We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Dorsett Grand Labuan

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Dorsett Grand Labuan
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

450 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Dorsett Grand Labuan
See the most recent reviews
Showing 431: English reviews
Singapore, Singapore
Reviewed 4 March 2016

This was business travel visit. Stayed before in Aifa & Billion pavilion that are nearby. Opted for this choice because the customers normally stay here. There is a nearby local food court just a stones throw away & also a supermarket across the street. The best part of the hotel is very good breakfast spread, large rooms as well as...

 Report
Helpful?
1Thank InsightSuite
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear InsightSuite, It is great to receive your feedback on your memorable stay and thank you for your compliments on our room & buffet breakfast. On behalf of my team, I would like to express our sincere gratitude & we hope to welcome you once again to Dorsett Grand Labuan on your next visit. Best Regards, SUSAN CARLOS General Manager

Reviewed 4 March 2016 via mobile

I went to victoria brasserie for dinner with my wife on 26/2. Total bill was rm149 and was supposed to be given a 50% discount as i'm a cimb visa infinite card holder. I was initially presented with a wrong bill (rm119.20 or total bill-20% discount). After i further queried on my entitlement, i was then given the correct bill...

 Report
Helpful?
5Thank Mohd Shahrir A
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Mohd Shahrir A, Thank you for selecting Victoria’s Brasserie as your preferred choice of dining venue in Labuan. We thank you for highlighting our honesty and wish to apologize for the error once again. As explained to you via email message, that your refund will take about 7 to 14 days to process. We thank you for your kind...

Kuala Lumpur, Malaysia
Reviewed 3 March 2016

this hotel is just overpriced for the facilities and quality they have, very poor gym, average breakfast, very poor wifi in the room. Housekeeping service also below average. their executive lounge is the worst i ever been.

 Report
Helpful?
1Thank 2012-Traveler_Don
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Traveler_Don, On behalf of my team, I would like to thank you for the constructive feedback we have receive from you. We will look into the areas mention and will improve our service delivery. Once again, we thank you for the reviews & we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, SUSAN CARLOS General...

Singapore
Reviewed 26 February 2016

Location 5/5 city centre premises walking distance & 5-10 minutes shipping transport services Hotel & room 3/5 room types depend on your rates. clean, nice, quiet. free drinks and snacks. tv ok wifi ok. standard toiletries supply. Hotel & room are grand, out dated but well maintained. Breakfast & restaurants 3/5 ordinary breakfast & dinner buffet. Room service 5/5 247...

 Report
Helpful?
1Thank LowSC
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear LowSC, Thank you for selecting Dorsett Grand Labuan as your preferred choice of accommodation during your recent visit. On behalf of my team, I would like to thank you for the reviews and ratings we have received from you. We are glad that you find our hotel & facilities provided are satisfactory and our room are clean, not to...

Kiel-Windeweer, The Netherlands
Reviewed 22 February 2016

I spent about 4 weeks in this hotel in Jan and Feb. of this year and really enjoyed my stay. Very helpful and friendly personnel and management that all tried to give me a good feeling and made me feel at home. Charlotte, supervisor in the hotel, has been very helpful to me and showed me many good places in...

 Report
Helpful?
1Thank Pieter D
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Pieter D, On behalf of my team, I would like to thank you for the excellent reviews you had written for us. We are glad that you enjoyed your stay here during the past 4 weeks. On behalf of the above name mentioned, we would like to thank you for highlighting their exceptional service provided. We are pleased to...

Santa Rosa, Philippines
Reviewed 21 February 2016

The staffs were very well receptive including the the sales team. Susan, the Gen. Manager, connects with the guests when she makes her round.. Thank you Roziyati and Crystal for making my stay very pleasant. Dorsett Labuan is my choice of stay whenever I am in Labuan. The executive lounge staffs were likewise accommodating and anticipates my need.

 Report
Helpful?
1Thank aruiz7
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear aruiz7, Thank you for selecting Dorsett Grand Labuan as your preferred choice of accommodation during your recent visit to Labuan. On behalf of the name mention above, I would like to express our gratitude to you highlight on their service provided. We are glad to hear that you enjoy our Executive Lounge and the staff. We look forward to...

Labuan Island, Malaysia
Reviewed 17 February 2016

great hotel with nice crew , all of them kind and looking to assist you specially Ms Azuree at the reception and all of the staff working there , nice breakfast , a bar is in the hotel and a swimming pool for the funs of swimming

 Report
Helpful?
1Thank cap10mr
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear cap10mr, Thank you for selecting Dorsett Grand Labuan as your preferred choice of accommodation during your recent visit to Labuan. On behalf of Ms. Azureen, our Guest Service Agent, I would like to thank you for highlighting her exceptional service while you are staying with us. We are glad that you enjoy your stay here and find our hotel...

Kuala Lumpur, Malaysia
Reviewed 17 February 2016

first time staying in a dorsett hotel. although dorsett labuan is not as big as the other dorsett hotels, the service they provide is impeccable. the staffs are friendly and our room was upgraded to executive room upon arrival. they were very helpful with our request (we needed a wine opener and one of the staff came, stood at our...

 Report
Helpful?
2Thank sLengK
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear sLengK, Greetings from Dorsett Grand Labuan! We are glad to have you staying with us during your recent visit. On behalf of my team, I would like to thank you for highlighting the excellent service that was provided with the friendliness and helpfulness of the staff member to you while stayed with us. We thank you for highlighting our...

Newcastle upon Tyne, United Kingdom
Reviewed 17 February 2016 via mobile

Arrived late evening at the hotel with very welcoming reception staff. Changed my room to a non smoking after company had booked me smoking without any issues. Room was spacious and very clean. Food was served to me at the lobby bar where I managed to watch some football highlights and enjoy a few cold beers. As my body clock...

 Report
Helpful?
1Thank CIJ84
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear CIJ84, On behalf of my team, I would like to thank you for staying with us during your recent visit to Labuan. We are glad to hear that you find our room are spacious & is clean. On behalf of Ms. Charlotte, our Food & Beverage Supervisor, I would like to thank you for highlighting her exceptional service in...

Singapore, Singapore
Reviewed 11 February 2016

We stayed one night in this hotel. The rooms are large and comfortable. Breakfast is really good and so is lunch. I really recommend the place for leisure or business. Service is very professional from the lobby to the pub.

 Report
Helpful?
1Thank lcfb
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear lcfb, Thank you for selecting Dorsett Grand Labuan as your preferred choice of accommodation during your recent visit to Labuan. We are glad to hear that you find our room a spacious and comfortable. On behalf of my team, I would like to thank you for highlighting on the food served ​at breakfast & lunch. We hope to continue...

263 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (260)
Viewed
Dining (22)
Viewed
Hotel & Grounds (50)
Viewed
Room/Suite (68)
Viewed
Pool/Beach Area (24)
Viewed
Bathroom (20)
Viewed
View from Room (26)
Viewed
Other (50)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (3)
Viewed
Room/Suite (1)
Viewed
Hotel & Grounds (1)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Labuan Island hotels
1.7 km away
Tiara Labuan Hotel
Tiara Labuan Hotel
#3 of 10 in Labuan Island
210 reviews
0.2 km away
Billion Waterfront
Billion Waterfront
#5 of 10 in Labuan Island
87 reviews
0.5 km away
Hotel Aifa Labuan
Hotel Aifa Labuan
#1 of 2 in Labuan Town
86 reviews
Show Prices
Show Prices
Show Prices
0.0 km away
KL Hotel
KL Hotel
#2 of 2 in Labuan Town
10 reviews
12.3 km away
Palm Beach Resort & Spa
Palm Beach Resort & Spa
#2 of 10 in Labuan Island
143 reviews
0.4 km away
Lazenda Hotel
Lazenda Hotel
#1 of 3 in Labuan Town
45 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
The only 5-star hotel in Labuan, Dorsett Grand Labuan brings out the best of what Labuan Island has to offer. The hotel is only minutes away from the Labuan Airport and a short distance from its bustling town centre. With an international buffet spread and a wide array of ala-carte dining, a sports lounge for guests to catch their favourite sports coverage, and a bar offering live entertainment at night, Dorsett Grand Labuan truly inspires! ... more   less 

Additional Information about Dorsett Grand Labuan

Address: 462 Jalan Merdeka, Labuan Island 87029, Malaysia
Region: Malaysia > Sabah > Labuan Island
Price Range: $125 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dorsett Grand Labuan 5*
Number of rooms: 178
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda, Booking.com, Asiatravel.com Holdings, Priceline and Travelocity so you can book your Dorsett Grand Labuan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Dorsett Labuan Hotel Labuan Island
Sheraton Labuan
Labuan Sheraton
Grand Dorsett Hotel Labuan
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Dorsett Grand Labuan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms facing the Jetty on the higher floors are awesome at night. Lights from the Vessel adds lots of bling to the night.”
 of 5 bubbles Travels1698, 21 Nov 2016 | Read review
“Rooms facing the water offer better viewing”
 of 5 bubbles 84adams, 17 Nov 2016 | Read review
“nothing i can add all are superb...”
 of 5 bubbles bebskie38, 22 Oct 2016 | Read review
“The ocean view room is better.”
 of 5 bubbles FrenchRemix, 25 Sep 2016 | Read review
“Some rooms with quite nice sea view, however all rooms are big and well equipped”
 of 5 bubbles Captyellow, 4 Sep 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay