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Rixos Almaty

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572 Reviews from our TripAdvisor Community

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Showing 361: English reviews
Park City, Utah
Level Contributor
10 reviews
4 hotel reviews
Reviewed 15 June 2016

We loved stayed at the Rixos Almaty. The entire staff (spa, front desk, room service, dining, housekeeping) all did a fantastic job. Most of the staff spoke English which was very helpful to our group of ten who did not speak Kazakh. The breakfast buffet was incredible and the best Ive had anywhere in the world. We can't wait to... More 

Helpful?
Thank todoscaroline
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear Todoscaroline, Thank you very much indeed for such five star feedback! I am delighted to read that your recent family stay was comfortable. It is our immense pleasure that our service responded to your travel needs. Looking forward to your another family trip! Sincerely yours, Makhmut Zharimbetov More 

1 review
Reviewed 12 June 2016 via mobile

It was my first visit to Rixos Almaty and I want mention its high quality.First thing that caught my attention was architecture of the hotel.Also they had well-organized service and accomodation.Each stuff had friendly attitude and overall there was a friendly atmosphere. Finally if you want to spend an awesome time in Almaty and enjoy your trip I highly recomend... More 

Helpful?
Thank ლევან ს
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear Guest, It is my immense pleasure to read your 5 star feedback! I am delighted to know that hotel's luxurious surrounding and our service made your first stay memorable. Once again thank you for your comments and nice compliments. Looking forward to seeing you soon. Sincerely yours, Makhmut Zharimbetov General Manager More 

Gothenburg, Sweden
Level Contributor
144 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 8 June 2016 via mobile

This is truly a wonderful hotel. It looks great both from the outside and inside. Very nice staff in the reception and guest relations. Room was super comfortable and nice. We visited the spa a couple of times and it was very relaxing and luxurious. We can really recommend this hotel!

Helpful?
Thank swedishtravellers
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear swedishtravellers, We would like to thank you for your recent visit to Rixos Almaty and it was truly a pleasure to serve you. We are really happy to know that the accommodations, hotel facilities, SPA and especially service were to your liking. Looking forward to seeing you soon when the travel will bring you back to our city. Sincerely... More 

Level Contributor
1 review
Reviewed 6 June 2016

Few hotels that I've been to have a level of service and class as Rixos Almaty. Extremely helpful staff, clean rooms, quick service ... and I can go on !!! Very nice view from the upper floors overlooking the snow capped mountains. The basement floor is one big Fitness and Well being center. SPA, Swimming Pool, Gym, Sauna, Turkish Hamam,... More 

Helpful?
Thank Muhemmed I
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear Mr. Muhemmed I, First of all we would like to thank you for sharing your feedback at TripAdvisor. We are most grateful to read that your experience at the warm heart of Almaty was to your liking. And, we are extremely happy that alocated room as well as our stylish SPA Center and restraurants made your stay even more... More 

Boston, Massachusetts
Level Contributor
210 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
Reviewed 29 May 2016

The atrium is amazing. It is 8 stories high, covered with marble, full of couches under a trellis, and surrounded by high end luxury shops (including a fantastic chocolatier, Baci). All the rooms open up onto hallways overlooking the atrium. There are alcoves with very large, gold colored statues of historic figures. After such a staggering impression, the rooms cannot... More 

Helpful?
1 Thank Dutch Brother
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear Dutch Brother, So happy to read your five star yet detailed review of us! It is immense pleasure to serve you and be a part of your Almaty memories. Your comments and sentiments were shared with the Team members accprdingly. Looking forward to seeing you soon in the warm heart of Almaty. Sincerely yours, Makhmut Zharimbetov More 

Gurgaon, India
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 29 May 2016 via mobile

Excellent rooms, staff and service. Expensive from Almaty standards though. Spa is excellent as well. They do not take USD at check out but there is a separate counter l which do not give better rates. I got 326 KZT for a USD while at Airport it was 333. I am sure elsewhere one can get better rate.

Helpful?
Thank RRohatgi
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear Mr. RRohatgi Thank you for your kind words about our hotel. Out guests feedback motivates us to work harder to meet your expectations. Your comments concerning the Exchange Office are well noted to be concidered in the near future. Once again thank you very much indeed for your contructive feedback. Looking forward to seeing your soon. Sincerely Yours, Makhmut... More 

Kobe, Japan
Level Contributor
51 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 26 May 2016

The moment you enter , you feel like to in palace, its lobby with extensive and luxury decor and space gives you a relaxing feeling, rooms are adequately equipped, decent size, with nice clean bathrooms, though little short of towels, comfortable beds, right in the heart of city, variety of restaurants, clean, and very helpful staff. It has money changer,... More 

Helpful?
Thank mithaheem
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear Mithaheem, I am so delighted to read your five star comment and to know that your stay was to your satisfaction. Our guest's feedback is continues inspiration to work harder every day to provide unforgettable experience. Looking forward to seeing you soon. Sincerely yours, Makhmut Zharimbetov General Manager More 

Astana, Kazakhstan
1 review
Reviewed 24 May 2016

I stayed with my family at the Rixos for the May 9 holiday weekend. My parents, who were visiting Kazakhstan for the first time, were given a free upgrade for an Executive Suite (we had booked a deluxe and a premium room). It’s a great property with a breathtaking entrance area and main hall. The rooms are well equipped and... More 

Helpful?
Thank 969mircog
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear 969mircog, We were pleased to read your sunny comments about Rixos Almaty, and we appreciate that you have taken the time to write a review about our hotel. We are extremely pleased to read that you had a great experience with us and found our rooms, spa and staff to your satisfaction. We strive to make the experience at... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 May 2016

it's a great property for business and leisure travellers. have enjoyed my stay. clean and spacious rooms. breakfast is amazing. really enjoyed have meetings in the lobby coffee shop. special thanks to Galina Muzafarova (Coffee shop supervisor) for delivering outstanding service. Almost all the team members speak English. Thank you all!

Helpful?
Thank Nader K
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear Nader K, Thank you for taken the time to write a review about our hotel, we truly appreciate your feedback and comments. We are glad to read that our surroundings contributed to a luxurious atmosphere, the rooms, Lobby, SPA and hotel facilities are indeed well equipped. We trust these aspects separates us from other hotels and we are delighted... More 

Moscow, Russia
1 review
Reviewed 23 May 2016

The Rixos is one of the best hotels in Almaty. You can sense that but the grand entrance and well-appointed lobby bar/cafe. The spa is also quite nice with great procedures and nice hamam and pool. The rooms are modern and well maintained.

Helpful?
Thank daivdbernard
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear David Bernard, Thank you for taken the time to write a review about our hotel, we truly appreciate your feedback and comments. We are glad to read that our surroundings contributed to a luxurious atmosphere, the SPA and hotel facilities are indeed well equipped. We trust these aspects separates us from other hotels and we are delighted to read... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This luxury 5-star hotel is located in central Almaty, half a mile from Nikolai Cathedral. Rixos Almaty Hotel offers modern rooms with free Wi-Fi internet and a spa with swimming pool. All rooms at Rixos Almaty feature air conditioning, a desk and a balcony with impressive views. All bathrooms include a bathtub and shower. A buffet breakfast is served each morning at Rixos Almaty. The restaurant serves international buffets as well as offering varied dining menus. The Lobby Bar & Lounge is open 24 hours a day, and guests can also dine at Wine Bar that has great selections of wines. The 23680 ft² spa also includes a gym, sauna, Turkish bath, indoor gardens and 7 massage rooms. Rixos Hotel is one mile from Almaty Opera House and 3 miles by cable car from Koktobe Mountain. ... more   less 

Additional Information about Rixos Almaty

Address: Seyfullina 506, Almaty 050012, Kazakhstan
Region: Kazakhstan > Almaty
Price Range: $219 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Rixos Almaty 5*
Number of rooms: 237
Reservation Options:
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Also Known As:
Rixos Almaty Hotel Almaty
Hotel Style:
#1 Spa Hotel in Almaty
#1 Business Hotel in Almaty
#1 Luxury Hotel in Almaty
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Questions & Answers

Here's what travellers have asked, with answers from Rixos Almaty staff and other travellers.
4 questions
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Almaty, Kazakhstan
over a year ago

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Questions? Get answers from Rixos Almaty staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“large and comfortable rooms”
 of 5 bubbles ProfessorKaunas, 27 Nov 2016 | Read review
“All Rooms have views of the city due to the design of the city. Standard king room has a jacuzzi tub and shower.”
 of 5 bubbles jburr0ughs, 11 Nov 2016 | Read review
“Choose the rooms facing the Park”
 of 5 bubbles F1637MMjohnw, 7 Nov 2016 | Read review
“i guess the rooms on the higher floors have better views”
 of 5 bubbles 20140905, 7 Nov 2016 | Read review
“If you don't have much time at breakfast, go and prepare your own coffee at the machine. It will generally be quicker than asking for it.”
 of 5 bubbles Frank_1978S, 5 Nov 2016 | Read review
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