family enjoyed the clean rooms, delicious breakfast (especially the tau huey! ), and friendly service. We appreciate your understanding of our eco-friendly alternate-day housekeeping. We hope to welcome you back again soon!
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Greeted very warmly by Faiz and he was very accommodating to our requests for seaview, late checkout and some printings we need to make. Kudos to Faiz for that! We got the 27th floor, it is pretty small for a Superior King but my goodness the room view was excellent! All basic necessities provided. Room was 90% carpeted, hence I would really recommend to vacuum more often as my sinus strike on our first night. Location is walking distance to Malls, just a crossover to The Top, and the free CAT bus service stops just across at Kamdar as well. Breakfast was quite a spread but I would recommend them to improve on the taste, not just focus on the quantity. :) Kudos to The Wembley for all the accommodating staff.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Get the top floor and request for seaview.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tony Goh, General Manager at St. Giles Wembley Penang
Responded 15 Nov 2023
Thank you for sharing your experience! We're thrilled that Faiz provided a warm welcome and accommodated your requests. It's wonderful to hear you enjoyed the excellent view from the 27th floor and found the location convenient. We appreciate your feedback on the room and will address the carpet cleanliness concern. Your suggestion regarding breakfast taste is noted, and we'll work on enhancing the culinary experience. We look forward to hosting you again soon!
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Hotels in Georgetown had gone up considerably after the COVID lockdown and I went in search of a hotel for 6 adults 1 child, no need for breakfast. Well, I decided to try The Wembley. I have stayed at the hotel behind and most often in front. The first problem was getting 3 rooms. Trip had only 2 so I had to get one from Agoda. The location is central. Lots of food in the area if you now the area, Unfortunately, many of the guest are unaware. Well at worst case I had ordered Indian food for my brother-in-law via Grab, just get them to drop it at reception and inform reception. Let me share a secret here, ordering Indian food via Grab is a good choice to eat in the comfort of the room and a reasonable price. When I registered myself in I had informed them of my other relatives coming on the following day and if they could to provide us with rooms on the same floor. Well they were veery nice and gave me a room with a view. Excellent place to sit at the window to analyse our movements in the day and do a arial recce of the area we wish to manourve to access for our next meals. Look out for the bright street area. The room was well sealed for sound so we had uninterrupted rest and privacy. The bathroom was spacious and soaps provided were off reasonable quality. The beds were very comfortable with sufficient pillows. The air-conditioning was just nice. The staff were very hospitable although F&B could do with a brief on the hotel promotions and discounts. However, the reception was exceptionally warm and made the stay there very enjoyable as they were very accommodating and customer oriented, my kudos to Adam and Nabila who are always at our service to provide service from their hearts. And not forgetting Hidayah from F&B who served us when we went for breakfast to checkout the food. Well honestly, there is so much good affordable food in Penang and the convenience of GRAB, I won't bother with breakfast at the hotel because I visit Penang for their excellent road side cuisine offered that is at a fraction of the cost from where I come from, eat at the restaurant if the weather is too hot or pouring, F&B should consider order in food to be served at the restaurant . We will be back.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Most of the visitors we about food. There is a huge shopping mall across the street. Good street...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tony Goh, General Manager at St. Giles Wembley Penang
Responded 22 Aug 2023
Dear Mr. Jeff, Thank you so much for sharing your detailed experience and thoughts about your recent stay at The Wembley - A St Giles Hotel, Penang. We are truly grateful for your feedback and the time you've taken to provide us with such valuable insights. We're delighted that our team, especially Adam, Nabila, and Hidayah, left a positive impression on you with their exceptional service. We'll make sure to pass on your praises to them, as we believe that their dedication truly embodies our commitment to creating memorable guest experiences. Your feedback about the room quality, comfortable beds, and the soundproofing measures is greatly appreciated. We are continuously working to provide our guests with the utmost comfort and a peaceful environment during their stay. Thank you once again for choosing to stay with us and for sharing your thoughts. We are honored that you are considering returning to The Wembley - A St Giles Hotel, Penang, and we can't wait to welcome you back for another enjoyable stay. If you ever have any more suggestions, requests, or questions, please don't hesitate to contact us. Your feedback helps us continuously improve and provide the best possible service to our guests.
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The location was great for us to walk around and explore nearby shopping malls and reach areas like Little India and Gurney Walk in a matter of 15 minutes via Grab. We could also take walks to nearby night markets and shops to try the street food and Nasi Kandar, which was great!
However, these are our gripes with the experience:
1. Rooms are cleaned on alternate days, so you'd have to call housekeeping should you run out of amenities 2. The beds weren't the most comfortable, because the pillows were rather thin and so couldn't support our necks that well. 3. We opted for breakfast at the hotel, and for the week we stayed at the hotel the food options were the same. You can imagine how sick we were by the last day. 4. At breakfast, the food is also not replenished actively and so we had to give up on trying a number of dishes because we simply weren't ready to waste time waiting 5. While there were Malay, Chinese, and Western fare available at the hotel breakfast, Indian food options weren't there at all. If we wanted a roti canai, we had to walk out for a quick fix.
While the rooms were also smaller than we expected, we appreciate the staff who took our request for adjourning rooms into account. Overall this was a pleasant experience, but we'd recommend skipping the hotel breakfast unless you're going there for a very short trip.
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Date of stay: June 2023
Value
Location
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tony Goh, General Manager at St. Giles Wembley Penang
Responded 10 July 2023
Dear Darishini, First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been forwarded to the respective department and corrective actions will be implemented accordingly. Kindly contact us at 604-259-8227, as we wish to know more on this issue. We sincerely looking forward to serving you again in the near future. Stay Safe!
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Smallish rooms and very small bathrooms. Music plays in the hallways, and you can hear it in the room (faintly but definitely). The water bottle is provided to fill at a water dispenser located near the elevator on every floor. The breakfast buffet is generous with several fresh prepared options and various cuisines. Hostess shows you to your table and flips the place mats to indicate the table is occupied. Just across the street is One Avenue Mall, which is connected via a walkway on the 2nd floor to another mall. Food courts and at least one sit-down restaurant (Pizzacolia in 2nd mall) The pool on the 11th floor only has sun in the morning. Sky bar on the 30th floor has reasonable prices and indoor and outdoor seating. We spent several pleasant hours there.
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Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tony Goh, General Manager at St. Giles Wembley Penang
Responded 30 Jan 2024
Thank you for sharing your experience. We apologise for the inconveniences with the room size and hallway music. Your feedback on the placement of the water dispenser is noted. We're pleased you enjoyed our generous breakfast buffet and diverse cuisine options. It's great to hear you explored nearby attractions. We appreciate your time at our Sky Bar and hope to welcome you back for an even more enjoyable stay in the future. Safe travels!
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Nicely located, near the old Komtar tower and 1st avenue mall. Booked 2 Urban King rooms. Nice rooms. I liked the idea that you have a jug that you can refill freely at the water dispenser on each floor. Going eco. Breakfast was right up there amongst the best I ever had. Nice little gym and swimming pool. Like the idea of free popcorn and water available in the lobby area near the reception. If you don't mind waling then it's a good hotel to stay. I have stayed at a few St Gilles hotel. So far it seems that Penang one is the best.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dato' Tony Goh, General Manager at St. Giles Wembley Penang
Responded 6 days ago
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
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Pros: Hot and cold water functioning well. Good water pressure. Decent bathroom. Somewhat quick response (30mins waiting) for housekeeping request such as coffee/tea, extra towels.
Cons : front desk professional service can be better. After all you are the frontier of your hotel. First impression counts. No matter what is the crisis, stay calm, collected and do not show disgusted face. E.g. when customer explained or asked parking ticket error, room service, sanitisation protocol, safety protocol.
The hotel room (stayed in Deluxe) carpet needs a deep cleaning or remove completely. The pillows have brown stains. Mattress is a crater. wooden cupboards, tables, side tables - showing their age and scratch marks, all these needs to be changed, hence the title of a much needed renovation.
The pool has too many green moss floating about as you swim. It feels like you are in an open pond. It needs cleaning.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
Room Tip:Always request for quiet floor, non smoking, away from the lift
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tony Goh, General Manager at St. Giles Wembley Penang
Responded 29 Aug 2022
Thank you so much for the feedback! First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been forwarded to the respective department and corrective actions have been implemented accordingly. We sincerely looking forward to serving you again in the near future. Stay Safe.
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On arrival at the Checkin counter the 2 staff member on duty were quite rude no greeting just asked for ID. Laugh at us as we were having difficulty understanding them not because their English was limited it was due to a lot of noise around us. No information was provided by both staff we were handed the room cards and told we were checked in we then had to ask where breakfast was served, time, internet access and also what our room number was. The hotel lacked to provided information such as the restaurant is closed due to a lunch time function. The breakfast buffet had a large assortment of food to choose from however, we were there for 5 days and it was the same menu daily also the restaurant area need some cleaning done as there were areas over looked such as the back of the oven (dirty fan)at the egg counter which faces the public. The hotel it’s self needs a up date as sheets I think we’re meant to be white however, looked more mustard in colour, small holes in the linen bath towels were very old. We notice on Checkin that they do not have daily house keeping that it would be provided every second day. If you require anything you need to ring house keeping. Even though advertise in all their room vacancies on various site there is daily house keeping & free water provided daily this did not happen unless to contact house keeping. The hotel advertise a sky bar so we decide to visit well the views are fantastic but, no cocktails are service and the whole area looked very unsafe floor boards need replacing ASAP. Over all a very disappointing stay.
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip:Don’t believe all the reviews
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tony Goh, General Manager at St. Giles Wembley Penang
Responded 12 Mar 2023
Thank you so much for the feedback! First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been forwarded to the respective department and corrective actions have been implemented accordingly. We sincerely looking forward to serving you again in the near future. Stay Safe!
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Strongly recommended hotel for service efficiency, friendly and accommodating staff and an exceptional breakfast, which leaves one spoilt for choice. All cultures are considered and catered for. The staff at breakfast are an absolute delight - considerate of ones dietary requirements. The rooms are spacious, comfortable and clean. We particularly liked the water dispenser in the passage way. In this way, plastic bottles were avoided. A glass bottle is available in the bar fridge to refill. The hotel is centrally situated and easy access to malls, food, coffee shops etc.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:The pool is on the second floor and can get crowded depends on the time of day . Very clean and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tony Goh, General Manager at St. Giles Wembley Penang
Responded 23 June 2024
Thank you for choosing our hotel! We're thrilled you enjoyed our service, friendly staff, and delicious breakfast options. We take pride in catering to diverse dietary needs. We appreciate you highlighting the spacious rooms, water dispenser, and central location. We hope to welcome you back soon!
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The hotel rating doesn’t justify the physical experience at all. I booked an Executive Deluxe King room for 4 days 3 nights, when I open the room, it was dusty and dirty. The hotel stated the room comes with complimentary drinks in the fridge however the fridge was emptied. Due to eco-friendly operation, they do cleaning for alternate days, they didn’t come to the room to clean up or offer to top up the bottled waters at all, I have to call them several times until they pick up the call to request to top up the bottled mineral water. The executive lounge was bad, the smells stinks when you open the lounge as food trays was left opened, drinks was limited by coffee machine. I visited the gym, there was no towel and bottled water, the water dispenser was emptied. The machines are majority faulty and it felt like the machines are there for display purposes. Overall, with the price paid for the hotel stay, it didn’t justify the experience at all. You could jolly well pay a lower price for such hotel experience.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tony Goh, General Manager at St. Giles Wembley Penang
Responded 27 Dec 2022
Thank you so much for the feedback! First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been forwarded to the respective department and corrective actions have been implemented accordingly. We sincerely looking forward to serving you again in the near future. Stay Safe!
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Johannesburg, South Africa142 contributions106 helpful votes
Hi we did not have a car, hence uncertain of the procedure to secure a bay. Sorry. They are so helpful that I’m sure they will respond to such communique.
All the best.
There are more places to choose from in the George Town area.
PRICE RANGE
AU$93 - AU$115 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
415
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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