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Hotel New Otani Hakata

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Hotel New Otani Hakata
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256 Reviews from our TripAdvisor Community

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Showing 43: English reviews
Reviewed 6 days ago NEW

We stayed at the Hotel New Otani Hakata for two nights. I was pleasantly surprised by how well-located it was - within easy walking distance to the shopping in Tenjin (and Ichiran there!) and Daimyo. For the Hakata train station, it was a taxi ride for the equivalent of $7-15 depending on traffic. Our room was comfortable. The bathroom was...

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Thank MistyAsh
Singapore
Reviewed 1 week ago via mobile

The hotel was nicely furnished and the rooms were one of the better ones I've come across in Japan. Not too small and the bathroom has all the amenities you would need provided. Restaurants in the hotel are pricey, I would suggest taking a bus (¥100) or taxi (about ¥800) from outside to the Hakata station area for many food...

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Thank 506fayel
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for staying with us and taking the time to write this review. We are so glad that you enjoyed your trip. Also we glad to see your compliments for our Hotel. However, we apologize for any confusion by the parking system. We will make every effort to provide a display easily understandable for our guests. We hope to...

Tokyo Prefecture, Japan
Reviewed 4 weeks ago

True to the Otani brand, this hotel is a well-maintained classic. Whilst furniture showed signs of aging, they were of high quality and spotless all-round. Attentiveness and professionalism of the staff rivals - and beats - some of the top 5-star hotels I've had the pleasure of staying at. The hotel is not the most central of locations but it's...

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Thank Mark L
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for staying with us and taking the time to write this review. We are so glad that you enjoyed your trip. Also we glad to see your compliments for our Hotel. There are a lot of other restaurants and tourist attractionsins the surrounding area. We hope to see you back at Hotel New Otani Hakata on your next...

Reviewed 1 December 2016

Stayed here during honeymoon trip in Japan & top star hotel: great cladssic luxury with huge reception, uttermost friendly & very efficient English speaking staff. Choice of 7 great restaurants, coffee bar, etc. Located walking distance from vivid Fukuoka city centre.

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Thank 411yvesd
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for choosing to stay with us for your honeymoon and taking the time to write this review. We are so glad to see your compliments for our hotel, the staff, our restaurants and the location. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan.

UK
Reviewed 4 October 2016

The older managers of this hotel were very nice and polite. The female employees (the cleaners, porters, and the front-desk women) were absolutely lovely. But some of the young male staff were not nice at all. I can not forget the night-shift front-desk guy who glared at me while I was talking to someone nearby. I felt the way he...

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2Thank tv2te
Reviewed 11 August 2016

We stayed in the hotel for 3 nights last week (Aug 16), we chose the Japanese-style room so that the kids could experience a little bit of the Japanese-living culture. Although we were located on the 4/f with no view, however, the room itself had captured all of our attention: 1. The big was huge! It had a dining room,...

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Thank William W. C
マネージメントサービス, Manager at Hotel New Otani Hakata, responded to this review

Thank you for staying with us and taking the time to write this review. We are so glad that you enjoyed your trip. Also we glad to see your compliments for our room and the staff. Japanese-style room has an area of around 80㎡ and divided into a living room and bedroom. I think that the room is suitable for...

Reviewed 23 July 2016

Solid hotel in convenient location. 4 adults, two kids in Japanese style room. A little bit old but sufficient. Breakfast buffet adequate, but crowd challenged. Price for buffet too high for little kids; 2-3k Y. I don't think a single bottle of water was provided in the room. We had my parents visiting from the States stay with us. Check-in...

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Thank Mpadams
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for staying with us and taking the time to write this review. We are so glad to see your compliments for our hotel. But regarding some opinions, we will improve it. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan.

Kolkata (Calcutta), India
Reviewed 6 July 2016

While in Fukuoka in connection with an International Convention, my wife and I went to this hotel to meet some friends who were staying in this hotel and found the hotel to be an imposing presence in the area with a large number of rooms. Its lobby was very large with a good seating capacity.

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Thank BPB2012
マネージメントサービス, Manager at Hotel New Otani Hakata, responded to this review

Thank you for taking the time to write this review. How was your stay in Japan? We are so glad to see your compliments for our hotel. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan.

Quezon City, Philippines
Reviewed 20 June 2016

We stayed in March. Quite nice. Quite accessible. The hotel is on the older side so this means compared to other newer ones the rooms are bigger. The rooms are clean and toiletries are complete. If you get the room with breakfast you will be given vouchers which you could use for the buffet type or the Japanese breakfast. We...

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Thank doc_doe
マネージメントサービス, Manager at Hotel New Otani Hakata, responded to this review

Thank you for staying with us and taking the time to write this review. We are so glad to see your compliments for our room, breakfast, and location. Please try the Japanese breakfast if you come to Japan again. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan.

manila
Reviewed 1 May 2016

This hotel is a little dated but the place is still well maintained. the rooms were big and clean. the breakfast spread was awesome, they had strawberries when I stayed and it is always a plus for me if the hotel serve other fruits besides the usual pineapple, cantaloupe and banana. There was free wifi in the room which made...

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Thank edwardlorenzo
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for staying with us and taking the time to write this review. We are so glad that you enjoyed our hotel location. Also we glad to see your compliments for our room, breakfast. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
A city in rich history and tradition, Fukuoka is fast becoming a major international convention center and a gateway to the Orient. And when you are looking for a centrally located hotel that offers first class accommodations and a full range of facilities, Hotel New Otani Hakata is Fukuoka's premier choice. The Royal Family of Japan has relied on the Hotel New Otani Hakata for their hotel needs while staying in Fukuoka for many years. You will find the same unique blend of gracious Japanese hospitality and international standards that have become the hallmark of New Otani hotels the world over. ... more   less 

Additional Information about Hotel New Otani Hakata

Address: 1-1-2 Watanabe-Dori, Chuo-ku, Fukuoka 810-0004, Fukuoka Prefecture
Region: Japan > Kyushu-Okinawa > Fukuoka Prefecture > Fukuoka > Tenjin Station
Price Range: $126 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel New Otani Hakata 4*
Number of rooms: 387
Reservation Options:
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Also Known As:
New Otani Hakata Hotel
Hotel Style:
#15 Luxury Hotel in Fukuoka
#29 Business Hotel in Fukuoka
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Questions & Answers

Here's what travellers have asked, with answers from Hotel New Otani Hakata staff and other travellers.
5 questions
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Toronto, Canada
10 months ago
Huntington Beach, California
over a year ago
Singapore, null, Singapore
over a year ago

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Questions? Get answers from Hotel New Otani Hakata staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best in Japan / Fukuoka centre”
 of 5 bubbles 411yvesd, 1 Dec 2016 | Read review
“Check in early you could have better choice of guest room.”
 of 5 bubbles 989Sport, 6 Sep 2015 | Read review
“If you are very tall, choose another hotel. I could not stand up in the bathroom.”
 of 5 bubbles 115alanah, 15 Apr 2015 | Read review
“Rooms facing the Watnabe-dori side offers more interesting view”
 of 5 bubbles la_speranza, 4 Mar 2015 | Read review
“If you are a classic lover, it's suitable. However, it's difficult to recommend for people who are 20~30s.”
 of 5 bubbles customer5275, 25 Jan 2015 | Read review
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