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Hoshino Resorts KAI Hakone

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Ryokan 
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Hoshino Resorts KAI Hakone
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89 Reviews from our TripAdvisor Community

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Showing 18: English reviews
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Menlo Park, California
Reviewed 29 November 2016

Our family of four (2 adults, 8 year old and 10 year old) spent 2 nights here in a traditional Japanese room. It was our first ryokan experience and we all loved it. The room had all the amenities of a high end hotel (we especially appreciated the Nespresso machine and treats, and the luxurious sheets and bedding). But what...

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Helpful?
Thank gy811
Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Hakone, responded to this review

Dear gy811, Thank you for taking time to review our property and also thank you for choosing Hoshino Resorts KAI Hakone from among a number of hotels and ryokans. We are pleased to hear that you could enjoy your first ryokan experience with your family and we truly appreciate your kind comments. I will definitely share your review with the...

Warren, NJ
Reviewed 14 November 2016

11月10日に2家族で一泊しました。部屋は洋室を2部屋予約し一つは角部屋で明るくモダンでかなり広い部屋でした。もう一部屋は隣で、シックなつくりで雰囲気がとても異なる部屋でした。4階だけが洋室と聞いています。川沿いなので、水の流れる音を聞きながら風情を楽しみました。紅葉には少し早い時期のようでしたが、大浴場からの眺めはとても癒される感じで楽しめました。大浴場はセミ露天風呂で、屋内ですが外との壁が無く、夏は良くても冬はかなり寒いのではと想像できます。食事は文句なしの満点で大満足でした。 We stayed on 11/10/2016. There are Japanese and Western style rooms at this hotel. We stayed in the Western style room which is two full size beds and bath room with hot spring. It was spacious and very clean. There is a big bath with nice view downstairs. The dinner and breakfast were gorgeous. We really enjoyed staying.

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Helpful?
Thank WarrenNJTravelbug
Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Hakone, responded to this review

Dear WarrenNJTravelbug, Thank you very much for taking time to review. We are so pleased to hear that you could enjoy staying at our ryokan, especially food and the view from hot springs bath. As you mentioned in your review, the view seen from the public bath is very beautiful and memorable. Hoshino Resorts also has 35 hotels and ryokans...

New Jersey
Reviewed 14 November 2016

This ryokan is a lovely peaceful Inn, with beautiful gardens and a very friendly staff. The rooms were very comfortable, mine had a western style bed, with a sitting room, bedroom and bathroom. The hotel has an onsen (traditional hot spring) but if you don't want to bathe nude in front of others you can use it in your room,...

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Helpful?
Thank RuthyNewJersey
Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Hakone, responded to this review

Dear RuthyNewJersey, Thank you very much for staying with us at Hoshino Resorts KAI Hakone, and thank you very much for taking your valuable time to place comments for us. We strive to provide a wonderful ryokan experience to all the guest including tourists coming from all over the world. Hoshino Resorts KAI brand has 12 ryokans in Japan and...

Old Orchard Beach, Maine
Reviewed 25 October 2016 via mobile

Stayed in a traditional Japanese room (they have some western rooms as well) with tatami floors, etc. The baths are great with beautiful trees and gorgeous stream exposed from the baths. Wonderfully relaxing. Dinner was a multi-course treat. Food lacked some variety but overall was very good. Price is not cheap. Try to book in advance.

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Helpful?
Thank RDarius94111
Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Hakone, responded to this review

Dear RDarius94111, Thank you for staying at Hoshino Resorts KAI Hakone and taking the time to give us a review. We have both western style rooms and Japanese style rooms in the building. Japanese room is very popular, especially for foreign tourists, to feel authentic Japanese culture. Thank you again for coming to Hoshino Resorts KAI Hakone. We look forward...

Johannesburg
Reviewed 1 September 2016

I stayed at Hoshino Resorts Kai Hakone earlier this year during my stay in Japan. The resort is situated in Hakone, a popular onsen town that is easily accessible from Tokyo and Kyoto. We stayed in one of the smaller rooms, which was still huge by Japanese standards and featured a bedroom and our own tatami area. The bathroom in...

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Thank zaamissbowtie
Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Hakone, responded to this review

Dear zaamissbowtie, What a great feedback we have received from you! Thank you very much for coming all the way to stay at Hoshino Resorts KAI Hakone from Johannesburg. Of course, we remember you very well and are absolutely happy to hear that you had such an enjoyable stay here at our ryokan. We strive to provide a wonderful ryokan...

Hobart, Australia
Reviewed 9 April 2016 via mobile

We stayed for two nights and included breakfast and dinner. The food was divine, taste and presentation amazing. I did not eat meat so I received a special dish in addition at each meal and the staff explained the ingredients of all dishes - the service was impeccable. We even received a special desert because we had travelled from so...

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1Thank serapina
Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Hakone, responded to this review

Dear serapina, Thank you very much for staying with us at Hoshino Resorts KAI Hakone, and thank you very much for taking your valuable time to place comments for us. We are thrilled that you could have a wonderful stay. Your high praise for us is greatly appreciated. It is my pleasure to share your review with the team. Hoshino...

Tokyo Prefecture, Japan
Reviewed 3 April 2016 via mobile

We stayed only one night there, but it was enough to enjoy the confy room, the great food (dinner and breakfast included), and of course, the onsen with the nice view from the nature. If you need a quiet and relaxing place, this is perfect to you.

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Thank André C
Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Hakone, responded to this review

Dear Andre C, Thank you very much for taking time to review our hotel and kind comment. We are so pleased to hear that you could enjoy staying at our hotel. As you mentioned in your review, the view from hot spring bath is very beautiful and fantastic all year long. Thank you again for coming to Hoshino Resorts KAI...

London
Reviewed 28 February 2016

Excellent. If you are unsure about Japanese culture this is like an immersion course in everything from how to tie your yukata to using an onsen not to mention the footwear and... gasp... the food. Our rooms were spectacular, the view straight out onto the babbling brook, traditional Japanese screens and even our own bathtubs if we were too shy...

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Helpful?
Thank PearlEscapes
Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Hakone, responded to this review

Dear PearlEscapes, Thank you for taking the time to share your kind comments. We are thrilled that you immersed in Japanese culture during your stay with us. I will definitely share your review with the rest of the team. We strive to provide a great hotel experience including the room’s ventilation. We hope to welcome you back in the near...

Hong Kong, China
Reviewed 13 November 2015

Location is good, just taking a five minutes taxi from the Hakone train station. Satff very sincere and polite, introduce the every single datial of the hotel to guest when checking in. Food, both dinner and breakfast, excellent. Outdoor hot spring is nice, but the size a bit too small.

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Thank CKTZE
Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Hakone, responded to this review

Dear CKTZE, Thank you for taking time to review Hoshino Resorts KAI Hakone. We are pleased to hear that you had a good time at your stay and we truly appreciate your kind words about our staff service. Every season, we have different atmosphere here in Hakone. We do hope we have another chance to welcome you back again in...

Toronto, Canada
Reviewed 17 October 2015

Just spent two very relaxing days at this lovely ryokan. The rooms are massive and over look the river. All we could see was mountains and forest. All we could hear was the river. The kaiseki was very good both nights and the traditional Japanese breakfast was delicious. The onsen is incredible. It opens to the river and is beautifully...

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Thank Bill870
Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Hakone, responded to this review

Dear Bill870, Thank you for taking time to review our property and also thank you for choosing Hoshino Resorts KAI Hakone from among a number of hotels. We are pleased to hear that you could relax at your recent stay and we truly appreciate your kind comments. Your feedback about the English sign is much appreciated as it helps us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
Things to do
  • Restaurant
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
KAI Hakone is down off the Old Tokaido road in the valley of the Sugumogawa, with each unit offering a river view. On offer in our dining room is fresh Pacific seafood from nearby Odawara, combined with ingredients from the local Ashigara area. In the late 19th century, Hakone was one of the first resorts patronized by American and European residents of Japan, and in dining at KAI Hakone we recreate this early combination of Japanese and Western influences, tweaked here and there to suit modern tastes. ... more   less 

Additional Information about Hoshino Resorts KAI Hakone

Address: 230 Yumotochaya, Ashigarashimo-gun, Hakone-machi 250-0312, Kanagawa Prefecture
Region: Japan > Kanto > Kanagawa Prefecture > Ashigarashimo-gun > Hakone-machi > Hakoneyumoto Onsen
Price Range: $522 - $1,695 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hoshino Resorts KAI Hakone 4*
Number of rooms: 31
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Hotel Style:
#24 Luxury Hotel in Hakone-machi
#33 Top resorts Hotel in Hakone-machi
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Questions & Answers

Questions? Get answers from Hoshino Resorts KAI Hakone staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with western style beds are more comfortable”
 of 5 bubbles RuthyNewJersey, 13 Nov 2016 | Read review
“Lower floors are closer to the hot springs but higher floors might benefit from slightly better rooms.”
 of 5 bubbles hurtingbombz, 2 Sep 2014 | Read review
“River facing & higher floors for better view”
 of 5 bubbles Aussiemalaka, 5 Sep 2013 | Read review
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