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This is now the third time we have stayed here.
Amenities, location and cleanliness are excellent
Hotel food is expensive but there is so much choice in Ebina that it's a bit of a waste not to experience. Ebina is becoming an excellent vibrant city...More
Response from Okura-Ebina-TA, フロント オフィス マネージャー at Okura Frontier Hotel EbinaResponded 30 December 2016
Thank you very much for your comment, and we are really glad you liked our hotel
and stayed together with us more than 3 times already.
Yes, Ebina city, where our hotel is located, is not so big as other cities like Yokohama or Tokyo,...More
Recepcionist do not speak English (unbelievable)
Bad Internet connection.
Restaurant at midday --> 1 full and the other closed.
TV Only has Japanese channels
Good Bed & room.
Please, improve services.More
Response from Okura-Ebina-TA, フロント オフィス マネージャー at Okura Frontier Hotel EbinaResponded 1 December 2016
Thank you for your beneficial opinion about our hotel, but we apologize for the inconvenience.
We regret that we provided you with poor service, and we should have trained to
speak English for our staff more.
About TV program, as we have BBC World News,...More
Good business hotel with Japanese style rooms. The roots were clean but aged in suffered damage in different areas, in the corners. Also, the air conditioning does not function at full capacity all year round, it seems. Controls are very simple, But do not actually...More
Response from Okura-Ebina-TA, Front clerk at Okura Frontier Hotel EbinaResponded 25 April 2016
Thanks for your comment.
We are sorry that you felt our hotel is inconvenient in some points.
There is plenty room for improvement in our hotel.
As you mentioned, the fitness center is actually not located in the hotel,
you need to walk a bit...More
We stayed here for a couple of nights.
Can't complain about the place. It is a cheap business hotel.
Walls are not as soundproof as we hoped but what can you expect in a working town like Ebina? Close to an AEON department complex as...More
First impressions were good.Check-in was fast, Room not a bad size and bathroom clean with a lot of hot water. Free wifi. No iron just a pant presser(does anyone use them?). Charge for water and instant coffee. Rooms not very soundproof. Room smelled of smoke...More
Response from Okura-Ebina-TA, フロント オフィス マネージャー at Okura Frontier Hotel EbinaResponded 1 October 2014
Thank you very much for letting us know this matter, and we all appreciate your patience.
We apologize for making you feel uncomfortable.
We would make every effort to improve our service, and hope to stay with us again.
USD 69 - USD 167 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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