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Hotel Jen Penang by Shangri-La

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Hotel Jen Penang by Shangri-La
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1,766 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Jen Penang by Shangri-La
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Showing 1,521: English reviews
Auckland, New Zealand
Reviewed 10 July 2014

If I had paid any more than what I did I would have given them a 3 star.The hotel is old, but clean. Concierge staff, front desk staff are excellent. We paid extra for the Club benefits, although I don't think that they have the space to accommodate this. The Club Lounge was always very very full, I felt sorry...

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2Thank karintjie
Sydney
Reviewed 9 July 2014 via mobile

Stayed here in a club room which although is a bit outdated everything was well maintained and the room was always very clean. The club lounge was a nice place to go at the end of the day and have a few drinks and finger food and relax. Found the staff to all be helpful and sincere. As we stayed...

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Thank kappara
Singapore, Singapore
Reviewed 9 July 2014

Stayed for a night during a business trip. Small, pokey and old-as-the-hills rooms with barely enough room to maneuver around the bed, slow internet and a club lounge with seating for barely a handful of people. 10-minute wait to check out despite being only 1 of 2 people checking-out and serious errors in my bill which staff were unable to...

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7Thank LuxeTravelerHK
Auckland Region, New Zealand
Reviewed 8 July 2014

Our stay at Traders more than matched our stays at other Shangri La hotels. We cannot fault the standard of hospitality, staff knew our names from the point of arrival. We were shown to our room by the person who dealt with our booking in. Everywhere was very clean, there was ample selections of food for the breakfasts. All staff...

Review collected in partnership with shangri-la.com
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Thank Celia C
Kota Kinabalu, Malaysia
Reviewed 8 July 2014

The hotel is located right at the center where you can go shopping at 3 complexes namely Komtar (for muslim garments) but this mall is worn out with no maintenance being done. Prangin Mall offer lots of shop selling no brand clothes and lots of gadgets,its very very cheap to shop at Prangin Mall. 1 avenue offered more branded shop...

Review collected in partnership with shangri-la.com
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Thank Stacy S
Salford, United Kingdom
Reviewed 7 July 2014

I have used the Traders hotel in Hong Kong quite a few times and that has always excellent so I had high hopes for this one. This Penang hotel is slightly older and a little more shabby than its Hong Kong cousin but the service was very good and the hotel was clean. I stayed in a Traders Club room...

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Thank Peter E
Kl
Reviewed 6 July 2014

The central location of Traders Hotel makes our stay close to all the good food around in Penang. In addition, Traders Hotel staffs are friendly and helpful. The rooms are clean and the beds are comfortable. All mechanical and lighting systems functions well.

Review collected in partnership with shangri-la.com
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Thank lembutikus
San Jose, California
Reviewed 6 July 2014

Well, usually I don't give two stars unless it is really bad. I arrived without knowing much about the hotel. It is a run down hotel. Breakfast is crappy. They don't know how to cook eggs either. They will totally burn your eggs on a very high heat. The furniture in the room is outdated and very old and dirty...

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2Thank Parveer J
Tweed Heads, Australia
Reviewed 6 July 2014

Can't fault service or room. Entertainment of singers in bar area was a bonus. The girls were excellent and took requests. Shuttle bus to Golden Sands resort was enjoyable and needed, to escape the fast paced George Town. Close enough to walk to Penang road. Good shopping at Mall next door. 5 star luxury all the way.

Review collected in partnership with shangri-la.com
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Thank Kerrie J
Singapore, Singapore
Reviewed 1 July 2014

Frankly to say, there wasn't a complaint worthy to bring up. It is a business hotel to begin with. It's with age. I arrived without expectation and left without further expectation. The location is good. We expected to spend 40 minutes to reach the hotel, but the traffic was good and we reached in 20+ mins. We spent close to...

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2Thank GeorgeJorgimoto

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 15 minutes away. ... more   less 

Additional Information about Hotel Jen Penang by Shangri-La

Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Region: Malaysia > Penang > Penang Island > George Town
Price Range: $67 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Penang by Shangri-La 4*
Number of rooms: 443
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Agoda, Hotels.com and Asiatravel.com Holdings so you can book your Hotel Jen Penang by Shangri-La reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang By Shangri-La George Town
Hotel Style:
#5 Business Hotel in George Town
#8 Family Hotel in George Town
#9 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Penang by Shangri-La staff and other travellers.
24 questions
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Sydney, Australia
Geilenkirchen, Germany
4 months ago
Geilenkirchen, Germany

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Questions? Get answers from Hotel Jen Penang by Shangri-La staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“quieter floor but that is becauseof the refurbishment”
 of 5 bubbles 186kartikat, 21 Feb 2017 | Read review
“Club Lounge is great - Either side is fine as you get views either way”
 of 5 bubbles Pinkertons0, 20 Feb 2017 | Read review
“17 floor will be the quietest while renovation work is ongoing”
 of 5 bubbles KhunBill, 19 Feb 2017 | Read review
“Stay in a renovated room which is modern (other rooms very dated)”
 of 5 bubbles paulerayner, 13 Feb 2017 | Read review
“7 or 8 floor on up you have breakfast and evening snacks included”
 of 5 bubbles love_to_travel_WW, 2 Feb 2017 | Read review
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