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Hotel New Otani Hakata

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Hotel New Otani Hakata
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245 Reviews from our TripAdvisor Community

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Showing 40: English reviews
Level Contributor
51 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 2 days ago NEW

Stayed here during honeymoon trip in Japan & top star hotel: great cladssic luxury with huge reception, uttermost friendly & very efficient English speaking staff. Choice of 7 great restaurants, coffee bar, etc. Located walking distance from vivid Fukuoka city centre.

Helpful?
Thank 411yvesd
UK
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 October 2016

The older managers of this hotel were very nice and polite. The female employees (the cleaners, porters, and the front-desk women) were absolutely lovely. But some of the young male staff were not nice at all. I can not forget the night-shift front-desk guy who glared at me while I was talking to someone nearby. I felt the way he... More 

Helpful?
1 Thank tv2te
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 August 2016

We stayed in the hotel for 3 nights last week (Aug 16), we chose the Japanese-style room so that the kids could experience a little bit of the Japanese-living culture. Although we were located on the 4/f with no view, however, the room itself had captured all of our attention: 1. The big was huge! It had a dining room,... More 

Helpful?
Thank William W. C
マネージメントサービス, Manager at Hotel New Otani Hakata, responded to this review

Thank you for staying with us and taking the time to write this review. We are so glad that you enjoyed your trip. Also we glad to see your compliments for our room and the staff. Japanese-style room has an area of around 80㎡ and divided into a living room and bedroom. I think that the room is suitable for... More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 July 2016

Solid hotel in convenient location. 4 adults, two kids in Japanese style room. A little bit old but sufficient. Breakfast buffet adequate, but crowd challenged. Price for buffet too high for little kids; 2-3k Y. I don't think a single bottle of water was provided in the room. We had my parents visiting from the States stay with us. Check-in... More 

Helpful?
Thank Mpadams
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for staying with us and taking the time to write this review. We are so glad to see your compliments for our hotel. But regarding some opinions, we will improve it. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan. More 

Kolkata (Calcutta), India
Level Contributor
214 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 6 July 2016

While in Fukuoka in connection with an International Convention, my wife and I went to this hotel to meet some friends who were staying in this hotel and found the hotel to be an imposing presence in the area with a large number of rooms. Its lobby was very large with a good seating capacity.

Helpful?
Thank BPB2012
マネージメントサービス, Manager at Hotel New Otani Hakata, responded to this review

Thank you for taking the time to write this review. How was your stay in Japan? We are so glad to see your compliments for our hotel. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan. More 

Quezon City, Philippines
Level Contributor
129 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 20 June 2016 via mobile

We stayed in March. Quite nice. Quite accessible. The hotel is on the older side so this means compared to other newer ones the rooms are bigger. The rooms are clean and toiletries are complete. If you get the room with breakfast you will be given vouchers which you could use for the buffet type or the Japanese breakfast. We... More 

Helpful?
Thank doc_doe
マネージメントサービス, Manager at Hotel New Otani Hakata, responded to this review

Thank you for staying with us and taking the time to write this review. We are so glad to see your compliments for our room, breakfast, and location. Please try the Japanese breakfast if you come to Japan again. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan. More 

manila
Level Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 1 May 2016

This hotel is a little dated but the place is still well maintained. the rooms were big and clean. the breakfast spread was awesome, they had strawberries when I stayed and it is always a plus for me if the hotel serve other fruits besides the usual pineapple, cantaloupe and banana. There was free wifi in the room which made... More 

Helpful?
Thank edwardlorenzo
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for staying with us and taking the time to write this review. We are so glad that you enjoyed our hotel location. Also we glad to see your compliments for our room, breakfast. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan. More 

Pasig, Philippines
Level Contributor
127 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 April 2016 via mobile

Booked this hotel via a travel agent. The rooms are a decent size and really clean. The toiletries are also nice. There's a grocery store just outside the hotel if you need to buy supplies. At night, there are yatai stands just near the hotel. You will have to do a bit of walking, though, as this is a bit... More 

Helpful?
Thank AGMMAC
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for choosing to stay with us and taking the time to write this review. We are so glad to see your compliments for the room, the location. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan. More 

Hong Kong, China
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 January 2016

Usually the Japanese are famous for their hospitality and attention to detail, but I was in shock to receive such service. I was given the run around when I asked to borrow a bathroom scale. First, it was go to lobby to pick it up, then it was bring whatever you want to us and we will weigh it. After... More 

Helpful?
Thank Jonathan C
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your staying at Hotel New Otani Hakata, and letting us know this matter. We apologize for any inconvenience this may have caused you. There was no the scale available for lending the guest then, but the staff couldn't explain it well. We had no spare at that time, so the staff had been waiting for you to... More 

Hong Kong, China
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 January 2016

Stayed five nights at the New Otani during Hakata visit with my family. It is also very good for have 4 bed room. Thank you the handsome bellboy to introduce a great noodle restaurant nearby. Must come again.

Helpful?
Thank Kent L
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your staying at Hotel New Otani Hakata. We are so glad that you enjoyed the family trip. We are looking forward to seeing you again. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
A city in rich history and tradition, Fukuoka is fast becoming a major international convention center and a gateway to the Orient. And when you are looking for a centrally located hotel that offers first class accommodations and a full range of facilities, Hotel New Otani Hakata is Fukuoka's premier choice. The Royal Family of Japan has relied on the Hotel New Otani Hakata for their hotel needs while staying in Fukuoka for many years. You will find the same unique blend of gracious Japanese hospitality and international standards that have become the hallmark of New Otani hotels the world over. ... more   less 

Additional Information about Hotel New Otani Hakata

Address: 1-1-2 Watanabe-Dori, Chuo-ku, Fukuoka 810-0004, Fukuoka Prefecture
Region: Japan > Kyushu-Okinawa > Fukuoka Prefecture > Fukuoka > Tenjin Station
Price Range: $131 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel New Otani Hakata 4*
Number of rooms: 387
Reservation Options:
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Also Known As:
New Otani Hakata Hotel
Hotel Style:
#15 Luxury Hotel in Fukuoka
#29 Business Hotel in Fukuoka
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Questions & Answers

Here's what travellers have asked, with answers from Hotel New Otani Hakata staff and other travellers.
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Toronto, Canada
8 months ago
Huntington Beach, California
over a year ago
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Questions? Get answers from Hotel New Otani Hakata staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best in Japan / Fukuoka centre”
 of 5 bubbles 411yvesd, 1 Dec 2016 | Read review
“Check in early you could have better choice of guest room.”
 of 5 bubbles 989Sport, 6 Sep 2015 | Read review
“If you are very tall, choose another hotel. I could not stand up in the bathroom.”
 of 5 bubbles 115alanah, 15 Apr 2015 | Read review
“Rooms facing the Watnabe-dori side offers more interesting view”
 of 5 bubbles la_speranza, 4 Mar 2015 | Read review
“If you are a classic lover, it's suitable. However, it's difficult to recommend for people who are 20~30s.”
 of 5 bubbles customer5275, 25 Jan 2015 | Read review
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