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The Ritz-Carlton, Almaty

354 reviews
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Traveller (265)
Room & Suite (101)
Dining (19)
Overview
  • Excellent80%
  • Very good16%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
“six senses”(4 reviews)
“macaroons”(3 reviews)
“designer stores”(3 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Offers from The Ritz-Carlton, Almaty
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Rooms
4 Feb.5 Feb.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (354)Write a Review
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Show reviews that mention
All reviewssix sensesmacaroonsdesigner storesgreat hotelthe club loungetallest buildingmoment you arriveperfect serviceperfect stayroom serviceground floormain restaurantrooms are hugeshopping mallthe snow capped mountainsstayed nightsprofessional staff
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1 - 5 of 232 reviews
Reviewed 2 weeks ago

I have stayed here several times now with my family. Awesome hotel, one of the best. The rooms are gorgeous, the views fantastic, excellent bathrooms, the service is amazing! They do quite a bit for the kids from the moment you arrive (cookies, coloring). My...More

Thank Raj C
Response from Can G, General Manager at The Ritz-Carlton, AlmatyResponded 2 weeks ago

Dear Raj C, Thank you for taking the time to share your experience. We are delighted to have you staying with us. It is a pleasure to know that you and your family enjoyed your stay in our property. Thank you for choosing The Ritz...More

Reviewed 2 weeks ago via mobile

Especially The hotelier who works at the reception ,she is best lady who we met before during the trip to all other countries. Even there are some misunderstanding of breakfast and extra bed for my kid . She kindly explain to the customer very well....More

Thank 찬재송
Response from Can G, General Manager at The Ritz-Carlton, AlmatyResponded 2 weeks ago

Dear 찬재송, Let me take this opportunity and say thank you for your feedback and recognizing Leyla. Please rest assured that I will share your recognition with her. I am glad that we were able to create a memorable stay for you. We look forward...More

Reviewed 3 weeks ago via mobile

As always Ritz is exceeding the quintessential pinnacles of hotels with that exquisite design in every detail and the outstanding service. It's located beside the mall. The breakfast was a bit different with horse milk in the menu, which is a must to try.More

Thank Dr.Q T
Response from Can G, General Manager at The Ritz-Carlton, AlmatyResponded 2 weeks ago

Dear Dr.Q T, Thank you so much for your feedback. It's an absolute pleasure to hear that you enjoyed your stay in our property. Thank you for choosing The Ritz Carlton Almaty and we look forward to welcome you back. Can Goktas, General Manager The...More

Reviewed 3 weeks ago

If earlier I wanted to write in details what was the reason for inconvenience and help Your hotel to improve, now I have more and more indifference position to the hotel and I’m not sure that I will also choose your hotel in the future....More

Review collected in partnership with The Ritz-Carlton Hotel Company
Thank ilgize2017
Response from Can G, General Manager at The Ritz-Carlton, AlmatyResponded 3 weeks ago

Dear Ilgize2017, We strive to provide excellent services to all of our guests at all times and I’m saddened that you have had such an unfortunate experience at our property. I would like to take this opportunity and express my sincere apologies for any inconveniences...More

Reviewed 3 weeks ago

If you are looking for one of these three criteria (Hospitality. Atmosphere. Comfort) - Ritz Almaty is exactly what you need. And do not forget about amazing view to mountains! Strongly recommended!!!More

Review collected in partnership with The Ritz-Carlton Hotel Company
Thank Zamanbekova
Response from Can G, General Manager at The Ritz-Carlton, AlmatyResponded 3 weeks ago

Dear Zamanbekova, Thank you so much for your feedback. It's an absolute pleasure to hear that you enjoyed your trip to beautiful Almaty and that you liked your stay in our hotel. We will look forward to welcoming you back and will to definitely create...More

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About
Awards & Recognition
Travellers' Choice
2017 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
USD 231 - USD 319 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Almaty
#1 Luxury Hotel in Almaty
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Details
Price range
USD 231 - USD 319 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Almaty
#1 Luxury Hotel in Almaty
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
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Traveller (265)
Room & Suite (101)
Dining (19)
Pool & Beach (6)
Hotel & Grounds (154)
Bathroom (19)
Business Centre & Event Rooms (7)
Questions & Answers
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traveladept1
7 September 2014|
AnswerShow all 4 answers
Response from benbatouta | Reviewed this property |
All these services were offered as part of our room rate.
0
Votes
Room Tips
"Get a room facing the mountains. Unbeatable view"
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"Stay on the Club Floor."
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"try to get a view facing the mountains."
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"Rooms are between floors 21 and 28 - you can't have a bad view that high up!"
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