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We felt relaxed the minute we walked in the door here. Service was fantastic and every member of the hotel staff was helpful, friendly and genuine, took the time to chat, make recommendations and look after us. All staff spoke excellent English. Easy location for...More
This was not our first choice of accommodation when planning the trip. This did not feel like your typical Hyatt Regency as we number this property as among the top hotels we have been to. Not in terms of facilities but in terms of the...More
This hotel has an unusual “suburban” location within walking distance from the Kami-Gora station on the Hakone-Tozan Cable Car line. We found the cable car vital if you don’t have a car whilst staying at the hotel. The only convenience stores close by are those...More
A lovely hotel. Elegant and well designed. Friendly and helpful staff. Dinner options somewhat limited- either sushi or western-style fine dining. Opted to eat in as walking 10-15 minutes into town and back up in -12 degree temperatures didn’t appeal. Dinner was lovely, and on...More
We loved the Hotel and then Onsen! Breakfast selection was extensive with Japanese, European and healthy options. Excellent food & good service. Very spacious rooms.
Location is about 45 minutes from the Sinkasen (Bullet) train station-Odawara. The hotel has a shuttle bus though very limited...More
They do have the shuttle from Odawara to the hotel. I think you could ask them to help for that. You can just only ask from their e-mail (e-concierge) that provided on their website, they answer quite fast! Also, you may ask... More
They do have the shuttle from Odawara to the hotel. I think you could ask them to help for that. You can just only ask from their e-mail (e-concierge) that provided on their website, they answer quite fast! Also, you may ask the time for the shuttle as the time I went, they had only 3 times a day.