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The Banjaran Hotsprings Retreat

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616 Reviews from our TripAdvisor Community

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Showing 566: English reviews
Shah Alam, Malaysia
Reviewed yesterday NEW

First time was too short a visit, 3 days 2 nights so this time around it was a 4 days 3 nights stay. Reservation was done through the hotel website. The only option that popped up was a garden villa, which was fine because that was the villa we wanted. It did not come with breakfast which was not a...

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Helpful?
Thank Adli Izham A
Maasduinen
Reviewed 5 days ago NEW

The Banjaran Ipoh If you go to the Banjaran you need not to go out. There is so much to enjoy. Everything is there. A very good spa (we had a twin massage), an impressive cave in which a very good restaurant and bar. Another pretty restaurant on the place (also for breakfast), a Dr. Fish pool, a very clean...

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Thank BriboMaasduinen
Raymond-KIpoh, Director of Operations at The Banjaran Hotsprings Retreat, responded to this review

Dear BriboMaasuinen, Salam Sejahtera and thank you for your review in our Tripadvisor page. We are glad that you had a pleasant stay with us and we look forward for your return soon. Best Regards, Raymond Koh Director of Operations

Reviewed 6 days ago NEWvia mobile

My husband & I decided on a 2 nights short trip to chill out after Xmas. The first impression was good with the serene surrounding. We stayed in Villa 6, it's spacious with full privacy. Until we heard the construction noise the next morning at 8am! It's not super loud but 8am, it's quite disturbing especially when you have paid...

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Helpful?
Thank Linda L
Raymond-KIpoh, Director of Operations at The Banjaran Hotsprings Retreat, responded to this review

Dear Linda L, Salam Sejahtera and thank you for your review in our Tripadvisor page. We regret and dissapointed to hear about your experience and we would like to extend our sincere apologies for not meeting your expectations in some of the areas. We had shared your comments with the relative Head of Departments for our future improvements. Just to...

Kuala Lumpur, Malaysia
Reviewed 1 week ago NEW

This is really a great place for a short weekend trip, to let yourself to relax and escape from the busy city life. This was our second visit to the Banjaran Hotsprings Retreat. We had water villa on the first time we were here. This time we stayed in the garden villa set within a secluded tropical garden overlooking lush...

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Helpful?
Thank BadrulMawar
Raymond-KIpoh, Director of Operations at The Banjaran Hotsprings Retreat, responded to this review

Dear BadrulMawar, Salam Sejahtera and thank you for being one of our loyal returnee guest to our Retreat. We are delighted that you had enjoyed your stay again , it is such a pleasure to read your review and knowing that our Team had taken good care of you and your wife. We appreciate that you had taken your valuable...

Reviewed 1 week ago

overall is great and good like others review but... 1. insects bite although provided repellent. - it don't works well and still got a bite or two from unknown insects -will see dr later if condition persists. 2. monkeys phobia this make my wife totally sensitive and tension in entire trip....how to rest ooo expect with this 2 issues when...

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Helpful?
Thank Tan S
Raymond-KIpoh, Director of Opeations at The Banjaran Hotsprings Retreat, responded to this review

Dear Tan S, Salam Sejahtera and thank you for your review in our Tripadvisor page. We are glad that you had enjoyed your overall stay , on another note we are sorry to hear that you had some unpleasant experience with regards to the insects bite and monkey. The insect repellent that we provided is organic based that works well...

Kuwait
Reviewed 1 week ago via mobile

After two years of nonstop working, I decided it is time for my wife and myself to take a break. We started researching the resorts in Malaysia, and zeroed on Banjaran. At first we could not find a booking, but after a week my travel agent called me with the good news "congratulations I was able to book you a...

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Helpful?
Thank Yousuf A
Raymond-KIpoh, Director of Operations at The Banjaran Hotsprings Retreat, responded to this review

Dear Yousuf A, Salam Sejahtera and thank you for choosing to stay in our Retreat. We are glad that you are enjoying your stay with us. Mr Alex, our General Manager is pleased to hear positive comments from you and had shared it with the rest of our team. We also hope that you are enjoying the personal dining experience...

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

My wife and I booked a 3 day stay at the Banjaran after having heard from others. The resort can be reached after a 2 hour leisurely drive north from Kuala Lumpur. We arrived at around 2.30pm and our villa was still not ready. We were invited into a waiting area where refreshments and cookies were available. Once our villa...

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2Thank Agil N
Raymond-KIpoh, Director of Operations at The Banjaran Hotsprings Retreat, responded to this review

Dear Agil N, Salam Sejahtera and thank you for choosing to stay in our Retreat. We appreciate you taking your valuable time to feed back to us which we will shared with the rest of our team. We will be looking forward to welcome you back to our Retreat in the near future. Thank you and Best Regards, Raymond Koh...

Reviewed 2 weeks ago

The Banjaran was quite simply the perfect place to relax and get away from busy city life. Serene and quiet with panoramic views of mountains make you feel like you're miles away from anything even though you're not. We stayed for 4d/3n and didn't want to leave. The villa was beautiful and the facilities such as the hot spring baths,...

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Helpful?
Thank Monkey T
Raymond-KIpoh, Director of Operations at The Banjaran Hotsprings Retreat, responded to this review

Dear Monkey T, Salam Sejahtera and thank you for leaving us your review in our Tripadvisor page. We are glad to hear that you had a great stay with us and we will be looking forward to see you during your next visit. Best Regards, Raymond Koh Director of Operations

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

We went during the weekday, it seems like the resort is belongs to us.. nobody utilize the pool and the hotspring outside where we did enjoy it so much. The room is great, but the hot spring pool in the villa is not hot enough, suggested to go the outside where it is a bliss... Food were great, we had...

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Helpful?
Thank ngsiewcheng
Raymond-KIpoh, Director of Operations at The Banjaran Hotsprings Retreat, responded to this review

Dear ngsiewcheng, Salam Sejahtera and thank you for your excellent review. It is our pleasure to have you here and we look forward to serving you again during your next visit to Ipoh. Best Regards, Raymond Koh Director of Operations

Adelaide, Australia
Reviewed 2 weeks ago via mobile

What more to say other then it was an indeed a relaxed and peaceful 3D/2N stay. Nothing to fault except high praises from hospitality to service to food. Did everything as recommended and not an inch wrong. Well the mosquitoes were abit annoying but thats nature!! Thumbs up....all the way!

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Helpful?
Thank Sian O
Raymond-KIpoh, Director of Operations at The Banjaran Hotsprings Retreat, responded to this review

Dear Sian O, Salam Sejahtera and thank you for choosing to stay in our Retreat. We are delighted to read about your review and we look forward to seeing you again. Best Regards, Raymond Koh Director of Operations

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
The Pomelo - The Banjaran Hotsprings Retreat
The Pomelo - The Banjaran Hotsprings Retreat
Cuisines: Malaysian, International, Asian, Healthy
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Banjaran Hotsprings Retreat is an integrated luxury wellness and spa retreat in Ipoh. The 5-star retreat is situated on a 16.19 Acre valley nestled within a cluster of towering limestone hills and features a combination of natural caves, pristine jungle, waterfalls and geothermal hot springs. It is a self-contained sanctuary consisting of 25 luxury villas offering holistic wellness and spa experiences inspired by authentic Malaysian practices. ... more   less 

Additional Information about The Banjaran Hotsprings Retreat

Address: 1 Persiaran Lagun Sunway 3 | Sunway City Ipoh, Ipoh 31150, Malaysia
Region: Malaysia > Perak > Kinta District > Ipoh
Price Range: $358 - $531 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Banjaran Hotsprings Retreat 5*
Number of rooms: 25
Reservation Options:
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Also Known As:
The Banjaran Hotsprings Retreat Hotel Ipoh
Hotel Style:
#1 Spa Hotel in Ipoh
#1 Luxury Hotel in Ipoh
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Questions & Answers

Here's what travellers have asked, with answers from The Banjaran Hotsprings Retreat staff and other travellers.
21 questions
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Questions? Get answers from The Banjaran Hotsprings Retreat staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Garden Villa is bigger. Villas 11 to 16 are quieter.”
 of 5 bubbles adliizhama, 21 Jan 2017 | Read review
“private pool , private Jacuzzi, hot spring, water”
 of 5 bubbles TanS727, 13 Jan 2017 | Read review
“Book in advance for Jeff's Cellar as tables are limited.”
 of 5 bubbles monkeyt2017, 8 Jan 2017 | Read review
“Garden Villas are noce”
 of 5 bubbles Weelee66, 2 Jan 2017 | Read review
“Book much earlier to get good price”
 of 5 bubbles msheart, 10 Dec 2016 | Read review
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