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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Looking for a place to stay in Hakone-machi? Then look no further than Tenseien, a romantic hotel that brings the best of Hakone-machi to your doorstep.
Tenseien offers guests an array of room amenities including air conditioning and a refrigerator, and getting online is possible, as free wifi is available.
The hotel offers 24 hour front desk, a concierge, and shops, to make your visit even more pleasant. The property also features a hot tub and an on-site restaurant. Guests arriving by vehicle have access to parking.
While staying at Tenseien Hotel, visitors can check out Tamasudare Shrine (0.0 mi) and Shogenji Temple (0.3 mi), some of Hakone-machi's top attractions.
When you’re feeling hungry, be sure to check out Steak House Yoshiike, Gyoza Center, and Sushimiyafuji, which are some Asian restaurants that are popular with locals and out-of-towners alike.
During your visit, be sure to check out popular attractions like Tamadare Falls / Hien Falls (0.0 mi) and Kei Hiraga Museum (0.3 mi), which are all within walking distance of the hotel.
We’re sure you’ll enjoy your stay at Tenseien as you experience everything Hakone-machi has to offer.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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We got a Japanese-style room, but it was extremely small and difficult to relax in. When we laid out the futon, there wasn't much space to walk around in. There was no partition between the Japanese-style room and the door. It seemed like there were a lot of small rooms, and the hallway had a lot of doors and felt a bit cramped. However, the food was very good and there was a wide variety. They also had salmon roe and beef tongue, and even though it was a buffet, we were able to use a private room. The open-air bath was spacious and nice. They also left ice cream for us after we got out of the bath, and Yakult in the morning.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had some business in Izu suddenly, so I decided to go to nearby the day before and stay overnight. I ended up staying at Tenseien, which I had a good impression of when I had used it as a day trip hot spring. I didn't have high expectations for the room because I used a cheap plan, but it was better than I expected. It felt larger than it was listed on the website, so I felt like I got a good deal. As for the meal, the last order at the restaurant was at 8pm, so I planned to eat on the way, but I arrived earlier than expected, so I ate at the restaurant. As expected, Odawara kamaboko is famous nearby, so everything from the oden to the sake was delicious. However, there was yakiniku on the members-only menu, and the person next to me ordered it and was grilling it, but the smell permeated my yukata and hair, so I had to change for a new yukata. I think it's better to consider having a separate seat for things that have a strong smell like yakiniku. The shop on the first floor is open 24 hours a day and the bath is large, so it was comfortable except for the yakiniku at the restaurant.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good Onsen hotel to stay in Hakone. The best: -The bathroom facilities are good and clean. -The natural enclave in which it is located is amazing. The waterfall behind the hotel is spectacular. -The magnificent buffet Worst: -Small rooms. No possibility of double bed -We did not have any type of detail for it being our Honeymoon even though it was reflected in the reservation. -Reception staff barely spoke English. Communication with google translator
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed with a friend on Saturday, November 18th. It took 30 minutes to check in and out, and 15 minutes to drop off and pick up luggage. The number and quality of the staff was insufficient. Dinner was a live kitchen buffet. There was a 90-minute time limit, but the dinner venue was so crowded that it took 30 minutes to get the food and start eating. The beef tongue was tough and the quality was not so good. The open-air bath in the sky, which I was looking forward to, was like a potato washing. The day-use hot spring is open 23 hours a day out of 24 hours, so it is always crowded. In addition, there was construction work (not emergency work) that was noisy, which was not informed at the time of reservation. I was given a 2,000 yen voucher for the hotel, but I was confused. If you are advertising yourself as a hotel that represents Hakone, shouldn't you put the customer first? In order to maintain a certain level of quality of service, you could stop the day-use hot spring during busy periods or limit the number of guests. It was very disappointing, as I had high expectations.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip:繁忙期はとにかく避けてください。金額に見合ったサービスは受けられません。
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My family of 4 just recently stayed at this hotel. i spent over $600 for a one day stay that included dinner, breakfast and an onsen bath on our balcony. The food was decent. Not amazing as advertised. The onsen on the balcony was nice with a good view. Since it is summer and very hot now in Japan we wanted some cold drinks. There is a small fridge in the room with an ice bucket and tongs sitting on top. We called the front desk to ask the location of the ice machine. There is no ice machine in the whole hotel! There is an ice bucket in each room but no ice machine. We were directed to buy ice from the hotel store. For $600 a day what a rip off that you need to buy your own ice. Seriously!!!
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Date of stay: July 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location of the hotel is a little bit far from the station. This is the only con for the hotel. Dinner buffet is perfect which is with lots of food choices and food is delicious. Onsen is big with quite a number of onsen pools both indoor and outdoor. I go with my family and the room is a western japanese style room which is spacious for my family of four. Overall speaking, the hotel is great with good facilities and dinning which I will definitely revisit again.
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I went on a day trip and stopped by. I had a discount ticket but couldn't use it on the day I went.
This establishment is not worth the full price. The view from the outside bath isn't all that great, there weren't that much of varieties of baths, the relaxation room was full with people saving seats with towels, the temporary relaxation room they offered was just one big room with no cushions or blankets and it reeked of cigarettes, the restaurant is expensive and taste is pretty average.
Parking is free for 5 hours and 200yen per hour after that. That's not bad, but not great service. If the parking is full, the attendant will tell you to just find somewhere else and walk back.
The location itself isn't bad. You can leave the car at the parking, walk down to the station and do some exploring. There's a fall behind the establishment with ducks and koi fish.
All in all, it wasn't an enjoyable trip. If paying full price, it's better to go elsewhere.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First experience of a ryokan but a little too "factory". Many people atmosphere hotel club. Otherwise incredible choice at the buffet with very good and finely cooked dishes. Adjoining garden very nice. Comfortable room with rooftop view: too bad! The must: private onsen.
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Automatically translated
Date of stay: August 2024Trip type: Travelled with family
Room Tip:A eviter au mois d'août. Attention ils ne parlent pas anglais et check in et out assez laborieux....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We paid for the most expensive room (the one with the spring bath in the room), it was very very noisy in the evening and we were unable to get some sleep. I tried to complain but no one in the hotel understand English. After I went back home I tried to send the complain email but the email address(s) on the hotel website is wrong! I even made a long distance call to the hotel many times would like to tell but no one can speak English, and the staff just asked me to call back in such and such time there will be someone who can speak English but of course no one understand English even i called back. The most worst experience that I ever had, I truly disappointed!
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Date of stay: April 2012
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:I would choose other hotels nearby instead, there are plenty of choice around!!!!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Let me get straight to the point: if you stay here, you will get a budget ryokan experience and do not eat dinner here. The food was terrible beyond description. I could probably make better Japanese than what was served and I'm not Japanese. When you check in, you are given a coupon for dinner at 6:00 or 7:00PM. When we arrived at 7:00, most of our food was already on the table and looked like it had been sitting there all day. After sitting down, they brought out some trays of tempura, sashimi, miso soup, etc, but it was all pretty bad. The cooked fish was hard, the sashimi didn't taste fresh at all, and basically tasted like crap all around, and I'm far from a picky eater at all. Breakfast was buffet style and marginally better, but not by much.
The room was decent but a little worn out. There is a table in the center of the room which you'll have to move to lay out your futon. On the plus side, there is a safe and the window view out into the room is very nice. You can even hear the sound of the waterfall out back when you sleep at night. Can get a little noisy if people are walking through the hall. Baths are also pretty nice and there are a total of around 6 that flip between men's and women's, so you'll always have access to at least two. Didn't rent out the private baths.
Also, I'm not sure how people can walk there in 12 minutes from the station, it took us well over 15+. It's not hard to find, but quite aways uphill. Surrounding area has a river and waterfalls which are pleasant.
Can't recommend this place if you are planning on eating here.
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Date of stay: June 2007
Value
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Location
Cleanliness
Check-in / front desk
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Japanese style private baths comes in various shapes and styles. You can reserve them by the hour. They come with an adjacent Japanese style room where you can change and relax. The fee is reasonable and it allows you to avoid waiting for the public bath when the hotel is crowded. My favorite is the wooden "kashikiriburo"
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