Matsuzakaya Honten
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Matsuzakaya Honten

57 Ashinoyu, Hakone-machi, Ashigarashimo-gun 250-0523 Kanagawa Prefecture
Traveller (305)
Dining (63)
松坂屋本店
Room & Suite (40)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.0
#19 of 160 onsen ryokans in Hakone-machi
3.8 of 5 bubbles
Location
4.0 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
3.7 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

If you’re looking for a luxury onsen ryokan in Hakone-machi, look no further than Matsuzakaya Honten.

Nearby landmarks such as Hakone Shrine / Kuzuryu Shrine Singu (1.5 mi) and Cedar Trees of Hakone Old Road (1.9 mi) make Matsuzakaya Honten a great place to stay when visiting Hakone-machi.

Guest rooms offer a flat screen TV, air conditioning, and a refrigerator, and Matsuzakaya Honten makes getting online easy as free wifi is available.

You can also take advantage of some of the amenities offered by the onsen ryokan, including 24 hour front desk, baggage storage, and a gift shop. In addition, guests can enjoy an on-site restaurant during their visit. As an added convenience, there is free parking available to guests.

During your visit, be sure to check out a popular Hakone-machi dumplings restaurant such as Gyoza Center, which is a short distance from Matsuzakaya Honten.

Should time allow, Okada Museum of Art, Chisuji Falls, and Hakone Stone‐paved Road are some popular attractions that are within walking distance.

The staff at Matsuzakaya Honten looks forward to serving you during your upcoming visit.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Free breakfast
Books, DVDs, music for children
Indoor play area for children
Airport transportation
Hot spring bath
Parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Children Activities (Kid / Family Friendly)
Highchairs available
Taxi service
Massage
Open-air bath
Baggage storage
Gift shop
Non-smoking hotel
Shared bathroom
Shared lounge / TV area
Shops
24-hour front desk
Room features
Blackout curtains
Air conditioning
Housekeeping
Safe
Sofa
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Bottled water
Clothes rack
Refrigerator
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Classic
Charming
Languages Spoken
English, Chinese, Japanese, Vietnamese
144Reviews2Q+A10Room tips

Reviews
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Detailed Reviews
Elizabeth T wrote a review Jan 2024
2 contributions
+1
5.0 of 5 bubbles
The hospitality shown to us made it an unforgettable experience. We definitely want to come back.

We stayed for one day in December 2023. When we arrived in the late afternoon, we were seated in the waiting room and brought tea and light snacks. A staff member named Koji greeted us. He was not very comfortable with English, but it meant a lot to us that he tried his very best to speak English, rather than shying away. He patiently explained the history and features of the ryokan to us. And he even tried to get to know us, asking about our purpose for visit (birthday celebrations) and where we're from.

The room itself is so spacious and has everything you could want. I particularly enjoyed the warm electric blanket that was thoughtfully set up so that when we checked in, we could defrost. The coffee, tea, and snacks within the room were delicious and high quality.

There are private and public (separated by gender) onsen. The private ones require reservations, which we did not have trouble making at all. There was a room available whenever we wanted to go.

The lobby has various beverages including juice, beer on tap, sake, and coffee.

The dinner and breakfast were incredible. There were so many courses, and a lot of variety. The presentation was beautiful also, very instagram worthy. We enjoyed every single dish, and were impressed that there was premium sushi and waygu beef also. Koji had informed the restaurant about our birthdays, so they surprised us with a birthday dessert! It is these little personal touches and acts of thoughfulness that really made us enjoy our stay.

TLDR: Incredibly hospitable staff, thoughtful details, wonderful accomodations and food. Highly recommend
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Date of stay: December 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mChang88 wrote a review Nov 2023
Los Angeles, California107 contributions66 helpful votes
5.0 of 5 bubbles
This 360+ year old Ryokan is perfect if you want to immerse yourself in Japanese culture. Escape to a Japanese hot springs wonderland with the luxuries of modern day amenities. The staff here were amazing and the service impeccable. Thank you to everyone, but especially Koji who made our last morning excellent.

We stayed in the quadruple room and it felt like a corner suite at Cosmopolitan LV. In the sense that the entire outside portion wraps around a garden. The private onsen was luxurious and perfect for a quick dip.

Dinner and breakfast were some of the best meals we’ve had in Japan. These meals were served in a common area. However the common area is sectioned off so it still feels very private. Dress in the provided yukatas for the full experience.

One thing I would say though was that they didn’t have small snacks like cup noodle or chips available. The room service was majority sashimi and late at night, we just wanted something small to munch on. Also there is no convenience store in the area.

Aside from that 9.7/10 value for the money and just overall experience.
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip: Bring a couple cup noodles in case you’re hungry at night. They provide free mini bar and hot...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chang C wrote a review Nov 2023
1 contribution
5.0 of 5 bubbles
Not far from main Hakone region but in a quiet and rural area lies this historical (started in 17th century) but well-groomed ryokan. It was conveniently located though, just a few minutes’ walk from the local bus stop leaving from Odawara or Yumoto Train Station. The original un-recycled hot spring water has a superb quality (don’t need a skin lotion after bathing), which is augmented by the well-managed care of guests including excellent omakase food and friendly and courteous services by the staff. I was really impressed and thankful that they prepared a small birthday cake for my birthday which was 2 days after the checkout day. This was contrasted with the next ryokan in the same region that didn’t care about my birthday :) I will definitely visit again when I’m in Hakone.
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip: If you have a luggage full of cloths, don’t bother to carry but leave it in the airport storage...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gabriela A wrote a review Apr 2024
Mexico166 contributions103 helpful votes
5.0 of 5 bubbles
Arrival to this delightful hotel is by a 45-minute bus ride (on a public bus), but worth it.
Rooms are enormous, with everything one could possibly wish for, including a private onsen in the room in the form of a large bathtub full of the same thermal water as the larger onsen in the property. Beds are supremely comfortable, and everything is designed with the guest in mind.
Food, service and the facilities are all impeccable.
The place is full of little details (drinks, rest areas, sitting rooms).
We booked private onsen for both nights we stayed there, and they were delightful, tasteful and very enjoyable.
If I had to say anything negative, it would be that the stairs all over the hotel are very steep, with tall steps, which might make it challenging for some guests.
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Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Explorer60681005774 wrote a review Dec 2023
1 contribution
+1
5.0 of 5 bubbles
My friend and I stayed for 1 night at Matsuzakaya Honten and thoroughly enjoyed every single minute of our stay.

It started off with a warm welcome from the staff and welcome tea and snacks in the lounge, after which we were guided to our room and given a brief room and hotel tour. We booked the standard room but was surprised by the spaciousness and comfort, from heated blankets to comfortable bedding. The kaiseki dinner and japanese breakfast were also delicious and we really enjoyed both of our meals.

For the onsen, there was both a public and private onsen, the latter which you can book after check in. A nice morning onsen and post-dinner onsen were just what we needed.

What made the stay extra enjoyable was the warm hospitality and the festive decor. With several lounging spaces to choose from, there was plenty of choice for us to relax and spend our time. Thank you to all the staff who helped and served us - your hospitality was the icing on top of the cake!

All in all, I would definitely recommend Matsuzakaya Honten to anyone looking for a ryokan in Hakone. This ryokan nails Japanese comfort and is your perfect home away from home! I’m looking forward to my next visit here.
Read more
Date of stay: December 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
G & J wrote a review Oct 2023
Ginza, Japan2 contributions3 helpful votes
5.0 of 5 bubbles
Wonderful authentic Japanese experience. Felt refreshed and calm. The service, food, room and onsens were brilliant. Great location to be able to jump off and on bus and access other tourist sites in the Hakone area. Overall a great experience to kick off our Japan holiday.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
José C wrote a review Apr 2023
4 contributions3 helpful votes
5.0 of 5 bubbles
We were on our honeymoon.
Great place, the best option to stay in a real ryokan.
Service was outstanding, all the staff was really nice.
The dinner was spectacular, included alcoholic drinks all around

The private onsen (no extra charge) was spectacular.
Definitely would stay here again.
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Date of stay: April 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Amazing place
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gigi wrote a review 11 May
28 contributions2 helpful votes
+1
5.0 of 5 bubbles
I had really high expectations after seeing MomDuty's YouTube video of their stay here, but everything about this property exceeded my expectations. The staff were so attentive and friendly, and I really appreciated the extra effort they went through to remember personal details and to provide assistance throughout our stay. The room was massive (we booked the twin with private onsen, and it was over 700 sq ft), and it was the perfect place to enjoy a cozy, peaceful stay in Hakone. The dinner and breakfast were incredible as well. Could not recommend this property highly enough if you are planning a trip to Hakone!
Read more
Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Contact them via email if you want to know the exact room you are assigned to
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mobile761046 wrote a review Jan 2020
2 contributions6 helpful votes
3.0 of 5 bubbles
This is a beautiful place with great service. The private Onsens are amazing and very relaxing. The traditional ryokan setting near Mt. Fuji, the clothing and rooms are very comfortable. However, we are vegetarians and prior to coming we were assured proper vegetarian food would be available during the breakfast and dinner times. Their version of vegetarian food is raw vegetables and steamed tofu. My wife and I were basically hungry for 24 hours until we reached our next destination. Highly recommended, but if you are vegetarian, take this as your warning with lack of food.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anson C wrote a review May 2023
1 contribution
5.0 of 5 bubbles
I am certain that this is the best onsen resort in Japan. Japan is a country renowned for their high-class service, but this resort raised the standard even further. Their world-class services are extremely impressive. The building is well-preserved, given that it contains a rich history of more than 350 years. Their breakfast and dinner was not overly fancy, but it's splendidly delicious. The room is clean and cozy. You won't be disappointed staying in this hotel. Trust me!!!
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Date of stay: May 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Spend more time visiting every corner of the onsen hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adela_kayin asked a question Nov 2014
Hong Kong, China
May I visit your hotel with kids of 4?
Answer from ILMM30
Monza, Italy315 contributions26 helpful votes
The hotel is equipped with a beautiful play room, but I personally do not see the environment suitable for children so small! Absolutely personal opinion from customers and, try to contact the structure. Maybe there's a baby-sitter service.
succodiananas asked a question Dec 2018
Rome, Italy966 contributions67 helpful votes
Is there a kotatsu (warming legs table) in every room, even with private onsen? Thank you
Answer from ILMM30
Monza, Italy315 contributions26 helpful votes
In our room there was and it was really comfortable! Honestly I can not answer because I did not know about the other rooms. Try to contact the structure. I'm sorry
Gigi wrote a tip 11 May
28 contributions2 helpful votes
5.0 of 5 bubbles
"Contact them via email if you want to know the exact room you are assigned to"
Read full review
mChang88 wrote a tip Nov 2023
Los Angeles, California107 contributions66 helpful votes
5.0 of 5 bubbles
"Bring a couple cup noodles in case you’re hungry at night. They provide free mini bar and hot water in the room"
Read full review
Chang C wrote a tip Nov 2023
1 contribution
5.0 of 5 bubbles
"If you have a luggage full of cloths, don’t bother to carry but leave it in the airport storage place."
Read full review
Kayden H wrote a tip Nov 2023
29 contributions7 helpful votes
5.0 of 5 bubbles
"Bring your own food/snacks if you're a picky eater."
Read full review
Rob wrote a tip July 2023
Piedmont, California17 contributions
5.0 of 5 bubbles
"There is an H line bus from Gora station that brings you to stop 144, but a 3000 yen taxi is a great option if you’re in a hurry."
Read full review
Not the right property for you?
There are more places to choose from in the Hakone-machi area.
PRICE RANGE
AU$892 - AU$1,092 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoKanagawa PrefectureAshigarashimo-gunHakone-machiAshinoyu Onsen
NUMBER OF ROOMS
22
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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MATSUZAKAYA HONTEN: 2024 Prices & Reviews (Hakone-machi, Japan) - Photos of Onsen Ryokan - Tripadvisor

Frequently Asked Questions about Matsuzakaya Honten
Which popular attractions are close to Matsuzakaya Honten?
Nearby attractions include The Hakone Open-Air Museum (2.8 km), Pola Museum of Art (4.3 km), and Hakone Ropeway (3.3 km).
What are some of the property amenities at Matsuzakaya Honten?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Matsuzakaya Honten?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Matsuzakaya Honten?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Matsuzakaya Honten?
Yes, free parking is available to guests.
What are some restaurants close to Matsuzakaya Honten?
Conveniently located restaurants include 808 Monsmare, Unagitei Tomoei, and Itoh Dining by NOBU.
Does Matsuzakaya Honten have airport transportation?
Yes, Matsuzakaya Honten offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Matsuzakaya Honten?
The staff speaks multiple languages, including English, Chinese, Japanese, and Vietnamese.
Are there any historical sites close to Matsuzakaya Honten?
Many travellers enjoy visiting Hakone Shrine / Kuzuryu Shrine Singu (2.4 km), Hakone Sekisho and Hakone Sekisho Museum (3.4 km), and Chokozan Shoutaiji (7.5 km).
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