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Hotel Jen Penang by Shangri-La

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Hotel Jen Penang by Shangri-La
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1,759 Reviews from our TripAdvisor Community

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Showing 1,515: English reviews
Southampton
Reviewed 2 days ago NEW

Club rooms have been refurbished. And, wow, what a good job they've done! Once again, it was nice seeing Katherine on Receiption when changing some currency. We first met her in the Club Lounge 3 years ago. She couldn't be more helpful on Reception, and with her warm welcome, she's clearly a true abassidor for the hotel. Likewise, it was...

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Helpful?
1Thank paulj121
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear paulj121, Thank you for the positive feedback on our hotel. I am pleased that you enjoyed your stay at the hotel. We appreciate your positive feedback particularly, the services provided by the team. We will convey your kind words to them. However, we are truly sorry about your experience in the Club Lounge on the renovation process. Please be...

Reviewed 5 days ago NEW

I booked Jen whenever I am on business trip to Penang as it is located centrally. Unfortunately this time I had a bad experience. Just did a late checked-in at 11.15 pm. When getting in shower, realised both hot+cold knob released hot water only. Called operator and was advised there was a repair at 14th floor, advised to wait 20...

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Helpful?
1Thank Anthony S
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear Anthony S, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are truly sorry for the inconvenience that has been caused during your stay as a result of the temperature of the water in your...

Singapore
Reviewed 6 days ago NEWvia mobile

Booked a room via Agoda. Check in process was a breeze. Staff are friendly and always with a smile. Breakfast was alright. a wide range of variety although d menu does not change much. there is live station for noodles n fresh juice which is 👍🏼. Booked a deluxe room. A little small but okay for couples. Hotel is currently...

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Helpful?
1Thank su B
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear su B, Thank you for sharing your positive review on Tripadvisor. It is good to hear that you enjoyed your stay with us particularly on the good location and friendly service rendered by the team. All rooms, suites and Club Lounge will be undergoing renovation and upgrades and the entire renovation is scheduled to complete by July 2017. We...

Reviewed 1 week ago NEWvia mobile

Stayed here from shangrila changed to traders and now jen hotel. Though changed names few times but same old room (room505 smoking floor because last min booking n fully occupied) Plus : good location, nice value Minus : old room, torn bed sheet, bad pillow, smelly room Notes : they're doing renovation now from 9am-6pm so better don't stay at...

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Helpful?
2Thank Yanni K
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear Yanni K, Thank you for your review in Tripadvisor and for providing us with a feedback from your stay. First and foremost, I am very sorry to hear that you were unhappy with your experience here at Hotel Jen Penang due to the unfurbished room. However as what you have positively pointed out, it's a great pleasure to announced...

Singapore, Singapore
Reviewed 1 week ago NEW

The Jen (was Traders) Hotel is well located in Georgetown. Easy to get around from whether on foot or in a taxi or bus. The hotel is quite old, but we stayed in one of their newly renovated Club rooms, which was great value at MYR300 per night including breakfast and evening cocktails.

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Helpful?
1Thank paulerayner
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear paulerayner, Thank you for your sending us the overall feedback on your stay here with us. We are honoured to have your review based on your observations. Indeed we are currently undergoing a one year, three-phase enhancement programme scheduled to be completed by end of June 2017. The first phase, which was just completed, added new enhancements and innovative...

SINGAPORE
Reviewed 1 week ago

A hotel within Georgetown that is the ideal location for guest who want to easy access to town area. It is next to Komtar and 1st Avenue. The staff were cheerful and helpful, and every single one of them who we met exemplified the desired service quality and professional standards.

Review collected in partnership with shangri-la.com
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Helpful?
1Thank HENRITANCH
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear HENRITANCH, Thank you for the 5 star review, we are delighted that you enjoyed your overall accommodation experience here at Hotel Jen Penang including the services rendered by our team. We are also pleased to inform you that we are currently undergoing a three-phase enhancement programme, set to be completed in July 2017. We look forward to your return...

Singapore, Singapore
Reviewed 2 weeks ago via mobile

Stayed 6 nights during my recent trip back to Penang for the Chinese New Year celebration. Am very happy and pleased with my stay in the heart of the city within easy reach of all the great food haunts. The staffs are very polite and efficient during checking in and out. The rooms are newly refurbished and I was lucky...

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Helpful?
3Thank Patrick U
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear Patrick U, Thank you for your kind review. Our newly refurbished guest rooms are thoughtfully designed for simple pleasures and fuss free stays. It is wonderful to hear that you have enjoyed your stay here with us along with the services provided. The hotel strategic location has certainly benefit ours travellers too. My team and I look forward to...

Ipoh, Malaysia
Reviewed 2 weeks ago

We booked this place for a total of 1 night for 4 rooms, with young and old for holiday. Upon arrival at around 1pm, we proceed to check in and was told by the receptionist that the rooms are not ready yet, they are still cleaning the room, fair enough, as we arrival early before the check in time. We...

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Helpful?
3Thank jasvince0809
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear jasvince0809, Thank you for staying at Hotel Jen Penang and sharing your experience with us. We appreciate your feedback on the room and services. It is unfortunate to learn that you were met with several unsatisfactory encounters on your recent stay. We would like to assure you that the faults found is not our usual standard practise. We have...

Taipei, Taiwan
Reviewed 2 weeks ago via mobile

I had a very enjoyable stay at Jen in Penang, managed by Shangri-la; however with a different concept. The hotel is still undergoing renovations so I stayed in a Club Room, where I was shielded from the noise to a large extent, although some noise did travel in the afternoons when I like to rest. The staff were, on the...

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3Thank ScottJTaipei
Kuala Lumpur, Malaysia
Reviewed 2 weeks ago via mobile

I booked 3 night stay from today 3 Feb till 6 Feb. Arrived the hotel at 2.42pm. Lobby quite relax only me alone checking in. I am just so disappointed with the overall checking in experience. 1. No one guide or greet upon arrival. I can let go with this as I thought maybe the hotel not enough manpower. 2....

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Helpful?
3Thank haikalzarian
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear haikalzarian, Thank you for taking time to write this review and I am sorry to read of your recent experience at our hotel. It is a great disappointment to me whenever we fail, but it is of particular concern to let down a valued guest. We will use your comments as part of our on-going service training. We will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 15 minutes away. ... more   less 

Additional Information about Hotel Jen Penang by Shangri-La

Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Region: Malaysia > Penang > Penang Island > George Town
Price Range: $72 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Penang by Shangri-La 4*
Number of rooms: 443
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Booking.com, Asiatravel.com Holdings, Hotels.com, Travelocity and Agoda so you can book your Hotel Jen Penang by Shangri-La reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang By Shangri-La George Town
Hotel Style:
#5 Business Hotel in George Town
#8 Family Hotel in George Town
#9 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Penang by Shangri-La staff and other travellers.
24 questions
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Sydney, Australia
Geilenkirchen, Germany
4 months ago
Geilenkirchen, Germany

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Questions? Get answers from Hotel Jen Penang by Shangri-La staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in a renovated room which is modern (other rooms very dated)”
 of 5 bubbles paulerayner, 13 Feb 2017 | Read review
“7 or 8 floor on up you have breakfast and evening snacks included”
 of 5 bubbles love_to_travel_WW, 2 Feb 2017 | Read review
“Room facing the pool offers better view”
  • broken cot
 of 5 bubbles YvonneWoi, 10 Jan 2017 | Read review
“The even number, 2,4,6,8, etc rooms seems to have better view as they can see the sea. Which you can see if the room is high enough.”
  • I can still smell the newly installed wood
 of 5 bubbles maqius, 3 Jan 2017 | Read review
“Request for room on the 16th floor if you are staying in the Club rooms as the Club Lounge is also located on the same floor.”
 of 5 bubbles chan_pup, 29 Dec 2016 | Read review
5 of 5