Tenseien
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Tenseien

682 Yumoto, Hakone-machi, Ashigarashimo-gun 250-0311 Kanagawa Prefecture
ロビー
Traveller (539)
bath
Room & Suite (214)
Takimitei Restaurant at the Tenseien
Dining (91)

View prices for your travel dates

Fully refundable before Wed, 29 May
Breakfast included
AU$301
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.0
#11 of 61 hotels in Hakone-machi
3.9 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
3.8 of 5 bubbles
Service
3.6 of 5 bubbles
Value

Looking for a place to stay in Hakone-machi? Then look no further than Tenseien, a romantic hotel that brings the best of Hakone-machi to your doorstep.

Tenseien offers guests an array of room amenities including air conditioning and a refrigerator, and getting online is possible, as free wifi is available.

The hotel offers 24 hour front desk, a concierge, and shops, to make your visit even more pleasant. The property also features a hot tub and an on-site restaurant. Guests arriving by vehicle have access to parking.

While staying at Tenseien Hotel, visitors can check out Tamasudare Shrine (0.0 mi) and Shogenji Temple (0.3 mi), some of Hakone-machi's top attractions.

When you’re feeling hungry, be sure to check out Steak House Yoshiike, Gyoza Center, and Sushimiyafuji, which are some Asian restaurants that are popular with locals and out-of-towners alike.

During your visit, be sure to check out popular attractions like Tamadare Falls / Hien Falls (0.0 mi) and Kei Hiraga Museum (0.3 mi), which are all within walking distance of the hotel.

We’re sure you’ll enjoy your stay at Tenseien as you experience everything Hakone-machi has to offer.

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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Hot bath
Sauna
Bar / lounge
Game room
Children Activities (Kid / Family Friendly)
Shuttle bus service
Parking
Wifi
Coffee shop
Restaurant
Breakfast buffet
Complimentary tea
Vending machine
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Foot massage
Full body massage
Hot spring bath
Massage
Baggage storage
Chapel / shrine
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
24-hour front desk
Room features
Air conditioning
Safe
Coffee / tea maker
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Chinese, Japanese

Location

682 Yumoto, Hakone-machi, Ashigarashimo-gun 250-0311 Kanagawa Prefecture
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 76 out of 100
76
Haneda Airport
71.9 km
See all flights
639Reviews22Q+A21Room tips

Reviews
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Detailed Reviews
yekoms e wrote a review Feb 2012
Tokyo, Japan35 contributions23 helpful votes
5.0 of 5 bubbles
After reading older reviews I was a little reluctant to stay here. However, to our surprise everything turned out fantastic! Everyone on staff were helpful and attentive, and the rooms were newly renovated as was the entire hotel. 2 indoor and 5 outdoor baths on both of the top floors had a nice view of the mountains and overlook of the hotel's waterfalls. The food on the buffet was top quality. Steak, sushi, crab leg tempura, amongst many, many other dishes are cooked freshly before your eyes and handed to you. Fun to watch, if you never have, and something I can only describe as a group of live cooking shows situated one after another. I'm not sure if any of the staff speak English, but everything in the hotel is written with an English translation. The only downside for westerners might be the rooms for two people were a little small (22.4 m2). Considering everything else, and the reasonable price we paid, we were very satisfied and will definitely stay here again.
Read more
Date of stay: February 2012
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Rooms facing the back of the hotel have a view of the waterfalls.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
welfordess wrote a review Apr 2018
Singapore, Singapore9 contributions10 helpful votes
4.0 of 5 bubbles
First of all, you have to remove your socks once you enter the hotel main entrance. Keep your shoes in a shoe locker and practically walk throughout the hotel in your socks, or barefooted. The hotel will provide a pair of socks for all guests daily.

Location - Within walking distance from Yumoto station but if you are with children or luggage, do go for the Hotel Shuttle which only costs 100Yen. The shuttle service is located near the Tozan Bus-Stops.

Rooms - I stayed in the smaller rooms as they ran out of big rooms with in-room onsen. Not those typical traditional tatami room I expect for an onsen hotel, but standard 2xtwin bed rooms. Rooms are small but equipped with all necessary items for a comfortable stay.

Onsen - This is a no-tattoo Onsen, but I do see some with small tattoo using it. They have 2 indoor baths, 2 outdoor baths and 2 big outdoor round tubs. Must try the outdoor baths for beautiful scenery. They also have the usual Sauna and Steam rooms.

Breakfast - Provides good breakfast options. Good Japanese Rice and those Japanese paste that goes oh so well with their rice and onsen eggs They do serve English Breakfast with very good bacon, sausages and scrabble eggs. Cereals, Buns, Croissant and toast are also available. BUT they stop breakfast service at about 9.15am....

Dinner - The Japanese set dinners are simply delicious and affordable. Don't miss this.

Overall, a good onsen hotel with good facilities and provides good service.
Read more
Date of stay: April 2018
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DezLow wrote a review Dec 2015
Singapore, Singapore56 contributions67 helpful votes
5.0 of 5 bubbles
My first observation upon entering the room was the absence of a shower. Yup, there was only a toilet and wash basin. I thought maybe this place was hostel style and shower facilities were at the end of the hall. Only upon further enquiry did I discover I was expected to use the showers at the rooftop onsens which are divided only by narrow partitans and no doors! No, thanks!

After more discussions with the only Chinese speaking hotel staff, no one on duty spoke English, I was given one of the limited number of rooms that come with an attached shower. However, I could only have it for 1 night as it was promised to a tour group the next day. So I ended up having to book a private bath on the 2nd night just so I could shower in privacy.

This incident sorted, the rest of the stay was fabulous. This property is the best ryokan-hotel combination you can find. Cosy, ryokan features include:
- Leaving your shoes at the entryway and walking throughout the property in socks (the endless lengths of floor are spotless!)
- Getting a fresh yukata daily and encouraged to potter everywhere in it. Ladies have 6 patterns to choose from.
- Warm wood and nature inspired decor
- Pond on the property complete with woods, waterfall, shrine and resident ducks
- Public indoor/outdoor and private onsens

Hotel comforts you can enjoy include:
- Multilple check in counters for speedy check in and check out and private bath bookings
- Luggage forwarding courier service
- 2 restaurants and a tea lounge
- 24 hr convenience store
- A well stocked gift shop packed with most of the local handicrafts
- Wellness corner with massage chairs and healthy beauty water dispenser
- Spa with message therapists on duty

We had a twin room which was compact but very neat and clean.Some rooms face the stream so you can open your window to enjoy the sounds of the flowing water. In addition to a selection of teas there was also local plum and jelly treats in the room. Beds were super comfy and all the standard amenities - safe, tv, hairdryer - are present.

For dinner we recommend the a la carte restaurant. Their super set dinner goes at ¥3500 and comes with enough to feed 2. In contrast, the buffet dinner is ¥6000 per person and the spread is more quantity than quality.
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Date of stay: December 2015Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
UserN0323 wrote a review Jan 2020
Yokohama, Japan69 contributions22 helpful votes
2.0 of 5 bubbles
連休の中日のせいか割引券が使えませんでした。

お風呂からの景色は特別に良くもなく種類も少なく普通でした。

駐車場は5時間無料で無難ですかね。レストランは高くて味は普通。フットマッサージは廊下のところにあり落ち着けません。リラクゼーションルームは場所取りでいっぱいでした。臨時の部屋はただ広くクッションも毛布もありませんでした。そしてタバコ臭い!!ろくに休憩ができませんでした。

一番いただけなかったのは館内がタバコ臭かった事です。

割引券で行くならともかく、全額払ってまで来る価値はありません。

I went on a day trip and stopped by. I had a discount ticket but couldn't use it on the day I went.

This establishment is not worth the full price. The view from the outside bath isn't all that great, there weren't that much of varieties of baths, the relaxation room was full with people saving seats with towels, the temporary relaxation room they offered was just one big room with no cushions or blankets and it reeked of cigarettes, the restaurant is expensive and taste is pretty average.

Parking is free for 5 hours and 200yen per hour after that. That's not bad, but not great service. If the parking is full, the attendant will tell you to just find somewhere else and walk back.

The location itself isn't bad. You can leave the car at the parking, walk down to the station and do some exploring. There's a fall behind the establishment with ducks and koi fish.

All in all, it wasn't an enjoyable trip. If paying full price, it's better to go elsewhere.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CALIFAN26 wrote a review July 2021
Zushi, Japan3 contributions2 helpful votes
2.0 of 5 bubbles
My family of 4 just recently stayed at this hotel. i spent over $600 for a one day stay that included dinner, breakfast and an onsen bath on our balcony. The food was decent. Not amazing as advertised. The onsen on the balcony was nice with a good view. Since it is summer and very hot now in Japan we wanted some cold drinks. There is a small fridge in the room with an ice bucket and tongs sitting on top. We called the front desk to ask the location of the ice machine. There is no ice machine in the whole hotel! There is an ice bucket in each room but no ice machine. We were directed to buy ice from the hotel store. For $600 a day what a rip off that you need to buy your own ice. Seriously!!!
Read more
Date of stay: July 2021
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dear c wrote a review Apr 2012
London, United Kingdom6 contributions24 helpful votes
1.0 of 5 bubbles
We paid for the most expensive room (the one with the spring bath in the room), it was very very noisy in the evening and we were unable to get some sleep. I tried to complain but no one in the hotel understand English. After I went back home I tried to send the complain email but the email address(s) on the hotel website is wrong! I even made a long distance call to the hotel many times would like to tell but no one can speak English, and the staff just asked me to call back in such and such time there will be someone who can speak English but of course no one understand English even i called back.
The most worst experience that I ever had, I truly disappointed!
Read more
Date of stay: April 2012
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: I would choose other hotels nearby instead, there are plenty of choice around!!!!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
fiveupstove wrote a review June 2007
Mountain View, California156 contributions58 helpful votes
1.0 of 5 bubbles
Let me get straight to the point: if you stay here, you will get a budget ryokan experience and do not eat dinner here. The food was terrible beyond description. I could probably make better Japanese than what was served and I'm not Japanese. When you check in, you are given a coupon for dinner at 6:00 or 7:00PM. When we arrived at 7:00, most of our food was already on the table and looked like it had been sitting there all day. After sitting down, they brought out some trays of tempura, sashimi, miso soup, etc, but it was all pretty bad. The cooked fish was hard, the sashimi didn't taste fresh at all, and basically tasted like crap all around, and I'm far from a picky eater at all. Breakfast was buffet style and marginally better, but not by much.

The room was decent but a little worn out. There is a table in the center of the room which you'll have to move to lay out your futon. On the plus side, there is a safe and the window view out into the room is very nice. You can even hear the sound of the waterfall out back when you sleep at night. Can get a little noisy if people are walking through the hall. Baths are also pretty nice and there are a total of around 6 that flip between men's and women's, so you'll always have access to at least two. Didn't rent out the private baths.

Also, I'm not sure how people can walk there in 12 minutes from the station, it took us well over 15+. It's not hard to find, but quite aways uphill. Surrounding area has a river and waterfalls which are pleasant.

Can't recommend this place if you are planning on eating here.
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Date of stay: June 2007
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesCheck-in / front desk
3.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
fiftysomethingmale wrote a review Sept 2017
Tokyo, Japan684 contributions996 helpful votes
1.0 of 5 bubbles
Weekend trip to Hakone.
Just wanted to get away so chose the reasonably priced option and paid for it.
Very very mediocre.
Business hotel-like.
And to top it all their signs in English about no tattoos in the bath area is so small to be noticed.
Two suited men walks in and kicks you out of the bath naked in a very over the top manner.
Guests should never be treated in this fashion.
All you needed was to explain.
Never again.
Not recommended.
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Date of stay: September 2017Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jkfchan wrote a review Feb 2014
Vienna, Austria39 contributions50 helpful votes
2.0 of 5 bubbles
We stayed at Tenseien based on favorable comments It turn out to be a bit of disappointment.
We stayed for one night in a Japanese-western room with private bathroom. The room is clean and quite large. It has modern facilities including a PC in room although the mouse is not usable. One big plus is the free wifi which is not usually available in Japanese hotspring hotels.
What I am most disappointed is there dinner. We had dinner buffet in other hotspring hotels in Japanese and the one offered by Tenseien is the worse so far. The setting is chaotic, The selection is limited and quantity is scarce. There are queues for exotic items such as teppenyaki. The cooked dish are quickly swiped in 5 minutes. I am lucky to be about to get some beef stew with rice as my dinner. This is never my experience of buffet dinners in other hotspring hotels in Japan. I just wonder why there are praise for their dinner.
But I think the management at Tenseien should look seriously at another issue. You will not wear any shoes inside the hotel, not even a pair of slipper? This is the first time I walk for 2 days just on socks. A lot of hotel guests were actually walking on bare foot only. I understand most Japanese would not wear shoes in their home. But this is a hotel with a lot of public places including the restaurant!
Parking is not FREE!
For the price I paid, I think I better stay in other places in Hakone.
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Date of stay: February 2014
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kriemhild wrote a review Sept 2018
Moscow31 contributions19 helpful votes
5.0 of 5 bubbles
I stayed here for one night as part of a package tour, so the choice was not really mine, but I greatly enjoyed the stay. The room was spacious enough for me and comfortable, food was good, too.
I am not a great fan of communal bathing, so I booked an individual room and found it a pleasurable experience. However, the best part of the stay was their massage services. Their masseuses are incredible professionals.
Booking massage sessions and individual baths was prompt and was done on a very short notice.
A word of warning. Some rooms do not have showers (some apparently do), the idea obviously being that guests can shower at the baths. I found it a little disconcerting, because baths are wonderful and all, but a shower in a room is something that I find necessary nonetheless. It was not a problem for a one-night stay, but it might be a problem for a longer stay.
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Date of stay: August 2018
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from hiroyuki1691
Toyota, Japan110 contributions45 helpful votes
There is a Japanese-style room with a hot spring.
Siu Man N asked a question Feb 2018
New York City, New York1 contribution
Are the in-room private open air baths from natural springs?
Answer from Jo M
159 contributions39 helpful votes
The Japanese style private baths comes in various shapes and styles. You can reserve them by the hour. They come with an adjacent Japanese style room where you can change and relax. The fee is reasonable and it allows you to avoid waiting for the public bath when the hotel is crowded. My favorite is the wooden "kashikiriburo"
Cynthia asked a question Sept 2017
Singapore, Singapore17 contributions4 helpful votes
Hi can I know the room left with 'No Bath' meaning is ???
Answer from pinyohiso
Bangkok, Thailand1,516 contribution95 helpful votes
There is only a latrine in your room. You have to use a public bath for taking a shower.
Answer from Tenseien
Hakone-machi, Japan
The visitor of the staying costs parking fee 1,080 yen a night.
TaylorWheeler wrote a tip May 2019
London, United Kingdom67 contributions44 helpful votes
5.0 of 5 bubbles
"The shuttle bus to Yumoto Station stops in front of the Ryokan JPY100 each way. (6mins journey)"
Read full review
Charles M wrote a tip May 2018
San Francisco, California222 contributions82 helpful votes
5.0 of 5 bubbles
"4th floor has massage rooms; 5th floor has free drink stand (coffee, tea, water)."
Read full review
Doug B wrote a tip Apr 2018
Cleveland, Ohio, United States18 contributions41 helpful votes
4.0 of 5 bubbles
"We had a room overlooking the waterfalls which was great, but you definitely paid a premium for it."
Read full review
mikeymost wrote a tip Sept 2017
Beverley, United Kingdom27 contributions12 helpful votes
4.0 of 5 bubbles
"Rooms at the front were quiet, a large waterfall at the back could be noisy."
Read full review
SooLux wrote a tip May 2017
Luxembourg City, Luxembourg443 contributions204 helpful votes
4.0 of 5 bubbles
"Try a Japanese bed for a night, you'll never forget :)"
Read full review
Not the right property for you?
There are more places to choose from in the Hakone-machi area.
PRICE RANGE
AU$236 - AU$362 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tenseien hotel hakone-machi
LOCATION
JapanKantoKanagawa PrefectureAshigarashimo-gunHakone-machiHakoneyumoto Onsen
NUMBER OF ROOMS
198
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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TENSEIEN (AU$236): 2024 Prices & Reviews (Hakone-machi, Japan) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Tenseien
Which popular attractions are close to Tenseien?
Nearby attractions include Tamadare Falls / Hien Falls (0.03 km), Tamasudare Shrine (0.06 km), and Kanrei Tunnel (0.4 km).
What are some of the property amenities at Tenseien?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Tenseien?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Tenseien?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Tenseien?
Yes, parking is available to guests.
What are some restaurants close to Tenseien?
Conveniently located restaurants include Hakone Bakery Hakone Yumoto Honten, Tenseien Restaurant, and Hakone Akatsukian Honten.
Are there opportunities to exercise at Tenseien?
Yes, guests have access to a sauna during their stay.
Does Tenseien offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Tenseien?
The staff speaks multiple languages, including English, Chinese, and Japanese.
Are there any historical sites close to Tenseien?
Many travellers enjoy visiting Hakone Shrine / Kuzuryu Shrine Singu (6.8 km), Odawara Castle (5.9 km), and Hakone Sekisho and Hakone Sekisho Museum (7.3 km).
Is Tenseien accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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