We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Looking for a place to stay in Hakone-machi? Then look no further than Tenseien, a charming hotel that brings the best of Hakone-machi to your doorstep. Tenseien offers guests an array of room amenities including air conditioning, a refrigerator, and a safe. The property also features a hot tub and a restaurant to make your visit even more pleasant. Guests arriving by vehicle have access to parking. Also, getting online is possible, as Tenseien offers free wifi. While staying at Tenseien, visitors can check out Owaku-dani Valley (7.0 km) and Hakone Ropeway (7.0 km), some of Hakone-machi's top attractions. When you’re feeling hungry, be sure to check out Bakery & Table Hakone, 808 Monsmare, and Tenzan Tojikyo, Higana Toji, Tenzan Cafe Ukaregumo, which are some cafes that are popular with locals and out-of-towners alike. During your visit, be sure to check out popular attractions like Tenzan Tohji-kyo (0.7 km), Hakone Yuryo (0.5 km), and Forest Adventure Hakone (0.7 km), which are all within walking distance of the hotel. We’re sure you’ll enjoy your stay at Tenseien as you experience everything Hakone-machi has to offer.
Read more
Property amenities
Restaurant
Shuttle Bus Service
Wheelchair Access
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hot Tub
Concierge
Banquet Room
Multilingual Staff
Meeting Rooms
Conference Facilities
Non-Smoking Hotel
Sauna
Electric Vehicle Charging Station
Show more
Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
Smoking rooms available
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Safe
Great View
HOTEL CLASS
Reviews & more
562Reviews
778Photos
20Q+A
20Room tips
Traveller rating
  • 166
  • 278
  • 72
  • 22
  • 24
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Show reviews that mention
Overall, we really enjoyed our stay at Tenseien. It did feel big for a ryokan, but all the amenities one would expect were available. The onsen facilities were excellent. There were several separate pools which made it easy to find a space for yourself. We got a Japanese style ro
Read more
+1
Wow
Amazing facility in Hakone close to Hakone train station
Great onsen experience
Several bath and sauna with outdoor bath
Wonderful massage , several options to choose from
Friendly service and very clean
Read more
I stayed here for one night as part of a package tour, so the choice was not really mine, but I greatly enjoyed the stay. The room was spacious enough for me and comfortable, food was good, too.
I am not a great fan of communal bathing, so I booked an individual room and found it
Read more
This is a great place to experience the Japanese onsen/hot baths. Fully Japanese in character, shoes off at the entrance door, a large hotel with western style rooms (which we had) and Japanese style rooms (which we did not see). Wonderful hot pools on the roof and covered indo
Read more
First of all, you have to remove your socks once you enter the hotel main entrance. Keep your shoes in a shoe locker and practically walk throughout the hotel in your socks, or barefooted. The hotel will provide a pair of socks for all guests daily.

Location - Within walking
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining
Professional photo exclusively commissioned by TripAdvisorTenseien
The Twin Room at the Tenseien
Professional photo exclusively commissioned by TripAdvisorTenseien
The Japanese Washitsu Style Room type A at the Tenseien
Professional photo exclusively commissioned by TripAdvisorTenseien
The Japanese Style Room with Second Roten at the Tenseien
Photo provided by managementTenseien
bath
Previous
Are the in-room private open air baths from natural springs?
The Japanese style private baths comes in various shapes and styles. You can reserve them by the hour. They come with an adjacent Japanese style room where you can change and relax. The fee is reasonable and it allows you to avoid waiting for the public bath when the hotel is crowded. My favorite is the wooden "kashikiriburo"
1 vote
Show all answers
I booked a western Japanese room for 3 adults and 1 child . Does this mean 2 of us will sleep on tatami in room andcthe other 2 on the 2 western beds?
Hi can I know the room left with 'No Bath' meaning is ???
There is only a latrine in your room. You have to use a public bath for taking a shower.
1 vote
I have booked a twin room on 30/5, we will drive to Hakone. Just want to know if there is any free parking provided ?
The visitor of the staying costs parking fee 1,080 yen a night.
0 votes
Show all answers
We are staying at Hotel Okada in early April. Do we need to pre-book the Olsen on the roof? Is it separate for men and women?
Guests on day trips do not need a reservation. The public bath open air bath is from 10:00 AM to 9:00 AM the next morning. Men and women are separate.
0 votes
Show all answers
Previous
"4th floor has massage rooms; 5th floor has free drink stand (coffee, tea, water)."
"We had a room overlooking the waterfalls which was great, but you definitely paid a premium for it."
"Rooms at the front were quiet, a large waterfall at the back could be noisy."
"Try a Japanese bed for a night, you'll never forget :)"
"Rooms with private onsen are the best with a quiet and beautiful view."
Previous
PRICE RANGE
USD 143 - USD 435 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tenseien hotel hakone-machi
LOCATION
JapanKantoKanagawa PrefectureHakone-machiHakoneyumoto Onsen
NUMBER OF ROOMS
198
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing