Hakone Highland Hotel
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Hakone Highland Hotel

940 Sengokuhara Shinanoki, Hakone-machi, Ashigarashimo-gun 250-0631 Kanagawa Prefecture
Traveller (621)
客室「温泉露天風呂付きツイン」
Room & Suite (281)
食事イメージ
Dining (213)

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AU$342
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.5
#3 of 39 onsens in Hakone-machi
4.3 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Located in the Hakone Sengokuhara region. Original French cuisine and first-class hospitality. The Hakone Highland Hotel used to be a former residence of a baron, quietly nestled in a beautiful forest. You can enjoy a high-level resort with only a short trip to Hakone. The gentle twitter of wild birds. The chattering of wind and river carrying across the treetops. These simple charms will bring peace of mind to anyone.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Sauna
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Electric vehicle charging station
Parking
Wifi
Coffee shop
Restaurant
Breakfast available
Vending machine
Meeting rooms
Spa
Hot spring bath
Massage
Open-air bath
Baggage storage
Gift shop
Non-smoking hotel
Shops
24-hour front desk
Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Seating area
Telephone
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Budget
Modern
Languages Spoken
English, Japanese

Location

940 Sengokuhara Shinanoki, Hakone-machi, Ashigarashimo-gun 250-0631 Kanagawa Prefecture
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 83 out of 100
83
Haneda Airport
76.4 km
See all flights
330Reviews8Q+A5Room tips

Reviews
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Detailed Reviews
NorthEasternMan wrote a review July 2023
Pickering, United Kingdom200 contributions65 helpful votes
+1
4.0 of 5 bubbles
Well....the setting is stunning and the hotel is low-rise so it nestles into the landscape without too much intrusion. Rooms are clean and well presented, if a little tired and in need of a revamp. No such thing as USB points here - bring your adapter! The view from my room was woodland with only a very faint road noise to intrude on the birdsong. The onsen was exceptional, particularly the outdoor bath (tastefully screened with vegetation) and robes were provided for the walk there from the room. Silver service breakfast was efficiently delivered if underwhelming, especially for my GF companion. The main problem we had as a party of 17 was that the restaurant was fully booked for a function on the night we stayed, and local eateries were scarce. The Italian nearby turned the 3 of us away as they were full. We found a small family run place which, with some lost in translation efforts provided excellent ramen for us.
With some investment in modernisation of the rooms this hotel really would be hard to beat. Oh, and you can take your dog too!
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Date of stay: April 2023Trip type: Travelled with friends
Room Tip: Make sure you have USB adapters for charging your phones, tablets etc as the rooms too retro for...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rob P wrote a review Apr 2024
Pittsburgh, Pennsylvania37 contributions1 helpful vote
4.0 of 5 bubbles
This is a very interesting place to visit. The atmosphere is more 1970s I think. The rooms have real old-fashioned keys. But the setting is beautiful. They are beautiful gardens to walk-through. And the hot baths are wonderful. We had a group dinner, which was pre-selected, which was good with very good service in the restaurant.
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Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lee T wrote a review Apr 2013
Sydney536 contributions281 helpful votes
4.0 of 5 bubbles
There are so many hotels and ryokans in Hakone it is hard to know where to book. Luckily we passed on my first suggestion and made a reservation for two days at the Hakone Highland Hotel. There are so many different packages offered the choice can be a bit confusing so my husband telephoned the hotel directly. Depending on the week day the prices vary dramatically so if you can stay during the week rather than a Saturday it is much cheaper. We chose a standard twin with dinner and breakfast and bought a Hakone Free Pass separately. The hotel as the name suggests is up in the highland area away from the lake, about 30 minutes by bus from Hakone Yumoto Station, all included in the Free Pass. The hotel has an elegant but modern reception and is a low rise building set on a slope over three floors with cottages also available in the garden where you can stay with your pet. The rooms are very comfortable and have an internet connection but you need to bring your own cable and wifi router as the hotel will charge you for the loan. The hot spring baths are very great, not very big but there are indoor and outdoor baths, a jacuzzi and a steam room. And it is genuine hot spring water. But saving the best for last is the restaurant La Foret. Dinner is a silver service French style tasting menu of six courses which change with the seasons. The food is superb, very delicate in taste and beautifully served by attentive staff on wonderful china ware. The wine menu looks very comprehensive too. And the coffee is very good for a Japanese restaurant. And this is included in the price of the room. Breakfast is served at your table, not a buffet, and you can choose between American style or French/Japanese. A separate restaurant offers Japanese style breakfast which must be booked in advance the night before. And the drinking water is fresh from the mountain and is absolutely delicious. Bring a bottle to fill ip to take on your walks.

Access to the hotel is easy by either bus or train from Shinjuku, about two hours in total. There are lots of nice walks to do nearby and in the hotel's large gardens plus the hotel is in walking distance to many of the local art galleries and museums. Hakone is a beautiful area to visit within easy reach of Tokyo, just hope for fine weather if you want to see Mt Fuji.
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Date of stay: April 2013
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clare T wrote a review Apr 2024
San Diego, California22 contributions2 helpful votes
2.0 of 5 bubbles
Use caution booking this hotel! Double check your number of guests and understand breakfast is NOT good and NOT optional. Also, no tattoos allowed in the onsen.

We had reserved two rooms for a total of $450–but somehow when we arrived my Agoda booking only showed three guests instead of five. They demanded and additional $300 for the two unreported guests (because per their explanation in Japan they charge per person not per room). If my elderly parents hadn’t been so tired I would have left. At $225 per room/night price the hotel is tired and underwhelming but for $375 per room/night it’s a joke.

The pros: it’s quiet, serene even, and the grounds are lovely. The rooms are fine, the beds are fine.

The cons: value not there. Few amenities if you have tattoos and cannot use the onsen. It’s situated along a busy road and not a nice walk. The buses in the area are expensive. The Japanese breakfast was meh and the western was worse than a tv dinner.

*we were there during cherry blossom season and spring break. No one had told us to make dinner reservations in advance and the town was literally sold out. After walking to over ten restaurants we gave up and ended up eating 7-eleven. The whole thing was expensive and lackluster.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alex_Tallinn wrote a review May 2013
Hanover, New Hampshire393 contributions490 helpful votes
1.0 of 5 bubbles
Cold and uninviting building on the outside. The lobby shocks one with discolored spotty carpets. Prices are a rip-off – ordered a sandwich and a very small glass of OJ in the lobby bar and was charged over 2,000 yen – more than the price of a full breakfast.
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Date of stay: May 2013Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CWTrack wrote a review Jan 2018
Melaka, Malaysia17 contributions27 helpful votes
5.0 of 5 bubbles
I have just arrived this hotel today. The room, the hot spring and the service of the hotel staff were great. They were very polite and helpful. From Odawara station, you just need to take the East Exit, go to platform 4 to take Bus T which will stop right in front of the hotel (at bus-stop 品@木.箱根) after 40 minutes. There was a 7-eleven where you can reach when you exit the hotel, turn left and walk for around 5 to 7 minutes.
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Date of stay: January 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HKTraveller2009 wrote a review Mar 2016
Hong Kong40 contributions41 helpful votes
4.0 of 5 bubbles
We stayed one night there after a full day of sightseeing at the Hakone area with our 2 days Odakyu Hakone pass. The hotel is very nice and quiet in a bit remote location. The hotel only has 1 French restaurant and must need advance reservation, and close at 2030 pm. This does not really appealing to visitors as most would prefer to taste the local cuisine. Anyway, we found out there is a local ramen and grill food resturants nearby ( only 5-10 mins walk ), and also a large supermaket and a convenient store nearby too. There is a little prince theme park behind the hotel and good venue with kids.

Otherwise, there is not much activities in the area but I found it very good place for rest and also to try the onsen (indoor & outdoor) in the hotel. The hotel onsen is inclusive in the room rates and it is very clean, quiet and relaxing.

The room is very spacious with comfortable bed. There is free high speed wi-fi in lobby which is adequate.

Would recommend to walk around the hotel garden which is very relaxing with good view of the mountains. There is a bus stop outside the hotel which provide direct bus services to the Gotemba Premium Outlet and the Hakone main village areas. Remember to check the bus timetable with the hotel in advance as the bus schedule is not very frequent.
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Date of stay: March 2016
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: All rooms are good
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kychak wrote a review Apr 2015
Hong Kong, China6 contributions13 helpful votes
5.0 of 5 bubbles
The garden is really big. The room is big and clean. Other than the hotspring you have nothing to do. The breakfast is small but expensive. The staff are polite and helpful but can speak limited english.
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Date of stay: March 2015
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Allonetie wrote a review Dec 2013
Cambridge, United Kingdom84 contributions77 helpful votes
4.0 of 5 bubbles
Stayed here with colleagues during November 2013, hotel well presented and smart for Japanese standards. Guest room very pleasant with a comfy bed and decent mini bar. On site restaurant is French and expensive, nice if you're there on a date I guess but romantic candles not so suited to business discussions. We took a 20 minute walk into town where there are a number of different restaurants, including a decent Korean BBQ. Small on site spa has a hot bath which was OK. Only complaint was that the bar in reception closed at 9pm and not just stopped serving but kicked you out and took your glasses, on the first night we turned up at 8:50pm for a beer but they refused to serve us because 10 minutes was not long enough for us to finish our drinks, very strange situation........
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Date of stay: November 2013
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mabellan wrote a review Aug 2017
UK110 contributions54 helpful votes
4.0 of 5 bubbles
The hotel is amazing, very clean and luxury. It is well maintained and the decoration is beautiful. Our room had a small onset in the balcony and we loved it, particularly when it was rainy outside.
The hotel is 30 min away from the station but is well connected to main attractions by frequent bus service. Several lines serve the area so this wasn't a problem for us.
I found the hotel hotel quite expensive but I thought it would be worth it since half board was included. (£2.100 two rooms two nights). Unfortunately the food was slightly deceiving particularly for the European taste. The restaurant is quite posh so... you know big plate small portions. You have a set menu with no options to choose amongst. The food is like a mixture of French / Japanese cuisine. We didn't enjoy the lack of choices and some of the dishes were sent back to the kitchen untouched, e.g. Soup of sweet corn with sea orchin. The morning after we chose Japanese breakfast which was very authentic but again .,, too much for us. It was our fault though as we wanted the Japanese experience. Continental breakfast was scarce and not exactly what I expected. There is a luxury feel around meals but I found it pretentious and not very well delivered. There are no foreigners in the hotel so I guess this is something that perhaps Japanese find it very chic and high standard. I've been in many hotels in Japan. The food served in this hotel was the poshest one ever but the most undatisfying too.
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Date of stay: August 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from pallaviashok
Mumbai, India76 contributions12 helpful votes
we went from hakone highland to odawara. it is well connected to all major routes.
LeahM12345 asked a question Dec 2015
Santa Monica, California10 contributions3 helpful votes
Is there an email address for this hotel?
Answer from jetsettertokyo
Tokyo, Japan86 contributions171 helpful votes
No they don't have washing/dryer machines for the guests to use.
NorthEasternMan wrote a tip July 2023
Pickering, United Kingdom200 contributions65 helpful votes
4.0 of 5 bubbles
"Make sure you have USB adapters for charging your phones, tablets etc as the rooms too retro for these."
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DrJayMic wrote a tip Sept 2019
Tokyo, Japan667 contributions137 helpful votes
5.0 of 5 bubbles
"Rooms not faced to a vast lawn garden"
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pallaviashok wrote a tip Oct 2016
Mumbai, India76 contributions12 helpful votes
5.0 of 5 bubbles
"Rooms facing lawns"
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HKTraveller2009 wrote a tip Mar 2016
Hong Kong40 contributions41 helpful votes
4.0 of 5 bubbles
"All rooms are good"
Read full review
RCE121 wrote a tip Dec 2015
Seattle, Washington205 contributions91 helpful votes
4.0 of 5 bubbles
"The hotel is located on a large wooded parcel so all rooms will have similar views. Very clean smelling and refreshing... and, Peaceful!"
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Not the right property for you?
There are more places to choose from in the Hakone-machi area.
PRICE RANGE
AU$269 - AU$382 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoKanagawa PrefectureAshigarashimo-gunHakone-machi
NUMBER OF ROOMS
74
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HAKONE HIGHLAND HOTEL (AU$269): 2024 Prices & Reviews (Hakone-machi, Japan) - Photos of Onsen Hotel - Tripadvisor

Frequently Asked Questions about Hakone Highland Hotel
Which popular attractions are close to Hakone Highland Hotel?
Nearby attractions include Hakone Venetian Glass Museum (0.2 km), Lalique Museum Hakone (0.6 km), and Hakone Shisseikaen (0.8 km).
What are some of the property amenities at Hakone Highland Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hakone Highland Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hakone Highland Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hakone Highland Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Hakone Highland Hotel?
Conveniently located restaurants include Chaina House, Hakone Sushi, and La Canzone.
Are there opportunities to exercise at Hakone Highland Hotel?
Yes, guests have access to a sauna during their stay.
Are pets allowed at Hakone Highland Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hakone Highland Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hakone Highland Hotel?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Hakone Highland Hotel?
Many travellers enjoy visiting Hakone Shrine / Kuzuryu Shrine Singu (7.0 km), Daiyuzan Saijoji Temple (Doryoson) (6.6 km), and Higashiyama Kyukishitei (5.8 km).
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