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DoubleTree by Hilton Naha Shuri Castle

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DoubleTree by Hilton Naha Shuri Castle
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886 Reviews from our TripAdvisor Community

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Showing 47: English reviews
Naha, Japan
Reviewed 2 weeks ago

The bedding in this hotel looks like it was left over from the 1970's and the pillows were very hard. Also, the A/C in the room did not work very well even after they supposedly fixed it. The location is nice and the food at the restaurants were good. The rooms did not seem like typical quality Hilton rooms.

Review collected in partnership with DoubleTree by Hilton
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Thank N5797UGscottb
Richmond, Virginia
Reviewed 3 weeks ago

While this hotel is beautiful it did not meet the minimal standards for a destination resort. The room was clean. However there was corrosion observed in the bathroom which would lead me to believe there's a moisture problem. And for a 20+ floor hotel to only have a handful of washers and dryers, all located in the basement, is inconceivable....

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1Thank Don B
Hong Kong, China
Reviewed 4 weeks ago

The hotel location is not convenience but with shuttle bus and Family Mart which can solve the problem. Room is spacious and good view. Breakfast got lots of choices and delicious. The Lounge is good also with wonderful view and nice music.

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Helpful?
Thank Sandy Y
Hotel R, Double Tree by Hilton Naha Shuri Castle at DoubleTree by Hilton Naha Shuri Castle, responded to this review

We thank you very much for your comments and for choosing to stay with us. We were very happy to hear that you were able to enjoy your stay, and we hope that you will consider us again for your next visit to Okinawa.

伊東市, Japan
Reviewed 4 weeks ago

Friendly receptionists and good service. The facility, in general, was all right. There was a big souvenir shop downstairs but nobody noticed as there was no sign and such. People rushed into convenience store in front of the main entrance instead. There was a bunch of Chinese tourists as a group. Sad their manner was not good - walking in...

Review collected in partnership with DoubleTree by Hilton
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Thank nagak00
Hotel R, Double Tree by Hilton Naha Shuri Castle at DoubleTree by Hilton Naha Shuri Castle, responded to this review

Thank you very much for choosing to stay with us in Double Tree by Hilton Naha Shuri Castle. We were delighted to learn that you enjoyed your stay in our hotel and appreciate your feedback regarding our team member’s service skills. We apologize for any inconveniences caused during your stay, and have taken up your comments with relevant departments to...

Reviewed 25 November 2016

The staffs were all smiling and kept their attitude very kind, but the problem was most of them are not ready to speak in English. They are a bit coarse when it comes to providing the benefits that I can be offered as a diamond member, so I needed to ask for every detail of it. No water, no breakfast,...

Review collected in partnership with DoubleTree by Hilton
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Thank Kahjoe0613
Hotel R, Double Tree by Hilton Naha Shuri Castle  at DoubleTree by Hilton Naha Shuri Castle, responded to this review

We would like to take this opportunity to thank you for your comments during your stay with us. Feedback from our guests continuously helps us to improve our guest services and operations. Kindly note that we have addressed those issues with department heads concerned for rectification and further improvement in future. We started room renovation since from 05.Dec 2016. Again,...

Singapore, Singapore
Reviewed 24 November 2016 via mobile

Rooms are very old and ours was musky smelling but other than that the hotel has everything you need. Location is good, rooms are big, convenience shop at the lobby, good service staff, food was nice and there were several options. I'm not sure if I would stay here again but I'm really not sure if the hotel can do...

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Thank glamite
Hotel R, Double Tree by Hilton Naha Shuri Castle at DoubleTree by Hilton Naha Shuri Castle, responded to this review

Thank you very much for your kind review of our hotel. We were very happy to hear that you were able to enjoy your stay. We were very sorry to hear that room quality was not to your satisfaction. We will most certainly take your feedback into consideration for improvement in the future and would like to thank you again...

Taipei, Taiwan
Reviewed 23 November 2016

While we liked the cookies and the breakfast selection, our rooms were very very small. We almost did not have enough space to put our luggage and freely move around. Since we were staying with our baby daughter, we asked for a baby cod but since the room was so small, they were not able to add one and she...

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Thank wife_of_fisherman
Hotel R, Double Tree by Hilton Naha Shuri Castle at DoubleTree by Hilton Naha Shuri Castle, responded to this review

Thank you very much for choosing to stay with us in Double Tree by Hilton Naha Shuri Castle. Thank you for having taken the time to provide your constructive feedback, particularly in reference to service quality and breakfast experience. However, we were very sorry to hear that our room size was not to your satisfaction. We will most certainly take...

Kuwana, Japan
Reviewed 20 November 2016

Amenities were poor. Air conditioning did not work well. There was no airport transportation service. Althogh Shuri Castle is near the hotel, it takes 20 min walking distance. Bars and restraints in the hotel were not special. No special restraints near the hotel are not available.

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Thank syochan
Hotel R, Double Tree by Hilton Naha Shuri Castle at DoubleTree by Hilton Naha Shuri Castle, responded to this review

We thank you very much for your comments and for choosing to stay with us. We apologize for any inconveniences caused during your stay, and have taken up your comments with relevant departments to consider ways for improvement in our facilities and services in the future. Thank you once again, and wish you a great day ahead.

Omaha, Nebraska
Reviewed 16 November 2016

Overall stay was amazing. The staff is very friendly and welcoming. Break, lunch and dinner were fabulous. The only thing I didn't like was the location. I was hoping to be with in reasonable walking distance of things.

Review collected in partnership with DoubleTree by Hilton
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1Thank roberty353
Hotel R, Double Tree by Hilton Naha Shuri Castle at DoubleTree by Hilton Naha Shuri Castle, responded to this review

Thank you for returning to Double Tree by Hilton Naha Shuri Castle and we very much appreciate your detailed review of the hotel. I am delighted to hear that you were satisfied with our service and that you also enjoyed our dining experience. We appreciate your comments regarding our location, and have taken your points into consideration for possible improvements...

京都, Japan
Reviewed 16 November 2016

It was guided by the seat by the window, and it was on the hill so it was nice view and breakfast was comfortable. Local cuisine was versatile and satisfied. There is a check-in shuttle bus, but be careful as there is no bus after check-out.

Review collected in partnership with DoubleTree by Hilton
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Thank kenichia688
Hotel R, Double Tree by Hilton Naha Shuri Castle at DoubleTree by Hilton Naha Shuri Castle, responded to this review

Thank you very much for taking the time to provide us with your valuable feedback. I am happy to learn that you enjoyed your recent stay and have taken note of the comment in reference to food variety at our breakfast, which will assist in our continuous effort to improve our services and products.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
About the property
  • Wheelchair Access
Food & drink at the hotel
Sunset Lounge
Sunset Lounge
Cuisines: Bar
Shunten
Shunten
Cuisines: Chinese
Fuji
Fuji
Cuisines: Japanese
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Naha Shuri Castle. Located in old town Shuri, we are the closest hotel to Shuri Castle. Just five minutes by car from Naha, our hotel offers convenient access and transportation options to many popular local attractions, including Kokusai Dori, Chura-umi Aquarium, American Village and beautiful northern beaches. You'll be greeted with a signature warm chocolate chip cookie then make yourself at home in one of our 333 guest rooms and suites. Designed in elegant color tones with a relaxing ambience, each guest room features a 32-inch TV, working station, air purifier, mini-refrigerator, Japanese bidet, sitting area with coffee table and WiFi (charges apply). Upgrade for more space and improved views, or choose a suite with separate living room, dining table and small kitchen. Our hotel boasts four dining outlets from an informal buffet to elegant dishes reflecting the four seasons of Japan at our restaurant, Fuji. Treat yourself to authentic Hong Kong dim sum at Shunten. The Grand Castle Café & Dining offers a peaceful experience of all day dining, while our Sunset Lounge Bar, on the 20th floor, features the most spectacular views in Naha. Our ten versatile meeting rooms and ballrooms totaling 1,811 sq. meters of space are ideal for your next conference or social gathering. Celebrate your wedding in our main ballroom, the largest venue in Naha. Host an event, complete with city views for up to 200 guests in the Sky View Plaza. ... more   less 

Additional Information about DoubleTree by Hilton Naha Shuri Castle

Address: 1-132-1 Shuriyamakawacho, Naha 903-8601, Okinawa Prefecture
Region: Japan > Kyushu-Okinawa > Okinawa Prefecture > Naha
Price Range: $114 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Naha Shuri Castle 4*
Number of rooms: 333
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Agoda, Rakuten, JAPANiCAN, Ctrip TA and Travelocity so you can book your DoubleTree by Hilton Naha Shuri Castle reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
DoubleTree By Hilton Naha Shuri Castle Okinawa Prefecture
Hotel Style:
#8 Luxury Hotel in Naha
#11 Family Hotel in Naha
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Naha Shuri Castle staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Naha Shuri Castle staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Old no. room with better view”
 of 5 bubbles , 19 Dec 2016 | Read review
“Stay ONLY at HiltonHonours floor”
 of 5 bubbles SenorBuffalo, 22 Aug 2016 | Read review
“The four bed bedroom is unique and convenient.”
 of 5 bubbles yonathantji, 22 Jul 2015 | Read review
“Good for budget travelers”
  • Generous shower amenities
  • bathroom
  • Standard Japanese hotel bathroom
  • Refrigerator and complimentary tea/coffee
  • View from room
  • Spacious, furniture showing wear
 of 5 bubbles davei_11, 27 Jun 2015 | Read review
“Be prepared to walk steep hills, including the hotels driveway and to catch public transport or taxis into the main shopping area of Naha which is approximately 5 kilometres away”
 of 5 bubbles jennyj241, 2 May 2015 | Read review
5 of 5
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