Kitanokaze Saryo
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Kitanokaze Saryo

934-29 Sengokuhara, Hakone-machi, Ashigarashimo-gun 250-0631 Kanagawa Prefecture
Traveller (238)
Dining (81)
SUZURAN
Room & Suite (19)

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About

4.0
#45 of 160 onsen ryokans in Hakone-machi
3.8 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
3.4 of 5 bubbles
Value

See why so many travellers make Kitanokaze Saryo their onsen ryokan of choice when visiting Hakone-machi. Providing an ideal mix of value, comfort and convenience, it offers a luxury setting with an array of amenities designed for travellers like you.

Close to some of Hakone-machi's most popular landmarks, such as Kintoki Shrine (1.2 mi) and Hakone Ropeway (1.4 mi), Kitanokaze Saryo is a great destination for tourists.

You’ll enjoy relaxing rooms that offer air conditioning and a refrigerator, and you can stay connected during your stay as Kitanokaze Saryo offers guests free wifi.

The onsen ryokan features 24 hour front desk, room service, and shops. Plus, Kitanokaze Saryo offers free breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.

During your visit, be sure to check out one of Hakone-machi's popular dumplings restaurants such as Gyoza Center and Chainahausu, all a short distance from Kitanokaze Saryo.

Plus, during your trip, don’t forget to check out some of the popular art galleries, such as Pola Museum of Art, Hakone Craft House, and Kanazashi Wood Craft.

At Kitanokaze Saryo, your comfort and satisfaction come first, and they look forward to welcoming you to Hakone-machi.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Children Activities (Kid / Family Friendly)
Spa
Gift shop
Newspaper
24-hour front desk
Valet parking
Wifi
Bar / lounge
Restaurant
Hot spring bath
Massage
Non-smoking hotel
Shared lounge / TV area
Shops
Room features
Air conditioning
Room service
Refrigerator
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Trendy
Luxury
Languages Spoken
English, Chinese, Japanese

Location

934-29 Sengokuhara, Hakone-machi, Ashigarashimo-gun 250-0631 Kanagawa Prefecture
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 75 out of 100
75
Haneda Airport
76.7 km
See all flights
76Reviews2Q+A1Room tip

Reviews
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Detailed Reviews
Sampry wrote a review Mar 2017
Los Angeles, California, USA
5.0 of 5 bubbles
We had only one night in Hakone and treated ourselves to a room here. We could not have been happier. Our room had two hot spring baths, one on our patio. Lying in the hot springs tub as the early snow fell heavily was magical. Breakfast and dinner were feasts of many beautifully prepared dishes served by one of the most earnestly adorable young ladies ever. The inn was a quiet, simply elegant retreat and we loved it.
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Date of stay: March 2017
2.0 of 5 bubblesLocation
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Two hot springs tubs is luxuriant.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
erika-lux-miller wrote a review Aug 2013
Tokyo, Japan
3.0 of 5 bubbles
Visited in May 2012. Very normal, given my high expectation. Room was just fine - we stayed at one of their biggest room but was not amazing or anything. Normal clean/modern room. They had a massage chair in the bedroom where I spent most of my time and loved it.
Dinner was quite normal as well. Their attraction is to serve stuff delivered directly from Hokkaido, but the sea urchin and abalone that I had had quite strong fishie smell and could not have them.
Outside bath had a sulfur spring and the water was quite different from our private bath. Highly recommend to try this outside bath!
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Date of stay: September 2012
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jaime wrote a review Mar 2017
Hong Kong, China
+1
4.0 of 5 bubbles
This is our first time staying at Hakone and it's a great hotel we chose especially the suite 103 with separate room on lower deck for shower and hot spring onsen. In addition, there's a Massage chair in room, a nice terrace with waterfall feature and overall good service from all staff.

They can improve in their bathroom amenities and can certainly improve on their food and service quality as both dinners and breakfasts were only standard with no wow factors.

Overall a great hotel if they can improve on their cuisines.
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Date of stay: March 2017Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Koo S wrote a review Dec 2017
2.0 of 5 bubbles
We probably spent over $1000 total at the ryokan for our one-night of lodging, one 30-minute massage, one 1-hour massage, and a couple of alcoholic drinks at dinner. We booked through Rakuten Travel website, which indicated that we were getting a "Traditional Ryokan" style, "non-smoking" room. We received a smoking room. When we asked for a non-smoking room (my husband has bad allergies), the staff informed us that all rooms at the ryokan were smoking rooms, but they would try their best to "freshen up" the room for us. We endured the smoke stench the entire stay. Additionally, we thought we were getting a traditional style room, but were assigned a western style room. We also asked about this, but they were unwilling to change the room without an additional ~250 USD. We opted to stay with the western style room, since we were already spending so much money and could not afford another $250, just for lodging. Despite our great disappointment, we decided to not fuss with the hotel about this, since the false advertisement may have been the booking website's error, and not the hotel's error.

The food presentation was spectacular, though the taste mediocre. Some of the cooked seafood items were obviously old. The service during dinner and breakfast was great though. Our server was very patient with us and explained all the different dishes.

The massages that we paid an arm and a leg for were also not that great. Not to mention that it was a very long struggle to communicate with the spa on what type of massage we wanted. I'm not one of those Americans that expect all countries I visit to speak English, but suggest that the spa consider having a massage menu with the basic names in English would have been nice. E.g. "Swedish massage"

Having said all the above, my husband and I decided to have a good attitude and make the best of the our stay there anyway. Our stay was in November, so it was quite cold, but we spent a lot of time jumping in and out of our private open-air onsen. Mostly because the smoke stench was unbearable for us inside the room, but we still found the onsen to be very relaxing and probably the best attribute of the ryokan. We were awake at 5am, and continued our dips in the onsen until breakfast.

The wifi worked great.

Lastly, we did not find Hakone to be that interesting. The boutique museums that were nearby seemed out of place and had nothing to do with Japan. My suggestion is to skip Hakone all together... save the travel time to and from Hakone, and find a Ryokan either in Kyoto or in the outskirts of Tokyo.
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Date of stay: November 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bella a wrote a review Sept 2018
London, United Kingdom
5.0 of 5 bubbles
the experience was memorable.We had our own private onsen (indoor) to the beautifully prepared Hokkaido Kaiseki dinner and breakfast, They put real effort in serving their guests. We will surely come back. It was a bit expensive. It was lovely sitting in the outdoor onsen with our umbrellas whilst it was raining. we also enjoyed dressing for dinner in our traditional outfits- it was great seeing my husband wear his outfit and the experience of eating traditional food was amazing. we had our own private booth. breakfast was amazing too. we came in may 2017 too. the reception is also nice.
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Date of stay: April 2018
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lorraine K wrote a review June 2018
linuxninja
1.0 of 5 bubbles
Summary: Terrible food, suite lacks privacy (see pictures), bad service, and be prepared to walk a long smoke filled hallway to get to your non-smoking room. This was the most expensive place I’ve ever stayed at (800 USD per night) and also the worst place I’ve ever stayed at. Especially when compared to another ryokan in Hakone I stayed at in 2016 that cost less and was better in every way. Save yourself the misery, stay at a different ryokan.

Food was terrible:
Too much sodium was used on all the dishes.
Sashimi was rubbery and tasteless. I’ve eaten all different grades of sashimi, from 2 michelin star to depachika discounted sashimi. This was worse than sashimi bought from a United States discount grocery store.
Sashimi was served with horseradish “wasabi” instead of real wasabi. Which is not fine for an 800 USD a night ryokan, in Japan. Real wasabi is not expensive, but it needs to be freshly grated for best flavor.
The rest of the dishes lack any real flavor of the ingredients. Tsukemono was tasteless, the onions and corn in the main beef dish was tasteless. Chicken soup tasted like it was just a piece of dried up chicken in hot salted water. The carrots were dried up and had no carrot flavor.
Portions were really small, and it was stretched out over 2 hours. Which would be acceptable if the food was good, but it was not. I suspect that the ryokan is only in this to make alcohol money - pump you full of sodium for 2 hours so you keep paying for more drinks. It was 700 yen for a cup of tea, so we asked for water, which we didn’t get until 15 minutes into the dinner.
Before you make an assumption about an American that doesn’t appreciate kaiseki, we stayed in Gora Hanaougi in 2016, which cost 650 USD a night. The food was amazingly delicious. We ate some vegetables that we have never seen before and still do not know the name of, but we didn’t care - it was just really good. They also served quality ingredients that highlighted the flavor of the ingredients themselves.
Before you make an assumption that I just don’t appreciate a general haute cuisine, I’ve had meals at michelin star restaurants and they were fantastic. Even when served things I thought I wouldn’t like, I always eat everything and I am amazed how good it is.
Before you make an assumption that I’m just spoiled, I enjoy all “levels” of food. It’s not always about the most expensive thing - I love a fresh salad, or some plain cold soba noodles, a toasted croissant, a bowl of rice with seaweed. The food at Kitanokaze Saryo was just really bad. The sashimi was the most telling sign the food was all about looks and not about taste. It’s bad because they started out with bad ingredients and then just add salt to everything.
The food was so bad that we went out to eat somewhere else afterward. We also skipped the rest of the meals in this place since we didn’t want to sit for 2 hours and torture ourselves. No, we didn’t get our money back. Not once did any of the staff ask how our stay was or if they could make it better.

Suite lacks privacy:
Two windows look into the suite.
One looks into the sitting area of the suite.
One looks through the broken fencing into the hot springs and outdoor shower, where you are naked. The whole point of paying for a private onsen was because my significant other was not comfortable with the lack of privacy in public onsen.
Yes I know the house is inhabited because lights were coming from the windows on the first night we stayed there.
While sitting in the onsen by myself, I can hear people talking to the right side even though they were speaking in soft indoor voices. I can also hear the squeaky screen doors from other rooms and presume they can hear mine.

Bad service:
Can’t find someone to inform them we did not want breakfast (see pictures of the staff room I took). I was alarmed also by the fact they didn’t lock any of their computers, which means that another guest or any staff member can look at any guest’s information.
The reason why we looked for someone so late in the evening is because we had to try to help my mother in law in her room. Her air conditioning was not working and it was 25 C in her room.
While we spoke to a nicer lower level staff (presumed because of uniform differences) about the air conditioning, the more senior staff came out of the office and just GLARED at us.
We were harassed about not wanting breakfast and dinner. Since we could not find anyone to inform that we did not want breakfast since their food was bad, we decide to try to relax and soak in the indoor hot tub in the morning before we went out for the day. The phone rang twice, which we initially thought were kind reminders that we would be forfeiting breakfast if we did not show up at our allotted time. We were ok with this since we didn’t want breakfast. The doorbell to our room rang and after 30 seconds persistent knocking. I realized then that they were not going to go away unless I answered the door, so I quickly wrapped a towel and told the person that we didn’t want breakfast. I repeated it several times and I also said no dinner. The person asked me if my mother in law also wants no dinner, I said I don’t know, she is in a different room, please ask her. The person seemed confused so I said that I am showering at the moment and I would come out later to talk about no dinner. The person acknowledged. 5 minutes later the person rang the doorbell and knocked on the door again, this time my husband answered the door and he was shocked that the person tried to push open the door and into the door. The person asked about breakfast, again, to which he said no to, several times. He also said no dinner. The person keeps asking no dinner in various forms (example: you want to cancel dinner?) and the answer was the same. Then the person asked about my mother in law’s room and if she wanted dinner. My husband said he doesn’t know, because she is in a different room and to ask her. As we were leaving for our activities, we were once again accosted about not wanting dinner. We confirmed we did not want dinner and we were once again asked about making a decision for my mother in law, who has her own room. We were then asked about when we would return, which we said we didn’t know (because we didn’t know when we would return from getting dinner). We said we don’t need our rooms serviced, to which they acknowledged but still demanded a return time. We again said we didn’t know. I later found out from my mother in law that she actually told someone about not wanting breakfast the evening before and they kept calling her too!
Not once did anyone ask about our stay.
I paid full price, no discount for their terrible food or service.
I handed a staff member a list of my complaints written down. So they can improve if they want to. I didn’t even get a fake apology. I just got an “oh ok”.

This is just such a huge let down for a ryokan, which is supposed to be the pinnacle of Japanese hospitality and dining. Save yourself the heartbreak, stay elsewhere.
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Date of stay: May 2018
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from kitanokaze-info, お客様担当マネージャー at Kitanokaze Saryo
Responded 3 July 2018
Firstly, we really appreciate for your staying in Kitanokaze-Saryo and thank you for your valuable comments. We sincerely apologize for the inconvenience no one in the front desk at night while you’d came in. We will try to increase the staff size and improve lack of workforce. Also, we are horribly sorry for lack of readiness about your breakfast. As we haven’t shared that you didn’t want the breakfast, we have rang the doorbell and knocked on the door many times in spite of you getting a shower. We are terrible sorry to cause you inconvenience and be careful about it from now on. We’ll make farther efforts in providing better service. We hope you’ll stay our Ryokan again in the future.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Robby I wrote a review May 2018
+1
5.0 of 5 bubbles
The experience was so memorable that we kept talking about it days after. From the two private onsen (indoor and outdoor) to the beautifully prepared Hokkaido Kaiseki dinner and breakfast, almost at par with Narisawa in Tokyo. You can tell that they put real effort in serving their guests. We will surely come back. Domo Arigato.
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Date of stay: May 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shana M wrote a review Nov 2017
+1
3.0 of 5 bubbles
We enjoyed our stay here, but weren't blown away by it. We didn't feel we got what we paid for and have stayed in much nicer places for this amount. The food looked absolutely beautiful, but did not taste as good as it looked. We felt the dishes weren't balanced well and this let them down. Maybe just not suited to our Western palates? Overall it was a nice experience, but not worth the cost.
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Date of stay: November 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
teddybear1216 wrote a review Nov 2016
Hong Kong, China
5.0 of 5 bubbles
My wife and I spent a night at this small boutique ryokan in Hakone area which close proximity of Tokyo. It took less than 2 hours to get the the place and was easy to find the place even if it was our first visit.

First Impression: We parked our car outside the parking lot, hoping for staff to come out and greet us. This didn't happen for some reason. Once we stepped in for check-in, it felt as if we were in a hotel lobby. Right, that makes sense. Nobody will come out to greet customers in a hotel. Served with hot tea and a light snack.

Room: We were placed in a room with twin beds on the second floor of the facility. Big enough for two people. Best of it all was the fact that there is a open air hot springs bath attached to the room and a shower booth next to it.

Dinner: Super delicious, well presented ingredients. My wife loved her 'Matsutake' mushroom soup and I loved my sirloin steak marinated with red wine sauce. From the start to finish, we so much enjoyed every dish.

Hot Stone Spa: We were given a choice to choose either a private hot springs spa or hot stone spa for 1 hour. Since we have our own in our room, we decided to go for the hot stone spa and it was the right choice. The room is provided with two chilling ciders for your thirst with complete privacy. We spent 1 full hour enjoying the hot stone spa and felt healthier and lighter.

Breakfast: More than enough for two people to handle. Lots of varieties. Never lets me down.

Price: On the higher end, but with this quality and service; you get what you pay for.
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Date of stay: October 2016
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from MAKOTO TAKEI
Suginami, Japan9 contributions1 helpful vote
It is transfer from Odawara Station of JR. To Hakone Tozan Railway or Route Bus. For sightseeing in Hakone, go to “Gora” via “Hakone Yumoto”at Hakone Tozan Railway. It is a bus from Gora. The nearest station is the “Sankyouro mae” bus stop. It is also possible to go directly from Odawara to the same bus stop.
Sampry wrote a tip Mar 2017
Los Angeles, California, USA20 contributions50 helpful votes
5.0 of 5 bubbles
"Two hot springs tubs is luxuriant."
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PRICE RANGE
AU$693 - AU$1,107 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoKanagawa PrefectureAshigarashimo-gunHakone-machiSengokuhara Onsen
NUMBER OF ROOMS
10
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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KITANOKAZE SARYO: 2024 Prices & Reviews (Hakone-machi, Japan) - Photos of Onsen Ryokan - Tripadvisor

Frequently Asked Questions about Kitanokaze Saryo
Which popular attractions are close to Kitanokaze Saryo?
Nearby attractions include Pola Museum of Art (1.1 km), Hakone Venetian Glass Museum (0.4 km), and Lalique Museum Hakone (0.6 km).
What are some of the property amenities at Kitanokaze Saryo?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Kitanokaze Saryo?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Kitanokaze Saryo?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Kitanokaze Saryo?
Conveniently located restaurants include Gin no Ho, Chaina House, and Hakone Sushi.
Which languages are spoken by the staff at Kitanokaze Saryo?
The staff speaks multiple languages, including English, Chinese, and Japanese.
Are there any historical sites close to Kitanokaze Saryo?
Many travellers enjoy visiting Hakone Shrine / Kuzuryu Shrine Singu (6.7 km), Daiyuzan Saijoji Temple (Doryoson) (6.9 km), and Hakone Sekisho and Hakone Sekisho Museum (8.0 km).
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