Yutorelo-an
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Yutorelo-an

1300-119 Gora, Hakone-machi, Ashigarashimo-gun 250-0408 Kanagawa Prefecture
部屋からの眺め
Traveller (126)
2日目の朝食です。左は豚汁です。小鉢(煮物・温泉卵・肉みそ等々)とアジの干物で十分でご飯食べすぎます
Dining (26)
Room & Suite (15)

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About

3.5
#56 of 160 onsen ryokans in Hakone-machi
3.9 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
3.5 of 5 bubbles
Value

Yutorelo-an is an excellent choice for travellers visiting Hakone-machi, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.

For those interested in checking out popular landmarks while visiting Hakone-machi, Yutorelo-an is located a short distance from Hakuundo Chaen (0.2 mi) and Miyaginohayakawa River Bank (0.6 mi).

Guest rooms offer air conditioning and a refrigerator, and Yutorelo-an makes getting online easy as free wifi is available.

You can also take advantage of some of the amenities offered by the onsen ryokan, including 24 hour front desk, baggage storage, and shops. In addition, guests can enjoy breakfast during their visit. As an added convenience, there is free parking available to guests.

Hakone-machi has plenty of Italian restaurants. So when you’re here, be sure to check out popular spots like Soraannna, Tabiya, and La Bazza, which are serving up some great dishes.

During your visit, be sure to check out popular attractions like The Hakone Open-Air Museum (0.7 mi), Owaku-dani Valley (1.2 mi), and Hakone Ropeway (1.2 mi), which are all within walking distance of the onsen ryokan.

Enjoy your stay in Hakone-machi!

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Restaurant
Free shuttle or taxi services
Spa
Baggage storage
Internet
Breakfast available
Special diet menus
Vending machine
Shuttle bus service
Hot spring bath
Massage
Open-air bath
Newspaper
Non-smoking hotel
Shared lounge / TV area
Shops
24-hour front desk
Room features
Air conditioning
Housekeeping
Private balcony
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Romantic
Mid-range

Location

1300-119 Gora, Hakone-machi, Ashigarashimo-gun 250-0408 Kanagawa Prefecture
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 87 out of 100
87
Haneda Airport
75.3 km
See all flights
123Reviews17Q+A6Room tips

Reviews
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Detailed Reviews
razorbagel wrote a review Mar 2020
Baltimore, Maryland41 contributions56 helpful votes
4.0 of 5 bubbles
location: yutorelo-an is perched high on a steep hill just above the quaint little town of gora, which is perched high on a steep hill above the lovely town of hakone-yumoto. you'll want to catch a cab up the hill from gora station when you arrive - the fare is cheap and your legs and luggage will both thank you. yutorelo-an is about a 20 minute, very scenic, not for the faint-of-heart bus ride up twisty mountain roads from hakone-yumoto - the tozan railway was not in operation during our stay. the views from our room at yutorelo-an were splendid! this would be a lovely place for one of the festivals with the mountain bonfire. gora park is just a few steps down the [again, very steep!] street, and gora station's connections to the rest of the hakone area are only a few more steps from there!

room: our group of four booked two king-bed [western bed] rooms. the beds were low and the mattresses were exceptionally firm, though the bedding was fluffy and warm. the rooms had tatami mat flooring (lovely!) and a separate, tiny vanity area for face-washing and teeth brushing. the WC was very, very small. there is a bar-type table along the large window with two stools that did not seem up to the task of our 6' american selves, so i found myself mostly sitting on the low bed. our room had a TV and some little cabinets, including a fridge. there was a spare futon in a cupboard.

bath: our room did not have an indoor shower area! this is fine - there was a lovely outdoor tub which was large and deep enough that even my 6'5" husband could fit both his shoulders and knees under the water! he was delighted to sit outside and watch the sunrise each morning. there is a public onsen which we did not try, though our friend gave it a go our last morning there and had a splendid time. we had a reservation each night for 45 minutes in the private onsen baths (one 'session' per room per night), and that was a lovely experience, though i wish the outdoor showers didn't have an auto-shutoff feature - it made it very hard to get clean before hopping in the delightful bath.

dining: the food was lovely, and there was a lot of it! we had four meals and each one was completely different. at some points, the food was almost overwhelming in both quantity and quality. the orange juice at breakfast was, hands down, the best orange juice i've ever had in my entire life. the kind staff who helped us during breakfast and dinner were patient while explaining each dish and were very gracious and wonderful. we felt extraordinarily welcome. as a note, those who like to get up and go early in the morning may feel restricted by the ryokan's breakfast schedule - the earliest time available during our stay was 8am, and breakfast is very hearty. i wish there were an option to either have a to-go breakfast or to get an earlier start!

staff: in addition to the lovely staff in the restaurant, the front desk was nothing but helpful, from check-in our first afternoon to helping us with luggage forwarding on our departure day. the staff member there spoke very good english, as did most of the other staff we encountered, and those who didn't were still welcoming and kind.

overall, yutorelo-an was a lovely experience! i am glad that this was our first ryokan experience and that we had such a good time. thank you, yutorelo-an, for your warm welcome and your patience and kindness during our stay!
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Date of stay: February 2020
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: 201 is the end of the hall and has a lovely view + an outdoor private bath
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jason B wrote a review Nov 2018
105 contributions127 helpful votes
3.0 of 5 bubbles
Not impressed at all. Ive stayed at well over 100 hot springs in Japan alone.

They have a public free rental bath-nice but when its cold the shower is outside and only stays on a couple seconds. Makes getting clean difficult and uncomfortable.

Parking- i would say is about 7-8spots only and is 80+ meters away from hotel entrance. I don’t care about it, but is a concern for some I’m sure.

Room- very mundane.. beds are firm and actually beds though if you prefer a futon they have those in the tatami room. We stayed in the most expensive room so yours maybe different. We have the outside hot springs (fake) on the balcony which has a great view. It just feels like an “ant-farm”.

Food- dinner was filing and typical of ryokans but the timeframe was a bit long. We waited 20mins after food was finished until desert was brought. Breakfast was typical too, but with all the foreigners i would think a western option would be available.

Food bath outside- typically these are on the hotter side. This temp is just past warm. Another family came out when we did, put their feet in and quickly left.

If money were a concern i wouldn’t get the most expensive room, in saying that 60,000yen for this room is too much. I would say closer to 40-50,000yen.
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Date of stay: November 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew C wrote a review Dec 2016
Hong Kong, China9 contributions8 helpful votes
3.0 of 5 bubbles
It is a good environment hot spring hotel. We booked a room with dinner, breakfast and private hot spring. It provides free fresh coffee in the lobby. it is very good if you like coffee. However they give me a surprise that no one help to make the beds during my dinner. It is the first time we encountered when living in a hot spring hotel.
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Date of stay: November 2016
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mijal Z wrote a review Mar 2017
Kfar Vitkin, Israel19 contributions29 helpful votes
2.0 of 5 bubbles
Pros:
-room is big (I got a room
With private bathroom)
- bathtub is great.
- dinner was OK. Many dishes but from all the traditional dinners I had in Japan this one was the one I liked the least. It was not terrible, but I would rather eat anywhere else for the price.
- public onsen is ok, but there is no view, it is indoors, so it is like being in a gym's hot tub. Better than nothing, but again, don't go here if that is what you came for.

Cons:
-too expensive for what it is. $372 for a half board twin beds room (even though I told them this was a honeymoon!!!)
-breakfast is japanese. Which you would expect. But having access to coffee at least would be a nice touch
-dinner is serve in a really sad dinning hall. It is divided in two. Our table was in the least "ok" of the halls. No windows, bad lighting (picture hospital lights), no artwork plants or dividers. Just a cube with bare tables (not bare in the "simplistic Japanese style" just hospital bare).

Overall: for that money you can do a lot more.
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Date of stay: March 2017Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anj C wrote a review July 2016
Luzon, Philippines98 contributions23 helpful votes
5.0 of 5 bubbles
Yutorelo-an is just a short walk from Naka-Gora station. We stayed in one of the rooms in the top-most floor with a bath in the balcony overlooking the vibrant mountain side. Room was very spacious – there was a living room, dining area, a bathroom (wet area) beside the balcony with another tub, separate toilet and separate bedroom with two double beds, and toiletries. It has a wider array of toiletries than most hotels/resort – soap, shampoo, conditioner, lotion, facial cleanser, facial lotion. In the lobby, yukatas in several colors and designs were available for you to choose from, including ones for the kids. Complimentary coffee, tea and water were also available in the lobby and in the room. Plus a chocolate fountain at the lobby which the kids really enjoyed.

The dinner was served in their restaurant at the second floor (such a shame we didn’t get to use our dining area in the room). Food was sumptuously prepared and elaborately presented. Kiddy meal were also provided for the little ones with each a pack of goodies.

The room came with a complimentary 45-minute use of a private bath (which you need to reserve in advance at the front desk). They also have a hot foot bath in the balcony.
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Date of stay: May 2016
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
riyau88 wrote a review July 2016
Pekan, Malaysia26 contributions9 helpful votes
5.0 of 5 bubbles
We got a half board package with a private bath and a complimentary private hot spring bath (amazing!). We were served Japanese dinner and breakfast, and we could wear the yukata from the lobby below. The place is easy to reach, at the stop (funicular leaves from Gora), exit the left side and walk less then 5 minutes. The place is very beautiful with traditional touches here and there. They also provide shuttles to and from Gora station.
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Date of stay: July 2016Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
brokenwingsx2x wrote a review Feb 2015
Garden Grove, California5 contributions8 helpful votes
5.0 of 5 bubbles
I have been wanting to visit Hakone as well as have a traditional Japanese style hotel that didn't break the bank. I found this jem on another website and booked it. I liked that I didn't have to pay upfront.

The hotel was gorgeous, especially the rooms. While I would have I liked someone to set up our futons, it was okay that we did it ourselves. Upon check in, we got to pick our own yukata which was amazing. They had lots of colors and sizes so even very tall people (I'm short so I think they should fit) can wear them.

We were thinking about renting one of their private onsens but it was a little expensive. However, they informed us that we could use it for free. I highly recommend this for anyone who is a little shy about getting naked with strangers or just wants some added privacy.

The dinner was excellent and they were able to take care of my shellfish allergy. Breakfast was very large as well but I am not a big fan of Japanese breakfast. Regardless, the beauty and abundance of the food was amazing.

It is also very close to the cable car station and has a beautiful outside entrance, perfect for photos. Overall, I loved this hotel and would stay again.
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Date of stay: February 2015
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Japanese style if you don't mind sleeping on tatami. The style and largeness are well worth it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
simH-80 wrote a review Apr 2019
Zurich, Switzerland1 contribution2 helpful votes
1.0 of 5 bubbles
We arrived at 14:00h. Check in time is 15:00h. Instead of offering to keep our luggage (like it was done at every other plache we stayed in Japan) we were simply told to wait. The girl at the front desk then simply turned around and left us there. After being insistant that we would not wait for 1 hour they finally held our luggage so we could explore the area. Upon our return, when we asked for a vegetarian dinner we were told that this is not possible as they have to be informed about special requests at least 3 days in advance. We didn‘t know about this as either our travel agent screwed up or the hotel didn‘t inform the travel agent to ask us. What annoyed us the most was, that they insisted on not being able to adjust to our nutritional needs or being somehow flexible and giving us anything other than the rice and salad that are part of the regular dinner. So now we will have to fast for dinner and breakfast...
This ryokan is very expensive and does not meet the standard you would expect!
There is also no shower in the bathroom. If you want to wash, you are forced to go to the public onsen (bath). There is a private one, but there you are limited to a single 45min visit.
I DO NOT RECOMMEND STAYING HERE!
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Date of stay: April 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
timleung wrote a review Nov 2016
Santiago, Chile48 contributions12 helpful votes
1.0 of 5 bubbles
During the check in process, the front desk lady show us a piece of paper indicating we could have a choice of dinner at 6 or 8 pm, then she crossed out the 8pm option and told us to go to dinner at 6pm. We had a late lunch so we asked if we could have dinner at 8pm instead. The lady stared at me I inpatiently and repeated "6 o'clock". We asked again we prefer 8, and she shot back with "6 o'clock". We said said the sheet showing that we have a choice, again "6 o'clock". The rude attitude is difficult to bear. We continued for a few more time, and the only answer was 6 o'clock. No explanation, no apology. It was worse than talking to a robot because a robot would not carry the bad attitude. She just stared at me with a poker face trying to make me feel like an idiot. During the earlier process of checking in, the lady showed reasonable command of English so it was not that she couldn't do better. I then told the lady I was sick of her attitude and directed my complaint to the other staff at the counter, 3 males. Although they were listening in to our "conversation" all along, they just stared at me without saying a word. Only then the lady explained that the 8pm session was full, then again the '6 o'clock' broken record replies.

There are so many other choices in Hakone and I do not see why one would choose a hotel that would ruin your stay 5 minutes after you walked in. I wouldn't if I know about this earlier.

By the way, I emailed them a few days before my arrival, no reply. May be that was a hint.
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Date of stay: November 2016
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Just stay away from this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mill1791 wrote a review June 2016
Detroit, Michigan47 contributions42 helpful votes
4.0 of 5 bubbles
We only stayed here for one night in between Tokyo and Kyoto. The hotel is very easy to find as it is basically right next to a cable car stop. We opted for the Japanese style room and the half board with the dinner and breakfast. We also reserved a time in the private onsen. I would definitely recommend the half board (at least dinner) as there is not too much around there and I believe the cable cars stopped running before 8 PM. The dinner was good, I liked the hot pot soup. The Japanese style room and beds were so comfortable and relaxing. We also loved the traditional robes we were given to wear. A good stay!
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Date of stay: June 2016
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
yunaleska99 asked a question Oct 2018
Singapore, Singapore4 contributions
what are the timings for breakfast and dinner? thank you
Answer from smaccit
St Kilda, Australia62 contributions13 helpful votes
Dinner option were 6 PM or 8 PM. We had brekky at 8 AM not sure what other options were.
Answer from Ellis1187
Maarssen, The Netherlands19 contributions3 helpful votes
There's a little train that goes up to the mountain. It runs during the day every 10 mins. Be aware that it doesn't run late in the evening so then you have to walk to a restaurant (or eat in the Ryokan)
Answer from TracyH1
London, United Kingdom87 contributions51 helpful votes
Hi, We caught the train from Kyoto to Odawara and then changed to a local train (Hakone Tozen Railway) to Gora. We then caught the cable car to Naka-Gora.
Answer from TracyH1
London, United Kingdom87 contributions51 helpful votes
Tap water for the bath on the balcony in your room (I think). However the Onsen have spring water
razorbagel wrote a tip Mar 2020
Baltimore, Maryland41 contributions56 helpful votes
4.0 of 5 bubbles
"201 is the end of the hall and has a lovely view + an outdoor private bath"
Read full review
timleung wrote a tip Nov 2016
Santiago, Chile48 contributions12 helpful votes
1.0 of 5 bubbles
"Just stay away from this hotel"
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Denise M wrote a tip Dec 2015
Porter, Indiana48 contributions17 helpful votes
5.0 of 5 bubbles
"2nd floor has closest access to dining, 1st floor has closest access to onsen"
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Soo K wrote a tip Dec 2015
Hong Kong, China413 contributions75 helpful votes
4.0 of 5 bubbles
"Top floor room with private outdoor bath"
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Lynn O wrote a tip May 2015
Kennesaw, Georgia15 contributions4 helpful votes
5.0 of 5 bubbles
"If you can splurge a bit, be sure to book one of the rooms that has a private hot tub on the balcony. My room was incredibly beautiful! The decor was amazing! First there was a spacious entry with lovely Japanese color scheme and patterns, including a floral arrangement in a back-lit wall niche. A sliding screen "pocket door" led from entry area to the main room which had a sitting area with small alcove (for artwork and TV), sumptuous generous bedding on a raised platform with special lighting, very comfortable separate bathroom complete with amenities...and then the private balcony. Balcony has a 2nd shower on the left, lovely DEEP soaking tub on the right (water from area's hot springs), and two comfortable chairs. HIGHLY recommend this type of room whether traveling solo or a couple on romantic get away."
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Not the right property for you?
There are more places to choose from in the Hakone-machi area.
PRICE RANGE
AU$171 - AU$302 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoKanagawa PrefectureAshigarashimo-gunHakone-machi
NUMBER OF ROOMS
34
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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YUTORELO-AN (AU$171): 2024 Prices & Reviews (Hakone-machi, Japan) - Photos of Onsen Ryokan - Tripadvisor

Frequently Asked Questions about Yutorelo-an
Which popular attractions are close to Yutorelo-an?
Nearby attractions include Hakone Museum of Art (0.2 km), Hakone Craft House (0.4 km), and Gora Park (0.4 km).
What are some of the property amenities at Yutorelo-an?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness centre.
Which room amenities are available at Yutorelo-an?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Yutorelo-an?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Yutorelo-an?
Yes, free parking is available to guests.
What are some restaurants close to Yutorelo-an?
Conveniently located restaurants include Itoh Dining by NOBU, GORA BREWERY & GRILL, and Paseo.
Are there opportunities to exercise at Yutorelo-an?
Yes, guests have access to a fitness centre during their stay.
Are there any historical sites close to Yutorelo-an?
Many travellers enjoy visiting Hakone Shrine / Kuzuryu Shrine Singu (4.9 km), Daiyuzan Saijoji Temple (Doryoson) (6.7 km), and Hakone Sekisho and Hakone Sekisho Museum (6.1 km).
Is Yutorelo-an accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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