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Sheraton Grande Ocean Resort

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602 Reviews from our TripAdvisor Community

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Showing 60: English reviews
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Seoul, South Korea
Reviewed 2 weeks ago

They claim that all rooms have ocean view, and it is true! The hotel room is wider than average american hotel room, and it is quite clean. All the hotel staffs were quite friendly: at the front, concierge, and restaurant. The hot spa is good, but it is not wide enough to hold crowded guests.

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Helpful?
Thank skyNforest2014
seagaia, マネージャー at Sheraton Grande Ocean Resort, responded to this review

Thank you for staying Sheraton Grande Ocean Resort this time. And we are very appreciate your comments . It seems that you could enjoy this stay. That makes us happy, too. We hope you come again another time, If you have a chance,

Toronto
Reviewed 1 December 2016

We stayed in mid November and tried to upgrade to the concierge level using SPG points but was told they do not offer that option. Every other Starwood we stayed at in Japan did for some reason. Hotel is a good condition, rooms are nicely appointed and very large and we had sweeping views of the ocean and golf course....

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Helpful?
Thank Govancouver
seagaia, マネージャー at Sheraton Grande Ocean Resort, responded to this review

Thank you very much for choosing Sheraton Grande Ocean Resort for your recent stay. First of all, we deeply apologize for providing incorrect information about room upgrade. It is available to upgrade to Club Floor room using SPG points if we have a room available upon check-in. We will share your feedback with the related sections for a future improvement,...

Reviewed 18 November 2016

I went here for a conference in Oct 2016. The Sheraton lives up to its name here ! Beautiful resort style hotel with golf course on the doorstep. A short taxi to town for everything Japanese. Food is both European and traditional with many restaurants to choose from for breakfast, lunch or dinner.

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Helpful?
Thank Gavin O
seagaia, マネージャー at Sheraton Grande Ocean Resort, responded to this review

Thank you very much for choosing Sheraton Grande Ocean Resort for your recent stay. In our resort, you can enjoy a variety of activities and programs such as hot springs, horseback riding, playing tennis at the Tennis Academy and getting a spa treatment at the Banyan Tree Spa. Given a second chance, we recommend you to experience them in our...

Singapore
Reviewed 28 October 2016

I was apprehensive about my stay here given the recent reviews. I was fortunate to be given a renovated sea facing view which had the right level of luxury and comfort to make my short stay in Miyazaki a memorable one. The room was really large and the bedding quite comfortable. The concierge was very helpful and recommended a great...

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1Thank JellyBug
Seattle, Washington
Reviewed 7 October 2016 via mobile

I've always wanted to come here (Miyazaki) as its famous for the special chicken they make and golf! I live in the US and am half Japanese. I play a lot of golf in Japan and this is one of the top areas for golf with the Phoenix Country Club being the crown jewel. I'm a SPG Platinum 100 member...

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Helpful?
Thank Matt M
New York
Reviewed 28 September 2016

Not a very recent hotel and bit old in style and furniture...The property is great and there is quite a lot of space. The service is excellent, as you would expect from the Japanese, food is decent but not transcendent, rooms are spacious, clean and comfortable but are REALLY OUTDATED... and it needs a major facelift as a matter fact...

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Thank Laurent_M10
Reviewed 14 September 2016

In terms of setting, the lobby is welcoming, the place seems clean, and the rooms are rather comfortable, large, and well set up in terms of interior. However... I had to kill a roach that was crawling across the desk..Which is rather frightening. The hotel was clean, but somehow there was a cockroach in the room. The bathhouse was rather...

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Helpful?
Thank eLMarcey
seagaia, マネージャー at Sheraton Grande Ocean Resort, responded to this review

Thank you very much for choosing Sheraton Grande Ocean Resort for your recent stay. We offer our sincere apologies that your stay was marred by a regrettable cockroach intrusion. We acknowledge that such an incident is simply inexcusable. We will take steps to exterminate any pests and ensure that the incident does not occur again. Furthermore, we apologize for any...

Hong Kong, China
Reviewed 14 September 2016

I stayed 2 nights with my girlfriend on the last Thursday in room no.824, first off,I was many many time in Japan and really love japan for travel and culture, but I still can't believe such terrible experience in Japan...this hotel so call "RESORT", but absolutely no relax at all...you need to wear a clothes and walking around 15 minutes...

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Thank landofung
seagaia, マネージャー at Sheraton Grande Ocean Resort, responded to this review

Thank you very much for choosing Sheraton Grande Ocean Resort for your recent stay. First of all we sincerely apologize for your unsatisfactory experience with us. We promise to share your feedback with the related sections for a future improvement. Regarding the public Onsen, we will improve our service and facilities more to match the charges we ask our guests....

Reviewed 27 August 2016 via mobile

Very disappointed by this hotel Everything was overpriced. And while the gym was ok - guest must pay to use. Same for sauna and onsen Rooms are very expensive considering poor quality. Food at restaurants average but Mangoes were super expensive. More than US$50 for just one Mango for desert. I don't want to stay there again. Wouldn't her just...

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Helpful?
Thank Michael A
Hong Kong, China
Reviewed 2 August 2016

I stayed in the Hollywood twin room of this hotel and the setting is quite strange at least I don't think it make sense to me. The bed panel is just attached to a open partition to the washing basin. The long corridor looks strange to me though. Staff here are pretty friendly.

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Helpful?
Thank Kwok M
seagaia, マネージャー at Sheraton Grande Ocean Resort, responded to this review

Thank you very much for choosing Sheraton Grande Ocean Resort for your recent stay. The Hollywood Twin room has a special shape and construction due to the fact that the shape of our hotel building is a big triangle. We have a variety of room types, so we would accommodate your requests. We hope that we will have the opportunity...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Sheraton Grande Ocean Resort

Address: Hamayama, Yamasakicho, Miyazaki 880-8545, Miyazaki Prefecture
Region: Japan > Kyushu-Okinawa > Miyazaki Prefecture > Miyazaki
Price Range: $174 - $1,021 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grande Ocean Resort 4*
Number of rooms: 745
Reservation Options:
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Also Known As:
Sheraton Grande Ocean Hotel Miyazaki
Sheraton Miyazaki
Miyazaki Sheraton
Hotel Style:
#1 Family Hotel in Miyazaki
#2 Business Hotel in Miyazaki
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grande Ocean Resort staff and other travellers.
4 questions
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Questions? Get answers from Sheraton Grande Ocean Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go high for views of the ocean, the golf course and town.”
 of 5 bubbles gavino165, 17 Nov 2016 | Read review
“sea facing”
 of 5 bubbles JellyBug, 28 Oct 2016 | Read review
“All rooms are big with ocean view!”
 of 5 bubbles 484WilliamS, 24 Apr 2016 | Read review
“face the ocean!”
 of 5 bubbles jeffm18, 19 Nov 2015 | Read review
“stay 20th floor and above”
 of 5 bubbles Larryho168, 10 Nov 2015 | Read review
5 of 5