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Dorsett Grand Labuan

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Dorsett Grand Labuan
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468 Reviews from our TripAdvisor Community

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Showing 448: English reviews
Miri, Malaysia
Reviewed 19 January 2017

Great staff that know the true value of customer service, most friendly and helpful reception (Azween, Afonica & Effa) and concierge (Azalan & Denny). The bedroom was spacious, well equipped and very comfortable with nice harbour-view.

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Helpful?
Thank erwan_hazemi
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Erwan_Hazemi, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your recent visit to Labuan. On behalf of my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay and happy with the services rendered by our staff. Your feedback on our...

Kuala Lumpur, Malaysia
Reviewed 13 January 2017

The Dorsett Grand staff were very friendly and accomodating. The rooms were spacious and clean and the food had great variety. Ideal Location for business trips when you require a room for a few nights.

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Helpful?
Thank gm20172017
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Gm20172017, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay and enjoyed our friendly staff. Feedback like this is great motivation for our staff...

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewed 8 January 2017

Stayed for 2 nights , and just came back from Labuan today. It's just a weekend getaway, my first time to Labuan . Really good point here for me is the location and the service . Location is really near to the mall, food court, taxis stop, duty free shop and few of point of interest in Labuan , such...

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Helpful?
Thank BartGerro
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear BartGerro, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your review and we are truly happy that you had a pleasant stay and enjoyed our friendly staff. We took note of your feedbacks and glad that you...

Reviewed 30 December 2016 via mobile

Spacious room, friendly, lovely front desk and concierge officers make me feel homey during my business trip. To make this trip special,you can rent the bicycle from the hotel to cycle around the town & I did it :))) My number one choice and only choice to stay for my trip to Labuan. #Mary #Irvilla #Fuad

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Helpful?
Thank Lim Y
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Lim Y, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your recent visit to Labuan. On behalf of my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay and with the services rendered by our staff. Your feedback on our...

Singapore
Reviewed 20 December 2016 via mobile

I have Been staying here for my visit to Labuan for many years. Friendly and helpful staff. The Location is great. Love the ginger bread house that was set for Xmas. Bought a slot on the brick coz the funds will be used for charity. Keep up the good work.

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Helpful?
Thank KennethT670
Dorsett Grand L, General Manager at Dorsett Grand Labuan, responded to this review

Dear Kenneth T670, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your wonderful review and we are happy that you have a pleasant stay. Appreciate for your support on our charity event by buying the Ginger Bread House's...

Kansas City, Missouri
Reviewed 20 December 2016

I have traveled to Labuan for business for the last two years staying anywhere from a few days to two months and have stayed at the Dorsett and my experience there has been excellent! It started as I entered the hotel and was greeted by the personnel at the front door and the staff working at the front desk. Morning,...

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Helpful?
Thank KurtBush
Dorsett Grand L, General Manager at Dorsett Grand Labuan, responded to this review

Dear KurtBush, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay and enjoyed our friendly staff. Feedback like this is great motivation for our staff...

Kuala Lumpur, Malaysia
Reviewed 18 December 2016

3rd time o Labuan after accommodating at Billion and Tiara and wanted to give Dorsett a try. All i can say is "regrets" for a 5 start hotel standard dust Not denying excellent check in and check out service with big rooms. Breakfast nothing much to shout about for a 5 star hotel reputation. One look from outside very classy....

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Helpful?
Thank dharroshan
Dorsett Grand L, General Manager at Dorsett Grand Labuan, responded to this review

Dear Dharroshan, First and foremost, thank you for selecting Dorsett Gran Labuan for your accommodation needs during your recent visit to Labuan. It is with great concern that I read your comments about the services you experienced during your stay with us. I can assure you that this situation is being addressed and reviewed with the department concerned, to further...

Kuala Belait, Brunei Darussalam
Reviewed 6 December 2016

We were thinking of a place to stay for a nite, and at the last minute we decided to stay at the Dorsett Grand Labuan. With their weekend getaway price and also their anniversary that time, everything is well worthed. The staffs are very friendly, and the room is very spacious enough for both hubby and me.With the choices of...

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Helpful?
1Thank MimZiq
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear MimZiq, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay and enjoyed our friendly staff. Feedback like this is great motivation for our staff...

Selangor
Reviewed 23 November 2016 via mobile

A good time to remember our fallen heroes in November and what better host than Dorsett Grand Labuan to delight us with awesome meals, very comfortable stay, activities in and around the hotel, local delights and hands on information on the history of Labuan. Very helpful staff were on hand to fullfill all our requirements and with all intentions met...

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Helpful?
Thank marie d
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Marie C, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your wonderful review and we are truly happy that you had a pleasant stay and enjoyed our friendly staff. Feedback like this is great motivation for our...

Reviewed 22 November 2016 via mobile

Stayed one night to attend a conference. Well kept, clean and spacious executive room with welcome fruit basket. Location is quite a distance to walk to town centre if you're looking to try local hawker delicacies. Therefore, have to take meals from the hotel itself. Conference centre is just across the street, within 5 mins walking distance. Would recommend to...

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Helpful?
Thank WWT118
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear WWT118, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your review and happy that you had a pleasant stay and enjoyed the cleanliness and spaciousness of our Executive Room. Feedback like this will motivate our staff. Once...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
  • Airport Transportation
Official Description (provided by the hotel)
The only 5-star hotel in Labuan, Dorsett Grand Labuan brings out the best of what Labuan Island has to offer. The hotel is only minutes away from the Labuan Airport and a short distance from its bustling town centre. With an international buffet spread and a wide array of ala-carte dining, a sports lounge for guests to catch their favourite sports coverage, and a bar offering live entertainment at night, Dorsett Grand Labuan truly inspires! ... more   less 

Additional Information about Dorsett Grand Labuan

Address: Dorsett Grand Labuan 462 Jalan Merdeka, Labuan Island 87029, Malaysia
Region: Malaysia > Sabah > Labuan Island
Price Range: $106 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dorsett Grand Labuan 5*
Number of rooms: 178
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Also Known As:
Grand Dorsett Labuan Hotel Labuan Island
Sheraton Labuan
Labuan Sheraton
Grand Dorsett Hotel Labuan
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Questions & Answers

Questions? Get answers from Dorsett Grand Labuan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea-view rooms are the winners!”
  • Paintings are representing islands land marks
  • handy business corner
  • good quality
  • Sea view
 of 5 bubbles izif_13, 14 Feb 2017 | Read review
“Always choose sea view rooms”
 of 5 bubbles Psetiyawan, 11 Feb 2017 | Read review
“Select room with sea view. Very tremendous view.”
 of 5 bubbles , 24 Jan 2017 | Read review
“Best view is harbor view”
 of 5 bubbles erwan_hazemi, 19 Jan 2017 | Read review
“If possible, a view of the water is very nice!”
 of 5 bubbles KurtBush, 19 Dec 2016 | Read review
5 of 5