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Hotel Jen Penang by Shangri-La

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Hotel Jen Penang by Shangri-La
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1,789 Reviews from our TripAdvisor Community

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Showing 1,543: English reviews
Vancouver, Canada
Reviewed 1 week ago

We stayed at the Hotel Jen for several reasons. I had been to Georgetown in the past and knew that the location of the old Traders Hotel was ideal. It has been bought by the Shangri-La group and is being renovated from the top down. There are only a few floors that remain to be renovated, and we stayed on...

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Helpful?
1Thank DianaHaynes
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear DianaHaynes, Thank you for your 5 star review and compliments on the hotel, especially the services rendered by the team. We are so honoured to have your detailed review based on your observations. Indeed we are currently undergoing a one year, three-phase enhancement programme scheduled to be completed by end of June 2017. The first phase, which was just...

Lutterworth, United Kingdom
Reviewed 1 week ago

We stayed here for 4 nights in a club room. Although they were working during the day it did not impact on us at all. The breakfast were superb and the cocktail hour food was delicious. The hotel is in an excellent location... whether you want to catch the free bus, hop on hop off bus or just walk to...

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Helpful?
1Thank gail788
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear gail788, Thank you for your compliments on our hotel's strategic location and the friendly and fuss free services provide by the team! We are glad that you've enjoyed your stay with us. Do return soon, we can't wait to have you back. Best regards, Tane Picken General Manager

Singapore, Singapore
Reviewed 1 week ago

We really enjoyed our stay and I would say that even the rooms are more or less normal average, the friendliness of all the staff at the hotel is really outstanding. All of them have been really genuine friendly and helpful. The location of the hotel is also very good. A lot of good Penang food within walking distance. The...

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Helpful?
1Thank SeldomFlyer
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear SeldomFlyer, Thank you for your compliments on the hotel, particularly the friendly and warm services from the team. We are glad that you enjoyed the convenient location and managed to explore the surroundings nearby. Once again, thank you and we look forward to your next visit with us. Best regards, Tane Picken General Manager

Brisbane, Australia
Reviewed 1 week ago

First time to Penang. Arrived for a soccer competition, great hotel, good welcome by staff. Room was fine, great big comfy bed. En suite very nice. I was in club rooms so free happy hour and free breakfast. I went to the normal dining room for breakfast to see what it was like, excellent. Loads of choice of foods from...

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Helpful?
1Thank Paul R
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear Paul R, Thanks for the detailed review of our hotel! We are so glad that you enjoyed your stay and noticed that we aim to offer simple pleasures to please our guests from the thoughtfully designed rooms to the warm and attentive service from my team. We are also excited to inform you that the hotel is currently undergoing...

Hong Kong, China
Reviewed 2 weeks ago via mobile

It is just next to the tallest building of Penang and there is a large shopping centre nearby. Though it is not a luxury hotel, it provide a good place for you to stay. It is convenient, 30 minutes from the airport and walking distance from the old town. The hotel also provide shuttle service to Batu Ferringhi, all the...

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Helpful?
1Thank bremen1018
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear bremen1018, Thank you for writing this positive review on our hotel. It is great to hear that you enjoyed the convenient location and our shuttle service to Batu Feringghi. We are also excited to inform that the hotel is currently undergoing major enhancement programme in three phases, set to be completed in July 2017, and the new rooms will...

New York City, New York
Reviewed 2 weeks ago

Top notch hotel perfectly located to explore the Heritage Section of George Town. The place has been completely refurbished so rooms are fresh, new, clean, spacious and very comfortable. Staff is very helpful and they have a sister hotel at the beach with free shuttle service - so you get the best of both worlds. Highly recommend - close to...

Review collected in partnership with shangri-la.com
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Helpful?
2Thank allennyc
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear allennyc, Thank you for your five star review in Tripadvisor. We are glad you enjoyed the thoughtfully designed new rooms, great location and free shuttle to our sister property at Batu Feringghi. We look forward to have you back with us again! Best regards, Tane Picken General Manager

Pangasinan
Reviewed 2 weeks ago

I stayed in a Club Deluxe Room that is large enough to accommodate a king-sized bed but still offers a wide area to move around. The almost floor to ceiling window of the room provides a view of Georgetown. The king-sized bed, covered with quality linens and thick duvet, has 4 huge pillows and 2 #TheJenSelfie throw pillows. Earth tone...

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Helpful?
2Thank rjdexplorer
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear rjdexplorer, Thank you for the five star review, we are delighted that you enjoyed the overall accommodation experience here at Hotel Jen Penang including the comfortable room, excellent location and services from the team. It was a pleasure to have you around and we certainly hope to welcome you back again in the near future! Best regards, Tane Picken...

Bengaluru, India
Reviewed 3 weeks ago via mobile

Hotel Jen Penang is located in a very good place within Georgetown and has a great buffet breakfast (with a little brown bag encouraging you to take out a muffin or two for the road). The rooms are a bit small though.... TV channels could be improved upon to make it an ideal place to relax in the night as...

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Helpful?
2Thank VandanaVandy
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear VandanaVandy, Thank you for your 4-star review and the comments on our hotel. We are sorry to hear that the room expectations fell short, your comments are well noted and please be assured that my team and I will continuously strive in delivering quality experiences for our guests. You will be pleased to learn that our enhancement programme is...

Petaling Jaya, Malaysia
Reviewed 3 weeks ago

Hotel is doing renovation but does not disturb my stay here. No noise is heard and there was no disturbance. Front Office staff was excellent in efficient check in and out. Room is newly renovated, spacious and has a modern touch. Breakfast spread was good. Overall stay experience was great and will return again.

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Helpful?
2Thank Isaac_WeiHong23
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear Isaac_WeiHong23, Thank you for your excellent score for us! It's such a joy to read your kind compliments to our team. We're glad that your overall stay went well and thank you for the detailed sharing of the visit. The team and I look forward to seeing you again! Best regards, Tane Picken General Manager

Singapore, Singapore
Reviewed 3 weeks ago

With the new renovations, it now feels and looks like the JEN series. Room 1609 now has a fresh appeal. It is a corner room and to the right side of the not altogether ceiling to wall windows one can see Penang hill and to the left, part of Penang bridge and the sea. The Club Lounge has been redecorated...

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Helpful?
2Thank GLLK54
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear GLLK54, Thank you for your positive review in Tripadvisor. We are glad that you enjoyed the thoughtfully designed new rooms, great location, Club Lounge and the services from our staffs. We look forward to have you back with us again! Best regards, Tane Picken General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 15 minutes away. ... more   less 

Additional Information about Hotel Jen Penang by Shangri-La

Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Region: Malaysia > Penang > Penang Island > George Town
Price Range: $67 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Penang by Shangri-La 4*
Number of rooms: 443
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Booking.com, Priceline, Travelocity, Hotels.com, Agoda and Expedia so you can book your Hotel Jen Penang by Shangri-La reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang By Shangri-La George Town
Hotel Style:
#5 Business Hotel in George Town
#8 Family Hotel in George Town
#9 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Penang by Shangri-La staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pillow too soft for me I have to use 2.”
 of 5 bubbles indralim, 17 Mar 2017 | Read review
“Stay on the 16th Floor”
 of 5 bubbles RickTas, 17 Mar 2017 | Read review
“the club rooms are outstanding”
 of 5 bubbles DianaHaynes, 15 Mar 2017 | Read review
“Try not to have a room by the lifts!”
 of 5 bubbles gail788, 15 Mar 2017 | Read review
“quieter floor but that is becauseof the refurbishment”
 of 5 bubbles 186kartikat, 21 Feb 2017 | Read review
5 of 5