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Eastern & Oriental Hotel

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10 Farquhar Street, George Town, Penang Island 10200 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (5772)
360
Panoramas (21)
Room & Suite (1787)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
Updated 13/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 13/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 127 hotels in George Town
Location
Cleanliness
Service
Value
Travellers' Choice
The Eastern & Oriental Hotel is the embodiment of both a special time and a special place. For well over a century, this remarkable hotel - known simply as 'The E&O' to generations of travellers - has stood as a testament to the grand elegance of the British colonial era. In many ways, it has also come to represent Penang itself; its story inextricably woven into the island's history, its traditions an indelible part of many a traveller's treasured memory, its name synonymous with the magical island once known as The Pearl Of the Orient.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bowling offsite
Children's television networks
Kids pool
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Highchairs available
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Massage
Neck massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Flatscreen TV
Bidet
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
English, Chinese, Malay, Tamil
4766Reviews96Q+A100Room tips
Traveller rating
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Popular mentions
kevhk wrote a review May 2021
CA40 contributions57 helpful votes
We had an amazing time at this beautiful hotel. We spent a few hours walking around the hotel and grounds looking at all the wonderful things to see. The gym was great and the pool was amazing, it was the perfect temperature for me. All the staff were so helpful and friendly. The breakfast and dinner were so yummy and the room was gorgeous. When we arrived into our room, the hospitality team had done some special things for our anniversary, rose petals and a delicious mini chocolate cake. We would love to stay here again.
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Date of stay: May 2021
Cleanliness
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Sleep Quality
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Anastasia (@monk3yseendo) wrote a review Apr 2021
Malaysia1021 contributions9 helpful votes
+1
This hotel also known as E&O goes 135 years back in time to the days of the colonial times with British high teas with scones and ladies in their elegant dresses. Similar to the likes of the Raffles Hotel in Singapore, walking into E&O is not simply walking into any other hotel. It feels more like you are walking into The Peranakan Museum. We pretty much went trigger happy with Leica all over from the hotel frontage all the way into the lobby and eventually the room. There was something to take of literally at every corner. Even the dinning room which serves both Nonya and Classic European was classy. Sort of emits the kind of vibe one would get from the British club. Because we went during the RMCO, the Farquhar’s Bar was closed but looked quite fancy at a glance from the outside and the poolside seemed like a great place to be for sunsets. Many prestigious and established institutions have always had their halls referred to as the “hallowed and famed halls”. The halls of E&O were no less. Though they were rich in heritage, they also had a classy feel to it. With your footsteps echoing off the walls. The rooms were tastefully decorated and sizeable with a nice view of the ocean. The bed room and mini living room had a rustic feel to it. You even had your own Butler call bell at your bedside. The bar was well stocked with alcohol beverages of sorts in the event one would like a spot of tea in the afternoon or a nice night cap before bed. The toilet on the other hand was black and white with nice marble finishings. As we commented in the previous post, this hotel seems to pride itself on service and in the details. It helps one appreciate the finer things in life. It doesn’t matter from you have travelled from but this is where you would want to be after a long day out. It is nothing short of perfect. No better way to digest a meal than to take a nice stroll around a beautifully landscaped and decorated hotel. Unfortunately it was a little cloudy with a slight drizzle hence the sunset wasn’t all that inspiring. However, that does encourage one to explore the interior of the hotel which seemed more like an art museum with expensive art paintings hanging from the walls and your footsteps echoing off the chessboard like floor. The frontage of the hotel, classic as ever. Bright eyed and bushy tailed we headed to the breakfast dining area expecting a buffet. But instead, we were handed a menu with a variety of dishes to choose from and served individually. At first sight, we assumed we are entitled to a dish per person. However, the server informed us that we were entitled to as much as we liked. Hence, tempted by the delicious menu, we choose French Toast, Prawn Noodles, American Breakfast, Fruit Platter and a Mocha. The last thing we expected was the beautifully plating and absolutely delicious dishes that arrived. The French toast was plated beautifully and complimented well with berries and caramelised apples and dusted with icing sugar to finish. The aroma of the Prawn Noodles was simply mouth watering and the broth was tasty. Lastly the fruits were fresh, crunchy and sweet. An absolutely perfect breakfast to start a beautiful day. As good as any breakfast at a restaurant could get 🤤 All in all it is a Hotel that pays attention to service and details. We absolutely adored it. Our full review is on Instagram (@monk3yseendo)
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Date of stay: October 2020
Service
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Response from Christoph Girsch, Other at Eastern & Oriental Hotel
Responded 1 May 2021
Dear monk3yseendo, Thank you for providing us a very nice review of your stay at the Eastern & Oriental Hotel. I am very delighted to know that you were satisfied with our Hotel and service. I will certainly share your kind words to the team. Once again thank you for sharing your great experience with us. We hope that we will have the opportunity to welcome you back again. Kind regards, Christoph K. Girsch Hotel Manager
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Tony T wrote a review Mar 2021
Jelutong, Malaysia4 contributions2 helpful votes
A home base from Penangites who works as a hotelier overseas and another state of Malaysia. The purpose of writing this letter is to compliment your hotel staff & the Food & Beverage Manager Colin Wong for their wonderful services. Thanks to your staff for making it such a comfortable wedding dinner at your hotel host by Steve Lee my friends. I was there to attended with utmost warmth. I was impressed to see the prompt service with par level of luxury standard again. Compare with 3 years back, the restaurant's services were unexpected worst from a heritage luxury hotel. Every need was catered with utmost perfection making us feel so important. Commented from all friends and family early this morning and last night's end dinner. I would like to compliment your entire staff for being so professional. With smiles on their faces, they have been really very impressive in their service. And I would like to visit your hotel again for this outstanding experience. Specially thank Colin Wong (Food & Beverage Manager). Well done the job and you nail it. Tony
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Date of stay: March 2021
Location
Cleanliness
Service
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Response from Christoph Girsch, Other at Eastern & Oriental Hotel
Responded 25 Mar 2021
Dear Tony, Thank you very much for your review of the Eastern & Oriental Hotel. I am very pleased to read that you have enjoyed your visit with us, in particular the the wonderful & prompt Service at your Friends Steve Lee Wedding. I highly appreciate your kind words about our Staff and our Food & Beverage Manager Mr. Colin Wong, i will certainly pass on your compliments to the entire Team. Once again thank you for sharing your experience with us and we do hope that we will have the opportunity to welcome you back again. Kind regards, Christoph K. Girsch Hotel Manager
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AJT wrote a review Mar 2021
Melbourne, Australia197 contributions27 helpful votes
+1
For many years we have always thought it would be nice to try out E&O. Due to circumstances we ended up staying here this time during our visit to Penang. If you like ‘colonial’ this is the place for you. The hotel has been decorated tastefully, and most of all maintained really well. No water marks, the white paint looks fresh and furniture doesn’t look tired. Dark wood against white walls and marble floors. Tasteful. Bedding was comfortable, and the bathroom you can literally fit a full sedan vehicle. Massive bathroom. Christoph the hotel manager was delightful. He came by to say hello while we were having coffee by the restaurant. Service was excellent. We had a little hiccup while checking in but nothing to suggest anything malicious. The team worked to resolve the problem and we ended up with a great two-night stay. Will return.
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Date of stay: March 2021Trip type: Travelled as a couple
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Response from Christoph Girsch, Other at Eastern & Oriental Hotel
Responded 20 Mar 2021
Dear aussiedeville, Thank you for sharing your experience at Eastern & Oriental Hotel. We are delighted to hear that you have enjoyed your time and that your stay was pleasant. Your kind words are much appreciated, we will make sure to pass on your praise and comments to the related teams. I am so glad that we could fix the little hiccup right away, but do let me apologize for it to you. Thank you again, and we look forward to welcoming you back in the near future. Kind regards, Christoph K. Girsch Hotel Manager
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Jennifer A wrote a review Jan 2021
9 contributions
+1
The service was fantabulous from the time we checked in till we left. They were like our family in Penang. We will make it a point to come back more often in 2021. Thank you Lini for the breakfast recommendation ~ Roti Sarang. My fav breakfast are - pandan nasi lemak, wanton noodles and prawn noodles.
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Date of stay: December 2020Trip type: Travelled as a couple
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Response from Christoph Girsch, Other at Eastern & Oriental Hotel
Responded 4 Jan 2021
Dear Explore74322, Thank you very much for taking the time to share this wonderful review with the TripAdvisor community following your visit to Eastern & Oriental Hotel. I truly appreciate the lovely comments of our Service, the delicious Breakfast dishes and Lini's Breakfast recommendation. I will share your amazing feedback with our Team, and I am convinced that the entire Team will be over the Moon with that great review. Please let me know for your next Vacation at the E&O, I will be delighted to handle your reservation personally to ensure your visit will be beyond your expectations. Kind regards, Christoph K. Girsch Hotel Manager
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PRICE RANGE
USD 146 - USD 298 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
eastern and oriental hotel, eastern oriental georgetown, eastern oriental hotel
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
232
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Frequently Asked Questions about Eastern & Oriental Hotel
Which popular attractions are close to Eastern & Oriental Hotel?
Nearby attractions include Street Art in George Town (0.4 km), Cheong Fatt Tze - The Blue Mansion (0.2 km), and The Camera Museum (0.4 km).
What are some of the property amenities at Eastern & Oriental Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Eastern & Oriental Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Eastern & Oriental Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Eastern & Oriental Hotel?
Yes, free parking, a parking garage, and valet parking are available to guests.
What are some restaurants close to Eastern & Oriental Hotel?
Conveniently located restaurants include Kimpo Famous Roasted, Indigo Restaurant at The Blue Mansion, and Mews Cafe.
Are there opportunities to exercise at Eastern & Oriental Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Eastern & Oriental Hotel have an airport shuttle?
Yes, Eastern & Oriental Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Eastern & Oriental Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Eastern & Oriental Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Eastern & Oriental Hotel?
The staff speaks multiple languages, including English, Chinese, Malay, and Tamil.